MaintainX Reviews

Quick implementation

Pros:

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

Cons:

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

Alternatives Considered: COGZ CMMS and Maximo

Reasons for Switching to MaintainX: Ease of use and implementation. Great user interface.

Great system geared towards technicians for ease of use

Comments: Overall experience has been great so far. I have no regrets in switching to MaintainX.

Pros:

MaintainX is a great system for technicians as it's very easy to grasp and train anyone one. Implementation was quick and near seamless for us. Support has been phenomenal. Overall it's a great system to scale with.

Cons:

I have no real bad things to say about it. Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been able to be worked around.

Alternatives Considered: Asset Essentials, Limble CMMS, eMaint CMMS, Fiix and UpKeep

Reasons for Choosing MaintainX: FT Maintenance was slow, crashed a lot, record keeping was nearly impossible, support was near non-existent.

Switched From: FTMaintenance Select

Reasons for Switching to MaintainX: Ease of use across the board for techs and admins

Quality Engineer

Comments: I thought it could be a useful system, but it lacks detailed procedures

Pros:

it centralized our CMMS into an electronic system

Cons:

complicated, and might not our regulatory requirement

Maintenance Supervisor/Planner

Comments: Compared to anything else I've use over the last 20 years, this is without a doubt the most powerful tool from an administrative aspect. The speed at which data can be retrieved improves communications and allows for analysis and further planning and total transparency.

Pros:

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication. Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

Cons:

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Amazing, Versatile Product

Comments: From tech support to execution we have had a great customer service and support feel with MaintainX.

Pros:

Versatitilty to meet a variety of needs within the company.

Cons:

My time is limited and figuring out all the options within the program takes some time.

Alternatives Considered: django CMS

Reasons for Switching to MaintainX: Versatility to meet needs across the company.

Excellent Customer Support

Comments: MaintainX has been on of the smoothest software integrations I've been apart of.

Pros:

MX's customer service and support team is outstanding. Always knowledgeable and available to help.

Cons:

The mobile application does not offer 100% of the features provided in the desktop version.

Alternatives Considered: Hippo CMMS and Siemens NX

Reasons for Switching to MaintainX: Customer Service and support continues to to be top notch.

Strong automated maintenance tracking

Comments: At first the platform takes a while to get used to but once I figured it out, it was easy to use.

Pros:

I like the automated maintenance tracking system.

Cons:

The system is lacking a log book. I would like the ability to log a significant event without having to create a work order.

Overall review

Comments: It has been really great, Account managers are really helpful, response is almost instantaneous

Pros:

Ease of use and implementation. Helps ensure a quality service Serves as training on new technicians

Cons:

Does not have decent bearing analytics at this point

Alternatives Considered: eMaint CMMS

Reasons for Switching to MaintainX: Cost was significantly lower, Customer support was better

Brought Us Into the Future!

Comments: I can think of no other application I have worked with that has generated such huge gains for our organization. The support is outstanding and is something seen less from other applications business with. Their interest in what the customer sees and needs is evident in the way they dig into issues and try to create greater understanding before generating a thought or solution.

Pros:

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

Cons:

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

If Google Created a CMMS system, This is it!

Comments: Overall, very positive. It's solved masses of issues for us. I like all of the functionality. It's nice to have work orders, jobs, reports, assets, vendors and parts all on one platform.

Pros:

Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported.

Cons:

Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports. I think the export work orders and data function could be better.

Can't say enough good things

Comments: My experience has been great in every way. This system and the people who create, develop, and support it are amazing.

Pros:

MaintainX is modern, easy to use, and highly functional. The system is flexible to accommodate a huge variety of locations, assets, equipment, systems, etc. The Procedure Generator is fantastic and has been essential in growing our preventative maintenance program. What I like most about MaintainX is the people, though. Our account management has been stellar and we get great support on how we use the platform.

Cons:

I haven't encountered a problem with MaintainX that hasn't been resolved or addressed. The system is adaptable and well designed.

Alternatives Considered: UpKeep

Reasons for Choosing MaintainX: MC was old and outdated. It didn't allow us to communication effectively with our Requesters. History was cumbersome.

Switched From: Maintenance Connection

Reasons for Switching to MaintainX: We were close to signing up with UpKeep but another part of our company had started conversations with MaintainX, so we went down this path instead.

The most user friendly and modern platform to date

Comments: Overall MaintainX has been working well. My technicians have picked it up quickly and the migration from our old system went well enough. The team is receptive to feedback and improvements to the platform as well.

Pros:

User friendliness and mobile app are by far the best on the market. My technicians were able to pick it up and run with it with little training. That is how easy it is to use.

Cons:

Although cheaper than other CMMS systems out there, there are a few missing features that we would like to get added. Floating PM's should be a standard and not require extra implementation. I know the team is working on this. The purchase order module is fairly basic and doesn't directly talk to work orders. It makes adding service calls by vendors take a little longer due to extra steps to add their costs to a work order and ultimately to an asset.

Alternatives Considered: Limble CMMS

Reasons for Choosing MaintainX: The cost of Accruent's Maintenance Connection was becoming too much. The interface was old and slow and the down time lately was becoming an issue. I have techs working 24/7. I need a platform that works.

Switched From: Maintenance Connection

Reasons for Switching to MaintainX: Limble was missing features we use everyday.

Maintain X

Comments: It has been great moving to Maintain X. They always work with us for our success!

Pros:

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Cons:

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

Best CMMS System

Comments: It had made life easier for my techs and myself in terms of reporting.

Pros:

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

Cons:

Nothing. it is great software and MaintainX is continuously updating it to make it better.

Alternatives Considered: eMaint CMMS and Fiix

Reasons for Choosing MaintainX: For ease of access on any device, AI reporting features

Switched From: CWorks

Reasons for Switching to MaintainX: Price and easy interface, available on App store and play store. Offline feature

MaintainX makes organizing and showing corrective actions for inspections easy!

Comments: Overall MaintainX has helped keep our managers and operators on task with what needs to be done and when.

Pros:

It automatically creates corrective action work orders for items that need correction.

Cons:

The lack of being able to get alerts for work orders that are due.

Alternatives Considered: Limble CMMS

Reasons for Switching to MaintainX: It looked like it was easier to use both on the desktop and phone.

MaintainX drastically improve over efficiency

Comments: MaintainX is the reason we have gone from an overall plant efficiency of 60% to over 95%. It allowed us to follow the trends and develop a maintenance plan to drastically reduce down time.

Pros:

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

Cons:

The lack of file structure in the Procedure library.

Alternatives Considered: Fluke Connect

Reasons for Switching to MaintainX: The work flow and the integrated parts, metering, and the repeatable procedures

A Great Option for Engaging Operations

Comments: excellent, great support from implementation and ongoing support.

Pros:

- User friendly, easy to train new staff - Work order detail including photo's - Built in communication tools - Great filtering options when drilling down on specific data

Cons:

- Asset hierarchy is not robust, however 'location' hierarchy is.

Alternatives Considered: Limble CMMS, eMaint CMMS, FastMaint, NEXGEN, UpKeep and eLogger

Reasons for Choosing MaintainX: - User friendliness, - Advanced work order details and content, - Cost - Customer service is a big one.

Switched From: Fiix

Reasons for Switching to MaintainX: Overall higher scores against other providers in key deciding criteria's.

QuidelOrtho MaintainX review

Comments: It has been great. Managing spare parts and locations has been very simple. Tying workorders to assets and showing how often work is done to that asset has been very helpful.

Pros:

User Friendly . Very robust system. Makes spare parts management easy.

Cons:

The Apple barcode scanning when using bulk printed QR codes. The ability to distinguish the units after the URL code is not working with apple. It does work with Android though.

Alternatives Considered: Hexagon

Reasons for Switching to MaintainX: It was more user friendly. The people at MaintainX were very helpful and friendly.

Streamlining Operations with MaintainX: A Game-Changer.

Comments: Experience has been exceptionally positive. The software has sexlessly integrated our daily operations, making it more efficient and facilitating communication across all levels of our company. Its impact on our workflow has been profoundly beneficial, helping us maintain and even exceed our high standards of service and property upkeep.

Pros:

Intuitive interface, real-time updates, mobile accessibility and comprehensive reporting.

Cons:

Learning curve for some features and cost considerations. While our focus is long term, we are still a small company and similar companies might find it less cost-effective.

High School Rennovation/Addition

Pros:

I like that it is user friendly. We have a unique situation where we have turned over parts of a school and are still in site building new areas. MaintainX has allowed us to field maintenance requests from teachers for the entire school and it allows us to determine if it is new construction (contractor issue) or existing areas (school maintenance issue). Before MaintainX we were getting phone calls about the issues and now every teacher has access to MaintainX to submit a work order that we can track and get fixed without a middle man.

Cons:

I wish that I could get a PDF print out of filtered work orders that has the description of the work order. There is a summary printout now but it only shows the title. I wish it were to show the entire work order, or at least the description/comments.

Bath Review

Pros:

-MaintainX is easy to use -Helps keep low to high priority tickets organized -Reporting/metrics is clear and easy to understand -The ability to easily track site down time across the entire system -Procedure creation for reoccuring work orders -Automated reoccuring work orders -Work order creation is clear and simple -Support teams are very helpful

Cons:

Having to create the same procedure across multiple Organizations instead of creating one and applying it to all Organizations.

Great Support when transitioning to digtal

Comments: "It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

Pros:

Great support and they are on the right path to have an front line first app

Cons:

The lack of customizations and the lack of levels of access and cost.

The best management program.

Comments: It is easily accessible, user-friendly, and reduces your workload, and your work is more efficient and organised.

Pros:

MaintainX can be accessible on mobile and desktop at all times. You are not bound to long hours of admin responsibilities. You can share and be updated every day.

Cons:

I am happy with MaintainX overall but for improvement purposes: I would add a section in the report export section - Work Orders to include in this date range and add comments in the data range of the report. Add a section to export only done work orders or due work orders separately. Add a section to download the Report on a mobile device.

MaintainX For a Brewery / Restaurant

Comments: Great experience working with MaintainX from the initial trial of the full software to the purchase. Then the library of videos of how to use the software to the meetings with your MaintainX representative that helps further your use of the software.

Pros:

The system runs on PC and mobile at the same time. The mobile app allows the technician to take photos, text, and describe the work being done. All the information once entered into the mobile app can be seen at any device with the MaintainX software in seconds. MaintainX has multiple ways to create inspections, pms, and work orders for the onsite technician's input.

Cons:

It takes some time to develop your inspections, pms, and work orders.

Essential Maintenance Tool

Comments: My experience with MaintainX has been superb. Whenever I have an issue, I can reach out to my rep, and it is promptly resolved.

Pros:

I like the ease of use MaintainX offers to users, work order organization, and inventory management.

Cons:

I have trouble getting repeat work orders to generate properly.