JumpCloud Directory Platform Reviews

JumpCloud enables remote Workforce

Comments: The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Pros:

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Cons:

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Holistic And Neutral Solution For IAM And Device Management

Comments: JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Pros:

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Cons:

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

First time using a log in platform, use jumpcloud

Comments: it was a good experience, it was the first program we used to log in on our daily job, so it was very easy to use and to manage.

Pros:

it's easy, and fast, and no need to do so much training with the new hires, which is a blessing when dealing with these kinds of software, so if this is your first time, I honestly recommend it.

Cons:

sometimes they have glitches but you report them an it get fix right away most of the time, so like I said if this your first time, go on with Jumpcloud

Works well until it doesn't, then it'll take a long time to get right.

Pros:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Cons:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

A management platform with incredible features – and some downfalls

Comments: JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Pros:

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Cons:

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Jumpcloud as our primary directory

Comments: Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Pros:

broad support for many platforms as well as many login languages and operating systems

Cons:

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

Great LDAP solutions for small businesses

Comments: Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Pros:

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Cons:

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

JumpCloud Directory Platform - Windows, MacOS, Linux

Pros:

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Cons:

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Great AD alternative

Comments: With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Pros:

Easy to manage web interface with clear categories and policies.

Cons:

Client installation on PCs was more complex than I would have liked.

A feature-filled platform that you may never get configured correctly.

Pros:

JumpCloud makes big promises, and for some organizations with development teams, they may be able to get it to work.

Cons:

I have worked for three organizations that all attempted to use JumpCloud and ditched it due to its complexity and configuration woes.

It's your directory service, in the clouds. Free yourself from AD.

Comments: Faults aside, I love JumpCloud.
I'd never go back to AD.
Multi-platform endpoint management is huge.
Apple MDM is the answer to our Mac admin needs.
VPP and software deployment is getting there. This is an Apple-created issue as much as anything and JumpCloud is working to provide a best-in-class solution. There not there yet, but getting there.
The pricing situation, breaking things out into feature-gated buckets is, annoying to say the least.
I get it, they have to show growth. They'll likely IPO in the near future.
They just raised a ton of cash and should see accelerated feature growth.
I can't think of a single thing I'd replace it with. If I had to go back to AD... well, let's say the kindest thing I can say about AD is not very kind at all.
Things like MDM policies are lacking in terms of their canned, out-of-the-box selection. That makes sense, to a point. Yes, you can create your own policies as you likely did w/ any other MDM, but solutions such as Meraki and JAMF, while... different, offer a ton of options for pre-defined policies that you just need to fill in.
Wifi for example. Re-writing my own policies when JumpCloud's RADIUS certs expire - forget it. This should be a template in their console. Fill in your SSID and JumpCloud auto-generates a policy, signs it, and pushes it. I shouldn't have to maintain tons of policies.

Pros:

It's cloudy, SaaSy, and requires no on-prem or self-managed hardware to maintain.

Cons:

Feature rollout is random. Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten. What's important to me and my company's use-case isn't always going to match up with what matters to JumpCloud. That being said, certain features are a long time in the offing.

Excellent tool for the Directory and MDM

Comments: Overall, MDM Automate Device Enrollment, robust authentication features, and directory interfaces work together to produce a great product for an organization's software management requirements. Using these services, businesses may increase productivity, significantly reduce errors, and improve device security.

Pros:

-Duo Security, which adds an extra layer of security to the login process with multi-factor authentication (MFA).-WebAuthn is another authentication method that uses public key cryptography to verify users' identities.-TOTP is a type of two-factor authentication (2FA) that uses a time-based code that changes every 30 seconds to authenticate users.- MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access, making it simple to manage user access and permissions. These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment is a fantastic tool for managing software within a company. Administrators can remotely deploy and manage software updates, Also it provides insights into device usage, enhanced.

Cons:

- the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a routine basis raises the risk of error. A user, for example, may select the inaccurate machine or screw up to select a device, resulting in incomplete updates or installations. As a result, devices may become vulnerable to security threats or stop working correctly.

Solid way to manage users

Comments: I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used. It jump make all this easier.

Pros:

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in. If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage. They keep adding features as well, like recently added management of Bitlocker.

Cons:

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Freedom of choice, movemant, security, breaking AD chains - all with JC

Comments: If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Pros:

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Cons:

Reliability of RADIUS service, addition of remote control.

JumpCloud is great!

Comments: It's been great to manage our users' permission levels on their laptops. Easy for admins to manage.

Pros:

JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.

Cons:

I would like for the software to allow SSO to be fluid. If you connect Google Workspace with JumpCloud, then JumpCloud has to be the source of truth. It would be nice if it were up to the admins to decide what is the source of truth. I'd still remain using JumpCloud solely for the FileVault feature if it allowed Google to be the source of truth. Would make our setup so much easier.

Overall Jumpcloud experience as user and admin

Comments: It is a great tool overall and would recommend it often. I have already to 2 other pals in the IT industry. I think in terms of initial use it, I am not sure of how using and getting useed to it is, but I think with the power it comes with, I feel it MIGHT be overwhelming

Pros:

i like the control it has for configuring usage, compliance and security. I have mostly worked with SSO apps and some user grouping setup and have found great benefit. I also love the fact that it has a intuitive UI.

Cons:

I think one issue another admin had was compatibility and roll out to 'take over' laptops, PCs and servers with the agent. My issues I think are the fact that sometimes the SSO apps dont work cleanly - ie. logs us out soon, etc. Another thing I think is the performance of the platform at times is a little slow.

The truth cloud directory as a service platform

Pros:

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway.

Cons:

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Support is the real MVP at JumpCloud!

Comments: I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error.

Pros:

JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.

Cons:

I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.

Review

Comments: It helps me manage clients in other states.

Pros:

Easy to manage companies remotely, and also when configuring computers.

Cons:

Little bit price, when need only for authentication.

the best solution for managing non AD clients

Pros:

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

Cons:

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Cloud Directory Done Right!

Pros:

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Cons:

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

Easy deployment

Comments: I highly recommend purchasing JumpCloud. This software will provide all the tools they need to manage their users and devices in one place.

Pros:

JumpCloud is very easy to install on devices and can be installed on Windows, Linux and MacOs. The UI of the software is simple and easy to use as well.

Cons:

Without proper training, it could be dangerous to make changes in the settings and configurations.

Sportsdigita | JumpCloud Review

Pros:

The UI is very clean aesthetically and easy to navigate. This makes identity management a whole lot easier.

Cons:

Zero-touch deployment is not super simple to set up. I may need to contact support for assistance.

JumpCloud is an IT Administrator's Dream if you want value and ease of use

Comments: The simplicity of use has allowed us to skill up IT Staff quickly to act as System Admins

Pros:

Simplicity, constantly enhancing UI, constantly enhancing features

Cons:

Wish the SSO feature was more robust when we procured JumpCloud (we were an early adopter), as we would have possibly opted for it over Okta

Long time customer with all Mac fleet

Comments: Overall it is fantastic and is getting better all the time.

Pros:

Gave us a single complete IDP solution for all of our systems and services.

Cons:

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.