--- description: Learn more about Viber pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.ca/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4058 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4058 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Personalization Software - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) 3. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews) 4. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6406 reviews) ## Reviews ### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5 > **Vicente** | *February 20, 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. > > **Cons**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. > > Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. ----- ### "Viber - the best way to convey message in any platforms" — 5.0/5 > **Carol Ann** | *May 6, 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Viber has a unique user friendly interface that so easy to use and navigate. Very useful in top notch communication especially in a group/ or organization that needs an timely updates on the operations. And cute stickers to send with your friends, family and love ones. > > **Cons**: When we have to use it a large scale / group, since it only have a limited number of people who can join. Sometimes network issue so it interferes with the quality of the call. > > Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks , contents and many more. Power of Connectivity . ----- ### "Privacy and crisp calls" — 5.0/5 > **Sagun** | *January 20, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy. > > **Cons**: While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing. > > I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me. ----- ### "Secure Messaging App" — 5.0/5 > **Aye Myint Myat** | *July 30, 2024* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The most I like about Viber was secured for messaging. I used to use Viber in every day to chat with groups and send files and messaging. It was easy to use and fast for messaging. So, I always choose Viber for messaging. > > **Cons**: I like most of feature about Viber but nothing is perfect right. So the least I list about Viber is explore feature that one is no need for me I think. > > For overall my experience with Viber is excellent. I used Viber since 2014 now it is 10 years experience for me. I am still used Viber for messaging and group chat. Thank you for developing this kind of app, Viber. ----- ### "Viber Review" — 5.0/5 > **Badri** | *May 7, 2024* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Easy-to-Use interface: Viper allows users to upload their documents faster and safely. Free Message and Call: Viber allows users to call and message world wide freely wherever there is internet connection. > > **Cons**: Internet connection required: Without internet users can't use Viber. In-App Adds: Viber displays adds within the app which disturbs communication. > > Overall, I like Viber to use international countries via message and calls which is free. I have been using it for several years. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data