The most complete revenue management software in the short-term rental industry designed to help you earn more revenue and save time.
It was easy to setup and integrate with Airbnb and syncs flawlessly with my account on a daily basis or when I make adjustments.
I haven't quite gotten the hang of the layout for a single property and seem to often have trouble finding the button to sync and update pricing.
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A solid pricing engine, does a great job if you want to customize.
Comments: As an Airbnb owner, you don't want to automate your pricing. Wheelhouse adjusts it based on seasonality, day of the week, special events, your preferences, how many days away it is, etc. It can adjust minimum stays as well, and is fully customizable to automate your listing so you don't have to mess with it, just set your preferences and don't think about it.
You can customize everything. Want to disable single night stays except to fill a gap between two reservations, no problem. You want to price Christmas time a little bit higher than normal, but still have it auto adjust as the date gets closer, you can do that. It is pretty cheap, only 1% of booking cost. And the support is amazing, they take care of you. The ability to fill single night gaps was a request I had asked for, and they implemented it.
Sometimes there can be bugs, it's a developing product, but they are constantly adding things over time, it has grown massively as a product over the past year. Sometimes if you're not careful bugs can cause you to loose revenue because it will adjust the price incorrectly and you don't notice.
Automate pricing & increase your property rentals revenues by at least 20%
All in, it's a very good piece of big data software which will immediately translate into increased revenues & less hassle.
To me it's a must : when in the market for property management platforms, i would only look at those that would enable a connection with Wheelhouse
The pricing algorithm does a great job and is very accurate: as an example, not only was it able to precisely forecast the peak in demand generated by Fashion Week in this particular street in Paris where my property is located, but also to calculate by how much i should increase nightly prices to make the most of it. I was really amazed... since that i have 100% trust in the pricing algorithm. It's also very good at getting a majority of bookings in advance at relatively high prices, but flexible enough to adjust for last minute single nights availability (unique feature vs. competition i believe).
Recent improvements in the UI were welcome. Integrations with other platforms are growing. Next item to improve is to be more mobile-friendly (either thru a dedicated app, or an adaptative html design of the existing website)
They were tanked by airbnb, and terrible customer service
Comments: Despite losing functionality in how I could control my listings in wheelhouse, WH has offered zero flexibility in terms of adjusting my subscription pricing, and/or refunding me. Frankly, they don’t seem to care about the customer.
I liked that it could automate pricing (at least it used to before airbnb changed their api)
Airbnb changed their api, now wheelhouse is virtually useless. My listings became disconnected, and the only way to get them back online, because wheelhouse doesn’t have a proper fix for the situation, is by forcing instant bookings to be on (doesnt work for my business) and unreliable calendar syncing, and additional feature restrictions. Obviously airbnb screwed them because airbnb now has similar automatic pricing controls. But what’s worse is that Wheelhouse hasn’t changed their pricing or what they offer their users affected by this situation accordingly. They’re dismissive in their customer support.
This took our Airbnb to the next level and pays for itself over and over again
Comments: I refer it to every short term rental host I come into contact with. Their customer service is great and I am really pleased with house the product works
I LOVE that it is making us significantly more money and getting significantly more bookings than we were getting prior. You look from one year to the next there is a significant increase in revenue since using Wheelhouse
It doesn't integrate with VRBO. This is HUGE. Most softwares don't seem to integrate with VRBO and so my guess is that it is more of a VRBO API issue than Wheelhouse, but this is the biggest downfall to wheelhouse having it only work with Airbnb
Put more money in your pocket!
Comments: If you aren't using this, then you are leaving thousands of dollars on the table.
Super easy to use and leaves me with more time to do other things. Also give a boost in AirBnB listings search because it goes in and adjusts my calendar daily. The price is EXCELLENT!
Nothing, really. It works really well and lets me go about my daily business without having to worry and changing my rates all the time.
Wheelhouse a turning point in pricing properties
The evaluation of the offer and demand in the local market
There is not enough statistics on performances
Using data to make you to make you a better host
There are two things--the revenue management software does optimize prices through the year, and ths support team a scrappy, hands on, and dedicated to their customer. It has not only made me money, but been a lot of fun playing being a customer.
The company responds to criticism, and over time works on removing things that are not 'likeable' Most recently they fixed the biggest con for me, which was adding functinality on minimum stays. I do not see any major cons at this time.
Takes the work out of maximizing nightly revenue!
Wheelhouse's algorithm takes a ton of things into account, and can work without any input on my part. However, it gives me a ton of control to set custom rates on a nightly basis, and custom seasonality adjustments by month. And the best part is that I only pay for days where Wheelhouse sets the price, not my custom-priced days!
Better custom controls over last minute discounts would be good, but I still have the ability the customize individual nights prices by percent discount, set dollar amount discount, or custom prices.
This software enables me to compete in my market by getting the price for my accommodation right.
Can initially be difficult to access all the features; just requires some practise. Accounting process can be confusing but has improved a lot in the time I've used it
Comments: Haven't had any problems that required support yet. One thing is like to see is why a price is what they set. Haven't had any negative experience so far.
It always gets me great prices for my properties on airbnb. Easy to use and set up its like magic, always watching your rates for you.
Does exactly what it promises to do: sets your pricing on profitable auto-pilot
Wheelhouse helps us make more money by adjusting our AirBnB price dynamically.
It is very good.
I like that Wheelhouse is, day by day, learning what my pricing should be and is continually adjusting the pricing to meet my goals. Before I used Wheelhouse, I would occasionally adjust my pricing based on seasonality and vacancy. But I would not set prices for my entire calendar (that would take too long), and I did not do it very often (since even small changes took a lot of time.) Plus, I had no clue about special events, or any information about the wider market. With Wheelhouse, it sets all my pricing for my entire calendar, including adjustments I never had time to make (Weekends, special events, market conditions). And it does this every single day. Because I prioritize occupancy, Wheelhouse (at my instruction) aggressively adjusts rates to fill holes in my schedule as needed. At the same time, it keeps my rates high for the days when it should be high. I would not have the time to do this myself, and I would not know what values to set. Possibly the most valuable thing Wheelhouse does for me is this: it is figuring out what my basic price should be. When we started out, we just had to guess what our price should be, based on pure speculation. But Wheelhouse is making fine adjustments as it goes, and is figuring out our basic rates using the most important information of all: what the guests are willing to pay. I am confident our pricing is far better with Wheelhouse, and that we are making more money. Well worth the tiny price they charge.
I wish the system somehow magically knew when a booking was made and used the new information to adjust the pricing right at that moment. As it is, Wheelhouse checks every 24 hours (I think). Plus you can ask Wheelhouse to refresh manually. But that involves going to the web site and pushing a button, which is more work that I am now used to doing since Wheelhouse took over. I also wish Wheelhouse could magically make people want to book my listing before all other listings. I guess that is a future feature request.
Amazing - Will never look back!
Amazing job of dynamically pricing my rental. Removes any work that I have to do. I love it and would never consider not using the software again in my life. Customer support is great and follows up. Overall highly recommended - will never look back!
Customer service takes a few hours to reach and only available by email. I wish they would be willing to call you when they receive your email -that should be an option. Grateful it’s not a few days!
Thank you so much for your kind words, Christian! We're glad you're having great success with our platform. If you ever need to get a hold of us, we do have 24/7 live chat on our site. Also, we are also available to talk over the phone or zoom!
Set it and (mostly) forget it...and make more money than you would on your own!
Comments: Extremely satisfied! I'll be glad to keep using them and look forward to continual refinements and improvements.
Ease of use: I just link my Airbnb and TripAdvisor accounts and it does the rest (with minor set-up--it's mostly OK to use the defaults). Price: their pricing is extremely reasonable--perhaps too much so! The fact they base it on a percentage of your actual, booked revenue incentivizes them to help you make the most money possible. Accuracy: they keep an eye on events and actual supply and demand and help you price appropriately. I often find they price far higher than I normally would, but I usually find I still get booked. Coverage: They cover my market (Branson, MO) where other pricing providers don't.
Accuracy: while I'm in general satisfied with their pricing accuracy, lately I've found they seem to be over-pricing things, especially in shoulder season and off-peak, resulting in me losing out on bookings and having the property sit empty. Flexibility: I wish the system were smarter with offering last-minute discounts. The default option is not nearly aggressive enough, and it can only be customized minimally. I wish they could improve the last-minute discount system to more automatically monitor supply and demand and very aggressively discount rates if the property doesn't book up.
Really worth the price!
Comments: I’m happy with the improvements they make on a regular basis and I’ve alway been satisfied with their client services people who are quite helpful.
Using Wheelhouse for my airbnb pricing has helped me increase my revenue to an extent that makes it worthwhile to pay the 1% fee on bookings.
Sometimes their prices on certain days are completely out of whack, wihtout any obvious reason: like having a price in the middle of the winter (super low season) that is higher than prices in the middle of the highest season, and not because there is a major event. After a few days, these tend to adjust themselves but it make checking your prices every day a must, in my opinion. The other thing I’ve complained about it their « events ». Very often there are two of the same and some non-events are considered as events - when prices are increased because of those, it does not make sense.
Inaccurate Pricing cost me Thousands
- Easy to use - Update prices in a click - Sync with Airbnb - web based - Friendly staff - Global company
- Incorrect pricing on multiple dates e.g. christmas, easter etc - Customer support friendly, but completely unhelpful. Comparable to the friendly face at the coffee shop, nice but usually gets your order wrong. I have multiple properties for different clients in which I manage. I started on wheelhouse with 8 properties, to put my 'toe in the water'. I attempted to sync my account with wheelhouse. They had technical errors on their side. It was suggested to me in their words "just keep clicking sync until it works". This took around 5-6 hours of checking in and doing this over 2 days. So now I'm connected, I believe things were going quite well, pricing was updating etc. Fast forward 2 months later, I was getting a large number of bookings over christmas period and new year which seemed out of the ordinary. After researching other properties in the area and comparing to my own portfolio, I came to realise in some cases we were priced at 1/3 of the price of properties in the area which were of an inferior quality. I approached wheelhouse about this issue in which they were friendly but unhelpful. Politely informing me that it is a known issue and that if i would like to lodge a request for a feature to be added I'm welcome to follow the link. I was gobsmacked. Immediately I queried how to de-link my listings, I was provided a link on instructions to do so. I was not made aware that all the pricing would revert. I spent the next 2 hours repricing.
4 years ago
Hey Darren! Our sincerest apologies for the difficult experience you had with Wheelhouse. We take these issues very seriously, and we've already reviewed your feedback with our team. We are obsessed with ensuring that all of our customers have an amazing experience with Wheelhouse, and we didn't live up to our own high standards here. We take a lot of pride in building the world's best pricing algorithm for vacation rental professionals, but also understand that we can always do better. In this case, we are internally reviewing our Christmas 2018 pricing recommendations in Adelaide, and will be pushing some updates to the algorithm as needed over the coming weeks. If you'd like, we can set aside some time to chat on the phone, and address what else you'd like to see improved with the product. You can also email us directly at [email protected] to arrange a time to chat.
Comments: It's been amazing, thanks to it I can put a minimum and max price and they work with that according to how the market it's behaving. I know that I'll get a fair and great price for my property and that it's constantly being updated with the best price of the market, making my listings competitive and attractive.
This software will make your life easier, updating the price of your properties every few hours a day and also the best part it's that the data it's amazing, you'll know how the market is working according to the price they recommend.
It would be a great option for the future to have a flat rate instead of the % of the reservation, and would love to have more features and new improvements.
Comments: Outstanding looking forward to the future. Makes my life much easier. I can let my prices work and monitor them so I can focus on other tasks. Wheelhouse is clean and easy to use. I love how smooth it is. Everyone is friendly and quick to help. I tried several dynamic pricing tools before I decided that Wheelhouse is the way to go for my business. I own and manage 24 very busy overnight cabin rentals in Gatlinburg, TN. I look forward to growing much faster with the help of Wheelhouse.
Very easy to use and understand...I can update easily from my mobile phone if needed as well...it took me no time to feel confident in allowing Wheelhouse to work for me and my business...staff was friendly and very helpful
I'd love a tape chart within an app. I'm not complaining at all because it is great as is. I look forward to how the company evolves in further optimizing a dynamic pricing tool for its customers. I have felt at easy ever since I signed up. Haven't for one second doubted my decision and I am looking forward to the future.
Comments: Hassle free pricing is the way to go.
This was great software to manage my listing for many days with various prices.
Hard to figure out how to set it up for individual rooms verses a whole apartment.
Easy software for congestion pricing
Comments: Customer service is always available and willing to adapt the algorithm based on the unique characteristics of a region
The system is easy to deploy and manage allows to price properties appropriate to demand and need. . The cost of the system is worth the benefit.
there is an occasional lag in automated updating pricing in user platform (Airbnb) when blocked dates that have been opened. You can do it with a manual refresh if you remember to do so. Would be good if the refresh would work instantly all the time, however, its a relatively minor inconvenience to check.
Top of its class. A+++
Its been a great experience using Wheelhouse and working with their team members. The setup process can be overwhelming at first, but once you learn the process its pretty simple. I like that they provide a sort of "setup wizard" to first get you started. When you feel more comfortable with the process you can go straight to the rate settings and advanced features. Truly a "set it and forget it" pricing engine. Lots of options to get the automation just how you want it and to match your pricing strategy (I tend to be conservative to maximize occupancy). The pricing data seems pretty accurate, although there are times when I opt to set custom events. They do not collect a commission on custom events, which I appreciate. Overall the commission they charge is worth the service. Customer service is extremely helpful and quick to respond.
I wish there was an easier way to set custom events across multiple listings. It is too time consuming with the way its currently setup. I think they have achieved a good balance between functionality and ease of use. The interface can be intimidating at first, but its easy to navigate one you have familiarized yourself.
Wheelhouse helps me make more money. They are reliable and have great customer support.
Comments: The software helps me to earn more money with short-term rental rooms. It helps me to figure out the highest realistic price that the market will bear.
The interface is reasonably intuitive. All the features that I need exist. The site is very dependable. Anytime I've had questions, the friendly and knowledgeable support staff has given me quick answers. I love that they give me information about what specific events are happening in my area which may affect pricing.
There are not very many cons. I suppose it would be nice to be able to switch between rental rooms using a drop-down, rather than having to go back to the dashboard each time. Airbnb uses a drop-down. The wheelhouse method requires an extra page load.
Great product to help you get the best prices for Airbnb
Comments: I use it as a pretty good guide, it certainly more than covers its cost (which is pretty small). Occasionally - in lower periods, (or when i cant quite hold my nerve) feel they keep prices high too long - and find it quite simple to just override.
It’s pretty simple to understand and use - i prefer to work through the calendar view. Has very simple , intuitive approach to varying prices - which makes for understanding.
It doesn’t link with Booking dot com yet - or only indirectly - which would be the most useful addition for us.
The only reason I wouldn't refer, is because I don't want my local competition to know!
Comments: I have used them for YEARS now. I have loved it.
Wheelhouse more than pays for itself. While I still own responsibility for where my price settings lie, I can toggle settings with a global adjustment to many months in advance in a more efficient way.
A multi-listing calendar on a single page will be a great development, possibly already there and I'm missing it. It's nice to be able to set my settings and walk away for months at a time from the daily grind of price setting.
Easy pricing option to stay competitive and booked!
Comments: Wheelhouse has given us the opportunity to easily stay competitively priced and consistently booked. The ability to set guidelines that work best for our listing helps us still have control over our pricing, but also using the knowledge of the software makes sure we're priced correctly. The customer service is outstanding! They are continually updating and adding new features to be cutting edge.
The easy use of this software is great! The ability to set guidelines that are best for my listing, combined with their pricing algorithms, gives me an edge up on being competitively priced.
The software is being updated regularly and may not yet have all the features of similar products.
Wheelhouse has gotten me more money with less work!
Comments: Overall we love Wheelhouse and highly recommend it. It’s accurate in pricing, easy to use and very inexpensive.
I love how easy it is to adjust prices! I also love how Wheelhouse predicts very accurately even 9 months into the future. Airbnb pricing is always asking you to lower your price to absurd levels and I spent way too much time trying to put “special prices” on important future dates...with Wheelhouse I don’t have to add any “special prices” because Wheelhouse has already taken that into account with their pricing.
we have two properties, but we only receive one bill with no breakdown of how much we owe on Property #1 and how much is owed by Property #2. Since we co-own #1, this is a problem and too much work to go back manually and try to figure it out.