Elavon Reviews

Easy and simple

Comments: Long time satisfied customer, love that the terminal is easy to use and generally has no issues.

Pros:

Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.

Cons:

The only issue I have with Elavon is the price compliance needing to be completed yearly without reminders or else pay a hefty fee.

Challenges with communication

Pros:

It seemed fairly simple to use and could get good details.

Cons:

The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.

Comparatively high priced and difficult to use.

Comments: I didn't like it. I found it difficult to use and complicated compared to others.

Pros:

The USA based personal support person I was assigned as a go between. He fid basically handle any questions or issues but the POS system wasn't reliable.

Cons:

The POS device was high priced compared to most difficult to use and I couldn't depend on it taking the sale. It was hit or miss. Actually so bad that I had to carry an additional backup product.

Theft - stay away

Pros:

They were excellent before they started stealing money.

Cons:

Had an account with Helcim/Elavon. They decided to split and I stuck with Helcim. Little did I know, Elavon had a separate account and were charging us $99.99 monthly under the generic description, "Merchant Fees" which I didn't catch for quite some time. When I finally found out it was Elavon over a year later, I called for a refund, was hung up on several times and was refused a refund despite never receiving a single notice by mail, email, call or text about my "contract" or bill. I had recommended Helcim/Elavon for years, but it looks like Helcim was doing the good work for customer service. This industry lives and dies by reputation and Elavon has decided to take shortcuts for quick profits at the expense of long-term gains. What they are doing is theft. Stay away.

Something to be said for longevity

Comments: The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult. That being said, in order to operate at all in this field, you must be able to accept a wide range of payments. There is no way to avoid this operating cost, so we've made the decision to use Elavon as our main payment processor. The extra costs are mitigated by the trust our customers have in us knowing we use a reputable and secure payment processor. I wish there was a way to operate where that big of a percentage of each transaction did not have to be sent to a third party in order to verify availability of funds immediately. With no real hope for that to turn into a reality, we will continue to send 2-3% of each swipe to Elavon.

Pros:

Elavon is nearly synonymous with payment processing. Their name represents a company with a reputation for taking its clients' businesses very seriously. Much of what we bring in to cover operating expenses are in the form of donations. When donors find out that we utilize Elavon, they feel safer when deciding whether to donate.

Cons:

You pay an increased price for Elavon when compared to other POS payment processors. While we love the services Elavon provides, we also have to consider if the increased security is worth the increased costs. To defray the costs, we have begun using other processors for specific tasks.

Works well for our purposes, can be pricey

Comments: Elavon was easy to set up and use. It functions well and rarely has technical issues. The prices can be fairly steep when they are increased (which seems to occur every year) but customer service is often willing to work with you to keep the prices reasonable for a small firm such as ours. Overall, I am pleased with Elavon, but I do not have another product to compare it to.

Pros:

This software is easy to learn and use. The processes are intuitive and it rarely has technical problems.

Cons:

The fees on the invoice are a little hard to understand, and sometimes seem to change without warning. The yearly price increases are steep.

Decent functionality, terrible customer support

Comments: As a payment gateway it works, expensive but it works. For the backend compliance, to say it's difficult to use is an understatement. But in summary for the experience with Elavon is that their support will threaten you over a live chat rather than provide you with the information needed or help you in any meaningful way. I don't typically write reviews, but when it gets to the point that the support isn't helpful, you can't be directed to speak to anyone else and... when you ask to send a compliant etc, the individual just tells you to send the information to them... well it's indicative of this companies internal policies.

Pros:

It works as a payment gateway and seems to have been set up correctly to function.

Cons:

The backend compliance isn't user friendly but their support is even worse.

Not the best merchant solution out there

Comments: Elavon is not a great solution for a hospitality business like our, it is more for a retail store.

Pros:

We basically use Elavon to do pre-auth for checking in guests, so we like that we can do pre-auths with guest actually pin-approving the transaction.

Cons:

Whenever we need to complete a pre-authorization is the most complicated process we have ever seen.

Easy to Use, Great Customer Service

Comments: It has been great. If I have ever had any questions on a transaction, I have always been able to call in and get my question answered.

Pros:

We mostly use this software for installments for payment plans. The set up of the installments and the maintenance of them is easy and user friendly.

Cons:

There is nothing that I dislike about this software. It is easy to use and implement and it is reliable.

They dont care about costumer service

Comments: Sucks it is true no one helps you fo yourself a favor stay away

Pros:

Nothing at all n ot good no one helps no one care they just charge hudge

Cons:

I can't talk to no one they put you on hold forever

Elavon -BI

Pros:

We love have a POS machine in our office for our repair shop payments.

Cons:

We wish Elavon thru Bank Independent was compatible with Frazer.