Jane Reviews

Jane got me through April 2020

Comments: My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros:

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.

Cons:

There has not been a downside. It is very easy to learn and it has all the features that I need.

JaneApp is super user friendly!

Comments: We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional.

Pros:

The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!

Cons:

None I can think of. Apparently this needs to be at least 40 characters long....

Jane Helped Defraud my Private Practice

Comments: I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00

Pros:

When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.

Cons:

After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.

A must for private practice owners

Comments: It has been amazing! I am so happy that I chose Jane..

Pros:

The major plus of using Jane is the customer support. They are extremely helpful and reply to you so quickly when you need support. Although it took a bit of time for me to get used to the software, the tutorials along the way have helped immensely. You can basically google any question and Jane has a response to help you!

Cons:

Being able to send questionnaire and surveys to clients as I need as opposed to every session.

Incredible Program That Continues to Grow!

Comments: Overall Jane has been phenomenal! Not only are we happy with the flexibility and ease of use of the system, but the fact there's a community of users constantly offering help and feedback, and that Jane is incredibly responsive.

Pros:

The fact that Jane had an integrated payment system that was incredibly easy to set up and use was a huge factor in our choice. Additionally, they offer online scheduling as well as the ability to send forms that we can create. Plus the charting is as simple or complex as you want it to be with a huge array of options.

Cons:

Jane is still growing. One of the areas I'm hoping to see improvement in is its internal database of names. Currently, there is no way to segregate Clients (or Patients) from practitioners or even family members in a way that is useful. I'm hoping they'll integrate and/or add a way to prefill facilities & practitioners that are already in the system, so they don't have to be added over and over again.

Best Customer Support EVER

Pros:

The Jane support system is top tier. I often use their help guide, but for bigger problems I call them and they are always the absolute kindest, and most helpful. Truly the best customer service I have ever experienced, they helped me through a billing issue that took a lot of effort and were super kind, funny, and personable yet professional the whole time - and got it fixed!

Cons:

Nothing! Cant recommend it enough, especially to physiotherapy clinics

Jane app is a great software

Comments: Jane has been great for us as we got started.

Pros:

Jane app is easy to get started right away and it works for you. Customer service is friendly and helpful. We have had a good experience.

Cons:

We lack some of the specific reports we need and it does not do all we need on production compensation for our employees.

1st time toi call customer service

Comments: Called Jane Customer Service today. Talked with [sensitive content hidden] and she was most helpful with my issue. She said she would put it on her "to do" list for today. I thought, Okay I HOPE to see something before end of day. To my surpise she emailed within an hour to say..The issue you requested is initiated and things are underwayGreat job [sensitive content hidden]!!!! I wish every company I had to deal with had people as friendly, knowledgeable and personable as you.Jane is fortunate to have front line people like you on staff.

Pros:

Convenience, organized, easy to operate.

Cons:

Nothing bad to say. Any issues I had were thoughtfully and respectfully addressed

New Clinic Manager's Insights

Comments: So far it has been wonderful. And, I cannot rave enough about the incredible customer service that [sensitive content hidden] has provided, and continues to provide. She is making Jane Uni and my understanding of Jane much easier.

Pros:

It is intuitive and has provided features based on the needs of a clinic.

Cons:

I am less than a month in my role so am still learning and not able to objectively respond.

My experience with Jane

Pros:

The platform is very clear and easy ro use. I like that you create an account and that you can go back to manage you appointments.

Cons:

I didn't experience any bug or anything negative while using the app. I like it.

Great Software for Chiropractors

Comments: My overall experience with Jane has been very positive. I only recently discovered exactly how helpful the support team is. They actually asked me to explain what I was trying to do, and found a way to dramatically simplify an entire process that was currently turning into a big mess. They created a personalized demonstration video on how to get everything set up, along with written steps and links to step-by-step guides. I don't know that I've ever interacted with a support team that seemed genuinely interested in helping solve something like that.

Pros:

The set up and continuous customizing of the software is made really easy with the amount of demonstration videos and step-by-step instructions on how to set things up. Almost anything that I want to change in my software, probably has a video to explain how to do it. I love that I can condense all of my scheduling, chart notes, billing, patient management all into one software so I am not having to pull information to/from other sources.

Cons:

I think there should be more options to allow converting intake forms, chart notes, etc into PDF files to print them out more efficiently. Some times I need hard copies of intake forms, and they only way that I have found to do that, is to physically create templates in Jane, and re-create them in either a word doc or PDF to be able to print them out so they match each other. I only use the baseline subscription though, so that may be an option on a different level.

Jane App for solo practice

Comments: Decreased workload with appointment reminders and payment collection options
Great reports for my accountant and for taxes
Keeps all chart notes and documents in one place
Integrated Telehealth included
They seem to be constantly improving my experience with upgrades
Excellent help section, but also quickly respond to emails and phone calls

Pros:

CUSTOMER SERVICE is excellent: highly responsive, respectful and effective Company is responsive to feedback and is continuously updating Seriously decreases my workload and increases my efficiency

Cons:

Steep learning curve when getting started (but so many features)

Jane is a Game Changer!

Comments: I love just about everything from creating templates to charting to the fullscript integration and just letting Jane work for me with online booking with booking notifications, creating disciplines, treatments... the flexibility and functionality and most of the time ease of use.

Pros:

Ease of Use. Customer Support. Design. Functionality. Features. It feels like Jane really listens to the users needs and implements new features all of the time to reflect this.

Cons:

So far I really only have Pros. If I had to choose a Con I would say sometimes I just cannot figure out how to intuitively do certain things with the EHR so I often hit up customer support to help me resolve my inquiries.

Essential for our day to day business activities

Comments: It's as if we gave them our business plan and said: "Here build a web app that we can build our business on." Truly built from the ground up for a busy clinic such as ours.

Pros:

Reporting and client management is its strength. The support is impeccable and prompt. The uptime has been 99.99%

Cons:

The UI is not as intuitive as I would wish it to be.

Best thing ever! Completely changed my life!

Comments: Absolutely thrilled with it, as are our clients. It was easy to get up and running and was fully customizable. Support is readily available and consistently reliable, friendly and professional.

Pros:

I love how intuitive it is for running my acupuncture practice. Easy to use, it is hard to think of things it doesn’t do. It has made my day to day so much simpler. It also has a built in “forensics” ability to track everything that was done, by whom, and when. This makes any errors easy to track and correct. Customer service is impeccable. They are constantly working on refining the platform and keep us in the loop.

Cons:

Really can’t think of anything! Except that I wish I found it sooner.

Perfect for Small Businesses and Ease of Scheduling for Patients!

Comments: I love it so much! It's exactly what I need for my little practice!

Pros:

I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!

Cons:

I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.

Jane App is an amazing Practice Management System

Comments: I just wanted to take a moment and share how much I appreciate Jane and the whole team. They are an amazing, top-rate organization and their support and customer service are second to none! Their openness to feedback and constant improvements in performance and function make it a pleasure to use the system. My patients love the user experience too!
Thank you Jane for always going above and beyond!

Pros:

Integrated EHR, scheduling, billing, accounting functions, integrations with other apps/programs that are highly customizable for every individual or business

Cons:

I would love to see an expansion of the "intake form" feature that would allow customized language for follow up forms to patients such as pain and function surveys, updates of personal/insurance information (I think most clinics do this on a yearly basis), etc. I currently send different surveys regularly, and I use the intake form function for this. Unfortunately, the language is set for new patient intake paperwork. It would be nice to have even just one more category for "Updates" or something like that.

Great product, excellent customer service

Comments: I've been consistently impressed with the customer service - the team are responsive and helpful. The only minor issue is the lack of customisability, but there's a trade-off with a lower price, so overall I'm very happy.

Pros:

The ability to take online payments and to reconcile them with appointments was an absolute dealbreaker for me when looking for clinical notes software. Very few systems offer this feature; and Jane offers a better version than my old system, at a lower cost. Absolute no brainer. I also liked the fact that I only pay for a licence for clinicians and not for admin staff - that's a real bonus.

Cons:

I'd used my old system for 10 years before switching to Jane, and it doesn't feel quite as intuitive yet. However - I felt the same way when I switched from my Nokia to an iPhone, and now that I'm used to it, I wouldn't consider switching back. I guess the only thing I'm not so keen on is the permissions, as they're not as customisable as I'm used to, which means I have to do some tasks that I would previously have given my admin team; and the fact that Jane's back-end team won't customise things for me (eg permissions and reports) as my previous software team were prepared to do for a price.

HIGHLY recommend

Comments: I have to give a BIG shout out to [SENSITIVE CONTENT HIDDEN] for not only reaching out to ensure I had all the info I needed and that I didn't have any questions or concerns, but he went ABOVE AND BEYOND and had [SENSITIVE CONTENT HIDDEN] (Thank you SOOOO much too!) recreate a VERY comprehensive form for me! I am beyond grateful for this collaborative effort from [SENSITIVE CONTENT HIDDEN] which has made a happy customer even happier! It was a huge burden lifted off my shoulders right now. My experience with their customer service is all positive!

Pros:

Jane App has already greatly exceeded my expectations! I love that everything I wanted (and more!) is integrated all into one platform. The booking/scheduling, intake forms, telehealth, HIPAA compliance, appt reminders all in one!

Cons:

I don't really have anything negative to say at this time. Although the initial start-up is a little overwhelming, as it would be with anything that offers what they do, it is made to be as user friendly as possible.

Awesome Software

Comments: This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.

Pros:

This software is so intuitive and easy to learn and use. The creators are always making awesome improvements. The support team is very knowledgeable and always know the answers to the questions I'm asking. When calling in to the support team, they always get back to me within a couple of hours, usually sooner.

Cons:

There have been no cons with this software. These people work so hard to make sure that you have a good experience with the software.

A great Canadian made booking software

Comments: Overall we enjoyed using Jane App and was able to set it up for our specific needs. We loved being able to support a more locally owned business when choosing their service. Their customer support was good but was also delayed for up to 1 to 2 days at times. Their online help menu was very helpful at times.

Pros:

We went with Jane initially because it was a Canadian based company had a great review from another float center we had consulted with. The mobile side of this software was very easy to use and navigate. It was easy to adapt it to our needs of running a float center; the app is intended for practitioner style business. (Chiro, massage, etc)

Cons:

Does not have membership style functions or being able to have a single service token compared to a dollar value on someones account. Does not send out auto emails at different pre-determined intervals or other areas within the software.

Respect the Clinic Managers/Owners

Comments: Jane to me is first designed to please the charting therapists and administration second. The overall experience is good but is still very limited which is why its described as simple. More attention is needed in the accounting aspect of the program.

Pros:

The program is nice looking and fairly simple.

Cons:

Jane has taken away the ability for clinics to correct simple errors like a refund or a payment unapplied to an invoice in error. You have to email into the support workers who can not always figure out what is happening so you are having to explain how to proceed to ensure the correction is done right. The strange this is you can unapply a payment and refund on the same invoice over and over. So, since I was told this was taken away due to a large amount of errors that was happening why not start with fixing the ability to do the same thing over and over to the same invoice. Also, there should be different levels of control with corrections and deletions like other softwares.

We love how supportive the Jane team is!

Comments: Overall, this has renewed my vigour for running a small business. I can't say enough about how positive my experiences with the customer service team have been. I like that the software is set up to take into account the aspects relating to our professional governing bodies' regulations (in our case the CMTBC) keeping it straighforward and up-to-date.

Pros:

I love that the Jane app is both very "powerful" but also so reliable. This has revolutionized running my massage therapy practice. Online booking is great for so many reasons... clients love the ease of use and being able to check availability on their terms when it's convenienct for THEM. No waiting for a call-back and playing phone tag. The integration for accepting payment is also really great. Keeping track of things is now straightforward and streamlined. The customer service team is also second to none! If ever there are hiccups, their staff has always been able to help in a timely manner. Their approach is consistently professional and it is actually a pleasure dealing with them because I know they will do their utmost to help.

Cons:

We had a couple of minor issues getting the payment terminal to connect to our various devices when switching from using Square to Stripe, but it was just a matter of a call to their support team it got resolved. There is a lot more the software can do than what we use it for so it can seem a little overwhelming at first, but they manage to turn any "negatives" into positive customer service experiences.

one of the best apps around for all healthcare providers

Comments: I have found Jane to be a great over-all softward for your health care clinic. If you do have chiropractors, acupuncturists, massage therapists, osteopaths, etc., it is a great way to seamlessly book and chart.

Pros:

I have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication.

Cons:

There are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic.

The best software ever!

Comments: Training is a breeze with a software like this! So user friendly and beautiful to use everyday! The Jane company is very innovative and are constantly coming up with ways to make things easier, different integrations and what not. I love the simplicity, I love the colours. The online booking system has been awesome for our clinic and our patients. I will also add on the experience with communicating with Jane representatives has been amazing. They e-mail back quickly, are always nice, and explain in detail what's going on with whatever you are inquiring about. In any business its important to have that, they always help me out when I'm stuck!

Pros:

What I like most is the overall ease of use, its very user friendly for everyone! From taking payments, to tracking the A/R, to day end cashing out, it is so simple as everything is recorded properly. Our therapists would say the charting section is useful with all of the different templates, and our patients would say the online booking system is great as well.

Cons:

The only feature that I can even think of that would be missing from Jane App is a feature to tell you if someone your booking is already booked in on that day. A pop up saying something like "Heads up! this person is already booked on this day at this time" would be extremely beneficial for our staff! Some patients forget they have an appointment and will go to book in thinking they haven't. This is the only suggestion I could add and would think that I like least is the double booking.. I know Jane will eventually make this because they listen to your suggestions and actually put them into action!