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Adobe Workfront Reviews

4.4 (1,470) Write a Review!

About Adobe Workfront

The collaborative work management leader, helping companies plan, execute, and deliver great work and exceptional customer experiences.

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Pros:

I also really like using their project templates for repeatable workflows. Once a project is set up, it is quite intuitive on how to iterate.

Cons:

There are no tools to further organize projects and tasks further than their due date.

Adobe Workfront ratings

Average score

Ease of Use
4.1
Customer Service
4.4
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.3/10

Adobe Workfront has an overall rating of 4.4 out 5 stars based on 1,470 user reviews on Capterra.

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Sophie
Sophie
Sr Knowledge Manager in US
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Yes!!!!!!!!!!

5.0 5 years ago

Comments: Very satisfactory. Can’t imagine another product meeting the needs of our org with so many workflows and such complex data needs. Incredible customer service and training resources. Incredibly helpful annual conference for users and potential buyers.

Pros:

Workfront is a fantastic, adaptable project and resource management system. If you have diverse needs across your org or company, it is the product for you. It can be fully adapted to very disparate teams. I find new features and functionality every day.

Cons:

Because it’s so able-to-be-tailored, a high-quality implementation can take a looong time, but their implementation services are fantastic

Christian
Christian
Human Resources Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

A fantastic tool to maximize the success of projects

4.0 last year

Comments: In order to save time and cut down on mistakes, we have developed our own workflows, implemented reminders, and totally automated repetitive chores. We have achieved greater productivity and a more solid foundation for our performance processes.

Pros:

I love using the software because it makes me feel like my projects are well-organized. From project inception and job allocation to status monitoring and team communication, Workfront equips us with the tools we need for successful project management.

Cons:

The client interface and Workfront's forms are a bit complicated, which may make it difficult to use effectively. Problems with computer programs are possible, and if they aren't fixed, they could lead to further complications or poor decision-making down the road.

Vincent
Marketing manager in US
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Check out Adobe Workfront

4.0 last month New

Comments: My overall experience has been positive, particularly when managing complex projects across larger teams. The ability to integrate seamlessly with other Adobe products is convenient , especially for creative teams. However,the reporting tools are useful, though they could offer more flexibility for customization. In summary, this requires time to master and may be better suited for larger organizations with more complex project management needs.

Pros:

Here are a couple things I found beneficial. Real time updates, being able to customize the workflow, the collaboration features and the mobile feature.

Cons:

When it comes to abobe it’s never cheap.

Verified Reviewer
Verified LinkedIn User
Investment Management Software, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

It's worth a look, but missing a few key features for myself

3.0 6 years ago

Pros:

I used to think Workfront was terrible, until I tried other enterprise level project management software. I'm not saying it's the best, far from it, but I think you start to appreciate it more after you realize what a herculean task it is to track everything. It does a decent job of letting you know what you're responsible for, with helpful email notifications so you don't need to always be in the tool. And once you get those notifications it's easy to respond directly in email or link to the project/task at hand and respond or make changes there. The really killer feature is the proofing tool, which despite some grumbling is one of the best out there. It allows commenting and markups of all types and allows you to do so in context. It also does versioning of the proofs, which is super helpful to go back to to remember what was marked up prior or changed. All in all it gets the job done but it's not particularly a pleasure to use, other than the proofing tool.

Cons:

Not the most user friendly or aesthetic. The dashboard could use some better UX. I tried out a beta of the new dashboard and that was even worse, glad they didn't roll it out. The one big negative is the lack of a proper calendar module. I heard that one exists but for version my company uses, we don't have anything remotely resembling a calendar view. This is so helpful to me to get a view of milestones and deadlines coming up, without having to do the mental gymnastics of looking at a list view of tasks and figuring out what my priorities are. While the proofing tool is amazing (see pros) it does have a couple of missing features. One is the ability to mark comments as completed or resolved without having to do a response, and the only is to somehow create a linear history and relationship of the markups through the versioning system, so you see the evolution of them. Also, the whole idea of creating percentages done of a task seems so arbitrary to me. Even my company doesn't take much stock in it. We basically leave things at 0% until we absolutely need to mark things as 100% complete in order to not risk being at risk or to move on to the next task that's dependent on the prior one.

Abdallah
community pharmacist in Saudi Arabia
Pharmaceuticals, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Workfront facilitates the creation, delegation, prioritization, and seamless delivery of projects

4.0 4 months ago

Pros:

Workfront's simplicity combined with its potent task management, workflow automation, and collaboration features make it a favorite among business users. For those who enjoy technology, we found the integration features with popular systems like Salesforce Marketing Cloud, Adobe Experience Cloud, SAP, and ServiceNow to be quite appealing.

Cons:

Because Workfront is easy to use and eliminates unnecessary procedures, it's a terrific tool for designers. Document management is a really helpful tool for designers in this situation.

Ashkan
Senior associate in India
Accounting Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Adobe workfront

4.0 last month New

Comments: My overall experience with Adobe Workfront has been positive, especially in terms of project management and team collaboration.

Pros:

What I like most about Adobe Workfront is its ability to centralize project management, making collaboration across teams seamless

Cons:

What I liked least about Adobe Workfront is its complexity for new users, as it can take time to fully understand and navigate the platform

Hsiang-Hua
therapist in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Professional and helpful

4.0 2 months ago New

Comments: It is helpful and professional to get work done.

Pros:

It is able to let me edit and review HIPPA documents and keep the information private.

Cons:

It is costly to have this software so I don't have it for personal use.

Carly
Operation in UK
Retail, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Software that is Worth it

5.0 2 months ago New

Comments: Great! Really useful and reliable! Great for big companies

Pros:

Easy to use with great results! Would recommend

Cons:

Can run slow depending on Wi-Fi connection

Josh
Consultant in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Complex but very powerful

5.0 2 months ago New

Comments: A comprehensive solution for complex project management, but requires time and resources to master fully.

Pros:

Robust project management features, excellent customization, and detailed reporting capabilities.

Cons:

Steep learning curve, can be expensive, and slower performance with complex projects.

Shahanur
Meneger in India
Animation, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Review about adobe workfront

5.0 4 weeks ago New

Comments: I use workfront on a day to day basis with my teams to touch base on the status of projects and hours we have billed to tasks

Pros:

Integrations are great, and the calendar capability was really helpful for us in communicating externally what our team was working on.

Cons:

I also get frustrated sometimes with the way that comments and updates can get "trapped" at a task level and you can end up having to click around for a while to find a conversation.

Shannon
Manager, Platform Administration in US
Verified LinkedIn User
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Workflow Management and More

3.0 6 years ago

Comments: Overall Workfront has helped our organization by helping to create a repeatable process with workflows to teams we've chosen. We can now differentiate between low complexity and med/high complexity work. We can measure incoming work because ALL work comes in as a task. Workfront serves as the one source of truth to find marketing work and final files. Hours are now measurable, ready to start tasks by team or department are easy to view. API usage has tremendously enhanced our experience as well.

Pros:

The customizability of the platform is amazing. Based on the functionality of the tool, we created customized request queues and forms, and customized project templates for a consistent process. All work flows from an initial request and ends with project completion. Assignments are easily made due to the preassigned job roles on each task in templates. Also, the reporting feature is fantastic. We create reports and dashboards for Team Leads, Requesters, Workers, Executives to show them the data that's meaningful to them.

Cons:

User experience is a problem for us. Depending on the job someone is doing, using the tool correctly can be confusing. We've had to change the process to stop using issues because users couldnt remember to create the issues on a task level but put them on a project level. These issues were then hidden and timelines not altered by the issue. Users have a hard time with understanding documents on a task vs documents on a project level. This caused a lot of problems in our organization so we changed our process to move task documents tab from the higher level and instruct users to only use documents on a project level. Timeline maintenance is also a major issue for our teams. Project Managers who own 70 projects cannot adjust timelines on the daily. As an organization we do not want to use projected completion date because it has given workers the idea that tasks were still on time although they were quite late. We rely solely on the task Planned Start and Planned Completion dates. Finally, since we use documents on the project level only, users must remember to work in documents then go to the task to mark it complete. There should be a popup on documents that when you version the document or make an update on the document level a popup will ask if you want to mark a task complete so users can complete the task while in the document area.

Shayla
Shayla
Human Resources Specialist in US
Verified LinkedIn User
Internet, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Workfront simplifies project and job routing

4.0 2 years ago

Comments: I use Workfront on a daily basis, for the better part of each day. When I submit proofs to clients, they have the option to read the proof, make any comments or suggestions they have, or decide whether or not the proof should be authorized. The tools that are located at the top of the page may be used by the customer with ease to highlight or point to what they want altered.

Pros:

I enjoy that the dashboard makes it simple to view the tasks on which I have been tasked to work as well as the due dates for those projects. I am able to view the approvals that are waiting, as well as my to-do list, which helps me keep my job on track.

Cons:

The calendar function on their website is not to my liking. It does not function very well, and it makes it tough to view your projects within a monthly timeline, which is something that is incredibly crucial for a content team to achieve.

belasco
Digital Manager in South Africa
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Workfront Review

4.0 2 years ago

Comments: I have had a positive experience with Adobe Workfront. The platform is intuitive and easy to use, and it provides powerful tools for project management, task management, and resource management. It is also highly customizable, allowing us to tailor our workflow for our specific needs. The customer service has been excellent, and the support staff have been very helpful in providing assistance and solutions to any issues we encountered. Overall, I would highly recommend Adobe Workfront as an effective project management solution.

Pros:

One of the best things about Adobe Workfront is its scalability. It is designed to be able to accommodate teams of any size and complexity, and it is able to easily adapt to changes in your business. This makes it great for teams that are constantly growing and changing. The software is incredibly user friendly and has a wide range of features that make it easy to manage and track projects. It also has a robust reporting system that can help you to quickly identify areas of improvement. Finally, Adobe Workfront has excellent customer support and a knowledgeable support team that can help you if you ever need assistance.

Cons:

The biggest con of Adobe Workfront is the lack of customization options. While the platform offers a range of features, it can be difficult to customize the software to meet specific needs. The cost of the software can be prohibitive for some businesses.The user interface can be confusing and unintuitive, making it difficult for users to quickly learn and understand the software.

Maddie
Maddie
Game Developer in US
Verified LinkedIn User
Computer Games, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Workfront is a great project management system for our team

4.0 last year

Comments: By organizing and tracking our project activities, we can see how the workflow impacts the timing of individual tasks, which is a problem that Workfront helps us tackle.

Pros:

Workfront's extensive toolset is fantastic. As a result, we are able to keep track of projects and documents in one easily accessible spot, perfect for audits and other record-keeping needs.

Cons:

Workfront's high degree of complexity in setting up individual projects is one of its drawbacks. There is a steep learning curve that might slow down user adoption due to the interface's subpar design and abundance of options that make navigation difficult.

Grace
Grace
Project Manager in US
Verified LinkedIn User
Retail, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

We can easily track the progress of a task/project with Workfront

4.0 last year

Comments: By centralizing all of a team's work in a single location, Workfront makes it simple for everyone on the team to monitor the status of a given task or project, provide feedback on drafts as needed, and see how their work fits into the bigger picture. Financial coding is a part of it as well.

Pros:

Workfront successfully unifies a wide range of a project's constituent parts. The user has a lot of leeway in determining the system's functionality and the information it stores to suit his own purposes.

Cons:

Workfront's messaging system is not very user-friendly. Direct communication via email or phone is more convenient. On multiple instances, I have checked the Updates section for replies.

Courtney
Courtney
System Administrator in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

It's fantastic to track all my ongoing tasks with Adobe

4.0 2 years ago

Comments: The UI is quite well-designed. It's a cinch to jump straight into proofreading and seeing what the rest of the team has to say. Other team members make great use of it and notify me when I need to be tagged.

Pros:

Workfront is a powerful project management application that makes it possible to break down large projects into manageable chunks. With the help of the system, we can distribute papers between teams and clients, and follow the project's progress through its many stages. Documents may be uploaded and downloaded with ease.

Cons:

If Workfront could connect to several Salesforce accounts, that would be fantastic. We are unable to automate the transfer of data from Salesforce to Workfront since our company has several Salesforce instances. In addition, it would be great if Workfront could integrate with numerous Sharepoints at once.

Michel
VP Projets in UK
E-Learning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

WF Review - great

4.0 5 years ago

Comments: PMO, managing hours and expenses on projects and a way to centrally have the information

Pros:

Integrated solution, simplicity for basic user, support

Cons:

Test mode, so difficult and not for eveyone, so if you want to bring the solution further is is challenging

Jonathan
Jonathan
Retail Card Account Manager in US
Verified LinkedIn User
Financial Services Software
Used the Software for: 2+ years
Reviewer Source

Workfront makes managing projects easy with strong training, support and reporting features.

5.0 6 years ago

Comments: It helps us save time when it comes to resource allocation and time management. The reporting features helps upper-management better understand what we are doing and how much time it takes to do it. I love how they are constantly pushing updates that help improve the tool based on user feedback.

Pros:

I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons. 1) I find it very intuitive for users to use 2) It is easily customized based on the needs of your users 3) The reporting feature is worth the price of admission itself 4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across 5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings 6) The Community area is a great place to share ideas and ask for help from other users 7) They are constantly making updates and improvements to the tool 8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project. We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.

Cons:

Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

Verified Reviewer
Verified LinkedIn User
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Big Fan

4.0 6 years ago

Comments: I started as a planner and then got promoted to a Marketing Project Manager and became the System Admin. Over time I've noticed people staying on track of their assignments better and knowing overall deadlines. Also all communication for the project lives in one place for everyone on the project, so you don't have to be worried about falling out of the loop via emails like before. User adoption is up thanks to great boot camp training for me as a system admin.

Pros:

I really like the organizational elements. Building templates takes a lot of time, but once they're built, it makes it easy for bulk editing and converting requests into projects. When it was first implemented, the company wasn't on board outside of the Marketing department. After attending Admin Boot Camp, I created a staff training program and now user adoption is much higher. I especially love the legacy of projects. You can refer to previous years for recurring events/projects. Your support team is very nice and professional. Lately your team has offered calls after submitting tickets which I greatly appreciate it. It makes it much clearer on both ends. Also love that all documents, updates, etc. live in one place and not in dozens of offline emails!

Cons:

The new Home isn't fantastic. There are still a lot of limitations, so the number of clicks are still the same as the legacy version. For example, if they want to refer to a document in the task, they have to click into the task. Also, there's difficulty in seeing all updates made in the task so if you need to reply to a thread, you can't do it. At least our users can't.

Rabie
designer in Morocco
Design, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Workfront lets you manage numerous projects from a single location

5.0 last year

Comments: Our department has a large number of remote workers, so having a central hub where all of the ongoing and finished projects are accessible is invaluable.

Pros:

Scalability is one of Adobe Workfront's best features. It is made to easily adapt to changes in your business and to be able to support teams of any size and complexity. This makes it ideal for teams that develop and change over time. The software has a ton of features that make it simple to manage and keep track of projects and is incredibly user-friendly. It also has a strong reporting system that can assist you in finding areas that need improvement right away. Last but not least, Adobe Workfront has top-notch customer service and a skilled support staff that can assist you if you ever need it.

Cons:

I don't particularly enjoy a few aspects of Adobe Workfront. First of all, some users may find the pricing model difficult to understand, especially if they are unfamiliar with project management software. The platform provides a wide range of features, but some of them might be redundant or unnecessary for particular teams or businesses. Adobe Workfront may also have some restrictions in terms of user adoption and software integrations given that it is a relatively new platform.

Verified Reviewer
Verified LinkedIn User
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

I was hesitant, but I'm a believer

5.0 6 years ago

Comments: I'll admit... they sort of had to drag me kicking and screaming into using Workfront. I feared that it was going to be one of those things where it took more time to document/track what you're doing than it took to actually do it. Fortunately that turned out not to be the case. We've found a good balance between tracking things and not having to "feed the beast" all the time.

Pros:

Workfront is quite versatile for tracking projects and larger workflows. We use it for individual projects, ongoing work efforts, and even tracking ideas for future development. Other areas of our business use it as a request queue as well, which helps us to put in requests with our communication team and even log suggestions for office improvements. A decent (but not mindblowing) reporting suite with text and simple graphic output helps share status updates.

Cons:

The reporting suite could allow for a bit more freedom; it feels slightly stilted when trying to use it. I also was not a fan of the option to have the software tell you that you're on track or behind. I prefer to assign the status myself as I'm involved with the project more intimately and have more of the big picture. Fortunately that's easily changeable in the project settings. The real cons are honestly self-induced. The temptation is there to track all the minutiae of every little bit of the project. And you certainly can... but it ends up being counterproductive as you spend more time updating than doing. Keep your items lofty and you'll avoid that trap.

Rebecca
Founder + CEO in US
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Planning software that helps us get the job done

4.0 5 years ago

Comments: A great tool, I love the ease of use and the time it has saved my team!

Pros:

We have produced hundreds of events and this software is essential to keeping us on time and on budget. The entire company uses it for everything from resource planning, event workflows and automated approvals, to our company-wide operations calendar and staffing. Being able to create customized dashboards to track, in real time, the progress of all of our ongoing projects has led to increased collaboration across our teams and given us time back to focus on our clients. I like the streamlined document proofing capabilities which allows us to eliminate major bottlenecks and reduce unnecessary paper – it all lives in the platform! Every event is different, and the nimble functionality of the platform allows an adaptable environment for our clients while still tracking the necessary metrics of success. The reporting capabilities is terrific, very robust, and most importantly, easy to use. It has everything we need, and even things we didn't know we needed!

Cons:

Because the platform is so robust there is a healthy learning curve for new employees, dedication to training and maintenance across the full company is needed for successful adoption.

Felix
Senior Project Manager in Germany
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

It supports better delivery and works planning by connecting millions of people!

4.0 2 years ago

Comments: This software is perfectly designed for managers. Additionally, you get paid by working per hour. You can intuitively track your project with various capabilities that this software offers. This tool is thoroughly made with the best customizing details for the managers.

Pros:

Adobe Workfront is one of the most premium platforms which brings brilliant productive results. It helps in better screening and updates the features according to the need of hours. Additionally, you will find it the ideal tool for communication and tracking the organic audience. Thus, you should rely on this modern tool for getting expected and unexpected results. Adobe Workfront works limitlessly by providing analytical information and reports. It supports better delivery and works planning by connecting millions of people. Additionally, it helps in managing data from various enterprises. Thus, it offers helpful planning and execution of various selling plans.

Cons:

The most irritating thing about Adobe Workfront is that it takes too long to run an operation. Additionally, at times it becomes very clingy to activate. Thus, the users find it hard to manage buffer and malware issues in it.

Verified Reviewer
Verified LinkedIn User
Entertainment, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Strong Project Delegation Site with Some Room to Improve

5.0 4 years ago

Comments: This replaced a previous program for task and artwork sharing purposes, pertaining to projects and collections. Once a master user customizes your dashboard, it is easy to see all of your projects in one place without digging through thousands of unrelated projects from other departments. (Make sure to pin your custom dashboard before you click away.) I like that this shows a percentage for each task and how far along the project is. People are then asked to take responsibility for their tasks and have to change the status to 100% to progress the project to Finished. There's no confusion with edits to artwork – you can compare past versions without flipping to another tab. It's easy to make comments on the artwork so the respective teammate can make note of the changes for the next version.

Pros:

Clear percentage gauge for project that changes as tasks are completed by team members. Customizable dashboards for each user or department to allow them to view what they need to see and work on, versus sifting through all the projects manually. Can share and upload files easily, including multiple versions. If sharing artwork, you can share many versions and updated files, with the option to compare past iterations side-by-side. Any edits needed for artwork files can be highlighted with lines that point to the area in question, which creates a little bubble that links to the sidebar with a comment from a teammate.

Cons:

An admin for the site/master user needs to help with customizing the dashboards for new users. Master user has to grant/create special team groups/distribution so everyone on the team can see the project and receive updates. To clear notifications, one has to manually check that they've read all of them, or click through each link one by one.

April
Operations director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Let Adobe help push your business into the future on time

5.0 2 years ago

Pros:

What’s really incredible about Adobe is that it’s more than just a program that used to be for graphic design and computer nerds. Adobe has really pushed into the house Covid 2022 with a incredible program that allows your organization to use so many different features. The project management tool and all the other ones that assist such as time scheduling and tracking and project management assignment and all those other things are so incredible when it comes to trying to keep your organization or business on track. It’s very hard to manage more than a few people all alone when you have a program that allows you to be able to see if peoples time is being utilized correctly or if some tasks don’t need as much time as others it’s a very cool thing to have. I would say take the leap and go forward and implement this into your programming for your company and watch how you’re employees grow and how your business grows as well

Cons:

I think some of the harder parts of this program that seem to pop up or it’s a little bit harder to get used to working with us. It’s a lot more complicated than it seems sometimes for certain parts of the program. You have to be knowledgeable about how to use this program and you can’t just figure it out by just playing around in it. You really have to have a dedicated knowledgeable person who can run this program and do it well