Operto Teams Reviews

Best Bang for your Buck

Comments: Overall I love the software, and the customer service , help desk is always very helpful and there for me , pretty much right away... Never have to really wait more than a day to get a reply on questions I may have.

Pros:

VR Solved my scheduling team problems immediately provided the organization I needed for each member of my cleaning team to function optimally without me having to physically text and tell them where to be and what to do each time. It gives me the ability to make my cleaning department run like a well oiled machine without me having to push them every step of the way. Now they go and clean and take care of things on their own.

Cons:

I can't really say I have a least like of anything thus far using this software. I have been very pleased with it. Maybe the only thing I would love to have in addition is an Inventory list for each unit and a way to keep up with the supplies inventory for each unit... alerting the staff and admins when certain supplies are getting low and need to be repurchased.

Alternatives Considered: Hostfully Property Management Platform

Reasons for Switching to Operto Teams: I was working with Smoobu and asked them about a way to organize my Cleaning staff and they suggested VR to me. I took the trial run and was impressed .

Makes our business run smoothly

Comments: This is just an overall solid software that does everything we need to keep operations and task scheduling from getting out of control. We couldn't run our business without it.

Pros:

There are too many positives to list them all: The biggest thing that stands our for us is the fantastic customer service and onboarding training/support. The experience working with the VR Scheduler team has been the best software experience we have had. Automated scheduling of cleaning and maintenance that is smart enough to move tasks when reservations come in. Drag/drop to move a scheduled task, but smart enough not to allow any missed cleanings. Ability to assign tasks to specific employees and to see the approximate time the jobs will take. Employee start/stop on jobs for tracking payroll as well as how long a job takes. Piece pay tracking for non-hourly employees Linen packing lists Ability to assign check lists to tasks and for employees to report issues with photos that can then be made into tasks and assigned for completion. Ability to assign multiple employees or teams to the same tasks.

Cons:

The learning curve would be very steep if you attempted to use VR Scheduler without any onboarding training. It could be a little more user friendly out of the box, but honestly, if you do the training, it's pretty easy to catch on, and the people at VR Scheduler are always there to help - always willing to do more training.

Alternatives Considered: Properly and Breezeway

Reasons for Switching to Operto Teams: Significant pricing difference (VR Scheduler is a bargain) and we loved the software and people at VR Scheduler when we trialed it.

VRScheduler

Comments: I have a good experience with this software thus far and training on this software is easy to accomplish as long as you have detailed notes.

Pros:

I like this software because currently the property that we service has different Islands and it is easy to decipher through which hoe is on what island.

Cons:

The fact that it is not as user friendly, however once in the system and you find your flow it becomes easier to use.

Game Changer!

Comments: VRScheduler has be been a game changer for my department. We were dealing with inefficiencies, excessive man hours scheduling and keeping track of all the operations within the department, A LOT of human error. All of these issues have been eliminated and have improved our efficiency, consistency and overall accountability. [SENSITIVE CONTENT HIDDEN] and team have been very receptive to making changes/improvements to the software that have been very beneficial for my department. I highly recommend VRScheduler, so sad it took me so long to make this change!

Pros:

Integration was super easy!! Set up was time consuming but not difficult! Auto- generates and pulls in real time from Res Software. Auto Assigns all staff requiring minimal adjustment. Ability to see schedule days, weeks, months in advance. Easy adjustment for call off's , cancellations. Less time & energy required to manage 40 field staff and 200 homes.

Cons:

I would like to see some improvement in the notifications. The Issues section streamlined. It is not very user friendly, time exhaustive and duplicate issues. I'd like to someday see a communication aspect-Direct Messaging to field staff and entire team.

Alternatives Considered: Properly and Breezeway

Reasons for Choosing Operto Teams: Ultimately it was the growth of my department and the company. We no longer could function under the other software efficiently and/ or effectively. It was time for a change and for the department as a whole to take it to the next level.

Reasons for Switching to Operto Teams: I felt VRS had more features as it pertains to a housekeeping department. Others were mostly Maintenance and Owner centered. Easy interface and it felt more dynamic, as far as ability to set features to my needs. I would not have to fight the software to make it work for me. VRS was a newer/smaller company with the ability to make changes and adjustments to meet our needs. I liked the idea of "growing" together. Other companies were "set" in their features and had little to no ability to adjust. Of course...price!!

The leap from Maid Service to Property Managers...

Comments: Customer service has been incredibly responsive to our needs and patient with us while with implement and acclimate to a more streamlined and organized workflow.

Pros:

VRScheduler has allowed us to combine our maid scheduling and property management software and consolidate into one dynamic and flexible interface. This has helped us grow the vacation rental management side of our maid business and effectively took us to the next level in our business.

Cons:

The front end implementation is a little nebulous and takes time, but such is the case with all great things. You get out what you put in, and the learning curve is well worth the reward.

AVRS Review

Comments: I am enjoying the program and the support we receive is amazing. Regardless of how many emails I send in a day every single email is answered within an hour.

Pros:

The most impactful is the ability to import AirBnB and other links into the schedule, turnovers are automatically entered which helps to reduce any booking errors. Once all your information is loaded (which the VRS team will do during your trial period) the ease of use is very simple and user friendly.

Cons:

It would be nice if the calendar could print as it looks in looks like in the scheduling calendar with the different Region colors etc.

VRScheduler is a NO BRAINER

Comments: My company is more organized than it has ever been. VRScheduler has provided me the tool to minimize operational costs while increasing our quality of services provided.

Pros:

VRScheduler's software was able to be tailor fit for my housekeeping company, providing me more structure than my company has every had.

Cons:

It is definitely not software I could setup on my own, it was much more difficult than what I had experienced with other products. However they are very hands on in teaching you how to use the software, providing that tailor fit setup specific to our business.

Excellent software at a fantastic price

Comments: We couldn't be happier. VRScheduler does everything we need it to at a fraction of the cost of other software providers. It has excellent reporting functionality, great support and is complete in what it covers. Basically, it saves our business so much time, plus we have faith that it will always work properly. We would recommend this product to anyone.

Pros:

The ease of scheduling. You can easily see your day or week ahead, and allocate jobs to cleaners efficiently.

Cons:

As with all cleaning software, it is a little arduous setting up checklists across multiple individual listings, but I can't see any workaround for that.

Excellent software to task and schedule our vacation rental staff

Comments: I know the majority of the tasks our staff is completing on any given day/week/month. I can track when the task is started, ongoing and completed and if there were any issues that arose while completing the task.

Pros:

VR Scheduler is dynamic, robust software that enables us to task and schedule every activity in our vacation rental business. The developers have adapted the software to meet our needs and continue to develop additional functions/features. VR Scheduler integrates with our property management software. It is a quality, cost-effective addition to our suite of software products.

Cons:

It is not a one-size fits all product and you need to be focused on how you want to utilize the different features/functions. Implementation both at an administrator and staff level takes training.

Excellent customer support

Comments: We have been very pleased with the features of the software and responsiveness for customer support. In fact it is quite robust, and we are continuing to learn about some of its features which can help us improve operational efficiencies.

Pros:

With VRScheduler we are able to generate reports to better evaluate where our resources are being used and where we can find efficiencies. We've saved time and achieved better accuracy over the paper timecards we were using in the past. Our vendors especially love the software - they've even tried to get their other clients to use it since it's made their workflow so much better. Lastly, we've been able to get reports tailored to our needs. Thank you!

Cons:

It has taken a bit of time to get our employees adjusted to using an electronic system. If they aren't especially tech-savvy, they have a harder time. However, the representative has been very patient about helping them get up to speed.

Excellent Program

Comments: Overall I love VRScheduler.

Pros:

VRScheduler is very easy to use. It makes are invoicing, scheduling, and so much more so much easier to operate. Before using this program I was doing all of my scheduling on a large homemade desk calendar. This program is much more efficient.

Cons:

Inspections on the scheduling calendar should move with the cleaning. We have sent inspectors out to cabins that have been moved to another day and didn't realize the inspection didn't move with it. We live in the mountains where cell phone service is spotty so inspectors and cleaners have difficulty accessing the information they need for the property.

VRScheduler is the key to our growth

Comments: VRScheduler has been such a game changer for us, and the more we dig down and learn to use it, the more benefit we get from it. It's a really powerful software with really friendly support, so it doesn't get much better than that!

Pros:

I love the automation! The cleanings automatically populate when we get a new booking, which then automatically goes to our cleaners to accept or decline, and it all flows from there. And if we need to customize something in a particular way, that's easy too. Our cleaners have had no trouble learning to use it. The customer support and onboarding are wonderful. The price can't be beat!

Cons:

It looks a little overwhelming at first, but there is guidance along the way to help clarify. It's not quite as pretty as some of the competition, but it works perfectly.

Great scheduling system

Comments: Overall we have been very happy with the system. The support team have been very helpful when we have had questions and I am sure with some more time and training I will be able to use it to its full capacity. We implemented this system going into a very busy time of year for us so did not have the time to learn all the features but what we have been using has been great. There is a bit of work involved in setting up your initial checklists/rules etc but well worth it.

Pros:

That I have all my checklists and reminders in the one place - no need for clipboards and pieces of paper that need to be filed.

Cons:

That is does not have a mobile app. Although we can use it on our mobile device it is not as user friendly when trying to move between mobile dashboard and administration site. Having an app would be much more advantageous

Saves time and headaches!

Comments: We are very happy with our transition to VRScheduler. We have been able to customize it in so many ways, that make it an exceptional product for our needs! It does occasionally have glitches, but once the tech team is notified they are usually fixed right away. In general, tech support has been fantastic - which made the transition to an online platform much less overwhelming.

Pros:

After 4 years of tracking vacation rental bookings and cleanings using an Excel spreadsheet and iCal, we decided that our list of 40+ clients was too unwieldy for so much manual entry. VRScheduler automatically imports bookings to a central location, and auto-generates tasks that WE identify to go along with each one. The tasks also feed into a staffing calendar, making scheduling a breeze. The best part is that the software has VASTLY decreased the likelihood of a missed booking. If the visit shows up in VRBO, it's on my calendar!

Cons:

While each booking and group name imports automatically into VRScheduler, the number of guests still need to be manually entered for each group. We've been told by tech support that this is a limitation of VRBO and Airbnb (not VRScheduler) - but it's the most onerous part of using it.

VRScheduler has streamlined our business

Comments: Accuracy, ease, time saving, streamlined organization. Everything is now easily track able and kept in one place.

Pros:

I can't say enough good things about VRScheduler. I have been managing the housekeeping division of a growing property care company in a premier recreation and vacation destination for 4 years now. We service vacation rentals from fully managed to just maintenance cleaning and everything in between. Before VRScheduler, I had been scheduling via emails with owners, spreadsheets with bookings and a separate database for my employee schedule. This was overwhelming, time consuming, and in busy seasons, it felt impossible to maintain accuracy. We are now up to 81 properties and are continuing to grow. VRScheduler has made this possibility a reality!

Cons:

An area for property inventory would be great, and I have been told that this is currently being developed.

Has made my life easier!

Comments: Scheduling is a breeze, everyone knows what is happening when. Being able to automate tasks with onboarding of new rentals (that also auto populate from VRBO, or anyone with an iCal Link) is amazing and saves so much time. Being able to have the staff use the app to submit Issues, maintenance or otherwise (lost and found, broken items, etc.) has been very helpful. Task lists make staff accountable, being able to use key words and tags has been great in helping as reminders of special requests or guest itineraries.

Pros:

I like that once you have everything set up, everything is automatic! Such a time saver and keeps me organized, helpful to get reminders for things that otherwise would fall by the wayside. It has improved our customer experience in this way for sure.

Cons:

Reporting is difficult to figure out on your own, print out features lack a little bit of detail but that could be on my end.

Excellent Software and Service

Pros:

Software is very easy to use and customer service is outstanding. [SENSITIVE CONTENT] is very hands on.

Cons:

Haven’t had any issues during the last two years

Fantastic Product For Managing Hospitality Staff

Comments: VRScheduler helped us get organized and streamline our turnover process for cleaning, laundry, and inventory.

Pros:

We love the way this software helps us keep our turnover operations organized. Our staff loves how easy it is to assign and accept jobs, report issues, and stay on top of inventory.

Cons:

There was a little bit of a learning curve with the software, but we expect that with anything this robust.

Essential Holiday rental management tool

Comments: The team at VRS worked well to help us with the setup initially and it was much appreciated. They were flexible with our online meetings to fit in with our time zone, and understanding of our problems during the setup process.

Pros:

Due to our expansion we needed to automate our internal processes and the integration with our booking system, based on Beds.24, was critical to the process and was simply achieved. Staff now have a simple single point of reference for their task.

Cons:

We intend to start using the laundry tracking features but on first glance seems like it could be a challenge! Ideally with a link out to our outsourced suppliers software, I hope this can be achieved as it could save us valuable time.

VRScheduler's task generation and scheduling tools automate my operations so I can focus on growing

Comments: I get time to spend with my family. Absolutely invaluable.

Pros:

VRScheduler is the only scheduling tool I have found that accommodates both my full-service rentals and the owner managed properties cleaned by my company. Before VRScheduler we spent hours copying booking dates into spreadsheets and other software programs. VRScheduler has turned a 20 hour a week task for my manager into 2 hours a week. With VRScheduler I can now grow my vacation rental business without the worries of missing cleans or maintenance tasks.

Cons:

It does take some focused energy to set up, but their customer service is there to help with every step.

Overall Great Product!

Comments: This program solves the problem of needing to interact with home owners or property management as frequently due to the live interaction with ICal links, we love that! and so do the home owners!

Pros:

The Live interaction with customers/clients. Very quick and accurate! There is a lot of customization options.

Cons:

It seems like there are a lot of ways to get the same task or job done in the program I feel that it would be more helpful to simplify and narrow that down.

Great customer service and streamlines our housekeeping schedule.

Pros:

Less manual data entry and alerts on new bookings, an easy way to delegate tasks. Automation! It helps us automate the process of making our housekeeping schedule by instantly gathering data from our reservation software. Then all we have to do is simply move around tasks to different staff members and different days. It saves us a LOT of time and we can focus on strategizing the schedule and doing other things.

Cons:

Could be a little more sophisticated in areas, app runs a little slow. Sometimes I cannot open the app easily and pull it up. I wish that I could easily access/see the dashboard view on my phone. Not as mobile friendly as I would like. Often times we are managing the schedule remotely or on-the-go and our mobile is our only tool and we need to see the big picture. I want to know what everyone is doing and where everyone is at on my phone.

Great for scheduling

Pros:

Flexibility. Ability to add one off tasks. Ability to know where and what your employees are doing.

Cons:

A bit of a learning curve. Once past that it is easy to adapt to your business.

Excellent product, it has definitely helped streamline our cleaning and maintenance.

Comments: I was previously keeping track of cleanings and delegating cleanings manually and using this software has enabled me to be more efficient and productive and has minimized the amount my human error margin.

Pros:

LOVE THE CUSTOMER SERVICE. My point of contact is superb. Always super quick to reply, friendly, professional, and most importantly she knows her stuff and has resolved any issues and answered any question I've thrown her way. The software is also pretty simple and easy to learn and therefore easy to teach others how to use.

Cons:

The only downside I would say is that when they do updates (which fortunately isn't that often) the software will act a little buggy for a day or two, but nothing major. Definitely small ticket items such as a cleaning showing up twice, but if you contact them they'll always fix it.

Great to automatically manage cleaning team for vacation rentals

Pros:

Easy to use and hands-off once you have everything setup

Cons:

A little difficult to get used to, but customer support is amazing