--- description: Learn more about HelpWire pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.ca/software/169762/helpwire Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/169762/helpwire?page=2) > HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere. > > Verdict: Rated **4.9/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpWire? Small and Medium-sized Businesses Small Business Owner IT Support Companies Help Desk Support Teams Managed Service Providers Technology Consultants IT Managers System Administrators ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 79 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Chat/Messaging - Diagnostic Tools - File Sharing Software - Real-Time Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Troubleshooting - Unattended Access ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.ca/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Nice little remote assist app" — 5.0/5 > **Ben** | *March 31, 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Like that it is easy to set up and works well. > > **Cons**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### "Easy to use remote support for all my computers" — 5.0/5 > **Mike** | *April 16, 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and fast setup was a breath of fresh air when compared to past remote support software I used. > > **Cons**: Not able to always have on for remote computers. ----- ### "Probably the best free remote access app" — 5.0/5 > **Darko** | *November 28, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use. Easy login with Gmail. > > **Cons**: Updates interrupting the work. Sometimes it logs me out when I don't expect. Other than that I see no cons. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Verified Reviewer** | *February 12, 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Cons**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *July 24, 2024* | Research | Recommendation rating: 6.0/10 > > **Pros**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Cons**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/169762/helpwire?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/169762/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data