--- description: Learn more about HubSpot Service Hub pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.ca/software/182476/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/182476/hubspot-service-hub?page=2) > Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. > > Verdict: Rated **4.4/5** by 187 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot Service Hub? Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 187 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - Access Controls/Permissions - Account Alerts - Account Management Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Contact Management Software - Customer Database - Customer Engagement Software - Customer Support Software - Customizable Branding - Customizable Templates - Document Storage - Email Management Software - Feedback Management - Geotargeting - Health Score - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - NPS of Customers - Offline Form - Onboarding Software - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Workflow Management Software ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "Happy customer" — 4.0/5 > **Mehakpreet** | *May 22, 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Cons**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "Great Customer Service Hub" — 4.0/5 > **Stephanie** | *June 25, 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support. > > **Cons**: A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions > > HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools. ----- ### "HubSpot Service Hub experience" — 5.0/5 > **Mohammed Hareez** | *February 14, 2025* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: HubSpot Service Hub is the best CRM service we ever used > > **Cons**: the least we like about this is its bit unorganized > > My overall experience with HubSpot Service Hub is good ----- ### "Servicing the costumers" — 4.0/5 > **Taylor** | *February 22, 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I enjoy the affordability as well as the customizing abilities within the software. > > **Cons**: its sometimes difficult to have my ticket rendered due to the Hubspot forms. > > Overall, Hubspot has been helpful for my inquiries, and it quite affordable which i appreciate. ----- ### "Their service is too good?" — 5.0/5 > **Nailah** | *December 31, 2024* | Consumer Goods | Recommendation rating: 6.0/10 > > **Pros**: The service was prompt in reaching outcand figuring out what needed > > **Cons**: They were slightly fast with the type of services i wasnt in tge narjet for at the time > > Was researching on different types of services to use for a project and only wanted information on a specific thing. I got that information but was later reached out to upgrade to a larger service I wasn't looking into. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data