--- description: Learn more about Grasshopper pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasshopper Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Grasshopper](/software/175002/grasshopper) # Grasshopper Canonical: https://www.capterra.ca/software/175002/grasshopper Page: 1 / 16\ Next: [Next page](https://www.capterra.ca/software/175002/grasshopper?page=2) > Grasshopper’s virtual business phone system is the all-in-one business communication and command center, accessible from anywhere in > > Verdict: Rated **4.3/5** by 358 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Grasshopper? Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 358 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Available only in the USA and Canada. Please contact GoTo for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Alerts/Notifications - Automated Attendant - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Transfer - Contact Management Software - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - Reporting/Analytics - Ring Groups - SMS Messaging - Virtual Extensions - VoIP Software - Voice Mail ## Integrations (2 total) - Google Voice - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.ca/directory/31102/cloud-pbx/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.capterra.ca/software/208208/800-com) — 4.7/5 (313 reviews) 3. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Quality of app is no longer good" — 1.0/5 > **David** | *May 11, 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It was a fine until a couple of months ago. I had no issue before. > > **Cons**: They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked ----- ### "Reliable Business Phone System That Keeps Our Team Connected" — 5.0/5 > **George** | *November 11, 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. > > **Cons**: The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. > > Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. ----- ### "BUYER BEWARE" — 1.0/5 > **Krista** | *March 3, 2025* | Public Relations & Communications | Recommendation rating: 0.0/10 > > **Pros**: NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages. > > **Cons**: They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package. > > Would not recommend this company to anyone looking for a phone service. To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company. Scam artists. ----- ### "An affordable and excellent option for a business number that allows for easy client management" — 5.0/5 > **Rachael** | *February 5, 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well. > > **Cons**: There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time. > > Overall a very positive experience due to the functionality and ease of use in relation to cost. ----- ### "Not Worth it" — 1.0/5 > **Verified Reviewer** | *August 11, 2024* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: I like the that you can track calls, voicemails, etc on the app. > > **Cons**: The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data. > > I used this app so that I could continue using my personal phone, and this would provide me an additional line. The calls are supposed to come up as grasshopper calls. They didn't always. Sometimes the calls wouldn't ring on my phone and show up on the app later as a missed call. I lost potential clients due to this. Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it. It continued to happen after the fact. No refund. When I cancelled 10 days into the monthly cycle they wouldn't offer me a pro-rated refund on the days not used, but stated they would have to cancel on that very day. I had to fight to get the refund for the remaining 20 days I would not have the service. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.ca/software/175002/grasshopper?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/175002/grasshopper) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data