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About ServiceWorks

Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.

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Pros:

The only thing I like about this program is the customization that we can do in the configuration.

Cons:

It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.

ServiceWorks ratings

Average score

Ease of Use
3.6
Customer Service
3.7
Features
3.7
Value for Money
3.7

Likelihood to recommend

6.2/10

ServiceWorks has an overall rating of 3.7 out 5 stars based on 99 user reviews on Capterra.

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Filter reviews (99)

David
President / Co-owner in Canada
Renewables & Environment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

How service works saved us at least one full time employee AND made our services better

5.0 3 years ago

Pros:

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons:

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Alternatives Considered: RouteManager and OrangeHRM

Reasons for Switching to ServiceWorks: Pirce and recommandation from a ERP specialist

Jessica
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great software

5.0 4 years ago

Comments: It's a great app for appliance repair companies like us.

Pros:

Offers a lot of options and makes everything really easy for the office and techs both.

Cons:

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

JOSH
Service Manager in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Could be great. Maybe wait a few years

2.0 4 years ago

Pros:

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

Cons:

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.

Service Works Response

4 years ago

We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!

Sam
Owner in US
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

We love Service Works

5.0 6 months ago

Comments: We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!

Pros:

Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!

Cons:

Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.

Service Works Response

6 months ago

Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us!

Matt
General Manager in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Middle of the road

4.0 6 months ago

Comments: My experience is poor compared to others I have used in the past.

Pros:

I like the functions that they are shooting for

Cons:

they are always messing accounts and functions up when they release an update.

Service Works Response

5 months ago

Thank you for taking the time to share your feedback with us. We appreciate your recognition of the functions we aim to deliver. We sincerely apologize for any inconvenience you've experienced due to account and function disruptions following updates. Our team is committed to continuous improvement and ensuring a seamless experience for our users. Your feedback is invaluable as it helps us identify areas for improvement. We are dedicated to enhancing our services and hope to provide you with a better experience in the future. If you have any specific issues or further feedback, please do not hesitate to reach out to our team at [email protected]

HEATHER
MANAGER in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Service Works

3.0 6 months ago

Comments: Its not great. Lately we have had huge problems with inventory. I have called and set up fix tickets. They fix the 1 specific model I notice. It is multiple models that are effected the same way. Should be an easier fix

Pros:

Data got transferred from Swiftlink. That was the main reason

Cons:

We have had a hard time from the very beginning. Inventory and pricing

Service Works Response

6 months ago

Thank you for your feedback. We apologize for the inventory issues you've encountered. We're working on a comprehensive fix for all affected models. Your input is valuable, and we appreciate your patience. Thank you for choosing ServiceWorks. For further assistance, please contact us at [email protected]. We would love to hear from you!

Valerie
Appliance repair tech in US
Machinery, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Listen to your users more

2.0 6 months ago

Comments: Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in.

Pros:

It’s mobile friendly and works on the tablet so we can go paperless

Cons:

They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is

Service Works Response

6 months ago

Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks.

roderick y
Owner in US
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Update service and input issues and concerns

3.0 6 months ago

Comments: Well for now just trying to get use to it and learning how to operate they are alot of features that my office staff don't know how to implement. Need more support by just picking up the phone and talk to someone.

Pros:

New system I had to changeover from another vender but need more training to use all features

Cons:

Need more training and if have a question need phone number to call and get answers quickly.........aloha

Service Works Response

6 months ago

Thank you for sharing your feedback with us. Our Customer Success team offers short training sessions for your business to succeed. We encourage you to reach out to our team at 636-220-4363 for immediate assistance. Your feedback is appreciated in helping us enhance our system and better serve your needs. We look forward to continuing to support you as you navigate our system.

Moustafa
IT Field Tech in Canada
Computer Hardware, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Highly efficient

4.0 6 months ago

Pros:

ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting

Cons:

It rarely crashes. But I guess that’s normal since every app does

Service Works Response

6 months ago

Thak you for your feedback. We are happy to hear you are enjoying our Software. We are constantly improving our system and staying up to date with the latest technological changes as it continues to grow. If you have any further suggestions, please do not hesitate to reach out. Thank you for choosing ServiceWorks!

Joshua
BAMF in US
Package/Freight Delivery, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Works for us now

4.0 6 months ago

Comments: It's alright! I'm glad we use this instead of ServicePower

Pros:

It works most of the time. Could be faster considering the volume we do.

Cons:

It's slower than any other system I've ever used.

Service Works Response

6 months ago

Thank you for your feedback! We have monthly releases to keep our software running smooth and as up to date as possible. Thank you for choosing ServiceWorks!

Robert
Diagnostic technician in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Not a good tool

1.0 6 months ago

Comments: Miserable. Switching software to this made me consider quitting my job.

Pros:

I cannot think of a single thing I like about service works.

Cons:

Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful.

Service Works Response

5 months ago

Thank you for taking the time to share your feedback about ServiceWorks. We sincerely apologize for the negative experience you’ve had with our product. We understand your frustration with the issues you’ve mentioned. We are committed to providing a reliable and efficient service, and it’s clear that we have fallen short in your case. Our team is actively working to address these issues and make significant improvements. We are currently in the process of rolling out updates to enhance the stability and performance of our mobile app, and we’re committed to resolving the bugs and glitches you’ve encountered. We would appreciate the opportunity to make things right. Please reach out to our Success team directly at [email protected] so we can address your specific concerns and work towards a solution that meets your needs. Thank you again for your feedback. We are committed to improving your experience with ServiceWorks.

Mark
President in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Original Customer

2.0 6 months ago

Comments: I feel like I am getting little return for my investment. It is just a matter of time until I discontinue this service.

Pros:

I have been a loyal customer since 1997, when it was SwiftLink. I am only with Service works because I have not decided on a company to transition to. I am no longer happy with the service nor the product.

Cons:

The lack of customer service. The constant excuses. The poor accounting features.

Service Works Response

6 months ago

Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced. We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at [email protected] so we can address your concerns more personally and promptly.

Richard
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Blazing Bins

5.0 last year

Comments: Working with the team up to this point has been a great experience

Pros:

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

Cons:

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

Alternatives Considered: Service Autopilot

Reasons for Choosing ServiceWorks: Because the could not save our routes and they had to be reorganized everyday

Jennifer
Office Manager in US
Individual & Family Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Review of Serviceworks

3.0 6 months ago

Pros:

it keeps peoples history of service together well

Cons:

the A/R system isn't the easiest and neither is the Parts Ordering

Service Works Response

6 months ago

Thank you for your review. We’re glad to hear that ServiceWorks helps you keep service history organized. We apologize for any difficulties with the A/R system and parts ordering. We're actively working to improve these features. Your feedback is important to us. Please reach out if you have any questions or need assistance.

Karen
PRESIDENT in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

OK product

3.0 2 years ago

Comments: My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there.

Pros:

The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials.

Cons:

This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by.

Raul
Controller in El Salvador
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great CRM!

5.0 6 months ago

Pros:

We have all the features we need, even the route optimization and reports.

Cons:

Glitches, but you can contact the team and they will fix it withina few days.

Service Works Response

6 months ago

Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!

Nicola
Service technician in US
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Service technician

5.0 6 months ago

Pros:

Easy to use straight forward and functions as it should

Cons:

Sometimes can be a little glitchy here and there

Service Works Response

6 months ago

Thank you for the feedback. We are happy to see you are enjoying ServiceWorks!

Patrick
Technical sales support in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Works but has a few bugs

3.0 6 months ago

Pros:

All of the features we need are there even if we arent billi g our customers

Cons:

The integration to android is clunky. It removes jobs from search when there is a glitch. Could also use the back buttom featurw from android and scroll wirh keyboard up.

Service Works Response

6 months ago

Thanks for your feedback! We're addressing the Android integration issues you mentioned to ensure a smoother experience. Your input helps us improve, so please keep the suggestions coming. Thank you for choosing ServiceWorks!

Kevin
Owner in US
Recreational Facilities & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Bin Showered uses Service Works

4.0 last year

Comments: It’s been great to grow with Service Works as they are learning the bin cleaning industry.

Pros:

I love the support and constantly enhancing the product to help bin cleaners

Cons:

I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features

william
owner in US
Consumer Electronics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

5 star out 5 star review

5.0 4 years ago

Comments: I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender

Pros:

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

Cons:

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Kerry
DISPATCHER in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

ntl appliane

4.0 2 years ago

Comments: Its been a process.. noone of us here are pc savy folks and we are still learning

Pros:

I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out

Cons:

i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out.

Blake
owner in US
Writing & Editing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

good for bin cleaning

4.0 2 years ago

Pros:

as a simple recurring service based business, it does all i need it to.

Cons:

All the automations that I need as a bin cleaner are there, but they are all the basic versions. for example, auto text reminder automation is great but I cannot change what time that text goes out. I also cannot see all my customers on a map; which is key to understanding my business.

David
CEO in US
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Trash Can cleaning user

5.0 last year

Comments: They will do whatever it takes to make it work better.

Pros:

I like how they will make things work. They are open to ideals

Cons:

The scheulde time frame needs to go into the ditch. It works but I don't care for it myself.

Teresa
Director of Sales and Marketing in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Fantastic User Friendly Software

5.0 last year

Comments: We did a lot of research on designing scheduling and dispatch software and out of all of the research ServiceWorks is the best software for flexibility, design and price.

Pros:

[sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software. [sensitive content hidden] was able to design our software exactly the way we wanted it and helped us develop the best way to utilize it. She also trained up on how to use it. The set up and training of this software is fantastic.

Cons:

I strongly recommend you do the set up assistance. It is hard to navigate if you are unfamiliar with computer programming terminology.

Dixie
Office Manager in US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

New Customer

3.0 4 years ago

Comments: I am still learning the features of this program and will be contacting Service Works to help me set up for manufacture warranties.

Pros:

You can go into the service ticket to make changes.

Cons:

You have to hit the "OK" for each section to save. It would be faster to be able to hit the "Enter"

Alternatives Considered: QuickBooks Online

Reasons for Choosing ServiceWorks: The company no longer supported the program.

Reasons for Switching to ServiceWorks: It was recommended by Swiftlink.