Comments: Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.
Pros: I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.
Cons: There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform
Reviewed on 2019-12-10
Retail, 10,000+ Employees
Used the Software for: 2+ years
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend
Reviewed on 2020-10-11
"good catalog system"
Comments: the overall experience is good, maybe it miss some functionality to integrate with external monitoring system
Pros: we are using it for all our catalog and it replace our custom system with an high improvement on our service
Cons: some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication