JumpCloud Directory Platform Reviews

Great LDAP solutions for small businesses

Comments: Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Pros:

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Cons:

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Alternatives Considered: Microsoft Azure and Okta

Reasons for Switching to JumpCloud Directory Platform: Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.

JumpCloud Directory Platform: A Comprehensive User Management Solution

Comments: Overall, JumpCloud Directory Platform is a great user management solution for businesses of all sizes. The platform is easy to use and provides a wealth of features that make it a great choice for businesses of all sizes. The interface can be a bit clunky at times, but the additional features more than make up for it.

Pros:

JumpCloud Directory Platform provides an easy-to-use and comprehensive user management solution for businesses of all sizes. The platform allows for quick setup and management of user accounts, as well as convenient access to a number of third-party applications. The intuitive dashboard makes it easy to manage user profiles, access control, and other important settings. The platform also provides a wealth of additional features that make it a great choice for businesses of all sizes.

Cons:

While the platform is great for managing user accounts and providing access to third-party applications, the interface can be somewhat clunky at times. The dashboard can be difficult to navigate, and the search functionality is not as robust as it could be. Additionally, some of the more advanced features can be difficult for non-technical users to understand.

Works well until it doesn't, then it'll take a long time to get right.

Pros:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Cons:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Alternatives Considered: Google Workspace, Azure Active Directory and ESET Endpoint Security

Reasons for Switching to JumpCloud Directory Platform: Fulfilled the MDM and SSO requirements of the business

JumpCloud allows you to easily set up directory access for remote users

Comments: JumpCloud made a usually complicated process simple. That makes it easy to recommend.

Pros:

We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes.

Cons:

Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS.

A management platform with incredible features – and some downfalls

Comments: JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Pros:

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Cons:

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Alternatives Considered: Foxpass, Microsoft Azure and OneLogin

Reasons for Switching to JumpCloud Directory Platform: The local computer account management is incredible. Nobody else makes a product that has the same ease of use and functionality.

Great AD alternative

Comments: With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Pros:

Easy to manage web interface with clear categories and policies.

Cons:

Client installation on PCs was more complex than I would have liked.

Alternatives Considered: Microsoft Azure

Reasons for Switching to JumpCloud Directory Platform: More complete directory solution. Easier setup and management. Lower learning curve. Lower cost of entry.

Easy deployment

Comments: I highly recommend purchasing JumpCloud. This software will provide all the tools they need to manage their users and devices in one place.

Pros:

JumpCloud is very easy to install on devices and can be installed on Windows, Linux and MacOs. The UI of the software is simple and easy to use as well.

Cons:

Without proper training, it could be dangerous to make changes in the settings and configurations.

Best for managing Windows devices

Pros:

Pre-configured policies, assets management, patch management. Clean design, responsive support.

Cons:

Some limitations for Apple devices. Application deployments is a bit complicated.

Jump Cloud Directory Platform Review

Pros:

The software was very easy to use. Good replacement for an active directory to IT infrastructure into the cloud.

Cons:

Still missing some option and function that we need as an company.

JumpCloud

Pros:

JumpCloud suited our needs as it solved our lack of IT team time. Constant improvements and new features, nicely designed, nice interface, clear, easy to use. Integration was seamless. Eases our central administration problems and increases efficiency. Aggregation of user directories neatly into one place, great.

Cons:

I would appreciate more features for MDM, but that's a detail. We were satisfied with the software overall and found no problems.

Excellent Solution for User and Device Management, Directory and Security

Comments: We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.

Pros:

Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.

Cons:

It would be great to have even more MDM functionality, especially for Mac and mobile devices.

Alternatives Considered: Hexnode UEM and Okta

Reasons for Switching to JumpCloud Directory Platform: Great experience with their team and it is the ideal solution for our setup.

Directory as a service the next generation

Comments: It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.

Pros:

Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.

Cons:

I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

Alternatives Considered: Microsoft Azure and Okta

Reasons for Switching to JumpCloud Directory Platform: To have a directory in the cloud and SSO with splash page was perfect and everything I was looking for. I have it connected to most of my major programs and since the agent was added to the systems icons I can easily get to my programs. It as been revolutionary in saving time and money.

It's your directory service, in the clouds. Free yourself from AD.

Comments: Faults aside, I love JumpCloud.
I'd never go back to AD.
Multi-platform endpoint management is huge.
Apple MDM is the answer to our Mac admin needs.
VPP and software deployment is getting there. This is an Apple-created issue as much as anything and JumpCloud is working to provide a best-in-class solution. There not there yet, but getting there.
The pricing situation, breaking things out into feature-gated buckets is, annoying to say the least.
I get it, they have to show growth. They'll likely IPO in the near future.
They just raised a ton of cash and should see accelerated feature growth.
I can't think of a single thing I'd replace it with. If I had to go back to AD... well, let's say the kindest thing I can say about AD is not very kind at all.
Things like MDM policies are lacking in terms of their canned, out-of-the-box selection. That makes sense, to a point. Yes, you can create your own policies as you likely did w/ any other MDM, but solutions such as Meraki and JAMF, while... different, offer a ton of options for pre-defined policies that you just need to fill in.
Wifi for example. Re-writing my own policies when JumpCloud's RADIUS certs expire - forget it. This should be a template in their console. Fill in your SSID and JumpCloud auto-generates a policy, signs it, and pushes it. I shouldn't have to maintain tons of policies.

Pros:

It's cloudy, SaaSy, and requires no on-prem or self-managed hardware to maintain.

Cons:

Feature rollout is random. Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten. What's important to me and my company's use-case isn't always going to match up with what matters to JumpCloud. That being said, certain features are a long time in the offing.

The next step in efficient IT. The Biggest change that no one will notice

Comments: Really easy to roll out and implement. Weather you want go totally cloud with someone like Microsoft or Google, or you want to do all in-house or you want Hybrid, JumpClouds got you covered.
Migrating AD accounts and the Domain joined machines they were on was done in one simple swoop, using ProfWizz and the Jumpcloud agent, the transition was seamless (and almost effortless) and the enrolment seemed almost too good to be true. But, once you get used to using JumplCloud, the alternative is less appealing. Like stepping out of a Bentley, and going into a city bus. They will both get you there, but only one does it with flair, elegance and style.

Pros:

Jumpcloud is the chameleon that becomes one with any setup you throw it into. Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud. Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned. In one word: Brilliant!

Cons:

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud. The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.

Freedom of choice, movemant, security, breaking AD chains - all with JC

Comments: If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Pros:

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Cons:

Reliability of RADIUS service, addition of remote control.

Alternatives Considered: Okta

Overall Jumpcloud experience as user and admin

Comments: It is a great tool overall and would recommend it often. I have already to 2 other pals in the IT industry. I think in terms of initial use it, I am not sure of how using and getting useed to it is, but I think with the power it comes with, I feel it MIGHT be overwhelming

Pros:

i like the control it has for configuring usage, compliance and security. I have mostly worked with SSO apps and some user grouping setup and have found great benefit. I also love the fact that it has a intuitive UI.

Cons:

I think one issue another admin had was compatibility and roll out to 'take over' laptops, PCs and servers with the agent. My issues I think are the fact that sometimes the SSO apps dont work cleanly - ie. logs us out soon, etc. Another thing I think is the performance of the platform at times is a little slow.

Reliable product

Comments: Jumpcloud are always requesting feedback and improving their offering

Pros:

Minimal downtime and easy to navigate GUI.

Cons:

Access to logs is via API only making them hard to decipher at times.

Alternatives Considered: Okta

Reasons for Switching to JumpCloud Directory Platform: cost

Support is the real MVP at JumpCloud!

Comments: I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error.

Pros:

JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.

Cons:

I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.

Review

Comments: It helps me manage clients in other states.

Pros:

Easy to manage companies remotely, and also when configuring computers.

Cons:

Little bit price, when need only for authentication.

Alternatives Considered: Microsoft Azure

Reasons for Switching to JumpCloud Directory Platform: Easy to deploy.

All in one solutions for small to enterprise businesses

Pros:

MFA, SSO, RADIUS and System/User management

Cons:

Need more analytics and mass user updates

Alternatives Considered: Duo Security and Okta

Reasons for Choosing JumpCloud Directory Platform: Easier better interface and more features

Reasons for Switching to JumpCloud Directory Platform: Pricing

the best solution for managing non AD clients

Pros:

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

Cons:

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Cloud Directory Done Right!

Pros:

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Cons:

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

JumpCloud as windows MDM

Pros:

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Cons:

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

Tough To Manage - Effective at it's Job

Pros:

I love what jumpcloud does, it provides safety and security to our company. We really needed a way to gain control and make sure company property was protected. Having the single login to multiple services helps our employees, with only having to remember one password.

Cons:

It's pretty tough to implement and control. We constantly run into issues with configuring users on new systems. Systems fall out of date and don't add/remove users as the should. It's a headache to fix. Employees consistently get locked out, as they have to set a new password every 90 days

Great for our small user base

Comments: It allowed me to standardize access to all of het company's data assets very quickly and easily.

Pros:

The best part of Jumpcloud is the ease of use for setting up things that we need quickly.

Cons:

There are offerings here that I know nothing or next to nothing about. ot the failt of Jumpcloud - I need to spend the time