--- description: Learn more about ICANotes pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ICANotes Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Mental Health Software](/directory/30217/mental-health/software) > [ICANotes](/software/17102/icanotes) # ICANotes Canonical: https://www.capterra.ca/software/17102/icanotes Page: 1 / 6\ Next: [Next page](https://www.capterra.ca/software/17102/icanotes?page=2) > Better Notes, Less Typing - ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. > > Verdict: Rated **4.1/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ICANotes? Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 130 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ICANotes - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: ICANotes offers monthly subscriptions priced by type of user, with plans for part-time clinicians and options for those who only wish to use the Notes module. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling Software - Care Plan Management - Charting - Coding Assistance - Confirmations/Reminders - Customizable Forms - Decision Support Software - Document Management Software - E-Prescribing - EMR/EHR - Electronic Payments - HIPAA Compliant - Initial Assessments - Medical Billing Software - Medication Management - Patient Communications - Patient Portal Software - Prescription Management - Reporting & Statistics - Secure Messaging - Telemedicine Software - Therapy Notes - Treatment Planning ## Integrations (5 total) - AdvancedMD EHR - AdvancedMD for Mental Health - Inovalon Provider Cloud - Quest - Waystar ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mental Health Software](https://www.capterra.ca/directory/30217/mental-health/software) ## Related Categories - [Mental Health Software](https://www.capterra.ca/directory/30217/mental-health/software) - [Mental Health EHR Software](https://www.capterra.ca/directory/32510/mental-health-ehr-software/software) - [Substance Abuse EMR Software](https://www.capterra.ca/directory/32708/substance-abuse-emr/software) - [Psychiatry EMR Software](https://www.capterra.ca/directory/32655/psychiatry-electronic-medical-records-%28emr%29/software) ## Alternatives 1. [Carepatron](https://www.capterra.ca/software/195467/care-patron) — 4.4/5 (843 reviews) 2. [EHR YOUR WAY](https://www.capterra.ca/software/118789/ehr-your-way) — 4.9/5 (527 reviews) 3. [Alleva](https://www.capterra.ca/software/180899/alleva) — 4.5/5 (282 reviews) 4. [SimplePractice](https://www.capterra.ca/software/130710/simplepractice) — 4.6/5 (2822 reviews) 5. [TheraNest](https://www.capterra.ca/software/130400/theranest-mental-health) — 4.4/5 (1029 reviews) ## Reviews ### "I LOVE ICANOTES" — 5.0/5 > **TONYIA** | *June 21, 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) > > **Cons**: I don't have any issues with ICANotes at this time. I am considering adding more features to our profile > > For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. ----- ### "Response to ICAnotes" — 3.0/5 > **Merlyn** | *June 13, 2025* | Mental Health Care | Recommendation rating: 1.0/10 > > **Pros**: Well, the notes are so difficult to navigate. I cannot tell. But with continued use the problem may resolve. > > **Cons**: The system is very difficult to navigate, hard to compile notes. I complete loss information from one note. > > Very difficult to navigate. Hard to understand. Notes difficult to navigate somehow I am struggling with this. ----- ### "Save a ton of time with ICANotes" — 4.0/5 > **Nicole** | *May 30, 2025* | Individual & Family Services | Recommendation rating: 9.0/10 > > **Pros**: The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. The notes are also automatically coded for medical necessity which helps in being prepared for an audit.. > > **Cons**: The templates are extensive however customizing them is limited, and there is no mobile app... The pricing can feel expensive for a small practice... a bigger practice / agency will benefit more from ICANotes > > This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful... ----- ### "ICANotes is the biggest reason for my success" — 5.0/5 > **John** | *June 13, 2025* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Customer service, trainers, ease of use of system once you get to know it, Readability enhancer is great in its infancy. > > **Cons**: Billing process can be confusing at times. I suspect I would be lost if it wasn't for the billing god \[sensitive content hidden\]. Please buy him a vehicle with a removable top to honor him. Readability enhancer at times does not go far enough. External audit reviewers (AAPC) still find readability enhancer often makes it sound "cut and pasted" from one note to another. Wish there was a credentialing piece to Innovalon/Icanotes. It would make it a much better "one stop shopping" experience. And I still laugh every time I say the phrase ICANotes...... > > It has truly been the difference between success and failure for me. There is not way I would be this successful in private practice right now were it not for ICanotes. ----- ### "I can Note review" — 5.0/5 > **Jeanette** | *June 20, 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart. > > **Cons**: when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome. > > overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ca/software/17102/icanotes?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/17102/icanotes) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data