Whispir Reviews

A good tool for handling SMS

Comments: Overall, Whispir is a good platform form handling SMS

Pros:

I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service.

Cons:

The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers

Easy to deploy. Easy to use.

Pros:

Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers.

Cons:

The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code).

Review for Whispir

Comments: A very comprehensive program with a lot of features. Whispir staff was professional with their help and assistance throughout the journey from the start till the final UAT of the program and now, the after-sales support.

Pros:

The "flexibility" of the program allowed us to "customize" the message contents, the arrangement of the contacts according to our evolving organization requirements.

Cons:

A lot of fantastic features that are additional "add-ons".

Review about [sensitive content hidden]

Comments: It is easy to use product as a developer & support analyst. I have worked with Benz from Whispir team and she is very good and helped us where ever required. Appreciate her efforts.

Pros:

Whispir functionalities available 24/7Customer service center support

Cons:

It would be good if rest services available to create Rich templates with automation.

Great tool for communicating with both internal and external partners/clients

Comments: we are currently using Whispir for renewal and marketing emails and sms, event landing pages and leads generation activities. It makes communication with clients so much easier as it allows us to automate and simplify the processes involved. Ms. [sensitive content hidden] from Whispir has been exceedingly helpful in helping us more fully utilize the tool thru constant comms and practical walkthroughs.

Pros:

very user friendly, highly customizable, clean & simple UI, easily accessible site

Cons:

additional cost for modules, i like what i know/ see so far

Whispir as a communication platform

Comments: It is great for mass communication and it work fine once setup.

Pros:

We find Whispir to be a easy to use platform when sending out mass communication to our staff. The ability to create an adhoc message and send to all at once is great. The delivery report is also useful to know whether the message was delivered or not. We have built an integration with Azure AD so that our staff contact information is pushed from AD to Whispir using API exposed by Whispir. Support is great as well.

Cons:

It is a bit pricy as compared to other SMS gateways. Use and creation of templates is not trivial.

Versatile communications platform

Comments: Overall, Whispir is a great communications platform to meet anyone's needs. There is work underway to make the experience more modern, and hopefully reporting will be improved, but the current experience for sending messages works as expected and meets my needs and my service consumers.

Pros:

Ability to manage the Whispir platform as a service for our Customers is great - we can cost recover to lower our expenditure and don't have to pay everyone's message fees. The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API.

Cons:

Reporting is always a hassle - you have to manually create each report and then manipulate the data in excel before visualizing any trends for insights.

Feedback from training session

Comments: It has been a very positive experience we have used in COVID extensively and

Pros:

The ability to send one message to everybody, along with requesting people respond.

Cons:

The mobile app requires the use of templates, we have however setup templates and this should make the mobile user friendly. we don't use Whispir frequently so it is remember how to create and send a message on the desktop application, and turn off emails and any other functions we dont require

Product review for Whispir

Comments: We have always had a positive experience dealing with and using Whispir

Pros:

The best points about Whispir areEase of useGreat customer service

Cons:

Things that could be betterCould be cheaper on pricing

Whispr service

Comments: Positive and provided a good customisable option for our varying requirements. Service and the support team - especially [sensitive content hidden] is outstanding - responsive, knowledgeable and very flexible with supporting us.

Pros:

The scheduling of messaging , (plus the support team/staff)

Cons:

when a message or contact in the csv file is changed, to have to recreate a new message, re save a new csv file

Whispir Feedback

Comments: Utilising Whispir has helped our organisation's business units manage communication effectively.

Pros:

Whispir offers powerful and flexible multi-channel messaging capabilities. The support provided by the staff at Whispir is exemplary and has helped us overcome numerous business challenges.

Cons:

The reporting capabilities of the portal could be improved

Whisper Review

Comments: Overall my experience has been good, the support team is always willing to help and bring new ideas to us for review

Pros:

For me, the thing that most stands out is the customer service and support. The team will always take a phone call and are always willing to jump in and help out.

Cons:

I find the platform tricky to use, it's not all that intuitive. An easier to use UI would be good

Users Experience

Comments: Still adjusting with the new system and user experience so far too many steps to preparation to make before using the system.

Pros:

No comment so far users are still experiencing difficulties in trying out with the new system.

Cons:

There are features we feel are missing and could be improved. The product is not user friendly and difficult to use compare with the old version. At the same time the integration with the existing processes difficult.

Support

Pros:

Can log in and trace messagesGood SMS handling

Cons:

Email aspects not well maturedSupport resolution is lengthy

GTS - Whispir Review

Pros:

Cloud based, Easy to use, Helpful and friendly staff.

Cons:

The cost for user licenses is higher than would like.

Great for bulk messages

Comments: Excellent support response times and helpfulness.

Pros:

Fairly straightforward step-by-step processes for creating and sending bulk messages.

Cons:

Our end users struggled to ensure the alias was saved in the template prior to sending

Whispir Event Management

Comments: Overall experience is very positive. Whisper event management tool is quick way of notifying and communicating with our customers any Planned and Unplanned outages.

Pros:

Quick and relatively easy to use solution. Very useful tool in Incident Problem and Change Management for notification and communications with external and internal customers.

Cons:

Our specific solution design complexity.

Customer support

Pros:

Easy to use, very efficient and prompt customer support

Cons:

Texts from different numbers could be considered by receivers as some type of scam

Whispir Review

Comments: we use whispir for a variety of tasks, including Emergency Alerts, vendor management/notifcatoins. onboarding,

Pros:

Product is easy to use, has a great range templates

Cons:

integrating with Microsoft AD, or Azure AD would be helpful for the future .

Experience on using Whispir platform

Comments: Overall, Whispir platform is an efficient communication solution. Consider exploring Whispir for your specific communication needs.

Pros:

The user-friendly interface is one of the things I enjoy using Whispir. It's easy to navigate, even for those who are not tech-savvy. The platform also offers a range of customizable templates that I could use to create engaging template for consumers.Another standout feature of Whispir is creating automated workflows that trigger messages based on campaigns. This helped to streamline the processes and save resources.

Cons:

As the cost is complex, it could be challenging to estimate and compared the cost with other communication platforms in the market.

Feedback on Whispir service

Comments: Overall, working with Whispir is good, the account managers are helpful. Sometimes, what I experience though when working with technical support staffs is that some of them is not that strong in terms of their domain knowledge of the functionalities and capabilities of Whispir and how it interacts with external system, like communicating with Telco's SMS services. This is based on my experience working on some issues in the past where technical support is not very helpful.

Pros:

The template management and SMS messaging are the most impactful features for us. We are heavily SMS sending to our customers hundreds if not thousands of messages to our customers. On most cases, SMS are sent almost instantly.

Cons:

I have not used or tried some of the features, though what I sometimes find a bit confusing is the status of SMS sending. We need to know if a particular SMS is sent and received successfully by our customers. It may not be very clear if the current status clearly states that the customer device has received the SMS or the Telco only sent it.

An Effective Messaging Solution

Comments: We have used Whispir as our messaging solution for a number of years now. It's not the cheapest on the market, but it gives us a good mix of services for messaging, in a relatively easy-to-use interface. Plus additional savings can be attained when sending at higher volumes. The API is robust and has served us well in our high-frequency implementation. The Whispir platform continues to improve, as with the addition of new integrations into WhatsApp, although we have not used those yet. And we see many areas, like Incident Management and Operations, where the Whispir solution can be used effectively to keep teams informed. I hope they will continue to develop a better UI, and more intuitive menus and navigation in the portal. The Whispir team have been very supportive and responsive, and we're very happy to have them as a messaging partner for our business.

Pros:

Whispir features web-based configuration and the ability to segregate projects and teams into Workspaces. This allows us to access our Whispir account from anywhere and build specific work environments for our various products and teams. Whispir provides a unified portal for both SMS and email messaging, which gives us centralized control of our templates and distribution. Pretty much everything we need the Whispir platform to do, can be achieved out of the box. And the support is great!

Cons:

While the Whispir portal is relatively simple, it takes a little time to navigate effectively and to figure out where, and what, all the various settings and controls are. For instance, some settings might be global whereas others might only be Workspace-related. Also, it would be great to have more visibility of the status of messages, especially mission-critical SMS. Fortunately, we can always rely on Whispir support to provide us with the information we need, but it would be great to be able to get at it ourselves.

Whispir for critical communications

Comments: Very good. Support is outstanding and very quick to respond.

Pros:

Whispir support team is exceptional. Some functionality could be improved, not intuitive. Overall though a very easy and effective platform to use.

Cons:

Can not remove those who have unsubscribed from your list/user view completely. Don't like that they are still visible. These should be automatically removed from the list or at least to have the users placed somewhere other than on the left hand side.

Informational email campaigns to CareFirst members

Comments: We run email campaigns related to members' medical insurance. Given the COVID-19 pandemic, we are especially pleased to be able to send members timely information and measure the member engagement using Whispir.

Pros:

We send ~1 million emails weekly using the Whispir API. With Whispir's help, we developed an automated process to run our campaigns via the API. We've encountered numerous issues over the last 3 years and have learned a fair amount about running successful email campaigns, specifically, the need to continuously add to our library of mitigation plans. Our account team, [SENSITIVE CONTENT HIDDEN] have provided outstanding support, invaluable guidance and were able to draw on the larger Whispir Support team, as well as their Executive team to suggest solutions to issues encountered. In the process, we have been able to add robustness to our workflow, and significantly augment our campaign success measures.

Cons:

The user interface, although intuitive and user friendly, is not always able to handle reporting for the larger email campaigns.

Whispir for notification on your application

Comments: Good

Pros:

Easy to maintenance, lot of feature and more for customize.Always follow the security standard

Cons:

Sometime need to wait for the solution but they can proof the result