Enrollsy Reviews

Couldn't have asked for a more user-friendly company

Comments: From our initial inquiry call all the way through until today, the Enrollsy staff has been nothing but professional, friendly, and willing to go above and beyond with our requests. We were turned away by several registration companies before we found Enrollsy because our company profile is unique, and so we heard a lot of, "I'll stop you right there - we can't do that..." until we spoke with Rich and he had a very different perspective. "I'll let you know right off the bat that we don't have anything in place for something like this, YET, but that's not to say we can't figure something out that will work for you guys." Everyone we've worked with has had a spirit of creative problem-solving and doesn't bat an eye at some of our off-the-wall requests as we work to build a whole new registration system for our company. We had a coupon code stop working inexplicably, and we reported it to the guys at E at like 12PM, and they stayed up late that night until they were able to locate the error and fix it for us. My one recommendation to the admin team at Enrollsy is to be very careful about hiring people that have the same mindset and attitude towards customer service as they have so that they can preserve the super positive work ethic and company culture. A couple times myself or a coworker has used the live chat for support and felt like the operator who answered our questions weren't as on top of it as the founders are, and that's definitely something to be mindful of.

Pros:

We are transitioning away from a clunky, confusing registration system with a huge amount of manual data entry on the company side, as well as lots of talking on the phone and speaking directly with the customer. As we moved over to Enrollsy, we worried that our customers would feel frustrated by having to learn a new system, but it has been the opposite experience. Our customers are all complimentary about the cleanliness of our new system and how easy it is to make payments and select courses all in one fell swoop. Not only is the enrollment process easy for our customers, but managing their courses, student info, and account information all in one place has been invaluable for us as a company. We will be able to eliminate so many other cumbersome processes as a result of moving our registration over to Enrollsy. As we aim for growth over the next few years, Enrollsy has been a vital piece of the puzzle in automating processes of registration and enrollment for our online courses. They are also such genuinely nice people with a strong work ethic and a belief in quality customer service. Several times in our implementation process we threw stuff at them (glitches or just extra questions) and they let us know they would be working overtime to figure out an answer to our problem. I feel confident that we will be able to continue our work with them for the long-term.

Cons:

We push Enrollsy's registration to the limits of its capabilities because of the amount of details we need about each course registration, and so the system can sometimes get bogged down by how many different levels we have on our forms. I hope that over time this is something that will continue to be developed because it is adequately functional but could be even better and a key feature for our families if it were more robust. There is a text feature for communicating with parents from their account screen, which is awesome, except for parents can respond to these texts, and there is no notification that they have done so. This results in potential missed communications from parents because we don't know to go back in and look at the chat box. It would be very helpful if there were some kind of task management or intra-team communication element to the back end, such as assigning customers to certain team members, or a feature where you can @other users on the Internal Billing Notes to let other users know that a customer is ready for set up, archiving, etc. The options for instructors is somewhat limited. It would be nice if we could give them more permissions. Our instructors have the ability to do more admin-type things. Without them having the option to reverse anything we set up for the registration process, it would be helpful for them to, e.g. take a payment if needed, or edit enrollments, tags, etc. for students.

Enrollsy has saved my sanity!

Comments: Training and implementation was smooth and understandable. The tutorials are straight forward and helpful. When I am stuck or forgot how to do something, answers are at my fingertips!!!

Pros:

This software is current and up to date with todays tech. The ease of use and set up for the back office part has decreased the amount of time I have to work on enrollment/class schedules. This has released me to do more of what I love...lesson planning and teaching music!

Cons:

I haven't run into any feature that is missing or that is annoying. So far, I love every aspect.

Powerful System with Loads of Options but Sometimes Too Many Options

Comments: Overall my experience has been good. I appreciate the team and all of the time they take to walk you through setting up your system how you need it to be. They are also readily available to answer questions through the live chat and there are a ton of articles to help you through processes. There are a few things I wish were different, but I can see that they are constantly trying to improve and already I have seen improvements being implemented in less than a year that I have worked with them. I am hopeful that moving forward in future years, I will get even more comfortable with the program and we can work together to improve the registration process for my camp families.

Pros:

Enrollsy is a powerful system with a lot of options to customize your registration system for your needs.

Cons:

With all of those options, it can be a bit overwhelming to use. The system interface looks easy enough, but as you dig into the software more to set things up, you can get a little lost. Even for my users, there are sometimes too many steps or hidden features that I have to look up how to find things for them.

Great for Preschools!

Comments: We are just starting our second year using Enrollsy for tracking student enrollment. Enrollment has never been easier! Parents are happy with the ease of it as well.

Pros:

One of the things I appreciate most about Enrollsy is that I didn't have to buy a bunch of modules I don't need. Most childcare software programs are overkill for a program of our size (typically 180 students). Enrollsy is easy for parents to use when they register their child. They can go in and update information easily, too. They can track what payments they've made, which is helpful, too. The app makes check-in/out and taking attendance quick for teachers. With the new COVID guidance, the health check component is very helpful as well! Enrollsy makes it easy to customize class information, lists, and reports. The team at Enrollsy does their homework and makes adjustments based on customer needs. The tech support is fantastic--friendly, prompt and thorough! Enrollsy has dramatically lessened the amount of time I spend on paperwork, too, which is something I did not think possible. :)

Cons:

I don't know that there is much I dislike; if we have suggestions, they are very open to hearing them and making changes when they can.

Common Ground on the Hill

Pros:

We are a small nonprofit business that has a complex set of needs. Our expectations regarding the systems ability to meet our needs were high. Yet Enrollsy exceeded our expectations. How did they do this? Quite simply they listened to what we needed. They researched what we do so they could better assist us during implementation. The implementation process was managed well and the system had all of the working features we desired. We were able to easily use the system to manage all facets of our participant registration and integrate them with our existing applications and business processes.

Cons:

This review is during our first year with Enrollsy. We expressed the desire to have more robust reporting features and based upon our experiences so far, we have confidence that they will be able to add this to our next programming season.

Enrollsy is Exceptional!

Comments: [SENSITIVE CONTENT HIDDEN] was fantastic right from the beginning. We met with several software companies that didn't understand our diverse needs. [SENSITIVE CONTENT HIDDEN] "got it", and what his software didn't currently provide he was able to work with us to incorporate it into his platform. A registration process that used to take weeks was accomplished in TWO HOURS! The time and money we have saved is astonishing. [SENSITIVE CONTENT HIDDEN] are always available with questions and are incredibly professional.

Pros:

Our childcare programs involve over a thousand families combined. We have been searching for years for a software program that will allow us to handle all aspects of registration, scheduling, and billing in one place. Enrollsy rose to the challenge! Our scheduling needs are diverse and it has been challenging to find software to accommodate our needs. Enrollsy allows us to create any schedule we need and set parameters for those schedules during the online registration process. We love the instructor portal and parent kiosk for signing children in and out electronically. We have moved into the 21st century, no more paper!!!

Cons:

The set up process for online registration was a bit cumbersome and not as straightforward as I would have liked. But, we received ample support during the set up process and the end product was fantastic. We would like to see more information available to teachers in the instructor portal. [SENSITIVE CONTENT HIDDEN] has listened to our needs and suggestions and is working with us to incorporate the change.

Great product. Attentive Customer Service.

Comments: Great! [sensitive content hidden]
and his team are very responsive. They really care about their product and your business as an extension of their product.

Pros:

Enrollsy is a great product. We looked at all options and it was by far the most user friendly and functional enrollment software available for us to build into our new website. Some other software companies were offered more customizable products, but their price points and time to build was also higher. For us, Enrollsy seemed to make the most sense. We recently launched and we are receiving our first customer payments. It is too early to tell if where our business will go from here, but Enrollsy was one thing that it seems like we got right.

Cons:

Enrollsy is very user friendly and functional. But, it is not as customizable as some of the other products at higher price points.

Excellent software that transformed my job

Comments: Enrollsy has completely transformed our registration process. It went from "absolute nightmare" to "easily manageable." The first day I opened registration, I watched my computer receive completed registrations while I just sat back and marveled. I also received all the information I needed from each student (rather than having to keep sending back emails asking for missing details). Several parents told me that the software (registration) was easy to use and intuitive. Annual registration is definitely my busiest time at work, and this year, our family also had a significant health crisis at the same time, requiring a lot of my time. Without Enrollsy, there is truly no way I could've been available to my family and run my business. Enrollsy is also going to streamline our invoicing process. Instead of my creating individual invoices each month, Enrollsy will do all that for me. And people will be able to pay immediately online (or use auto pay!). I anticipate that this will greatly reduce how many late payments I'll have to track down. Our instructors can also easily send a quick text or photo to parents from their app. That's a nice new way to keep parents informed without a lot of effort. And parents can also look up their bill or their payment history. That saves me some emails/phone calls.

Pros:

We run an art school of about 150 students. My main role is scheduling/ invoicing. In the past, annual registration was a nightmare as I tried to do it manually through numerous emails to each parent. Enrollsy has changed that completely. Their customer service is truly unmatched - in fact, unmatched to any other business I've ever worked with. They took time to find out specifically what our needs are. Then they tailored their software to meet our needs. For our summer classes, I wanted to offer a very flexible schedule to our students. There is no way I could've offered this kind of schedule if I were still relying on individual emails to each parent. Enrollsy worked to create exactly what I needed to pull this off. They kept coming back to me to find out more details of what we wanted/needed, and then they would tweak the software to do what we needed. Enrollsy also handles our invoicing. In the past, I would create 150 individual invoices each month. Now, Enrollsy does it all automatically. They also worked with me to set up billing/invoicing just the way I wanted it. We're also able to accept online payments now, which they have integrated with the invoicing. Once the software was in use, I had a few tweaks I wanted them to make - especially regarding the instructor app. Within a few days, our instructors could log in to their account and access all the info (and more) that I wanted them to be able to. I also like that parents can log in and see their billing/payments.

Cons:

At the moment, I'm using an outdated accounting software to handle our accounts, and this creates some needless busy-work. However, I hope soon to switch to QuickBooks, and then Enrollsy will streamline well with that software. Sometimes running Enrollsy seems to slow down my laptop, but I haven't had any real issues with this. Usually it's just seen in some slight lag time pulling up info. As with everything, Enrollsy has a learning curve. However, I'm not on my own trying to figure it out. Any time I have a question (big or small), I use the chat feature, and usually within a few minutes, I have my answer - often with screen shots walking me through it. I'm not a techie person, and Enrollsy always answers my questions in ways I can understand. I'm also not a strong mathematician, so sometimes I'm confused by the billing processes that Enrollsy uses to create invoices for me. But again, when I have a question, I just ask, and someone walks me through it.

I highly, highly recommend this company!

Comments: I am a very skeptical person. If it's not broke don't fix it - is my motto. When I saw the Enrollsy demo, I realized that we were missing out on some important features that could benefit my business. Being able to streamline and make day to day tasks more simple. But our website was so incredibly inefficient that I didn't see how we could do it without redoing our website which was in desperate need of a redo. Having had problems with a past IT guy I was in no hurry. Enrollsy said they also did websites. When I told them that I was super, super picky - it did not scare them off! Instead they welcomed the challenge. Not only did I get an awesome website, so efficiently designed that it actually eliminated a paid position! Their fee was very reasonable and I was able to get the aesthetics implemented into the design. I am so happy and so is my staff, now when we need to make a change it takes minutes instead of hours.

Pros:

Enrollsy collects important information about our clients, collects the funds, and deposits them directly to my bank account. It is customizable to anyone's needs and I am very particular about certain details. That was not a problem. In fact, through the entire process of setup, I don't remember ever hearing a "no we can't do that." Instead there always was a solution to our particular needs.

Cons:

There is a learning curve but I have a great staff and they pick up super quick. There are features that I have yet to benefit from and I just need to make time to review. That said, the customer support is always available to hold your hand and happy to explain.

Convenient, customizable, and saves me time!

Comments: As a early childhood director, time management is critical to running a quality program. Enrollsy has cut down my weekly administrative tasks by half. This includes but is not limited to receiving, crediting, and depositing cash and checks; inputting and filing student enrollment forms, managing new leads, and tracking student data for regulatory authorities. I am able to spend more time focusing on teacher support and development, customer service for our families, and strategic growth plans for the program.
And the impact is HUGE.

Pros:

We made the switch to Enrollsy in order to streamline the application and enrollment process, eliminating manual data entry. Online enrollment saves our program hundreds of administrative hours during peak seasons. The enrollment form is customizable to fit our unique needs, and all student data can easily be sorted and pulled into csv sheets or mail merge documents for different regulatory needs. Overall, the best part of Enrollsy is how much time it has saved me by automating and connecting different operational components together into one easily accessible system.

Cons:

Enrollsy offers most of the features from our previous software. Helping others (teachers, customers) transition smoothly to Enrollsy was most difficult because it was new. I suggest encouraging teachers, customers to watch the product videos at the onset of integration. It would also be helpful to spend time navigating the teacher and customer portals (as an administrator).

Best customized program to automate your enrollment and accounts!

Comments: I was managing our billing and payments using a convoluted combination of spreadsheets, QuickBooks, and our credit card processing payment gateway. It was too complicated and time-consuming. Our enrollment process was also a nightmare! Just enrolling 18 children at one time included multiple spreadsheets. Parents applied using hard-copy application packets or a software program that sometimes didn’t work.
We knew it was past time to make major changes. Enrollsy was the change we needed! They worked closely with us to streamline and automate our entire set up, including accounts and enrollment. Support was so patient with our extremely complicated processes and payment schedules.
After the initial setup that took some tweaking, I am able to BREATHE again! It’s been great to have just a simple report to print out to see who owes and to be able to send parents a quick text message. Enrollment has also been much easier. Now we just send the parent an email and they apply and pay through Enrollsy. No more having to make copies of application packets and worrying that a new parent won’t pay before starting.
Enrollsy is worth the cost, which isn’t much considering how much TIME I am saving! My stress level has lessened considerably due to all that Enrollsy has lifted off my plate. Today I even had time to organize my desk AND go through my files! I so appreciate the Customer Support and all they have done for us!

Pros:

I liked that Enrollsy automated billing accounts and payment reminders to parents so that I have less to do! Putting payment into the hands of parents has meant fewer parents coming to me to make payments. The ease of enrollment for new parents has been a blessing as well. Just getting an email and sending the link is all there is to enrollment now!

Cons:

It did take a lot of tweaking for our complicated payment systems, but Enrollsy did make it so much easier to deal with payments. We even tweaked our own processes to make it even easier for us and for the parents.

Enrollsy is very innovative and user friendly

Comments: Our childcare program is complex but the Engineering Team has taken the time to help us get Enrollsy working for our specific needs. Collections take much less time and a large percentage of our enrollees are using autopay. Setting up a new Enrollment Forms is easy to follow and there are quite a few support articles available online.

Pros:

Enrollment and payments are all in one location. Also, the account can be accessed using a mobile device and that there is a downloadable app. Our customers have found Enrollsy to be very user friendly. The customer service at Enrollsy is top-notch. They are very attentive and respond quickly.

Cons:

Currently, a notice shows on the account when there is an issue with an ACH draft but a notice is not shown when there is an issue with a credit card payment; it is just assumed. Currently, if an enrollment is received in between a Payment Plan cycle, the current invoice must be added manually. Currently, the auto draft pulls the payment based off of the the current invoice rather than the account balance. However, it is my understanding that each of these items are being worked on by the Engineering Team.

Wonderful comprehensive registration system!

Comments: Enrollsy has greatly increased the efficiency of our registration system. We love using it both as an online registration system and for instructors to be able to check students in and out and have all of the contact, medical, etc. information at their finger tips. The customer service is INCREDIBLE, highly responsive and collaborative and they are constantly working to improve the product and add/refine features.

Pros:

We love the Enrollsy customer service and how responsive the whole team is and the online registration has really made the process a lot easier to share information with staff, communicate with parents, and keep track of different programs. Built-in payment plans and automatic charging, communications systems like texting and direct email have been great additions for us! We love using this both as an online registration system and for instructors to be able to check students in and out and have all of the contact, medical, etc. information at their finger tips.

Cons:

It definitely takes awhile to learn the backend of the system in order to set up the registrations. The system is very robust so it takes a dedicated person/team to figure it out. There are some clunky software elements and load times were sometimes long.

Wonderful Product

Comments: This is the first year our small non-profit has used an enrollment system for our youth summer camps, and Enrollsy was the absolute perfect system for us. They help you from day one setup and customize your entire software. I was a little hesitant about the fact I couldn't just set it up myself, however the one on one sessions were easy and efficient. We're a small organization so we were able to get everything set up on a very tight deadline for our registration open. We have been using this software for roughly 3 months now and parents love it, we love it, and we can't wait to continue using it. The features the system has are really where everything comes together for us. One of the primary reasons we went with enrollsy was they allowed payment plans for parents, and the customization is truly extraordinary for the price. We ran into an issue where our setup didn't exactly match their software so they called one of the software developers in and they tweaked it for us. Where else are you going to get that level of customer care. Lastly I cannot say enough good things about [SENSITIVE CONTENT HIDDEN], he was our contact from day one, he helped get everything set up for us, and kept us on track to launch in time. I had one or two issues after setup, just the learning curve of a new software, and he made sure I had all the resources needed. If you've been considering, trust me, just take the plunge.

Pros:

Easy to set up, assistance every step of the way. There was customization to help match our abnormal set-up. Ability to setup and launch under a tight deadline. The program is very intuitive and feature packed.

Cons:

I disliked the card processor we had to use, setting up another merchant account. However that had nothing to do with the overall software. We have had zero issues with the software at all.

Support is over and above

Comments: Problem solving any little thing, was so easy, I love how the guys at Enrollsy are there to make sure your business is set up for success. Really , the hours they spend with me, on my small business was over and above, and I am so thankful for that , and the kind and generous attitude really made my experience with Enrollsy positive . I have complete confidence in the system they have set up for my Company.

Pros:

After I began looking into finding a registration forum on line, I remembered Enrollsy send me an email. The timing was perfect not only because of COVID, the way our clients needed to pay us for our monthly fees was getting complicated . With Ensolly , the program has made it so easy for my clients to pay and even have access to their own account. Their were options I could give me clients as well. The support I had to personalise Enrollsy was not like I had expected. I couldn't believe the amazing help and kindness offered. At anytime I could ask a question and it was answered almost right away. The training they give you to work on the site, is thorough , and I am so glad I found this company. I will be with them for many years!

Cons:

Nothing I could say right now. It covers all I need to run my company registration process perfectly

Summer SOAK and Enrollsy

Comments: Fantastic! Enrollsy has left me wanting nothing more.

Pros:

The customer service/support is better than any other system I've ever used.

Cons:

The cost is a little steep for only using it for half of the year.

Computer Bryte Kids

Comments: Couldn’t be better!!! Everyone I have worked with has been extremely professional and helpful and they don’t quit until they have it right.
I feel like I’m working with a group of friends who really care about me and my business.
One of the BEST companies I have ever worked with!

Pros:

Simplicity - very easy to learn and begin using.

Cons:

Lacking some things that I would Like to have available, however they are always working on making the software more personalized for my business.

Excellent Product!

Comments: We have always done registration "in person" and with pen & paper, which created a lot of work for both the parents and our staff. Between preschool and school age care, our programs include well over 1100 students. With Enrollsy, the online registration process for both parents and staff has been seamless. It's amazing how much time this has saved us!

Pros:

Ease of use is paramount to our program, and Enrollsy exceeds our expectations. We love the "chat" feature where we are able to ask for help with an issue or have a question that needs to be addressed quickly. Enrollsy staff was on it within minutes! It's great peace of mind to know that help is there when you need it. I have to say, we have been extreemly happy and can't believe we didn't make the move to Enrollsy sooner!

Cons:

So far we have very few issues with the software, and when a problem did arise, the staff at Enrollsy was right there with a solution. The developers have been willing to listen to our needs make adjustments to the program to help make our enrollment process seamless. I can't say anything but great things!!

It has freed up so much of my time!

Comments: I not only applaud the product but the people who work there. Excellent customer service and helpful. They took the time to teach with patience and thoroughness the use of their software. They followed up quickly when I had questions and resolved any issues immediately. I now have more time to focus on the more creative elements of my job rather than spending so much time on tedious administrative work. My customers have remarked on the efficiency of registration, payment and notifications regarding their purchases.
I highly recommend Enrollys!

Pros:

It has freed up so much of my time! Organizes information into straightforward, helpful, useful categories. Uncomplicated to learn and navigate. Easily accessible from computer or phone. Does not overwhelm my inbox with excessive notifications. If I have questions the Chat button is nearby and response time is quick.

Cons:

So far none. When I had confusion it got cleared up with a simple chat.

Our team is loving Enrollsy!

Pros:

Our registration team is so happy we switched to Enrollsy after using Eventbrite for years. Not only is Enrollsy less expensive, it has the same capabilities, and it's much more customizable. Working with their team to get our camp registration set up was very smooth; they were helpful and quick to answer any questions. We passed along some feedback from our customers to the Enrollsy team about ease of use, and they were eager to make the changes suggested.

Cons:

The implementation process could be more intuitive, though we were able to use the articles in the support center and ask questions directly to find our way -- once we had the lay of the land, it was easy enough.

I love the support I get with Enrollsy

Comments: We are able to enroll students and quickly place them in classrooms. Take payments and run credit cards very efficiently. Our school is very organized and runs smoothly thanks to Enrollsy.

Pros:

Enrollsy provided me with the support I needed when we were brand new to the program, and I didn't have to wait long. They responded right away and it was extremely helpful. They also provided many training videos and emails to talk us through any issues we were having as we got up and running with the program.

Cons:

The enrollment and transaction posting has some steps that you repeat every time and it would be helpful to have a default option on those.

"All-in-one" Stop Shop! You name it, they've got it!

Pros:

Enrollsy is the epitome of "all-in-one"! You have everything you need all in one place. Enrolling my preschool students this year was a dream. So easy and everything was done for me. It is easy to set up and whenever you run across something you need help with their team is quick to respond and ease any burden for you. Their customer service is superb and I am so grateful for this software in my life to make running my preschool much easier.

Cons:

I would love to see an ability to print all your students receipts for one month with approximately 8-10 receipts per page! That would be quite the upgrade! Thanks Enrollsy!

I love EVERYTHING about this software!

Comments: We spent over 4yrs looking for a suitable software to manage our Kids Fitness & Childcare Facility. Our overall experience has been awesome! The Enrollsy team is amazing. They are always available to answer questions, either via email or chat.

Pros:

Very user friendly for staff and parents

Cons:

I honestly cannot think of anything. If i had to think of something, I would say that it offers way too many features.

Clean, Convenient, and Customizable!

Pros:

Enrollsy is clean and simple while still providing you all the features you'd need for enrollment. I love that we can handle everything from the student applications to payments through Enrollsy. It's so much better than trying to organize the information and payments yourself in spreadsheets! The customer support at Enrollsy has also been super helpful in allowing us customize our application and student portal to meet our specific needs since we are not a traditional school.

Cons:

I've only noticed small things that have been inconvenient while I was learning the software. I think it's just getting past the learning curve associated with any software.

Wonderful Software!

Comments: Our entire implementation was very seamless. Our families LOVED the registration process and we have heard from several of them on how easy it is! The support staff is quick and always super helpful.

Pros:

The support staff have been so helpful and the software is very user friendly!

Cons:

So far we have yet to find something we don't like!