CASH+ Call Accounting Software Reviews

Exceptional Technical Support Staff

Pros:

I wanted to thank you again for going above and beyond to help us at The DRG upgrade our call recording hardware. The process went smoothly without issue, and our call center was able to resume dialing on schedule. The system has been stable and running reports is noticeably more responsive. [SENSITIVE CONTENT HIDDEN] always kills it for us, thanks for all the good work!

Cons:

Report retrieval speed was always a pretty slow process. However, the back-end database upgrade during our hardware migration mitigated this concern.

Great Software, Easy to Use, and Great Customer Service for any Required Guidance

Comments: Allows a hotel to monitor calls from guest rooms and inputs the desired rate per any selected time frame an administrator wants to charge by. Very great product and a better staff.

Pros:

It allows the tracking of phone calls, has many options to adjust your preferred rates or methods of inputting charges for phone calls.

Cons:

There is not much not to like. It does need proper set-up which can be a bit confusing for anyone that has not set up any software. However, the customer service and support provided by the agents compensates for any difficulty one may have. In regards to setting up, you can give them a call and they can help you step-by-step in the setup process or even assist you via remote desktop connection.

Great product for seeing into phone usage

Pros:

Works as advertised. Interesting to see where phone usage is throughout the enterprise. Updates provided to keep the software working well.

Cons:

One downfall is there is not a version engineered to work with our particular phone system, so we are missing out on some reports.

Software Update and Customer Service Review

Comments: My Cash + software needed to be updated to correct a little hickup we had.
I dealt with my reo from the beginning and let me tell you that his Customer service skills were amazing. He not only helped me to get the update up and running on the system but he went ahead and corrected another situation without me even having to ask. He emailed my about all the détails and was always on time when we had scheduled phone calls. I would highly recommend Hansen Software based on my rep's great Customer service skills and also would recommend the Cash + Software. I have just renewed my service plan with Hansen Software and I will make sure I renew it because I know I will get the help I need when I need it.

Pros:

Easy to Use. Web Access. Great Customer Service

Cons:

Not in french.

Super impressed customer of Hansen Software

Comments: Great Service & Support

Pros:

I am really impressed with Hansen Software support. I do not call that often, less than a dozen times in 8 years. That being said, every time I call, they answer right away.

Cons:

They do not transfer me to other people, the person who answers helps me right then. They walk me through setting up an extension, report, or changes needed for an automatic reports and it is just done-done very quickly. It is really great support without any pain. Totally recommend them because of their support.

Outstanding service completes experience with growing product line

Comments: Hansen Software brought us incredible value with its Call Accounting package, and specifically the Call Recording add-on. From a small-to-mid-sized business perspective, we shopped the competition thoroughly and we would be extremely surprised if you could find a more cost-effective call recording solution. The software is extremely reliable, secure, and full of features for compatibility with many industries. In addition to well-designed software, it's truly Hansen's training and support team that brought value to our customer experience. The support team was highly accessible, professional, and determined to make sure our configuration worked as expected. Hansen Software takes ownership and accountability of their product's performance, which was evident in the attitude and preparation of their support team.

Pros:

Value, accuracy, reliability, and customer service & support.

Awesome company with a great product and service!

Comments: I have used CASH+ at two different locations. The software is great and works as it is reported to work. If issues ever crop up I know I can count on the support staff to make it right. Never had a bad experience with the software, support staff or with follow-up.

Pros:

It works as described and is solid.

Cons:

None at this point and I am a long time user having followed them through several upgrades of the software.

Always accessible. Software easy to use.

Comments: Again it performs as we expected. Monitoring call accounting to use as a management tool more than anything else.

Pros:

For our purposes, this software is perfect for reporting time and calls. We use this tool primarily for a management tool as we are a sales organization and can monitor the activity of each person.

Hansen followed up to see if we had received our upgrade and applied it or if we needed anything.

Comments: It is working when I need it. We have had this software now for 7 years and I have only had an issue twice that held me up. Both the issues were resolved in an acceptable amount of time - hours not days.

Pros:

For our monthly reporting requirements which we complete once per year, I find that the software is easy to remember how to use. The reports created easily download into an excel spreadsheet and we can sort them that way. I also like that we can pull either by one station, a select group of stations or the whole company as required. We have never lost any data, even at the time electrical services were down for a week, or someone on our end who was untrained tried to "fix" something. Their support services are quick and efficient - an issue I had this morning was updated and corrected within a very short time and their support corrected the issue without holding me up on the line with them. I received a phone call when it was complete.

Super impressed customer

Comments: We didn't get Hansen software from them directly. BSB Communications' MiTel phone systems were chosen. Hansen Software's customer service has blown me away.

Pros:

Hansen Software's customer service is outstanding. I don't call very often; in the last eight years, I've only called maybe a dozen times. Having said that, they always answer soon away when I call.

Cons:

They don't pass me off to other people; instead, the person who answers assists me immediately away. They walk me through the process of adding an extension, creating a report, or making adjustments to automatic reports, and it's all done in a flash. It provides excellent support without causing any discomfort. Because of their support, I highly recommend them.

Hansen support is some of the best I've ever experienced.

Comments: My customer is extremely satisfied with the data collected with Hansen. Hansen technical support makes ME look good as the PBX vendor.

Pros:

I'm a technician for a PBX vendor, and the Hansen support staff and engineers were able to work with me on a complex SMDR issue. They were polite, professional, and fixed our complex issue perfectly.

Cons:

There are no glaring weaknesses, anything we have needed has been sorted out and solved by Hansen support.

The entire team at Hansen is the best in any business that I have worked with in the past 45 years

Comments: Making customers happy by enabling them to manage their staff more efficently

Pros:

The flexibility to help with our customers with any reports deemed necessary. The great response when asking for assistance is unlike any company.

Great Customer Support

Pros:

This software is very user friendly and very flexible. There are many different reports that are available and the customer support is wonderful and very helpful.

Never have any issues

Pros:

Easy to use. Never have any issues with functionality. And if there is every any questions or concerns, the customer service is fast and courteous

Great from day 1

Comments: It covers every need I have.

Pros:

Very few times I have needed help but when I do its there. It was easy setup user friendly interface it does everything I need and more!

Excellent product & service

Comments: The main use for us is tracking our residents' long distance calls for re-billing each month.

Pros:

I love the scheduled reports that are sent to my email automatically so I don't have to remember to generate them every month.

Cons:

Nothing comes to mind, although there are so many features I haven't had time to explore it's hard to say for sure.

this program is a lifesaver!

Comments: i am able to identify employees who state they did not speak to a patient when in fact i can see they did and i am able to tell when a patient states they called the office when they have not

Pros:

i can check every telephone number calling the office, very helpful when a patient states they have called several times and never received a call back

Helpful Customer Support

Comments: We had an issue where our call data had stopped collection within CASH+. Our reps had a sense of urgency to get the problem resolved and were quite helpful. The reports resumed collection the following day. I have always had a good experience working with CASH+ representatives as they are prompt and eager to help.

Pros:

Easy to use, fast report downloads, reports automatically sent

Cons:

We were not notified about the software upgrade with sufficient notice. This may have been the cause for our issue with not getting calls to be captured on the reports.

Cash + Call = accountablity.

Comments: Every time I needed help, they went above and beyond.

Pros:

I really enjoy this software. It really helps keep people accountable in the office. Great tools and customer service.

Cons:

None really.... really great service. Awesome product.

Excellent Service and Support

Comments: We used Hansen Software Corporation to facilitate the installation and reporting of long distance telephone calls by guests when they are at our facility. They installed the software and followed up with telephone training. The company was very responsive to our needs in a timely manner and this allowed us to start using this long distance feature immediately with no down-time to our computer system. The technicians I dealt with were very knowledgeable and friendly. I would highly recommend this company if you are in the market for this type of service.

No Better Customer Support Anywhere

Comments: I have been in tele-com for over 20 years working with many manufacturers and service providers. Hansen Software customer support is better than any other company I have dealt with. Their commitment to insuring our end users receive the best experience should be the gold standard every company strives to achieve. This has been consistent over many years. Each employee I have spoken with has been eager to solve whatever issue is presented and takes complete ownership of it until a resolution is found.

Cash+ Call accounting works very good with our Cisco CUCM Ver 10

Comments: University IT VOIP specialist - 8 years working with Cisco VOIP and 6 months with Cash+.
From day one sales rep. to integration with tech support everything went very well.
In the last 6 months I've called in about 4 times for assistance and time of respond was less than 2 hours. They've helped us producing special reports in conjunction with Bell Canada Mobility. Cash+ apps that I've have in hand **fee does not** apply to each every user's phone. Technical staff were very knowledgeable and kind.
Apps is a lot easier to manage comparing to the two previous apps we did use in the pass and price tag was about 40% lower than the big players in that field...
I've gave an A+ to Cash Plus > www.HansenSoftware.com

Awesome Product & Support

Comments: We have been using CASH+ Call Accounting software for several years. The program is easy to use and provides tons of reports. Every month it automatically generates individual phone extension detail reports which we can send out to our residents to charge back for long distance. I don't have to do a thing; the report magically arrives by email! Customer support from Hansen Software is absolutely the BEST there is, always going above and beyond. Just when I think they couldn't possibly get any better, they surprise me and do just that! Natasha is a true gem, always eager to help and extremely knowledgeable. We are 100% satisfied and plan to be a customer for many years to come.

Cash + Call Accounting product and support has been a great experience

Comments: Cash + has been a great product for VTS. The simple fact that Hansen software coordinates with us to install and assists on the installation is great. However for Hansen software to take it to the next step and coordinate with the customer on training of the software is something you don't see too often with vendors anymore. The clients that we have installed the software have been extremely happy with the product and service from Hansen software. Cash +Call Recording and Call Accounting has been a great choice for VTS to add to our portfolio. Cash + is a cost effective solution for my clients and the support that VTS receives Alyssa has been great.

The software works exactly as described and customer service I've received to date is superb.

Pros:

We required a few report customisation's that wasn't out of box functionality. Hansen software was able to make the changes to meet our requirements and was completed in a very short time frame. We're now able to export the report in a number of different formats for various purposes and audiences (i.e. Managers, Analysts, Developers).