--- description: Learn more about Ooma Office pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ooma Office Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Ooma Office](/software/174109/ooma-office) # Ooma Office Canonical: https://www.capterra.ca/software/174109/ooma-office Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/174109/ooma-office?page=2) > All-in-one AI VoIP and cloud communication solution trusted by millions of users for its reliability, flexibility, and ease of use. > > Verdict: Rated **4.4/5** by 248 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Ooma Office? Ooma Office is a flexible AI integrated cloud solution suitable for businesses of all sizes and industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 248 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ooma - **Location**: Sunnyvale, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$19.95 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Ooma Office starts at $19.95 per month per user, including one toll-free number, no contracts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Alerts/Notifications - Automated Attendant - Automatic Call Distribution - Call Center Management - Call Disposition - Call List Management - Call Monitoring - Call Recording Software - Call Routing - Call Transfer - Chat/Messaging - Conferencing - Contact Management Software - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - SIP Trunking - SMS Messaging - Two-Way Audio & Video - VoIP Software - Voice Mail ## Integrations (8 total) - HubSpot CRM - Jobber - Pipedrive - QuickBooks Free - Sugar CRM Connector - Zapier - Zendesk AI - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) - [Cloud Communication Platform Software](https://www.capterra.ca/directory/31362/cloud-communication-platform/software) - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.ca/directory/31102/cloud-pbx/software) ## Alternatives 1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) 2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (893 reviews) 3. [800.com](https://www.capterra.ca/software/208208/800-com) — 4.7/5 (369 reviews) 4. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Reviews ### "Affordable VoIP Solution with Good Call Quality" — 2.0/5 > **Verified Reviewer** | *May 24, 2026* | Insurance Software | Recommendation rating: 1.0/10 > > **Pros**: What I liked most about Ooma is that it is a very affordable VoIP calling app compared to many other calling platforms I have used. The call quality was consistently good, and the setup process for a virtual office phone system was relatively straightforward. > > **Cons**: One issue I experienced was around pricing transparency when adding additional phone numbers. During the setup process, I was initially under the impression from the sales representative that there would not be additional costs for adding new numbers. However, when I added multiple lines with different area codes, there was no clear warning or confirmation that each new number would result in an added monthly charge. I only realized this after receiving notifications that my credit card had been charged approximately $14.95 per number. I would have preferred clearer pricing communication and better in-platform warnings before charges were applied. > > Overall, my experience with Ooma was okay. It’s a good VoIP calling solution overall, especially considering the lower price point compared to many competing VoIP platforms. The system offers solid call quality, useful virtual office features, and an easy way to set up multiple business line phone numbers without a large upfront investment. That said, there are definitely more advanced calling platforms available if you are willing to spend a bit more. Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished user interfaces, stronger call analytics, more advanced AI automation features, autodialing \& power dialling features, and smoother workflows for outbound heavy organizations. ----- ### "A real game changer." — 5.0/5 > **Scott** | *November 30, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line. > > **Cons**: No issues with their service and easy on the budget especially when starting out. > > Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business. ----- ### "Well priced and reliable BASIC phone system." — 3.0/5 > **Lia** | *February 12, 2026* | Medical Practice | Recommendation rating: 6.0/10 > > **Pros**: The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. > > **Cons**: The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. > > Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. ----- ### "Ooma Office is good value for small business." — 4.0/5 > **Verified Reviewer** | *February 2, 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. > > **Cons**: They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. > > I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. ----- ### "Unfair business practices" — 1.0/5 > **Verified Reviewer** | *February 20, 2026* | Insurance Software | Recommendation rating: 0.0/10 > > **Pros**: It worked well for functions, convenients and user friendly. They are good to work with when setting it up and asking about features. But, > > **Cons**: When asking for a credit for their mistakes they will issue a credit but then charge you the same amount next day. Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/174109/ooma-office?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/174109/ooma-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data