LogMeIn Central Reviews

Perfect for Workstation Management!

Comments: I've used LogMeIn Central to manage user workstations across the networks of two manufacturing companies that I've worked for as the IT Administrator. I've also used Central to manage windows-based Digital Signage computers; both with great success!

Pros:

I use LogMeIn Central to manage all of the user workstations within my organization. This allows me to remote into any user computer to help with troubleshooting, and to do a number of other management functions (ie, monitor hardware, software, anti-virus status, etc). I can also get specific hardware information (ie, graphic card or CPU model) using the Inventory functionality about any workstation in my Central Account. The Central Management Console allows me to see all of my user workstations, group them, setup notifications based on specific criteria (RAM or CPU utilization, new software installs, etc). There's also a File Manager where I can move or copy files from my workstation to the end users. There is a lot of functionality for managing updates, running scripts, etc, that I do not use.

Cons:

LogMeIn Central requires you to at least pay for a minimum of 25 workstations / installations, whether you use them or not, as this is a business-class product.

Log Me In Central A Great Choice For Remote Support

Comments: I have been using the Central Module for years it allows you to put computers in groups to easily identify your customers computers. Also alerts are set to notify you of Windows updates and antivirus software that is outdated on each computer.

Pros:

Log Me In Central has been my go to remote repair tool for my customers. The software is secure easy to use and is loaded with features.

Cons:

The pricing a little high to add features it costs to use but every feature is very useful for your business

Never Really Worked Reliably

Comments: We have maybe 2500 computers we need to have irregular access to. I would say 50% of the time, the computer we would try to access would need to be restarted, have an unfixable black screen remotely, or just not connect due to a LogMeIn client issue. When it worked, it was great, but when you often have to take action or go on site to get your remote software working, it's just not worth it. Support was horribly unhelpful and just suggested updates, which in the long run did not help since issues would reoccur and getting access to update them would require being physically present at the computer, ruining the purpose of this remote access software.

Pros:

It allowed us to access thousands of devices and keep them organized.

Cons:

Devices would either connect with a black screen, or just not show up on the list at all. Visiting my remote computers in person would show the computer started normally, but LogMeIn decided to run but just not connect. Just one click in the LMI Control Panel would make it reconnect. Not polling for a good connection after restart is just bad design, and support consistently told me to just update to the latest version, but through 3 years of experiencing this problem. The black screen issue wasn't resolved either.

Great program but way to expensive

Comments: We started with LogMeIn when it was a free service and purchased a volume license since we had about 70 computers to use LogMeIn for tech support. However as we grew to over 120 computers the annual license fee grew much faster to were it no longer was worth the cost.

Pros:

The program is very easy to setup and use.

Cons:

The expense of the license fee drove us away and to find comparable software for less than 1/20 the cost.

LogMeIn

Comments: LogMein Central has made it easier, faster and more practical to teach and train my staff at different and various times of the day from any location either party is at.

Pros:

LogMeIn makes running a business easier by being able to teach employees pertinent training/information by connecting computers and demonstrating virtually together.

Cons:

Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.

I recommend LogMeIn when managing a lot of remote stations.

Comments: Overall, the platform works well. I've had no issues with security - either to the main account or to any of the remote stations. I've almost never had cause to contact tech support - after many years of use - so that tells a lot right there. The remote access is stable, and I've had minimal service interruptions, and only very rarely was I unable to access a remote station. A simple reboot usually fixed that unless there was something else causing the problem. Overall - it's been a good experience since I began using the software about 10 years ago or so...

Pros:

I am an avid user of LogMeIn Central. That said - the ease of use is the primary thing I like about the solution. I have all of my remote connections stored, then further grouped by internal category and locations. From login to the portal to login to the remote station is a matter of a few simple clicks. Very easy to use and keep organized.

Cons:

I don't like that they eliminated the free version. I also feel they should allow file transfer when you have a Central account.

Excellent tool for managing widely distributed devices.

Comments: We are a radiology medical practice that have radiologists working in three states. When they need support, all the users have to do is make a quick phone call and we can instantly provide support even though there are hundreds of miles away.

Pros:

this tool provides reliable access to our far-flung network of computers and devices to enable us to provide instant, critical support as if we were sitting at the keyboard and monitor. The ability to run diagnostics and the logs right from the dashboard is extremely useful.

Cons:

I think the cost is a little high in the pricing models could be adjusted a bit. However, as reliable and robust as the software has become I have no real complaints.

LogMeIn Central

Comments: We have been using LogMeIn Central for over 10 years. It's a great product and serves our needs very well.

Pros:

The ability to manage all of our remote computers in one place, but we can also group them into subgroups by department, vendor, etc. I also like the ability to create an installation link that I can e-mail to someone and have them set up the LogMeIn software on the computer themselves.

Cons:

The only feature that I would like to see would be the ability to grant/deny remote access on a per user basis by time of day. For example, if someone only needs remote access during 8 AM - 5 PM, we should be able to deny access between 5PM-8 AM.

Alerts actually enhance customer interaction

Comments: We have been using LogMeIn Central for over 10 years, and it remains the most effective tool for remote support.

Pros:

As a services provider for critical services (healthcare institutions and emergency call centers), we have been able to specifically tailor the alerts for processes that may stop, crash, or otherwise impact proper functioning of the systems. We are often able to react before the customer realizes an issue has occurred.

Cons:

Competitive remote control offerings are less costly. However, the feature set offered, exceeds the capability of most other packages.

Remote Control Made Easy

Pros:

Can use it from anywhere and from any computer.

Cons:

Switching between multiple screens is a bit of a hassle. Remote printing does not always work.

Great desktop management tool with a few caveats

Comments: I was able to wrangle in all of my end-users into one unified platform to both maintain windows and application updates and push out anti-virus installations.

Pros:

What I like about LMI Central, in the premiere package, is the bundling of Anti-Virus and now application management and updates. The ease of being able to remotely access an end-user's workstation is what totally sells me on the software. In the past, I had to have VPN access to my work network or with other tools, I could only use Windows to access end-users over the web but with LMI, its platform agnostic and they have a great mobile app for iOS and Android that allows you to connect to anyone in your list from virtually any device.

Cons:

The biggest drawback in my use is the ability to push Windows updates, Anti-Virus installs and application updates. There is a fairly intuitive panel to push out all the requests but using it is like trying to crochet with space gloves, as you never get a real sense of feedback that the changes you requested are actually being implemented in near-real time. Sometimes the end-users workstations falsely report that they are missing installations that I know they are not, so there is a lot of fiddling with the end-users workstation in order to get it to report to LMI correctly. Also, when you've subscribed to the package that includes anti-virus installs, there is no way to centrally manage the AV, as its provided by a third party.

When you are an IT pro - this is the tool for you

Comments: This is the one I chose every single time.
I was one of the first users of logmein and I fell in love with it from the beginning.
I have been a loyal customer and I always recommend it.
Few companies have achieved a level of mastery like logmein has.
Simply the top choice for IT professionals like me.

Pros:

There is something really special about logmein. This software rocks! when you manage several companies, several computers, servers, and remote users you know you have your hands full. Logmein is one of the greatest to help you achieve just that. You can create groups (companies), assign users to the groups, give them rights to those groups, have computers in the groups... and you can manage all of those computers and connect to them remotely. Depending on the version you can do things remotely without having to sing into the computer and know everything you need to know about the status of the computer from a single place (the Central). I have rarely had an issue or a problem with it, it was awesome to be able to control and help free users (no longer an option) and know that no matter what you have the right tool to connect every single time. Deployment is also extremely simple

Cons:

The only thing I did not love was the fact that they removed the free version. By doing so they removed the option to have people who are starting out to build their business. They also forced several people into finding alternatives that would not be as expensive.

Logmein Central is a Great Alternative to VPN

Comments: We needed a remote access solution for our users that also gave them the ability to run our apps, some of which are fat and would never run over a vpn. We were forced to look at vpn software, vpn concentrator and either terminal services or Citrix. We were looking at a lot of complications, support overhead and extreme cost. LogMeIn allowed us to have a remote access solution that can be accessed from any browser that gave us great functionality and security for a very reasonable cost. A fraction of the solution we were previously looking at.

Pros:

Ease of use. Centralized management of all my remote users. Constantly updating with new features. Built-in two factor authentication. Very inexpensive.

Cons:

It might be just me but the User group/Computer group functionality is a little unclear. I think some of the management and permission features still need to improve. I wish they had geoblocking. I get alerts that someone that a failed logon from Russia happened. I need to approve where connections can actually come from.

Our use with LMI/Central

Comments: We have around 480 client desktops on LMI. Some servers, most desktops. We do like their are a local business (we are in the Boston area) and that they are easy to reach. It has allowed us to do a lot more remote support than making physical trips. Travel time and sending a tech can be expensive.

Pros:

We use mostly the free edition of license for our customers within Central, we use other RMMs to obtain Pro if need be (remote printing, file sharing, etc...) It is easy to give remote access to employees of our customers Adding remote users is simple and easy I don't have to keep track of passwords, if a customer forgets theirs, they simply perform the forgot my password routine The interface is simple and there is not much to learn

Cons:

Somewhat limited with free licenses (remote printing, file sharing) That's about the only issues I have with it.

Useful for remote access.

Comments: Great for remote access from home or other location.

Pros:

Price is good for small office with limited computers. Works with all browsers that I have tried it with, although some better than others.

Cons:

Not sure if it is caused by browser but sometimes it seems you have to perform additional installs to get it to load even if you have used same computer before.

Greatest and easiest remote desktop software I've ever used as an IT Tech

Comments: A +++. Amazing software and a must-have for IT staff/helpdesk who support their company's/client's software.

Pros:

I LOVE logmein. Hands down the best remote desktop software I've used. Better than showmyPC, better than apple's remote desktop viewer, better than literally anything else (except that you have to pay for it.) I love that you can easily access someone's computer AND it's easy for them to let you access their computer--very simple for even non-techy people to set up and allow access. And it's file transfer options are top-notch!

Cons:

I only dislike that you have to pay for it...but that's silly. These guys deserve more money. They're killing it.

Logmein provides easy remote access

Comments: This program is easy to use and can accomplish what most folks would want to use it for so I would recommend it for routine use.

Pros:

This was easy to use and set up for 2 computers to access our server. I like the security of the access that it provides and the ability to define access of the user.

Cons:

When trying to track employee work time I found it difficult with the information provided to determine if someone was actually accessing programs or just logged in. I need more details of tracking employee access than this was able to provide but we continue to use it for employees to work from home and remote in to our server.

Remote in from any location

Pros:

I like most that it gives me the ability to work from my home computer. I am able to log in within about 2 minutes and has saved me numerous trips to my office. I've used it in both my accounting and sales job and it really does keep my work info at my fingertips. Another great thing is that it gives our CPA the ability to remote in to get any documentation she needs without having to contact me.

Cons:

Set up is a little demanding but their customer service reps helped. It is also a little slow, there is a definite lag especially when opening reports.

LogMeIn Central

Comments: Overall the product works well. We used it as our defacto remote support tool to support our remote end users. Costs just got out of hand and I had to eventually abandon LogMeIn Central for another company that worked just as well for 1/3 of the cost.

Pros:

Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.

Cons:

Cost. They did nothing but increase...I wish I could say better things about this company but their costs were too rich for our company so we moved to another remote support alternative for our company.

Extend your reach

Comments: I have been using LogMeIn since they have been in business. I write data management software for small businesses. LogMeIn allows me to support many times the number clients that I could possibly do without it.

Pros:

LogMeIn allows me to singlehandedly support almost 100 computers. Unless there is a poor connection, there is no noticeable lag time. Lot's of tools and file transfer are handy too.

Cons:

As a product it is pretty much perfect, at least for my needs. I can't think of anything that I would like to see change except that I would like to see the price come down a bit.

Great for Remote Service Work

Comments: Working in the commercial heating and air conditioning industry, it's vital to be able to connect to customer sites to troubleshoot issues when the arise. A lot of times, a fix can be as easy as changing a set point which could take hours to drive to do. This cuts the time to minutes.

Pros:

This is an easy option for getting remote access into customer computers. Makes my job a whole lot easier.

Cons:

The only thing I can think of is I wish it were a bit cheaper. My company doesn't use or need all of the features. We only need remote access to a lot of computers

I highly recommend this business solution for IT support as well as personal use

Pros:

I like how easy it is to use when I am out of the office and need access to my desktop. It has saved my work life many a times when I need a document for my boss or information for my client while working remotely.

Cons:

They recently added a program to download to be able to access your computer as opposed to viewing it through your internet browser. The only problem with this can be downloaded something when there are restrictions on your computer that won't allow you to take this action.

LogMeIn Saved Us During the Pandemic

Comments: We use LogMeIn for every day use as well as when providing a VM for interns or contractors. This way we don't have to give up physical equipment.

Pros:

The ability to access my work PC from any PC. Also, can assign an account and VM to interns and contractors who are not employees so we do not have to send physical machines.

Cons:

Needs to be easier to remote to Mac. We have a few Macs in office and I would like a more seamless way to support them.

LogMeIn saves time, money and headaches!

Comments: I tell my friends about this software all the time and I recomend it to any others IT techs that need to use remote software!

Pros:

LogMeIn is by far the best remote software I've used. Having over 200 remote computers at various different business locations can be hard to keep organized but not wtih LogMeIn. LogMeIn easily lets you catolog machines by subfolders and it even lets you setup installation deployments!

Cons:

I honestly cannot say there is anything about LogMeIn that I feel can be classified as a con! I love the software and I use it on a daily basis. With an average of 350 computers connected to it.

Highly recommend

Comments: I and my users are able to have remote access to our servers and workstations when and where we need them.

Pros:

I like having remote access to all of my system's machine right in one place and can manage all of my users and set access controls as needed.

Cons:

Only issues I have had is sometimes if you log in at an unfamiliar location it was do the prove your are not a robot thing with captcha and it doesn't always work well with the images.