PayPal Reviews

4.7 (24,016) Write a Review!

About PayPal

From payments to credit to fraud protection, PayPal Commerce Platform helps you meet your customers where they are.

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Pros:

The ability to transfer funds and send payments is important. Good user interface and good easy usage.

Cons:

Asking clients to do this is embarrassing and it seriously impedes cash flow. It makes paypal a bad option for firms who only use it sporadically.

PayPal ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/10

PayPal has an overall rating of 4.7 out 5 stars based on 24,016 user reviews on Capterra.

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Filter reviews (24,016)

james
james
Author in Germany
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

optimal app.

5.0 last month New

Comments: very useful and dynamic.

Pros:

Security: PayPal is one of the most secure online payment systems available. They use the latest encryption technology to protect users' personal and financial information, and they offer fraud protection and purchase protection to help safeguard against unauthorized transactions.

Cons:

Customer service: PayPal's customer service can be hit or miss. Some users report long wait times and unhelpful representatives, while others have had positive experiences.

Setareh
Electrical Engineer in US
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal is a secure and convenient way to handle online transactions

5.0 last month New

Comments: Overall, I am satisfied with PayPal and I will keep using it for online payments, sending, and receiving money. PayPal is one of the most trusted payment platforms for individuals and businesses worldwide, with a robust set of features.

Pros:

I use PayPal a lot. I use it to send money to a friend or family. I also use it to send money to a bank, or do online shopping. One of the benefits of using PayPal is that it can be linked to multiple sources of funds, such as a bank account or credit card. This makes it easy to manage finances and keep track of transactions in one place.Paypal is very safe and secure; it offers buyer and seller protection, which can give peace of mind when making purchases. The platform also provides a dispute resolution process in case of any issues. The last thing to mention is that PayPal payments are usually processed quickly, and the account balance is updated almost instantly. I recommend using PayPal to everyone who needs to handle online transactions and ecommerce securely. It is also free and user-friendly.

Cons:

PayPal is very powerful and useful application; I do not have many dislikes. The only cons I can mention is that PayPal charges fees for various transactions, including receiving money, transferring between accounts, and withdrawing funds. It would be great if these charges could have been removed.

Verified Reviewer
Verified LinkedIn User
Publishing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Had to file a BBB Complaint Against PayPal

1.0 last month New

Comments: I have filed a BBB Complaint against PayPal because of the treatment Ihave received since using their Buyer Protection Policy. In short I made a purchase ofa musical instrument, that was not anywhere near what was described. I made 5 payments (2 for the item and 3 for shipping and handling), which resulted in 5 claims when the item arrived with over 30 holes drilled into it and covered over with putty,tar dripped on the item, and cracks in the item. I supplied over 30 pictures of the damage. This led to 4 of the cases being closed by PayPal in my favor and a refund ofall the money except for 500.00 dollars, which the last claim was for, and was pendingat the time the PayPal Customer Service associate, who closed the 4 cases in my favor.The last case has created an unbelieviable response by PayPal's claim department.First they made my wife and I take the instrument to Guitar Center and get it deemed damaged and worthless, which we did. Next they said we would need to file a FBI claim. Then they said we would need to ship the item back to the seller, who ripped us off and did not request the item... and that would be at our expense, which would be over 1,000.00. (So spend 1,000.00 to get the remaining 500.00)I called on 03-31-2023 and spoke to a Supervisor at PayPal who informed me (promised me) that I would get my money back and the (Paypal case) would be closed in my favor, as she deemed it should be. This did not happen. Paypal refused to honot their own Program.

Pros:

I was a customer for 23 years and thought they were an honest company.

Cons:

They do not honor thier own Protection Program when a 23 year users puts in a claim. They used several tactics to get out of honoring the Buyer Protection Policy.

Verified Reviewer
Verified LinkedIn User
Real Estate, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

"Simplifying Online Payments: A Review of PayPal's Payment Processing Software"

5.0 last month New

Comments: PayPal is generally regarded as a reliable and convenient payment processing software for individuals and businesses. PayPal's ease of use, security features, and support for multiple payment types and currencies have made it a popular choice for online transactions, particularly for e-commerce businesses. However, some users have reported issues with fees, disputes, and account freezes or holds, as well as limitations on customization options and customer service. Overall, users' experiences with PayPal may vary depending on their specific needs and use cases.

Pros:

Ease of use: PayPal is known for its user-friendly interface and easy setup process, making it a convenient option for businesses and individuals.Security: PayPal uses industry-standard encryption and anti-fraud measures to protect user information and transactions, which can give users peace of mind when conducting online transactions.Multiple payment options: PayPal allows users to accept a variety of payment types, including credit and debit cards, bank transfers, and PayPal balances.Integration with other software: PayPal integrates with a wide range of e-commerce platforms, making it easy to add payment processing functionality to existing websites or online stores.Global availability: PayPal is available in over 200 countries and supports transactions in over 100 currencies, making it a versatile option for businesses and individuals operating across borders.

Cons:

Fees: PayPal charges fees for certain transactions, including cross-border payments and withdrawals to bank accounts, which can be a concern for businesses looking to keep costs low.Disputes and chargebacks: PayPal's dispute resolution process can be time-consuming and may result in chargebacks that can negatively impact businesses.Account freezes and holds: PayPal has been known to freeze or hold accounts in certain situations, such as suspected fraud or unusual account activity, which can be disruptive to businesses and individuals.Limited control over payment process: Some users may find that PayPal's payment processing software does not provide enough customization options or control over the payment process.Customer service: Some users have reported issues with PayPal's customer service, including long wait times and difficulty getting issues resolved.

Mark
CEO in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

when it comes to pay and get paid online ,PayPal is the faster, safer way

4.0 last month New

Comments: Overall I enjoyed using Paypal and so far I had no problems at all ,I recommend this to my friends because it is the most reliable option when it comes to online money transfers.

Pros:

The ease of use and access.adding crypto currency options.the controlling of the transaction with the ability to view the history with up-to-date information.

Cons:

Paypal app on IOS has some serious problems.People can also be blocked by PayPal without warning, and they can freeze and hold money from that account, which is inconvenient for the user.

Michele
Managing Director in US
Legal Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Tried and True Business Partner

5.0 last month New

Comments: I have used Paypal for many years. First as a consumer, then as a small business. It has been invaluable to my small e-commerce business. They are always adding new features to help the small business owner that I now find extremely helpful.

Pros:

I appreciate the fact that PayPal is globally accepted as I do business with contractors in different countries. I 100% appreciate the payment protection option and the convenience of having Paypal accepted and trusted by so many. It has very user-friendly and seems to be able to be integrated with many other platforms

Cons:

Some of the cons are the fees. Also, the length of time one has to wait for a dispute to be settled with a non-paying vendor or retail service.

Joanne
writer, website owner in UK
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Secure trustworthy

5.0 last month New

Comments: Been using Paypal for over ten years for buying online goods, setting up direct debits, and selling things online.

Pros:

Can create and embed payments buttons on website. It's a trustworthy brand. I have money (dollars) coming into the account and can pay in dollars or pounds. I'm in UK so nice to be able to have choice of currencies - it's like my second bank. Can set up direct debits.

Cons:

I want to use their shopping cart but I have another shopping cart (eJunkie) linked to Paypal and Paypal won't let me have another. Sometimes their Paypal buttons are too small. Exchange rate sometimes not great - changing dollars to pounds.

Joshue
Joshue
Marketero in Ecuador
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Discover the advantages and disadvantages of using PayPal for your online transactions

5.0 last month New

Comments: My experience with the PayPal app has been very positive. I love how easy it is to use and how widely accepted it is online. It also gives me great peace of mind knowing that advanced security measures are in place to protect my transactions and financial information. I especially like the ability to send and receive international payments, which has allowed me to do business with people all over the world. Also, the option to schedule recurring payments has made it easier for me to pay my monthly bills. Overall, I think PayPal is a great online payment platform that I would recommend to anyone looking for a safe and convenient way to transact online.

Pros:

PayPal is a very popular online payment platform that offers a number of advantages for users. One of the main advantages is that it is easy to use, which makes it an excellent option for those of us who are not familiar with online payment processes. In addition, PayPal is widely accepted online, which means that users can use it to make transactions on a large number of websites. Other advantages that it includes are buyer protection, advanced security and the possibility of sending and receiving international payments.

Cons:

Despite the many benefits it offers, PayPal also has some drawbacks that users need to be aware of. One of the main disadvantages is that the fees for international transactions can be quite high, which can result in significant costs for those of us who conduct international transactions frequently. Another disadvantage is that PayPal accounts can be frozen for no apparent reason, which can be very frustrating for us users. Additionally, PayPal has limitations on the amount of money that can be sent or received and requires a linked bank account or credit card, which can be a hurdle for some users.

David
David
customer support in UK
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Paypal, A must have application for safe online payments.

5.0 last month New

Comments: PayPal is a helpful tool for buying things online, offering quick and easy payments, buyer protection, and rewards. However, there are some fees and limited seller protection to keep in mind, and PayPal may freeze your account if they suspect suspicious activity.

Pros:

Security: PayPal offers secure online transactions, which means that your financial information is kept safe from potential hackers.Convenience: With PayPal, you can make payments or receive payments from anywhere in the world, as long as you have an internet connection.Buyer and seller protection: PayPal offers protection for both buyers and sellers, so you can be confident that your transactions are safe and secure.

Cons:

PayPal may limit your account access or freeze your funds if they suspect fraudulent activity or violations of their terms of service. This can be frustrating and may result in delays or disruptions to your transactions.Disputes: The dispute resolution process can be time-consuming and may not always result in a satisfactory outcome for both parties.Payment holds: PayPal may place a hold on your funds for various reasons, such as a high-risk transaction or a dispute. This can be an inconvenience if you need access to your funds immediately.

Deyan
Deyan
DIRECTOR in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal: The Convenient Payment Solution

5.0 last month New

Pros:

Convenience: One of the best things about PayPal is how easy it is to use. You can pay for things online without having to enter your credit card information every time, and you can even send and receive money from friends and family.Secure: PayPal is known for being a secure payment option. Your financial information is never shared with the seller or recipient, and you can dispute any charges that seem fraudulent.

Cons:

Customer service: Some people have reported issues with PayPal's customer service, although I've never had any problems myself.Verification process: In order to use PayPal, you need to verify your account by linking it to a bank account or credit card, which can be a hassle for some people

Sam
Owner Mechanic in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal is the very best way for my customers and I to take care of business transactions.

5.0 3 years ago

Comments: I love PayPal, I love the ease of service, how widely applicable PayPal services are in not just or country but in the entire world. PayPal is accepted most everywhere and more people feel comfortable when issuing me for my services through PayPal. Therefore [SENSITIVE CONTENT HIDDEN] has brought my business actual revenue I wouldn't have had simply for customers being at ease with PayPal.

Pros:

PayPal is hands down the best provider of Point of sale services and that includes any of the free associated with using PayPal services. (Just make sure you get the business prepaid debit card)!

Cons:

The fact that they have so many restrictions and safegaurds. It is a good thing to have safegaurds in place to protect not only customers and your clients, but also in orienting the laws of our land, but really PayPal? You do to much and that's got to cost you gotta money.

Verified Reviewer
Verified LinkedIn User
Music, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal is an Essential Payment Provider with Amazing Features for Every Business

5.0 2 years ago

Comments: Overall, my experience with PayPal has been very positive. From the ease of use, convenience and safety of transferring money, PayPal remains one of my top choices for business transactions, especially when dealing with customers and merchants overseas.

Pros:

PayPal takes the globe and makes it feel small. Through the payment services PayPal offers, anyone can do business from anywhere, and know that their money, as well as the money of their customers, is safe and secure. PayPal makes it easy to send and receive money. I love PayPal's ability to convert currency easily, as well as the "instant transfer" feature where you can receive money instantly into your bank account from PayPal. I also love that when you receive money, you can use it as "PayPal cash" to pay for other transactions, or deposit it into a linked checking account. While there are several other payment providers available, the features and ease of use that PayPal offers makes it a top performer, and must-have for any business.

Cons:

PayPal is truly amazing, and overall has great features. The one downside is the excessive fees. From the instant transfer fees, to the payment fees, etc, PayPal certainly takes its share of revenue. If the fees were lowered, or even eliminated in some cases, PayPal would be the top choice for just about every business.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best way get payments

5.0 last year

Comments: Trust is the best feature PayPal offers to my customers. because they don't have to send their credit cards to my client's website so it's way easier for me to collect payments. I think we needed that on ecommerce websites.

Pros:

What I like about PayPal the most is the fact that people don't have to put their credit cards in my client's website like Stripe. Customers are more comfortable to login to their PayPal account and pay by credit card through PayPal. I think this is the most important benefit of PayPal. It's user friendly and very easy to understand the platform. Some customers email my clients and ask their PayPal email to send payment manually, which is also a great option. By the way, refunds through PayPal are instant so you don't have to wait days to get your money back to your credit card. That's why I love PayPal a lot.

Cons:

The pre-authorized or autopayment is the worst! every time I buy things by PayPal, I'm afraid an automatic charge for the next month. I have google to find out how to disable that automatic charge. I believe the Canada app is different than US app because, again, my friend always call me to ask how to disable some auto charges from his PayPal app and it's different than mine.

Monique
Web Designer in US
Online Media, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A great tool for any size business, but also for the average Joe to send money to a friend for tix.

5.0 4 years ago

Comments: My overall experience with PayPal as a buyer is very positive. I am happy that it is easy to use and I am protected. As a seller/business, my experience is mostly positive. I enjoy the features, the ease, and the trustworthiness as an option to my customers. However, it is difficult (near impossible) to use when you have someone using the PayPal software to get refunds.

Pros:

There are so many pros. I use this software as a business, to help set-up other businesses to accept online payments, but I also use it as a person. Let me explain, I use it to send money to friends to pay for my half of our concert tickets. I use it to pay my mom back for the loan she gave me. My mom uses it to send me money if there are emergencies. One of the biggest pros is that it is easy. PayPal is by far the easiest to use, after it is set-up. You can have all your bank accounts, cards, etc. all in one place. I do not have to have my wallet handy. Checkout is a breeze. It is the same experience across any store, and any place that uses PayPal. As a business, it is trusted, and that is a huge plus. They are hugely protective of buyers, which makes you feel safe using it. Continually, there are tools like invoicing, website button codes, abilities to send reminders, or monthly auto-payment requests. The possibilities as a business and a regular 'person' are endless. I use this software daily. I even sometimes use it as a sort of 'bank account' and use the attached debit card.

Cons:

The same thing that is a pro, is actually a con, though from the seller's perspective. Frankly, because the buyer protections are so strict, it can mean that money is taken from your account as a seller, without your consent. It is very difficult to regain that money. A seller must take photos, videos, and keep stellar documentation to protect themselves. The actual process itself is a bit cumbersome and not the easiest to find. A second "con" is the fees. Obviously it costs money to process credit cards, but the fees do get to be a bit excessive. However, they are competitive in terms of how much they charge.

Archna
Archna
Special Correspondent in India
Verified LinkedIn User
Media Production, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal is my only choice for international payments.

5.0 2 years ago

Pros:

I like the popularity of PayPal and that it has a huge user base, so if the support team isn't helping on time we can still get help from the PayPal user community. PayPal is the most secured global payments gateway and nothing unauthentic can happen with our funds. With years of experience with PayPal, I can say that the website of PayPal is very responsive and very well made that can never crash or cause issues because of its very good optimization. The PayPal app for mobile devices is also very secure, has all the required features, runs very fast and has a great user friendly interface. When I work as a freelancer for overseas clients, PayPal is my only choice to receive payments and because PayPal supports a lot of currencies, I can receive money in any currency and get it converted to my local currency. PayPal can also be integrated with our organization's websites very easily with its API integration technology. Our organization also uses PayPal to pay for international shipments of goods and inventories for our organization. I use PayPal to make payments for various international services, I can hide my payment info and card details from non-trusted merchants by paying through PayPal. Another best thing is that I get Buyer Protection, means PayPal will help me if my transaction goes wrong or if the service or item I received is damaged or not satisfactory to me. There's a feature by which I can request money from anyone using their email ID linked with PayPal.

Cons:

PayPal is best fitted for sending and receiving funds internationally, but is not as good for Domestic Payments because it is very less popular among local vendors and merchants in India. The currency conversion rate of PayPal is also very high and we have to face a huge loss when receiving money internationally. There's also a big problem with PayPal that is, it suspends our accounts temporarily if we use a new device to login or a new IP address and getting our account back to working takes really a lot of time. Their Support service is also very poor, most of the times they just copy paste solutions from their own FAQs and most of the solutions aren't even relevant to our queries. I wonder if they even read our queries properly.

Anvita
Anvita
Tutor in US
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

I Use PayPal Often

5.0 3 years ago

Comments: My overall experience with PayPal has been positive. It was only recently I had issues with the transactions not going through and my money being withdrawn then returned for each failed attempt but I never had issues before. I love how convenient and fast it is, and that I don't have to go get my wallet or type in card details. I also have used it when people had to pay me and I love that it comes to my account automatically and I can easily transfer it to my bank. Highly recommend taking a few moments to make a PayPal account for all these free conveniences!

Pros:

I love how convenient PayPal is to use when I leave my wallet in the car or somewhere far from me and I am too lazy to go get it (lol) because most online stores I shop from have PayPal as an option for payment method. It is worth taking a few minutes to create an account for the amount of convenience during checking out. You don't need to type in your card every time either! I also like that I can log in to my own PayPal account and view my transaction history to make sure everything looks normal and that there's customer service available when it does not. I love the convenience and that most stores utilize this fast checkout method! I also like that I have the option to transfer money to my back for a very very small fee immediately, or that I can wait a couple of days and it hits my bank account in a reasonable amount of time.

Cons:

What I like least about this software is that there has been a few times where I check out, and the page comes to an error so I try again. Once I had to try again 3 times and the payment never processed. Next day I checked my bank account and I had those 3 attempts are card payment holds pending! It wouldn't be a big deal except the total in my account deducted for each attempt! Fortunately the charges fall off and the money comes back automatically when the purchase is not verified complete, but it can take anywhere from 1 day to several days to get the money back and it's not fun when you're running low on cash!

Candace
Candace
Freelance Writer/Editor in US
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

12 years and still loving it!

5.0 3 years ago

Comments: I cannot say enough good about them. They have always been accurate, they have always backed me as a customer, they have always solved my issues while on the phone with me.. it has never taken more than one call to get answers. I have used them for 12 years and continue to love the ease of the sotware.

Pros:

I have been using PayPal as my primary method of receiving payments from clients for 12 years. The ease of use is incredible. My favorite thing about it is that it doesn't take long for the money to drop into my PayPal account once it has been sent. It is truly received within minutes! The other thing I love about it is when there is a problem, such as something I canceled still withdrawing money from the account, PayPal gives me the money back immediately and tells the person who did it to prove they were allowed to. Traditional banks go through an entire chargeback claim and it can take weeks. With PayPal it is while you are on the phone. They call it a provisional credit, while they investigate. They stand behind their customers! I have also used their credit card collection machine. It is a small device that attaches to my phone when I want to take payments, such as for goods at a craft fair). People can use their payment account or use their PayPal debit card to pay. The transaction goes through smoothly and I am not beholden to credit card processing companies for crazy fees. Paypal is much much less expensive.

Cons:

On very rare occasions it will go down. I think maybe 5 times in 12 years it has happened to me. When it happens money cannot drop in or be sent out, so you are stuck waiting till they fix the problem before you can conduct business. However, I have never known it to take more than a few minutes to get it done. It doesn't happen much now, but a few years ago it was something I did not like. Also, the software is fee based, so there are charges for money coming in and money going out. That is no fun.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best extra layer of security you can get

5.0 3 years ago

Comments: I don’t even know where to begin when describing all of the positive aspects of this software and how much it has changed my view on e-commerce. Prior to establishing our business account through PayPal, my company was in a place where we didn’t feel enough protection against everything that can go wrong with using and accepting payments online. Opening up a free business account here was the best business decision I have made in my time here because it allowed us a chance to sell our extra inventory that doesn’t get sold in office through different online platforms, something that has proved its worth in recent events in the country. Now we are able to sell products and perform services for patients when we open our offices back up.

Pros:

The most useful feature of the software I have realized is the ability to create invoices and shipping labels directly from the platform with the customer’s information already input into each order form. Next, if there is any chance that a problem arises between you and your customer, it is handled by their professional staff through their Resolution Center and users are given an added layer of protection as both a seller and a buyer. Last, but certainly not least, each business account created through PayPal has the option to create their own direct link with your chosen title, which will take their customers to a page where they are able to pay you directly, a feature that has proven to be helpful for in-person transactions that need to post immediately.

Cons:

The transfer time that it takes for the money to exit your PayPal account and enter into your bank account is a bit excessive and I wish it were a bit shorter for the business accounts.

Castro
IT Consultant in Kenya
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best for Online Money Transfer

5.0 2 years ago

Comments: My overall experience using PayPal has been awesome. I have managed to do online transactions with people located from different parts of the world. With PayPal, I can now do business with clients from any part of the world as I am assured of instant payments from PayPal.

Pros:

I like how secure PayPal is. This means that your money is only accessible to you and you alone. If anyone tries to log in to your PayPal account, PayPal with alert you immediately and they will even require the person logging into your account to verify themselves. I also like the fact that transactions on PayPal are instant. Once the sender clicks on send, the recipient receives that money immediately without any delays. For users residing in Kenya, PayPal has partnered with Safaricom's M-pesa. This makes it easy for them to withdraw money from PayPal to M-pesa, which is also instant. I also like the fact that I can link my local bank with PayPal and be able to withdraw my money from PayPal to bank.

Cons:

What I like least about PayPal is the way they temporarily hold your money for no reason even if it is from a genuine source. This is not good at all. Some times someone might receive money send during an emergency and then PayPal just decides to hold it for 24 hours. I also do not like how PayPal suspends users accounts. If they are to do so, then it would have been good they get enough evidence before closing the accounts. Sometimes these accounts might be closed with money on them. It gets difficult convincing them to give you the money that was saved there before the account was suspended.

Faith
Self employed in US
Arts & Crafts, Self Employed
Used the Software for: 1+ year
Reviewer Source

PayPal is a well rounded service

4.0 3 years ago

Comments: My overall experience with PayPal as a buyer is pretty positive. And of course as a seller it’s going to be more difficult as you have too build a basis for yourself so you can come across as trust worthy. It seems the app really has a no scammer policy for the most part, and I believe most disputes are opened and handles fairly if not a bit extended and over due. I think that the buyer protection is a very amazing option that not many other concealed cash apps have, and I think the app has very good security for the most part. Overall my experience as a buyer and seller are both positive.

Pros:

Very functional for small business owners, or if you run a shop on Instagram or etsy, even through your own website. You can pay for things instantly, using your thumb print through your phone as affirmation of payment. Instant transfers/wires too your bank account with a very affordable fee. The app is free to download and use, and you the exchange rates between different currency is also very good and the fee is feeble and affordable. The outlines of the app are very too the point and it’s very easy to use after confirming who you are and connecting your bank account, and if you don’t want too connect your bank account you can use your PayPal balance with a PayPal card which is very convenient. It’s very easy to send money all over the place, you can also send money through friends and family which won’t charge you a fee no matter where you send it or you can pay a small fee and have a 180 buyer protection over whatever product you bought, no matter who or where you bought it from. Including open disputes that last for 21 days Until resolved or refunded. Overall a very well rounded app and outlined nicely with a lot more pros than cons.

Cons:

I think that customer service is very poor, even before the covid 19 out break, it takes a little while for them to process disputes. You also have to be careful of people who will scam you, you can not be refunded if you don’t go through goods and services. At least not all the time too my knowledge depending on the case. It’s hard to get in touch with an actual customer service rep, they have an automated system to help answer frequently asked questions or problems you may be having. Which doesn’t answer a few of the more difficult dispute problems that have occurred personally through the past. Also pending transactions are a thing and sometimes your money that has been wired too your pay pal balance may be unavailable too you for 21 days and it’s very hard to open a dispute about that so you can access the money in your account. Pending transactions usually happen when you are a new seller or if you are selling through a website or social media account connected too your pay pal for the first time. It doesn’t help when you have to pay the app your using it throughs, seller fees. And has sometimes made my bank account negative when I needed it. Boosting customer service and paying attention to the minor pending errors and sometimes the app will shut me out in a certain amount of time or not register my thumb print. Minor errors.

Nathan
Nathan
Digital Marketing Manager in Zambia
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

A Good but not so good feature

4.0 5 years ago

Pros:

Paypal is one of the most well known payment processor services out there. Having used it for over 7 years now, there are some good things and some not so good things. 1) The ability to accept payments from almost anyone with a card. Paypal has been doing peer to peer payments for a long time now as well as business payments. Its very easy to set up an account and start receiving payments from anyone with a card. 2) Privacy when making payments -The ability to make payments knowing that your card information will not be shared with another party when making payments is just great. It adds a layer of privacy that is second to none. 3) Receiving payments - Paypal has always served as a second account of sorts for paying and receiving payments. Being able to send a request for payment and having that payment come in without lifting a finger or setting up complex accounts is always a huge plus, especially when you can withdraw that money to a bank account and actually use it! 4) Payment disputes - Paypal's payment dispute center is a service I have used many times over, the ability to resolve conflicts over service or payments within a controlled area is very helpful for someone who runs a business through Paypal or makes frequent payments. It is probably one of their best services

Cons:

But not all is rosy, Paypal has over the years buffled me with some extreme challenges. 1) Unnecessary Account blocking - If Paypal suspects any suspicious activity on your account, they can block it without warning you. This happened to me once when I logged in from another IP address (was traveling at the time) and I had to wait 6 months to get any payments. 2) Support is not always helpful - While Paypal has many avenues to handle payment issues and disputes, their support center is not helpful when it comes to general account information and issues. Sometimes you have to read online to find a solution because their support can take anywhere from 7 days to never responding. 3) Using Paypal is risky. As a payment processor it is ok, but keeping money in Paypal for any reason can be risky as mentioned before issues like accounts being blocked, chargebacks and refunds can put your account at risk. For example, if you have 2 or more payment disputes, your account gets "reviewed", part of me feels like Paypal functions like a bank versus just being a payment processing service. While I do think it is great service for making payments, the jury is still out on the receiving payments bit. My personal experience with Paypal has been "meh", I feel it is a necessary evil to get payments made and received but since there are very few other services that can match the features that Paypal has, it remains the one I use the most.

‪Mohammed
esshaimi in Morocco
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

paypal review - esshaimi

4.0 3 years ago

Pros:

Paypal is distinguished in terms of sending and receiving money, as it contributes to facilitating many things first regarding the process of sending money quickly, safely and reliably because before it was difficult to send money from one place to another while you are in your place very quickly, but the Paypal site came and facilitated this task and from Among the advantages of Paypal also is the ease of browsing and using the site so that you can move between all its different sections easily and smoothly without any cramps, and also the Paypal site guarantees you a refund of your money in the event someone swindles you or steals your money and also what I like about the Paypal site is the multiplicity The languages ​​used in it, which contribute to facilitating the process of understanding and dealing with it without problems, in addition to that, the Paypal site is used in most websites, in addition to that, you can buy with your bank card using Paypal in order to ensure that you are not defrauded or your money stolen unlike the purchase By using the bank card directly, because in this case you will not be able to recover your money in the event that you are swindled or your money stolen

Cons:

Among the negative aspects of the Paypal site is its relatively high commission for sending money, in addition to that, in many cases, various problems occur during the process of sending money from a Paypal account to another account or through withdrawal to a bank card without mentioning the reason for this. The problem is making it difficult to send money, and when you want to communicate with them in order to solve this problem, there are difficulties in terms of quick communication and quick response, and also among the negative things is that the funds are frozen for a certain period that varies for several reasons, whether it is from one Paypal account to another or in terms of a source of reception Money wasting a lot of time. In addition to that, the account is sometimes frozen for a period of 180 days, or sometimes they require you to send some commercial documents or the national identity card in order to release the presence on your account

Caroline
Caroline
SAP B1 Consultant in Kenya
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Online Money Transactions Tool

5.0 5 years ago

Comments: Paypal is a great tool for online money transactions. There are other online money transaction options but Paypal is the most reliable.

Pros:

I like Paypal because it is widely used and accepted as a means of payment by most online businesses. I make most of my online purchases using paypal. It's convenient. The transaction fees are also quite reasonable. Paypal is also quite easy to set up an use. The only thing you need to have an account up and running is an email address. The process of sending out money is also very easy since the only information you need from the other party is their email account and in seconds you can have money from your account transferred to theirs. Since Paypal rocords all your transactions, it is easy to monitor your financial transactions and make decisions. Another good thing with Paypal is you can have more than one Paypal account for different uses in your business or personal life. Paypal is also pretty secure. I have never has an a security challenge with Paypal. However, you should always stay safe and never share your password with anyone.

Cons:

A challenge with Paypal is that if you are not careful with your passwords, your account could be hacked and you could lose your money. Another disadvantage of Paypal is that their system has a challenge with accepting digital visa cards. Another disadvantage of Paypal is that the company could limit or ban your account and prevent you from doing certain transactions or accessing your money as a whole. I have had my account disabled and couldn't access my money for about 6 months.

samuel
samuel
Chief Executive Officer in Nigeria
Verified LinkedIn User
Graphic Design Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Convenient & Widely Acceptable Online Payments System but...

5.0 4 years ago

Comments: No doubt, PayPal is a very convenient payments system available on the internet. With easy integration with valid credit card, users can easily make payment for any service that accept PayPal payment, send money to friends and family, and transact with online vendors all over the world. As a user since 2014, i will gladly recommend PayPal for anyone, especially for Freelancers that sell their products and offer services online which will help them receive their payment at ease, but the payment receiving feature needs to be available for their country.

Pros:

One of the biggest advantages of PayPal is the easy online payments system which is widely accepted by online vendors, big e-commerce stores and other businesses. PayPal allow users to send out money and also receive payment, which made it easy for two individuals to carry out business transactions or send money as a gift to friends or families. One of the best features of PayPal is the easy integration with user’s Local Bank Account; users can link their Credit Cards to their PayPal account, make transactions with PayPal and get debited on the Bank Account. Another advantage of PayPal is the security, they takes security tightly, secure logins like 2FA to prevent user’s from hackers, also each transactions are monitored and any foul suspect will result to cancellation and account will be limited for verification. PayPal has also helped me from scammers and getting out of bad deals, they have a good refund policy that help buyers get their money back easily if the deal goes wrong. Other advantages are keeping of all general transactions histories which can be easily printed and a straightforward user interface which makes it easy to use and understand. PayPal have a mobile app that makes PayPal easier to use, the app is available on both Android phones and iPhones; all online functions are available on-the-go.

Cons:

Even with the good reputation online, PayPal can be very frustrating with different disadvantages. A major problem with PayPal is the customer support, contacting those guys can be very frustrating, using the email takes forever before they reply, calling their mobile phone takes time before you’re connected to available support which is very expensive since it’s international call. PayPal really needs to improve their customer support and at least be less aggressive with rules, which is another problem with PayPal; example of the limitation of accounts on slightest things, even though security is important to make users safe on the internet, PayPal however takes security a little too much, a simple change in account’s activities can result to limitation of user’s account which can only be resolve with ID verification and reviews. Another con to PayPal is the limitation of some countries from having full access to their services, my country in particular can only send out funds and pay for services but we can’t receive funds, which aren’t good for business, I have to find alternative to receive payments online. The last one I can think of is the transactions fees, unlike other competitors; PayPal doesn’t have stable fees, sometimes PayPal can charge up to 50% of total transaction amount, which isn’t encouraging.

Suman
Suman
Freelancer in India
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

A Popular Online Payment Solution

5.0 3 months ago

Comments: PayPal is a popular and widely accepted payment solution with many advantages, including its ease of use, security, and international support. However, users should be aware of the fees, limited customer service, and other potential issues when using the platform.

Pros:

Wide Acceptance: PayPal is widely accepted by millions of merchants and online platforms, making it easy to use for online shopping, money transfer, and bill payment.Security: PayPal offers a high level of security and protection for both buyers and sellers, using encryption and fraud protection tools to safeguard transactions and financial data.Ease of Use: PayPal is easy to set up and use, with a user-friendly interface that makes it easy to send and receive money, track transactions, and manage your account.Mobile App: PayPal has a robust mobile app that allows you to manage your account, make payments, and send money from your mobile device.International Support: PayPal supports transactions in over 200 countries and 25 currencies, making it a great option for international payments.

Cons:

Fees: PayPal charges fees for some transactions, such as receiving money from a sale or sending money internationally, which can be costly for some users.Limited Customer Service: PayPal's customer service can be slow to respond, and the company's automated systems can be frustrating to navigate.Account Freezes: Some users have reported having their accounts frozen or restricted by PayPal without warning, which can be frustrating and disruptive to business operations.Exchange Rates: PayPal's exchange rates for international transactions may not be as favorable as those offered by other payment providers or banks.Payment Holds: PayPal may place holds on funds for new accounts or accounts with a high volume of transactions, which can be inconvenient for some users.