ADP Comprehensive Services Reviews

All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience

Comments: Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well.

Pros:

Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues.

Cons:

Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues.

Review of ADP Comp Services

Comments: I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance.

Pros:

Everything I need is in one system and it is easy to understand once you take the time to learn the system.

Cons:

Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system.

Overall decent product just needs modernization

Comments: I like our service expert in HR and rely on her when needed. It can depend on who you are grouped with so if you aren't getting the response as quickly as you need, you may need to request another contact. The system is big and handles an assortment of needs/tasks but can feel clunky and a bit outdated. ADP asks for feedback and continues to update the system on a quarterly basis. In the end, if you are knowledgeable in an HRIS, you can do what you need to in the system it just would be helpful if they offered easy workflows and the ability to send reports to those who aren't administrators.

Pros:

We have a good service team right now and can request changes when necessary. We know the system very well and don't have to utilize support very often. Employee information is easy to navigate.

Cons:

System is clunky and can change without notice. Performance management, although recently updated doesn't allow for goals over 100% and Comp Module doesn't flow over to payroll with dates for bonuses. Things you think would be easy to fix take a while. Also, data feeds are handled offshore and are very painful to fix and update since you don't have access to that group by portal. Everything is in email and they don't respond timely.

Great Client Support

Comments: Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available

Pros:

I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations.

Cons:

I would say that overseas customer support can be a challenge sometimes.

ADP System Feedback

Comments: Our system of truth - connects to other business systems, user friendly

Pros:

easy to use variety of modules reporting connects to other business systems

Cons:

none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company

ADP Comp Services - SRM

Comments: My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company.

Pros:

I like the convenience of having everything in one place.

Cons:

I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers.

IMI Norgren LLC

Comments: Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product

Pros:

IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance

Cons:

the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves

Always there to help

Comments: Overall experience is a plus and would recommend to others.

Pros:

I really like how there is always someone to help and get things done.

Cons:

Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us.

ADP Comprehsive

Comments: We have had ADP almost 10 years and it has been a positive experience

Pros:

Ease of use for myself and the company CFO/

Cons:

We have had no issues with ADP. When we need assistance the customer service team has been responsive and helpful.

Review of ADP Comp Services

Pros:

Onboarding is simple, easy access for employees to log in and edit personal information, Benefit Enrollment is simple (also love our benefit rep, [sensitive content hidden]!)

Cons:

Performance module- not very user friendly

Comprehensive Services Tool

Pros:

I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable.

Cons:

I least liked the implementation team as they were very unreliable before they turned it over to our support staff.

ADP Workforce Now Review

Comments: Overall experience has been positive. Representatives from different sectios are helpful. At times I would love a little extra help from certain representatives.

Pros:

I like the fact that reletionship manger really cares and promotes new product and features. Fast repsonses to cases.

Cons:

At times I would love to have a little extra support when implementing new feature or module in ADP. Video trainings or tutorials.

Great for Payroll

Comments: It has been ok until recently. A lot of changes are happening and sometimes not for the best

Pros:

The system has amazing features and a great payroll system that is customizable.

Cons:

Custom setups mean that not everything works well together and we find that there are a lot of glitches. Too many updates make it hard to work smoothly within the system. The HR portion could use some work and better features to make the system run more fluidly into payroll.

Evaluator of HRMS systems

Comments: Really don't like it for what we're paying. Payroll is great but very cumbersome. Training to navigate on how to ensure the correct way to process sometimes very unclear.

Pros:

I'm not sure what that is. I tried to reach out and have HR rep to explain. Very much still unclear for what we pay.

Cons:

$$$$$ - Very very expensive even with the discount. Reporting engine and custom reporting difficult and a lot of time inaccurate unless you know the systems capabilities and what to report.

ADP Comprehensive Services Helps Us Succeed

Comments: Very favorable impression from everyone.

Pros:

Having a dedicated service team who goes the extra mile. Also having a relationship manager who can intervene when needed.

Cons:

Comp services is great. No cons now, but we did go through several reps in a short time at first, which was frustrating.

Great Service Team

Comments: Overall, the system is user friendly. There are a lot of resources available when you need help. I continue to have a good experience with ADP and would recommend.

Pros:

The ability to pick up the phone and get a human on the other end in seconds! When you need someone to pick up, they are always available immediately. Our payroll rep is top notch, always goes the extra mile for me.

Cons:

If you are fortunate enough to get a seasoned Team, they are amazing. We were given a new employee for almost a year for payroll, and it was a disaster. We have been solid now with an amazing Team after the switch, which we had to initiate.

Comp Services Review

Comments: Great services and product overall. Great Payroll and HR resources

Pros:

Innovation and comprehensive resources are vital to success. Has taken the place of multiple previous resources.

Cons:

The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are.

Enter with no knowledge leave a pro

Pros:

You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can. The Comp Services team will become your coworkers - and the best ones ever at that.

Cons:

Have had some issues with Tax Services but have seen a huge change the past 2 years for the better.

Great Service for Greener Teams

Comments: It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for clients with seasoned payroll teams who have experience running their own processes, it can be frustrating to wait for ADP to do tasks that can be done quicker on the client side.

Pros:

I like that we have the support of our dedicated ADP service team no matter what the challenge is.

Cons:

As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks.

Love having options for employees!

Comments: I love that they reach out to me as well and include me in what has taken place with the employee.

Pros:

It makes it easy for employees that have questions to reach out and get precise answers quickly. It is a big help to employees if I am tied up with other tasks by giving them another avenue to seek assistance.

Cons:

I can not think of any down side to the service.

Comprehensive function on data analyasis

Pros:

I enjoy the fast, up-to-date functionality of ADP that allows me to download data and generate comprehensive reports for whatever I need. The indicators and selection functions are easy to navigate, and the platform is very reliable.

Cons:

I think the ADP homepage is not fully utilized. The information provided is not the most useful, and the platform could do a better job of enhancing user-friendliness and making essential personal and functional information more visible.

Human Resources Manager

Comments: Not great customer service declining a great service that is available, due to not making anymore $$.

Pros:

[sensitive content hidden]is awesome to work with, she is spot on every time.

Cons:

You folks declined to offer us NexGen because it would not increase their revenue. Super sad!

Comprehensive Service - Way to go for all Payroll leaders

Pros:

[sensitive content hidden] - Our payroll partner at ADP is very detail and stays on top of all of our issues.

Cons:

Back up for [sensitive content hidden] - when he is out, his back up are not trained properly.

ADP Review

Pros:

The ease of accessibility navigating the site.

Cons:

Lack of and time frame of communication through Bridge.

Highly beneficial and easy to use!

Comments: Fantastic, it's fast and helpful in every way I need.

Pros:

Easy to use, great features, very well laid out.

Cons:

Customer service can be a little slow, but when I do have contact with someone they are very helpful.