Salesforce B2C Commerce Reviews

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Average Ratings

  • Overall
    4 /5
  • Ease of Use
    4 /5
  • Customer Service Software
    5 /5

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Showing 2 reviews

Christian C.
Digital Marketer
Retail, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019-12-10

"Recently Migrated From Magento To SFCC"

Comments: Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros: I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons: There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

  • Reviewer Source 
  • Reviewed on 2019-12-10
Verified Reviewer
ANALISTA PROGRAMMATORE
Retail, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2020-10-11

"good catalog system"

Comments: the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros: we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons: some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

  • Reviewer Source 
  • Reviewed on 2020-10-11