One place to run your global workforce—from HR to payroll and expenses to devices and apps.
VERY clear and functional. I appreciate that when it comes to managing my money and healthcare.
I was surprised to find out that we were working with the head of the implementation team because of how poor our experience was.
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Rippling Makes People Mgmt Easy
Comments: I really enjoy using Rippling in the sense that it makes my job easier, not more difficult. The ease of use and intuitiveness to the solution make it very easy to navigate and get value out of each time I log into it.
The reporting, ability to navigate the system, both as an end-user and manager, and the functionality for use as a SSO provider all make Rippling a very easy to use, powerful solution for our teams.
It would be great to connect Rippling with other systems we use for talent management and onboarding. I'm not sure how easy that is though or if it's just something we haven't taken advantage of enough at our company.
Best in Class
Comments: We recommend and use a lot of software products, and in my opinion, Rippling has risen in to the top of all our software vendors.
I had used another product that was below average. I had researched and recommended Rippling to a client a year ago, and decided to use it for our company. The Rippling reviews were great, which set a high bar, and Rippling exceeded it. The conversion was thorough and easy to follow-up. My assigned PM was exceptional. Once the set-up was complete, employee onboarding and Payroll processing were simple. I'm now less worried about compliance.
Their timesheet tool is a little pricey, but other than that, I can't think of a single thing.
Reasons for Choosing Rippling: Broken processes like Direct Deposit. Poor tax interface and compliance.
Switched From: Quickbooks Online
Reasons for Switching to Rippling: High product and customer service ratings were what got me initially interested. Then the software trial and price were what closed the deal.
Comments: It was a frustrating implementation. Videos are how they expect you to learn implementation. And many of the videos are past iterations and so don’t match the views. The implementation calls were non value add. Our questions on fitting the system to our processes were answered on average 5 days later and usually with an unable to accommodate. Benefits plans were limited (unable to upload our offerings). Bulk upload of salary was unable to complete due to errors on their end. After a week, still no resolve. Missed our implementation deadline. So we cut our contract after paying total annual upfront.
The User Interface was pleasant for our employees
Customer Service and implementation support. Email is the only way to communicate during implementation unless they provide you a link to schedule a call, which you have limited calls in your plan.
Sales team overpromises on functionality. Roadblocks against cancelling or reducing services.
Comments: Rippling promised a platform that empowered the admin. Unfortunately, the platform functions similar to an online survey, with everything going through step-by-step pages that walk you through their processes. This has meant sometimes needing to go back and forth when things do not go as expected. Finding what you need can be counterintuitive.Their platform and individual products offer lots of functionality. Unfortunately, their platform does a better job of aggregating functions than it does making them accessible to admins without relevant expertise, e.g. the device management module can make client devices unresponsive if it is poorly configured, requiring sufficient IT knowledge to implement device management outside of Rippling. This kind of issue permeates the platform. Payroll, the most basic function of Rippling, can break if you do something as simple as have two different sources of time entries--in my company, we use QuickBooks Time / Workforce to track time and location for fieldwork, and development work is tracked in our project management software. Anyone using both during a pay period (e.g. Monday in the field, Tue-Fri in the office) sees Rippling throw out all their hours from both for the entire pay period, without warning; the payroll manager has to catch this. In all cases, Rippling discards location data.
Payroll is simple and can be automated in some cases. Does a good job blending functions relating to employees (applicant tracking, onboarding, PTO management, payroll, offboarding).
1) Rippling failed to pay FUTA for me, with minimal notice and no obvious recourse. 2) Rippling let us swing for a few days during the Silicon Valley Bank debacle--they took our money, but our employees did not get paid until they made sure they would not get left holding the bag. 3) Rippling Unity does not do what their sales reps claim it does. 4) Daily upsells on the dashboard. 5) Once you agree to add a service, they make it almost impossible to cancel. I requested to cancel services prior to renewal, and I was told that I need to inform them more than one month in advance of annual renewal to make any service cancellations. They are happy to add services at any time, however.
Reasons for Choosing Rippling: I wanted to replace Gusto because their customer service was farmed out to a call center, which dragged out troubleshooting. I'd planned to replace QuickBooks Time as well, but Rippling has less capable time tracking functionality.
Switched From: Gusto
Reasons for Switching to Rippling: Rippling's sales rep promised comprehensive integration with the tools we already used, eliminating duplicate data entry.
Best thing I did for my company!
Comments: My business solved so many issues by using Rippling - Payroll, Time Tracking, Benefits Administration, and many others
What I like most about Rippling is that all of the services it provides are very well setup and run extremely smoothly and are super easy to setup.
Customer service - Rippling could use some help on customer service, especially on the initial onboarding.
Alternatives Considered: TriNet Zenefits
Reasons for Choosing Rippling: Rippling provides so many services and consolidates everything into one system
Reasons for Switching to Rippling: Rippling has the best services and their system works better.
Rippling Is great
Comments: It has been an extremely positive experience overall.
Rippling is easy to use, intuitive and makes processing benefits and payroll very easy. It takes hours and hours out of the payroll process.
It's a little pricey compared to some competitors but you get what you pay for...
Happy I switched
Comments: Rippling has been an excellent solution that I would highly recommend.
The fully integrated payroll with our 401k provider and our insurance solutions have made running payroll so much easier than quickbooks. I also really enjoy on the ease of onboarding and off boarding employees as it has saved me a lot of time.
Support has been quick to respond via email but I would love to have a telephone support number for immediate needs.
It does absolutely everything. I love having just one login and one portal for my benefits, pay stubs, continuing education, IT management, passwords, tax stuff...a lot of products claim to do everything, but Rippling actually does.
RPass is awesome in theory but in execution, there are hiccups. I have to re-sign-in so frequently it's almost not worth it.
Basic Admin User and Employee
Comments: Tasks that I've often put to the side in the past, such as initiating employee onboarding or selecting benefits during open enrollment, are not put aside for later any longer. Rippling provides an experience that is easily navigable and can be done a page at a time, saving your spot to return to later.
From the employee view to the admin view, things are easy to navigate and easy to read. Each screen is set up incredibly well to offer a pleasant and fluid experience, it is not overwhelming.
I haven't found what I don't like, so far I'm very happy with Rippling.
Simple to Use
Comments: When I came to work for my company I had never used Rippling before. I work remotely, so there was no one around to help me or ask questions about the product. Thankfully it's so user friendly that I didn't need assistance using it and had no questions.
I like that I can put in time off requests easily. I appreciate that we are able to consistently get our pay. The product functions as it should and is easy to use. I can't think of anything better than that. Easy to automate.
There isn't anything that I dislike about Rippling. It's a simple product that does what we need.
Rippling is fantastic! Best software product I’ve used in years
Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN]
) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.
The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.
The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.
Reasons for Choosing Rippling: Old school payroll systems don’t seem to be focused much on the end user, which results in a complicated product and a host of needless activities and obsolete work streams which waste valuable time and cause undue frustrations. Plus, Not only is Rippling a huge time saver, but also a money saver as well! We have substantially increased productivity while reducing costs by 20%. It was a no-brainer to make the switch.
Switched From: ADP Workforce Now
Reasons for Switching to Rippling: Cost effectiveness, ease of use, flexibility on purchasing only the modules we need. Plus, we were able to bring our own benefits broker, which others don’t allow. We ended up switching to Rippling/NFP as our broker after a couple of months because their service and offerings are more robust than our prior relationship, but that was by our choice.
Great Overall Business Product
Comments: Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.
Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.
The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.
Reasons for Choosing Rippling: Pricing, overall customer service, and health insurance reps
Switched From: TriNet Zenefits
Reasons for Switching to Rippling: Rippling had the right fit for our organization with pricing, products, and implementation.
Amazing HRIS software for Global Companies!
Comments: I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.
I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.
At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.
Alternatives Considered: Bob
Reasons for Choosing Rippling: Namely was not a suitable platform for our company, for many reasons I've included in their review.
Switched From: Namely
Reasons for Switching to Rippling: Bob was not able to support US benefit administration.
Horrible service and on boarding
Comments: Their system is nothing more than the API hub to other third-party service providers. You're paying to connect to your other services through their interface, which costs additional for each service on a per-person level. There are many more affordable solutions with better interface and customer service. To prove how outdated and horrible their system is, they declined my payment (even though I provided my full account info with their rep on the phone that was chewing on the phone, letting me figure everything out instead of trying to help me). I tried to reach my rep, that he disappeared. Due to the inconsistency and the low-level onboarding, I decided to cancel and not proceed with the service. Right after I canceled the service, they went into my account and started to withdraw money without my consent! I doubt that any of these reviews are legitimate. I have found the same reviews on different channels, basically plagiarized.
I didn't like anything once I signed up.
-ZERO Customer Service -Horrible Onboarding for someone who advocates themselves as an onboarding service -Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more! -User Interface is extremely outdated -Functionality is exaggerated.
Reasons for Choosing Rippling: To have a better onboarding and payroll that would encompass everything in one.
Switched From: ADP Workforce Now
Reasons for Switching to Rippling: Because it was cheaper from the onset and easier to use until I actually signed up and all the rest of the cost that wasn't disclosed started adding on.
Rippling does one thing well - sell subscriptions! And they will LIE about ANYTHING to hook you!
Comments: One of the worst experiences ever. Don't waste your time and money.
From a user standpoint it is pretty simple to figure out.
First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for? Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist. Customer service sucks. Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.
Reasons for Choosing Rippling: We wanted to upgrade to an HRIS. We also had concerns about Paychex after our longtime rep went mia and we received some unpaid tax liability notices.
Switched From: Paychex Flex
Reasons for Switching to Rippling: Price. BambooHR is a great HR software but the Trax payroll was too lacking for anything but simple payrolls. Also Rippling lied and we believed their promises.
Reporting as fraud - zero customer support
Rippling took $1000 from me for a 5-person package. When I realized it didn't perform the way they said it would, I asked for a refund. To be specific, they assured me that I could use Rippling in the same way that I use DocuSign. When I tried to upload contracts to send them for signature, the platform wouldn't allow that function. I was going to have to completely re-enter a 15-page contract manually in their online 'editing' box before I could send the document for signature. This wasn't what I was told during my original walk-through, so I requested a refund as that was my main need.
When I requested my refund, I received no reply- the person that sold me the package ghosted me, Rippling kept my money and canceled my account. There is no other way to contact their team other than email, and I sent several emails over months before giving up. Going to have to issue a statement about fraud to my bank to try and reverse the charge now.
Nothing. Never got to actually use it because they de-activated my account and kept my money.
Their "portal" for documents to be e-signed is like a bad version of google docs- without the ability to import. You literally cannot import a pre-made document. You can paste the content and reformat it- so good luck with anyone transferring from another platform, anyone with pre-existing documents, basically anyone that wants to edit a document outside of their terrible text editor.
Reasons for Choosing Rippling: I thought Rippling would be an all-in-one piece of software, and I was wrong.
Switched From: DocuSign
Reasons for Switching to Rippling: I was told that Rippling would out-perform Zenefits, QuickBooks and DocuSign combined. That turned out to be a lie, and I am now out over $1000.00. They have no customer support. Good luck getting any issues resolved or getting anyone to help you if you need a refund. When I asked for a refund, my account was cancelled, I was ghosted and no refund was ever issued.
New Client - Implementation was a breeze and we love Rippling!!
Comments: Our business is solving time and attendance tracking, payroll navigation and so much more. This system also helps with our accurate tax reporting. Our experience has been fantastic. From our product quote stage, through implementation and rollout to managing the system we have not encountered an issue that could not be quickly resolved. Our team felt no bumps as we transitioned from our previous provider. We like Rippling so much we are exploring all the products available now.
Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.
AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.
Reasons for Choosing Rippling: Paychex caused our team many headaches. They did not accurately record our employee time and attendance. They did not even know which products we purchased or had under our account. If we called to question, we were often told we could only speak to one person who was assigned our account which pulled our problems out and offered little to no solutions.
Switched From: Paychex Flex
Reasons for Switching to Rippling: We chose Rippling because the technology supports our needs. Rippling customer service and collaborative thinking helps us in real time. The ability to add and remove products as we navigate our changing needs is a game changer. It truly is a positive Ripple effect!!
Consolidated all HR resources in one place
Comments: I rely on simplicity in my day-to-day interactions with the world. Above all, with something I must engage that has such profound implications and stores such priceless knowledge. Rippling's aesthetic and user experience entice me to launch the app and explore.
Rippling simplifies things by integrating diverse elements including payroll, benefits, leave, and more. The consolidation of services into a single location is convenient for both employees and customers.
If you're trying to decide if Rippling is ideal for your business, the lack of a consistent set of membership levels could be confusing. It would be great if the payroll system could be computerized as well.
I am a Rippling admin for 3 companies that I work as an independent contractor for. Ripplings ease of use is top tier and it makes HRIS/Payroll/Benefits Management so incredibly easy. I've gone through 2 different implementations and each has gone off with little to no roadblocks.
I used to dislike a few aspects of the employee profile, but changes have been rolled out and those issues have largely been resolved.
Alternatives Considered: Paychex Flex
Reasons for Choosing Rippling: I was looking to make a switch to a product that had more integrations, reliable / easy to use reporting, and streamlined Onboarding and Benefits Management. I wanted an all-in-one system.
Switched From: Paycom
Rippling is exactly what you need.
Clean platform, makes administration generally easy. Puts almost everything in one place.
I do wish that the application integrations were more than primarily SSO, but instead offered integrated functionality. Also, I wish that the functionality of the integrations worked with any version of the third-party apps, and not just the enterprise versions (for the most part.)
Alternatives Considered: QuickBooks Payroll
Reasons for Choosing Rippling: Looking for something that was a platform and integrated more than just pay.
Switched From: SurePayroll
A lot to like, but if you need payroll be wary
Comments: As I mentioned, on the HR side of things, it is fairly easy to use Rippling. Payroll has its positives, until something goes wrong and then it is the worst nightmare and time suck that you will experience with a payroll software. As you can tell I am pretty frustrated. This isn't my first time that I have searched for other alternatives. I am considering other options at this point. Somehow the last five times I went through this they came through in the end but not before exhausting me, their customer and my accountant. It's not fun to rack up bills fixing the mistakes for software that I am paying for. If I change it will be to one of the payroll services with phone support.
Rippling on the whole is fairly easy to use and employee friendly, until you get to payroll.
The customer support setup is dreadful. Again, the people are nice, but the way it is handled is not acceptable for payroll. Payroll needs to have phone support as it is a time sensitive issue. I have been through all their growing pains, and feel like I should be compensated for debugging their software. They brought taxes in house and now several tax forms are late, again! There is no transparency with your payroll taxes or payments. I reached out to my account representative and his email address is no longer valid. ARGH. The inability to ever reach them via phone is a huge negative and the email support ticketing system is ridiculous if you have payroll questions. Also several of my open issues were never resolved, and they were over a broad range of issues involving payroll, pto, and insurance, yet they closed all the tickets. Again, promises promises on anything that isn't working correctly. The funding may be rolling in for Mr. Conrad, but they are losing grasp of the basics, as well as the items that used to function properly. At some point the reviews will not be so kind if this continues. If they resolve customer support I would be a much happier customer.
Don't Waste Your Money
Comments: Overall, we felt we were sold a really expensive lie with this system. The main functionality we wanted--the automatic integration with all of our tools to make onboarding easier, didn't actually exist. When we started to use it, it quickly became "oh, well you still have to go into Dropbox to purchase licenses, we don't fully integrate with them" and "oh yeah, MS Office you can't do through our system either because of the licensing" so we ended up doing all of these things manually anyways. Their customer service has been extremely poor, and they're also one of the more expensive products on the market. I don't recommend this tool at all--I think they have a really long way to go in improving their product, and I'm honestly amazed that there are so many high reviews on this site.
At the time, it seemed really appealing to make our onboarding process more seamless with email, Slack, and all the other tools our teams were using. The interface and functionality seemed appealing, but overall, unfortunately, turned out to be a letdown. For what we pay for this software, compared to what we get, I can't say much positive in terms of what we SHOULD be getting.
The interface is convoluted and user journeys don't make sense. When we first started using Rippling, we were an early customer so we decided to be along for the ride, but things are constantly moved and changed and become more complicated, not easier, to find and navigate. Among many other things, here are a few of the worst issues we've had: - Inability to de-activate a contractor--if you want to not be charged money every month for someone, you have to fully offboard them otherwise your billing will quickly become insane and wasteful. - Their electronic signature functionality is crap--you have to use their clunky system, you can't just upload your own doc and add a signature box. - Their customer support is terrible! They take a really long time to answer emails (you have to pay extra I believe if you want phone support, if that even exists at all), and when they do, they often deny they've made mistakes or their tech has broken. - Lack of security: we offboarded an employee and it was supposed to automatically offboard them from tools, but the employee let us know that several days later, they still had access to these tools. We contacted Rippling and they denied this, and then a month later they emailed us the equivalent of "oh yeah, sorry about that, our bad." This is completely unacceptable when you're working in technology and clients' proprietary code or other info can be compromised by a terminated employee.
Rippling makes my life easier
Comments: Rippling streamlined our onboard / offboarding process, making it very easy for various tasks to be assigned to the people that need to take care of them. This makes it a lot easier, from an IT perspective, to know we've got everything done for onboarding or offboarding - it rendered my physical checklists obsolete! It also, from a user standpoint, gives me comfort knowing all of my HR related information is just a click or 3 away.
From a user standpoint, Rippling is excellent - it has all of my HR related items conveniently located & easy to access. Payroll, benefits (including insurance details - no more worrying about losing my card!) and PTO all centrally located. From an IT standpoint - as someone who has SOME admin types of access to Rippling, but not full access - it is great to have a central location from which I can pull employee details like title, location and direct reports / who each person reports to. It allows me to keep that same data in sync across multiple systems, using Rippling as the "HR Confirmed" data source. I also love the two-factor authentication requirement. I turn that on anywhere it's an option for me!
I, personally, have no issues with Rippling at all. There's isn't a "likes least" I could offer. I don't know the costs, but we have a very cost-aware management team so I am sure it is competitively priced. I didn't have to get involved in the setup or implementation, but do know that the team that did work through that didn't run into any serious obstacles, and was able to get quick support to any questions they had.
Fantastic onboarding app with user-friendly UI and robust functionality
Comments: The software makes it simple for me to seek time off from my supervisor. I can see how many hours my direct reports have worked and how many they intend to work in the near future. It just makes organising things and dealing with onboarding a lot easier and smoother. I've spent a lot less time worrying about whether or not a time-off request was accepted, as well as how many time-off hours I had before and after a request is submitted or authorised.
Rippling's UI is extremely intuitive, simple to use, and delivers all of the information required for effective people management and operations. Rippling's Time-off feature is by far the most user-friendly. As a consequence, I and the approver and spend less time on administrative activities, which allows me to devote more time to my real job tasks. The dashboard is simple to use and helps you quickly discover the information you want. The nicest part is that I can change the quantities of my payments to different accounts each pay cycle. Signing up for employment benefits, submitting time off requests, controlling your work equipment, and checking your payment information are all simpler processes.
The Rippling Android App lacks key functionality included in the Rippling browser version. The functions under Insurance & Benefits, in particular, are not available in the Android app. My main concern would be purchasing add-ons to get all of the functionality you require. The onboarding procedure was quite lengthy. I wish Rippling could accept expenditure payments.
Empowers employees to engage in human resources management efficiently.
Comments: Overall, Rippling has made organizing employee files, requests, and other important information a breeze. Rippling has also improved transparency and accessibility, which is fantastic for our organization.
I find Rippling's HR management system to be very employee-friendly. It's great that employees can update their information, upload documents, and get approvals all in one place. Additionally, having access to salary slips and other important documents directly through the system is a huge plus. One of Rippling's standout features is its ability to coordinate vacation requests. Employees can easily fill out the necessary form on their page and send it off for approval. Notifications are sent to the direct manager, who can approve or reject the request and provide reasons on time. The vacation calendars also make it easy for managers to manage requests without disrupting the workflow. Another great feature is the ability for managers to easily fill out and modify employee assessment forms, which keeps the process running smoothly. And Rippling's recruitment procedures are completed promptly, which is fantastic.
While Rippling is generally very good, there is room for improvement when it comes to customizing forms and deleting documents.