Kandji Reviews

The best Mac management solution

Comments: I have a fleet of 35 Macs used by developers, designers, QA and administrative staff at our custom software development company. My users are very savvy and self-supporting, but we needed to be able to certify to our clients that our endpoints were secure: storage encryption enabled, software up-to-date, and common vectors for attacks closed up. Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours. Their support has been phenomenal, even going so far as to give me recommendations when I ask about their experiences with antivirus, Wi-Fi management, and the like.

Pros:

I love their common-sense approach to everything. Their solutions feel less hacky than other providers I tried and they seem to be very in-tune with Apple. They clearly spent a decade or more managing Macs the hard way so they know how to make it easy for me, an operations person who wears many hats.

Cons:

I just have one feature request, and that's for Blueprints to be able to inherit from one another. Right now all you can do is copy. They're considering implementing it, which I imagine isn't trivial.

Alternatives Considered: Hexnode UEM, Cisco Meraki, Jamf Pro, Fleetsmith and SimpleMDM

Reasons for Choosing Kandji: Rippling's hardware management was too simple and too brittle. We weren't using Rippling's payroll or HR functions, so it made sense to switch to a solution tailor-made for Mac management.

Switched From: Rippling

Reasons for Switching to Kandji: During my free trial, everything just made sense, the help documentation was thorough, and when it wasn't sufficient, support staff were extremely helpful and stuck with me until I had a solution.

A perfect match for our needs

Comments: It's been great. The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.

Pros:

As a smaller company without a dedicated IT team, Kandji makes managing our fleet of Macs simple. Transitioning from our previous MDM was straightforward and Kandji gives us the advanced features we need. I really like the in-built templates which gives you a configuration which is aligned to specific security standard, which can then be customized as desired. This allowed us to get up and running in less than a day. The software itself also feels modern - this comes across in the user experience and ease of use, especially when compared to other MDM solutions.

Cons:

As a relatively new offering, there are some features I wish were present - one example would be being able to assign an application to a single device without having to create an entirely new blueprint. To thier credit the Kandji team have acknowledged this and seem really receptive to feature requests.

Alternatives Considered: Jamf Pro, Mosyle Business, Addigy and Fleetsmith

Reasons for Choosing Kandji: We had outgrown the product and were looking for more advanced features.

Switched From: Jamf Now

Reasons for Switching to Kandji: Kanji offered the combination of powerful features and ease of use.

First attempt of auto device enrollment killed/locked out device

Comments: Showstopper during trial as hardware kinda "killed"/locked out.

Pros:

support was responsive, but not really helpful in my case.

Cons:

First enrollment led to MacBook start in a pixeled blue screen after login window appeared for a few seconds. Then auto-reboot, same behaviour, infinite loop. Attempt to safe boot, NV RAM reset or restore did not work because Kandji obviously set a Firmware password on the device, but did not escrow it back to Kandji. Support assumed a hardware issue, which is ridiculous and more than a "co-incidence", because MacBook worked fine before enrolled to Kandji. So this leaves MacBook unuseable to us, which is a show stopper for the trial.

Kandji is awesome

Comments: It has been great to manage our Mac fleet. Flawless execution

Pros:

UI, usability, how easy it is to integrate with ABM, Azure AD, and Google

Cons:

There are some features that other solutions like JAMF have, and the EDR could use a bit of work.

Alternatives Considered: Jamf Pro

Reasons for Switching to Kandji: Cost, and ease of use for our size

Simpliest and most effecient MDM for Apple Device Management

Comments: We needed to simplify management of Apple devices. We needed an MDM that is effective and simple and didn't require hours upon hours of training to use. Kandji delivered on all points and their support is in a league of their own. Having an MDM that is easy to administer and works as expected takes all the pressure off of wondering if our Apple devices are configured and secured. To be completely honest, the peace of mind gained from using Kandji completely negates any cons I have and makes me infinitely & joyfully patient for the improvements in those areas.

Pros:

The auto-app library makes app installation very simple. Custom apps are easy to set up and deploy as you would expect. Their support team is astounding. Their knowledgableable, effective, and quick! Using blueprints to group devices and deploy apps and settings is simple and straightforward.

Cons:

Kandji's method of deploying configurations and apps to devices is it's best, and unfortunately the most crippling feature. Blueprints can help organize systems but leads to some frustration when attempting to make a one-off commands. Creating views for your devices doesn't work as expected (although I'm told this is something they are working to improve). Auto-apps require installation if you only want to keep them updated (I'm also told a self-service option is in development that will resolve this).

Alternatives Considered: Mosyle Business and Fleetsmith

Reasons for Choosing Kandji: Jamf was annoyingly difficult to administer, with some features not working as expected, the Jamf binaries failing to communicate, users being able to easily remove and break MDM connections, inconsistent behaviors with policy and configuration profile deployment, etc. What took months to set up in Jamf took about a week to configure in Kandji. We would often find ourselves shrugging in confusion as some apps would install with the built in pkg deployment via policy and others wouldn't (not an issue we have had with Kandji). The support experience was frustrating at best. The fact that we were able to set up, test, and migrate our entire organization to Kandji and that all our settings and apps work should say something.

Switched From: Jamf Pro

Reasons for Switching to Kandji: We had the entire instance set up within a week. It was so easy and made such an impression that after some basic testing and conversations with their migration team, we were sold.

Kandji - Making Mac Device Management Easy!

Comments: I've had a really amazing experience. I actually reached out to Kandji about 6 months before I purchased the product as I was building the business case and my Sales Support Member was checking in with in the right increments, when I finally did pull the trigger he didn't even mention how long it took me to purchase (I also 90% of the time responded to his emails and updated him on whats going on). I went on the trail and had calls with sales and a support engineer to answer any questions I wasn't able to find answers for, look at my space and give me feedback and suggestions. I would recommend coming to those meetings prepared so you can get the most out them. With in a month the space was set up and I had a warm hand off to my Customer Success Manager, we had a call and they also looked at my space and when I asked "Now how would you suggest I get 200 people to enrol this on their machines" they shared how other customers do this and I felt really set up. I get regular check ins from my CSM, and the support team continues to be a great help. 5 Star review.

Pros:

I love how easy it is to use and understand. To make changes is a breeze and their support team is TOP NOTCH. I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.

Cons:

There isn't anything that really bothers me. I've had some challenges for sure, but when I reach out to support they always find the answer, even if they don't have the answer in the chat they get back to me via email in a reasonable amount of time based on the urgency of the issue.

Alternatives Considered: Hexnode UEM, JumpCloud Directory Platform, Jamf Pro and Mosyle Business

Reasons for Switching to Kandji: Looking at the other managers, I found their interface to have "outdated" language. What I mean is you know when you have a multipul choice quiz, and the answers/ questions are phrased in way that is meant to confuse that - thats what I mean about "outdated" language. IT doesn't need to be complicated, and we should be able to move with the times and make the language simple for everyone to be able to understand. Navigating Kanji was also the easiest - just the right amount of menus. When I think about expanding IT, I'm confident I can hire someone who has NO experience using a device manager and they will be able to lean Kandji very quickly.

My favorite MDM

Comments: I am 1 person administering about 200 users, give or take. I have used other MDMs, and most of them either overload you with policy configuration mechanisms or make finding things like activation lock passcodes an arcane endeavor.
When tied to ABM and properly configured with Liftoff, my onboarding looks like this:
I open a Macbook fresh from Apple. I connect it manually to wi-fi. I watch. It's that easy.
Sometimes, maybe, a few seconds later, I log in to the auto admin profile. It runs some more parameters; maybe I'll run 'sudo kandji run' to watch. I create the new user. I shut it down and take it to FedEx.
That's it. Entire applications, like Adobe Creative Cloud or Slack, start installing if I will it. If I toggle a blueprint change, suddenly they're getting Docker and VSCode. The glory is that I don't even *have* to touch it - I could ship the laptop straight to my user and still be able to administer it. Kandji has even taken the panic response of "what if I need a laptop RIGHT NOW" away, because I can just direct a user to my organization's enrollment page after the fact and take it back over. I cannot imagine being 1 user servicing 200 and still using FileWave or Mosyle, plain and simple.

Pros:

I was shown the Kandji admin panel on my first day, having only seen the name in passing before, and was more or less told to just figure it out. I've opened my share of support tickets, but Kandji is so well organized as a tool that it's not scary at all to learn how to use. It has made plenty of my breakfix tickets take seconds to resolve, and where access control used to be a headache, it's made a no-brainer by Kandji.

Cons:

More a ding against Apple than Kandji, but in my experience, simultaneous app installation from Self Service doesn't seem to work - say you're waiting for xcode to install. You know it's ~14GB, but it's been stuck at 98.05% for two hours, so you're like, "okay, I'll just grab Chrome or something in the meantime," but you can't, because you started xcode first.

Alternatives Considered: Jamf Pro

Reasons for Choosing Kandji: Purchase was made before I started

Switched From: FileWave

Reasons for Switching to Kandji: Pricing, culture, new-ness, ease of implementation

Incredible product!

Pros:

Kandji makes it incredibly easy to manage Apple products from the easy-to-use interface, easy-to-use Auto-Apps, to the amazing support team. I can go on and on about how incredible the customer service is at Kandji. They are always willing to help us with any questions we may have, no matter how small the issue is. They are incredibly attentive and are always ready to help. 10/10 experience. From the first demo we received, the team at Kandji was on top of their game and were on the call to listen to our requirements in an MDM and show us what they have to offer. Throughout our demo period, they were there to support us to make sure that our team was ready to utilize the platform to its fullest. One of the main reasons that we chose Kandji was because of the incredibly good-looking UI. And, although some products look pretty but have nothing going on under the hood, Kandji is nothing like that. Kandji looks amazing and works, it just works. They have taken the Apple MDM solution and have made it simple and user-friendly with Mac Admins in mind without compromising on any functionality that might be needed. Amazing product!

Cons:

Nothing. Our experience with Kandji has been nothing but the best.

Alternatives Considered: Jamf Pro

Reasons for Switching to Kandji: The Kandji team was so amazing at explaining the product and offering us all the support we needed to implement the software. The pricing was also much better than the competition and the UI is a lot less complicated.

Kandji Rescued Winston Prep From Our Previous MDM

Comments: Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs!

Pros:

The support is excellent, and the white-glove migration was crucial to us. We were forced to switch from another cloud-based MDM provider during the middle of a pandemic while our fleet of nearly 200 Macs was scattered about the country and no option for in-person support for our users. Kandji's clever approach kept us safely managed until the moment of migration, and 98% of the fleet switched over with no manual intervention.

Cons:

There remain some management abilities we'd like to have, but generally those gaps come from gaps in the MDM protocol. Kandji is quick to embrace the latest and offer it quickly, including launch day support for macOS Big Sur.

Alternatives Considered: Jamf Pro, Mosyle Business and SimpleMDM

Reasons for Choosing Kandji: Apple purchased Fleetsmith and removed most of the functionality we relied on to keep our Macs safe.

Switched From: Fleetsmith

Reasons for Switching to Kandji: We have a widely dispersed fleet, a skeleton tech support team, and drop ship Macs all the time. Kandji's "MDM PLUS" approach was the best fit, by far.

Pro Level MDM at a Lower Cost and Administrative Burden

Pros:

Kanji provides pro-level features without the complexity of other solutions. The flexibility they give you by offering robust out of the box functionality as well as the ability to build custom scripts and push out custom applications can't be beaten. They are also pushing out new features at an accelerated rate so it feels like I am adding new rules and apps for my users weekly. For someone that is not as technical when it comes to writing scripts, their support has also been incredibly helpful. They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.

Cons:

The only area for improvement I would say is that the UI does not adapt well if you try to log on to the application from a phone.

Apple Device management made simple.

Pros:

The ease of use, kandji is very user-friendly to set up and administer

Cons:

Some of the alerts are not clearable and are acceptable.

Great MDM

Pros:

This tool was clearly designed from an macOS admin's point of view. Incredible functionality and very easy to use compared to some of the competition. Support is fantastic, and a great solution engineering team to help with any struggles. I've recommended Kandji to many others, and will continue to do so.

Cons:

Nothing really. It hit all of my requirements.

Alternatives Considered: Jamf Pro, Mosyle Business and SimpleMDM

Switched From: Fleetsmith

Growing Start-up uses Kandji

Comments: Kandji allowed us to get all of our devices onto an MDM FAST and without much headach. We needed to control dozens of devices that were previously uncontrolled, and Kandji made the manual enrollment process easy.

Pros:

Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.Review collected by and hosted on G2.com.

Cons:

I do wish that Kandji would allow for an easier solution to be able to provide remote support to our users rather than having to go through zoom. Otherwise 10/10 would recommendReview collected by and hosted on G2.com.

Alternatives Considered: Jamf Pro

Reasons for Switching to Kandji: Less heavy handed

Great customer Support!!

Comments: It is helping us to manage our company user device and also maintain security.

Pros:

The prompt support and giving the best solution for the admin make the work easier and more appropriate. Also in the time of any kind of trouble we got the best solution.

Cons:

some features are still need to be updated, I guess it takes a while to update, so no complaints about it

Alternatives Considered: Jamf Pro

Reasons for Switching to Kandji: It is easier to understand and easy UI.

Great product

Comments: Why you chose Kandji & problems solved:
We looked for Zero-touch deployment and remote management of our Mac devices. Although we have not quite realized some of the value-added features, such as lift-off, we are happy with the functions we currently have in place.

Pros:

Pros: The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.

Cons:

Cons: Support was an issue at first, which slowed us down- mainly as we are in the UK. However, they have since increased their support model to cover more hours. It's a shame Kandji didn't quite align with our SSO requirements. However, there are good things on the roadmap we are looking forward to seeing.

Why I use Kandji for MacOS MDM

Pros:

Ease of use. Real-time technical support.

Cons:

There are still some features we are getting the hang of. Not necessarily a con but there are many options available in many different areas to configure. Making more apps available could also be appreciated.

Equiem Services Review

Comments: Being able to manage our fleet of devices in such an intuitive way has reduced our need to support our users. The setup of Mac Devices has never been easier.

Pros:

Onboarding staff has become much easier with Kandji. Configuring the devices is easier than ever before. We are now solving our software licensing issues with Kandji.

Cons:

Nothing, the product is so easy to use and the support that comes with it is nothing short of exceptional.

Kandji packs a punch

Comments: Provides complete visibility into the health of our remote fleet.

Pros:

Kandji really delivers on customer experience, from an excellent UX to great customer service.

Cons:

Hard to say that there is anything missing.

Great product

Pros:

Simple, easy to use, out of the box security baseline benefits.

Cons:

Couple hiccups getting macOS updates running smoothly but that is likely more of an Apple issue than a Kandji issue.

Amazing software

Pros:

The support team, UI of the dashboard (even if some small changes should be done, to improve even better the experience). We tested some other competitors and Kandji is the easiest and most reliable tool we found on the market.

Cons:

Some parts of the UI on the dashboard should be improved.

Best MDM

Comments: The service has been very user friendly and the few areas I have need help, customer support has been there to help.

Pros:

Kandji is very easy to use and it provides so much control of the company owned devices

Cons:

There are some areas that need improvement like the ability to find a missing device

Great product & even better team

Comments: Kandji made our IT team's job much faster and 'easier' all around, freeing up time for other projects and, at the same time, increasing the perceived performance/support by the rest of the company.

Pros:

Kandji is extremely user-friendly and intuitive, yet complete and thorough. I also appreciate how knowledgeable, reliable, and responsive is Kandji's support team.

Cons:

I haven't encountered anything I don't like in terms of product and features. For anything that might be missing and/or in the making, the team is very transparent and gives visibility on when it will be live - very valuable for us.

Great Product

Comments: Over all experience is great

Pros:

Very easy to use, straight forward, not complicated

Cons:

Does not have remote access to computers on the system

The Best MDM Solution.

Pros:

We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.

Cons:

One feature I wished that Kandji offered was a built-in remote screen sharing option but I understand their reasoning why not to and how they want to align with Apple’s policies.

Manage securely with ease

Comments: Very satisfied with Kandji.

Pros:

Easy to use, easy to implement and no conflicts with other already installed software

Cons:

Could use more integrations with other products.