---
description: Learn more about First Due pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: First Due Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [EMS Software](/directory/30555/ems/software) > [First Due](/software/179338/first-due)

# First Due

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> Pre-Incident Planning, Fire Prevention, NFIRS, ePCR, Scheduling \& Personnel, Assets \& Inventory Mobile Response, and more.
> 
> Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses First Due?

First Due serves First Responders (Fire, EMS, Public Safety Agencies, Emergency Management, PSAPs) and their communities in the US and Canada.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 58 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: First Due
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- Alerts/Notifications
- Availability Indicator
- Billing & Invoicing
- Communication Management
- Compliance Management
- Dispatch Monitoring
- Document Management Software
- Employee Management
- Equipment Tracking
- Facility Management Software
- Fleet Management Software
- For First Responders
- Incident Response Checklists
- Inventory Management Software
- Patient Records Management
- Records Management Software
- Reporting & Statistics
- Routing
- Scheduling Software
- Search/Filter
- Training Management

## Integrations (1 total)

- First Arriving Dashboards

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [EMS Software](https://www.capterra.ca/directory/30555/ems/software)

## Related Categories

- [Fire Department Software](https://www.capterra.ca/directory/30741/fire-department/software)
- [EMS Software](https://www.capterra.ca/directory/30555/ems/software)

## Alternatives

1. [eSchedule](https://www.capterra.ca/software/142521/eschedule) — 4.8/5 (77 reviews)
2. [PSTrax](https://www.capterra.ca/software/210778/pstrax) — 5.0/5 (20 reviews)
3. [EPR FireWorks](https://www.capterra.ca/software/162019/epr-fireworks) — 4.6/5 (74 reviews)
4. [Aladtec](https://www.capterra.ca/software/121452/aladtec) — 4.6/5 (17 reviews)
5. [D4H](https://www.capterra.ca/software/179264/d4h-readiness-response) — 5.0/5 (1 reviews)

## Reviews

### "First Due: Transforming Fire Service Operations Through Revolutionary Records Management and Emergency Response" — 5.0/5

> **Steve** | *June 13, 2024* | Civic & Social Organization | Recommendation rating: 10.0/10
> 
> **Pros**: First Due's records management software is a game-changer for the fire service. It's streamlined, intuitive, and absolutely essential for effective emergency response. With its user-friendly interface and comprehensive features, it revolutionizes how we handle data, ensuring seamless coordination and quicker, more informed decision-making during critical incidents. Highly recommended for any fire department looking to enhance efficiency and safety.
> 
> **Cons**: While primarily American-based, First Due's records management software is gradually evolving to cater to Canadian fire service needs. This promising transition signals responsiveness to international demands, offering Canadian departments increasingly tailored solutions over time.
> 
> First Due's records management software delivers an exceptional experience. Their stellar customer service ensures smooth implementation, while the software's intuitive interface makes operations effortless. From initial setup to daily use, it's a seamless and efficient solution for fire service record management.

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### "Awesome product" — 5.0/5

> **Byron** | *June 12, 2024* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: It is an all in one solution to the fire service. It has an awesome report creator to build reports for council and everything else.
> 
> **Cons**: Takes a lot of front end set up, but any program would that is this in depth.
> 
> Overall it is an amazing product and have recommended it many times.

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### "First Due or go Home" — 5.0/5

> **Verified Reviewer** | *October 8, 2024* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: The easy transfer of data from one software to another.
> 
> **Cons**: The Investigation module. 
The over all way we to to set up and track inventory.
> 
> Over all I believe it’s a great product and is only going to get better in time.

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### "Response Technology for the 21st Century" — 5.0/5

> **Dylan** | *June 6, 2025* | Public Safety | Recommendation rating: 7.0/10
> 
> **Pros**: First Due offers a one stop shop for all your fire department needs. It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be. They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you\!
> 
> **Cons**: We have had some tickets outstanding for a while that we have not gotten updates on. The price is also getting a little high. It seems like, at times, they release a new module just to get more money from you. Take for example the health and wellness module or the arson tab. What you would think should come int he base modules, is an extra add on. Somethings are understandable such as the EPCR or even the command module, but simple modules that would be useful for all fire services, should not be an extra fee just to have access to them. As other 3rd party vendors grown, they will start coming out with similar modules with all inclusive pricing which could drive people to look elsewhere to save money in the current economy.
> 
> First Due has been integrated into our department's everyday life and we love it. Our firefighters use it for preplans, asset management, response, and even our training tracking. Our department has really adopted the mindset that we have this technology, so we are going to use it\!

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### "First Due Review" — 3.0/5

> **Daniel** | *June 7, 2025* | Public Safety | Recommendation rating: 4.0/10
> 
> **Pros**: The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design.
> 
> **Cons**: The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented.
> 
> Pleased. But I believe First Due has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed.

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## Links

- [View on Capterra](https://www.capterra.ca/software/179338/first-due)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/179338/First-Due/> |
| en-AE | <https://www.capterra.ae/software/179338/first-due> |
| en-AU | <https://www.capterra.com.au/software/179338/first-due> |
| en-CA | <https://www.capterra.ca/software/179338/first-due> |
| en-GB | <https://www.capterra.co.uk/software/179338/first-due> |
| en-IE | <https://www.capterra.ie/software/179338/first-due> |
| en-IL | <https://www.capterra.co.il/software/179338/first-due> |
| en-IN | <https://www.capterra.in/software/179338/first-due> |
| en-NZ | <https://www.capterra.co.nz/software/179338/first-due> |
| en-SG | <https://www.capterra.com.sg/software/179338/first-due> |
| en-ZA | <https://www.capterra.co.za/software/179338/first-due> |
| fr | <https://www.capterra.fr/software/179338/first-due> |
| fr-BE | <https://fr.capterra.be/software/179338/first-due> |
| fr-CA | <https://fr.capterra.ca/software/179338/first-due> |
| fr-LU | <https://www.capterra.lu/software/179338/first-due> |

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