BrandWide Reviews

BrandWide can be your 360 degree solution for franchise management

Comments: The team at BrandWide is always responsive, respectful and solution oriented.

Pros:

BrandWide offers a tremendous amount of flexibility to be sure they will meet their customers needs. No one is placed in a box with their products. Tell them what you are trying to accomplish and they will find the solution for you.

Cons:

I cannot think of anything at this time

Thank you!

Pros:

Avik and Manu are both extremely helpful and great to work with.

Cons:

It is a little difficult to understand the system, but the team is very helpful whenever we get stuck.

Alternatives Considered: FranConnect

Reasons for Switching to BrandWide: Better features for lower price. I liked that we could brand it.

A simple and easy CRM with a great range of features that drive increased sales

Comments: The product and the support from the team at BrandWise is excellent.

Pros:

The workflow and automation features linked with the ability to track prospect interactions creates a powerful CRM. Understanding your prospect and client behaviours equates to more sales.

Cons:

It had handled every task I've needed it to do so there is nothing to not like.

BrandWide Delivers

Comments: BrandWide enabled seamless communication with my customers, ensuring I stayed in constant contact and never missed a lead. Their platform allowed me to effectively guide prospects through our lead funnel, maintaining engagement at every stage. [sensitive content hidden] and [sensitive content hidden] were always accessible, offering exceptional support throughout the process. They helped us set up our account, which gave us the confidence to deliver outstanding customer service from the start.

Pros:

Customer service and support was ALWAYS timely and helpful.

Cons:

I liked everything about their platform and team. Great people!

Six stars for BrandWide

Comments: As Director of Marketing for a major franchise operation and a consultant to numerous franchise owners, I’ve worked with the Soffront/BrandWide CRM for over five years. The easy-to-use platform provides all the functionality needed to nurture customers, fill and manage powerful sales funnels, and deliver targeted email marketing to thousands of contacts. Above all, the BrandWide staff of experts is always available to answer questions and provide support at every level. Six Stars for Brandwide.

Pros:

It's a complete package and easy to use. Customer support is excellent.

Cons:

BrandWide has not major flaws. Like any software, there can be minor problems but the support team is quick to get it right.

A Game-Changer for Managing Franchise Operations!

Comments: We have had a great experience using Brandwide CRM for our sales and marketing workflows. From the moment we started, the platform was intuitive, making it simple to set up automated campaigns and track customer interactions across multiple channels. The CRM provided analytics that helped us understand our customer journey, allowing us to tailor our messaging effectively. Their support team was responsive and knowledgeable, guiding us through any questions. Overall, Brandwide has been a valuable asset for optimizing our sales pipeline and scaling franchise operations.

Pros:

I appreciate that the implementation program is not one-size fits all. They customize the platform to meet your needs and are very hands-on with support.

Cons:

The user-interface on the franchisor side has a little bit of a learning curve and requires hands-on training in the beginning.

Thank you Brandwide!

Comments: We needed a CRM to house our documents, sales process, onboarding, compliance, and a learning management system. Brandwide was the only platform that included all of this and more in one site. We are impressed by the team's fast and effective customer service. We would recommend Brandwide to all business owners.

Pros:

The Brandwide team provides excellent customer support.

Cons:

There is nothing I don't like about Brandwide. If the team could consider allowing multi units to be accessed from one login, that would be helpful.

Brandwide

Comments: Excellent support, easy to use, and effective practices.

Pros:

The support system is excellent. Anytime I need help with anything they are available.

Cons:

The system is great. Certain things are still in progress.

Very effective for our business

Pros:

Easy functionality, easy to learn the software

Cons:

Nothing, i cant say anything wrong about this system

Recommended Franchise management software

Comments: Very good and I recommend !

Pros:

I really like the easy dashboard and the the control that i can have for my franchise operations. Support is better than the other products that I have used

Cons:

They should have more custom packages as my clients were asking for it

Brandwide Exceeded Expectations

Pros:

Everytime we needed the software to do something, the functionality was there. We just had to learn to use it.

Cons:

We are very happy with the software. Support has been great

Love Brandwide

Pros:

Ease of use Royalty tracking Notes and attachments

Cons:

email invoice feature - would like it to save preferred email address

Great customer service and features

Comments: I like everything about it

Pros:

I’ve tried other softwares but they listen to our requests and implement them. Their team works hard to get our requests implemented. From CRM to newsletter s to user library they have it pretty good.

Cons:

There’s a little bit of a learning curve with the software which requires some training which they provide.

Soffront - a pleasant surprise

Comments: I thought their support was great. [SENSITIVE CONTENT] spent a lot of time with us. Additionally, they've begun to make some minor changes that we've requested.

Pros:

Software is good from the franchisee standpoint and exceptional from the franchisor side.

Cons:

It took a while to learn how to use it. But, there are so many

Finally! A technology company that fits my needs and performs on time

Comments: This is a great company. They offer what I need at a reasonable price and communicate extremely well. Glitches and errors are fixed in hours not days.

Pros:

This software is highly customizable and all the franchisees prefer using it compared to other crms. The support from the team is phenomenal!

Cons:

The billing could improve and they could have more you tube videos regarding training

Alternatives Considered: Salesforce Starter

Reasons for Choosing BrandWide: Zoho was hard to navigate and expensive

Switched From: Zoho CRM

Reasons for Switching to BrandWide: Price and attention

Very good

Pros:

Ease of use. Can't complain about the intuitiveness of the product.

Cons:

Could use a few more features...spoke with the support team and they have a robust product road map.