Proliant Reviews

Great Inexpensive Payroll Software

Comments: Our previous software provider had become cost-prohibitive.

Pros:

Ease of use, PTO tracking, low cost, great customer service

Cons:

Nothing. It's a great, low-cost software.

Proliant Review

Pros:

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Cons:

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Proliant review

Comments: Our needs have outgrown the Proliant system.

Pros:

It is very basic, uncomplicated. The reps are nice.

Cons:

We have very little control over anything in the system. Many updates (i.e. terminations, updates to GL-related reports) require tickets to be submitted to Proliant support teams rather than allowing us to make the updates ourselves. The turn around time for Proliant support varies widely from a day to several months.

Proliant offers a complete package

Comments: We are starting our 7th year with Proliant and have been very happy with the services provided. Our previous payroll company presented a few challenges which Proliant has been able to assist with solving those challenges. No real complaints about the product.

Pros:

Proliant's features help with payroll, related taxes and filings, 401k transmission, onboarding new employees, job costing. They system offers general reporting as well as the capability of creating your own customized report for whatever information you are looking for.

Cons:

there is an auto generated end date for Branch, Department and Jobs. sometimes these drop off without some sort of warning that it is going to end and then employees code their time to something else since they can not locate the correct code. It would be nice if there was a notice that something was going to end date so it could be checked to see if the end date needs to be extended.

Proliant Review

Comments: Proliant has been a great tool to use since I have worked in the HR department. It is easy to use and helpful with new hires. The support contacts are easy to get a hold of and respond in a timely manner.

Pros:

Applicant Tracking, Reviews, and Time and Attendance are all easy to use and have helped our company with putting a stop to using paper. It has been easy to navigate things and see how it works.

Cons:

Reports in my opinion could use some improvement; some types of reports are not able to be run in Proliant and it causes a little frustration. The reports writer and library work well but could use some improvement in my opinion.

Customer Service #1

Comments: Very good!

Pros:

They are so easy to work with and respond immediately!

Cons:

Some of the software doesn't do what I'd like it to do.

Switch from ADP

Pros:

Everything about Proliant has been easy compared to all other systems. User friendly & customer support is amazing!!!

Cons:

I don't love that the Time & Attendance piece is a separate systems.

Easy To Use HRIS With A Budget Friendly Focus

Comments: Proliant is an overall efficient HRIS suite that can deliver on a budget.

Pros:

Proliant features a suite of easy to use HRIS. The implementation is not a long an drawn out process based on my experience and business size. The price is in line with the features.

Cons:

Some services that Proliant offers are sub-par and can use better customer service. We use the full tax services that Proliant offers and though the services are full-filled, the customer services of the tax team is lacking. Takes multiple queries to receive a response and the response time is below par. Next is the Attendance On Demand time keeping module, this is by far my least favorite or I should say the worst part about Proliant's HRIS. If you are looking for a simple but dated time keeping system then you should have no issues. But if you are looking for a technically up-to-date system to track time, manage time keeping, and have real time analytics then this is not the one for you.

Best Decision to Outsource Payroll to Proliant

Comments: We've been with Proliant for almost 10 years. Having Proliant take care of our bi-weekly payroll is great, but them filing our quarterly payroll taxes and yearly W2 forms is absolutely wonderful! It has eliminated my dealing with these tedious tasks and freed up my valuable time to work on various other office responsibilities.

Pros:

Easily integrated with our company's timekeeping system. I simply upload the time punches each pay period then make any necessary adjustments (vacation time, sick days, etc.), submit and Proliant takes it from there!

Cons:

I want to explore some of the other features of the Payroll processing system, especially PTO tracking. I do this myself outside of Proliant now but feel it may be easier to track within Proliant's system.

HR Review

Pros:

The ease of the online database, ESS, onboarding, payroll processing

Cons:

Getting a new CSR and having them getting use the company flow

Pros & Cons

Comments: Our Rep is great to work with & improvements have been made with him also being our T&L Rep as well as our Proliant RPO Rep. A challenge has been the systems (RPO/Onboarding/BSwift/Reports/Time & Labor) all working together smoothly.

Pros:

Tracking accruals in Time & Labor. Having one Rep to work with his helpful.

Cons:

Time & Labor: Would like to see the Leave Requests under each company code (we have 9) instead of in one list (have asked our Rep). More importantly, would like for timeclocks to not allow any more changes when they are approved/locked - changes can still be made to previous pay period. Would also like to make adjustments to archived timecards for PBJ reporting purposes (only done by Admin) RPO - Report/analytics could use improvements in all areas - report system is not great! Implementation programmers were not consistent with implementation set up. When Upgrades are done in system, we generally have issues the next day..... things that were working no longer work as they should.

Proliant Review

Comments: I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help.

Pros:

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Cons:

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

I have Taken Proliant with me through 3 job changes

Comments: I started using Proliant 6 years ago with a different company. I have since implemented Proliant in 2 other companies. The implementation has always been smooth. Proliant team is knowledgeable, professional and efficient. I can always find what reports I need in the report options, and if I can't, my support team is always willing to help build a custom report. Onboarding is a god send. Super easy for the administrators as well as the employees. Overall from start to finish, Proliant has everything we need. Payroll, Onboarding, HR functions, Document Storage.

Pros:

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Cons:

Additional State Specific HR laws. Also Industry Specific laws/regulations.

Easy to use

Comments: I have worked with over 5 different payroll providers and Proliant is by far the best in all aspects.

Pros:

It is very easy to use and is set up in a very practical manner.

Cons:

I do not have really any dislikes, maybe that it makes me change my password as an admin to often.

So Happy We Made the Switch to Proliant!

Comments: I was dreading the switch because we had just gone through implementation with another provider. I have no regrets. Proliant is on top of it. Our first payroll was easy! The tax team is responsive and any issues are quickly and easily resolved. I am excited to integrate our expense reimbursement into Proliant instead of cutting checks.

Pros:

The implementation team was very knowledgeable and made the transition from our previous provider seamless and painless. The Ready Pay Online platform is very intuitive and easy to navigate. Unlimited training is helpful in learning all the different aspects of the software. The customer service has been amazing; I quickly get accurate answers to all of my questions.

Cons:

I still struggle with Reporting and finding or customizing reports to the content and format I need.

Best software for all in one HR

Pros:

Best part about using Proliant is the integration all in one place.

Cons:

The only issues we have ran into were communications with an account manager, which were fixed very quickly when we brought them up and addressed them.

Great beginning into HRIS software for a small nonprofit.

Comments: Implementation was well-guided and training was helpful. It's not the most intuitive software I have ever used, but it's not difficult

Pros:

Excel time sheets are a thing of the past, and we enjoy a timekeeping system that integrates with payroll. The Proliant set up team worked with us to track both grants and activities, which makes payroll accounting much easier. W2s and pay stubs are available for employees to access in the same system where they enter time, and they are able to make changes to their benefits allocations in the system.

Cons:

The help features are not that helpful. There is a library of topics, but it is nearly impossible to navigate. The multi-factor authentication also makes me a little nuts. Because my browser is set to limit cookies, I have to log in, get a code from my email, then answer three questions every time I log in. No other site I visit is as rigorous. I understand that there is a lot of sensitive data, but might appreciate an MFA app like Salesforce uses.

Senior Solutions Mgmt.

Comments: I am thrilled with Proliant! I would tell anyone and everyone to switch to them. Their customer service is top notch. The easy of use of the product is above all else.

Pros:

The report writer feature. I can create my own reports and pull from any and all information in the system.

Cons:

I wish that we could receive an email when an employee is terminated. We miss sending information on garnishments, PTO payout, etc. in a timely fashion.

Proliant Review

Comments: Conversion from our previous payroll provider was seamless and efficient. The number one thing I like about Proliant is the customer service we receive. ([SENSITIVE CONTENT] is the absolute best!)

Pros:

The onboarding and online benefit enrollment is a time-saving efficient tool. Employees find it user friendly and easy to navigate. Payroll and timeclock functions are efficient and easy to use.

Cons:

The reporting feature is not the easiest to navigate; however, some of it may be user issues.

Look Elsewhere

Comments: Proliant was a terrible decision. Nothing with them went to plan and we were never technically fully moved out of implementation even though we spent two plus years with them. The customer service provided was always terrible, so much so that we had several phone calls with upper management because of the poor treatment that we received. This being said, the sales team clearly over sold what they were able to deliver. The system is a few different systems parsed together so there is not a clear and uniform flow from one area to the other. Overall, Proliant was one of the worst mistakes that we ever made. Be weary if they try to sell you their software.

Pros:

The best thing about Proliant is its cost. The software is not very expensive compared to other full suite payroll options. Additionally the main UI is somewhat pleasing and simple to use.

Cons:

The worst thing about Proliant is its software. I am not sure if there is someone behind the curtain constantly changing permissions and data, but those things were certainly to us. Furthermore, their customer service is abysmal. Never have we dealt with such a company that was so inept at its own system. Even though our representatives were the "experts" they constantly had to communicate with other departments and their superiors in order to resolve even the most simple of issues.

DKC Review of Proliant

Comments: I would say that our experience has been a positive one. I have had some really great support people but they always seem to leave and we're left with some that aren't very helpful. I would like to see the training and support materials improved. They give you an overall understanding of what the tool does but, when you have an issue, it's really difficult to try and find the answer on your own.

Pros:

Our implementation was very easy. Each of our implementation specialists were very engaged and knowledgeable and helpful during our implementation. The layout is is user friendly and the modules offered are all important aspects of the HR function. I also like the amount of tools provided.

Cons:

While implementation was easy, the training to use the software was lacking. Watching someone go through a video of the modules wasn't as useful as being able to get into a testing site and actually use the software. I wish the guides were a little more user friendly. Sometimes it's hard to tell which guide the information I'm looking for is in. The help feature is nice but, when I tried to use it, it didn't provide me with the information I was looking for.

Not delivering what was expected

Comments: If we were using Proliant to simply run payroll, I think we would be fully satisfied. It's the other areas that we constantly experience problems, and thought that by switching to a smaller company, we would have more dedicated service. It often seems our dedicated account representatives are overwhelmed with other clients, as I often have to make several attempts to reach out in order to get a response, and some issues continue to remain unresolved. Unfortunately, we have actually given up on finding solutions to several issues at this point (transfers between company locations, 401k terminations, overlapping day clock ins, and time off requests, are just several examples that we continue to experience issues with on a recurring basis).

Pros:

Payroll processing is a breeze. If that is all you are using it for, you will love its ease of use and functionality. At the price point offered, it is a very economical choice for basic functionality.

Cons:

Communication between Time & Labor and Ready Pay Online is lacking. Continued issues since day one that have still not been ironed out in regard to transferring employees to new locations, time off tracking, browser accessibility, and 401(k) integration, just to name a few.

Prolinat

Comments: Honestly pretty shitt. I have had to go to my account managers boss multiple times and she has helped me but I feel like if we have an account manager who does not help what is the point of one.

Pros:

Applicant tracking. This is the easiest thing in the whole program

Cons:

Nothing crosses over correctly. I am constantly auditing the system and fixing things. Also our account manager has switched 5 times.

Proliant Review

Comments: The software could be better but we stay because of the excellent service and support we receive

Pros:

I want say implementation was easy but it was well managed by the Proliant team

Cons:

timekeeping feature goes down every time an upgrade is performed which is very frustrating to me and to the employees

Manufacturer

Comments: Primarily used for payroll processing and time clock management with PTO leave administration.

Pros:

Robust features with a low cost value proposition with a fairly stable online platform and reputation.

Cons:

Some of the employee settings during onboarding are not easy to find due to infrequent use by a small employer with light turnover. The system is very thorough with lots of features and controls so it does take some experience and use over time to become an "expert" user. Designing a way to simplify these would be beneficial to small employers that do not experience a lot of turnover.