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About Shopmonkey

Auto repair shop management tool that streamlines operations, including customizable workflows for managing jobs estimates and orders.

Learn more about Shopmonkey

Pros:

We all love how the reports seem to make a game out of earning money.

Cons:

In my opinion , a " pay per feature " instead of the bundles packages.

Shopmonkey ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.6

Likelihood to recommend

8.9/ 10

Shopmonkey has an overall rating of 4.7 out 5 stars based on 249 user reviews on Capterra.

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Filter reviews (249)

Micah
Micah
Owner in US
Verified LinkedIn User
Automotive, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Fantastic software!

5.0 5 years ago

Pros:

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Cons:

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Alternatives Considered: Compass 360

Reasons for Choosing Shopmonkey: They never figured my invoice authorization problem. You guys had more features and a better price.

Switched From: Shop Boss

Reasons for Switching to Shopmonkey: I did sign up with Identifix because I need their massive collection of diagrams and diagnostic reports. Compass 360 is very expensive.

Carmelo
Manager in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Shopmonkey Rules!

5.0 2 years ago

Comments: With anything beginning takes a little time. However, it reminds me of a smartphone. Very intuitive regardless of if you come from an Android or Apple device you will figure it out!

Pros:

Customers love this! Very thorough service -- and what I mean by that is you can offer a customer an experience like no other. Text msg, send pictures, and upload videos to a multi-point inspection report. In the year 2023, customers typically choose text msg communication over phone calls. It's a great tool!

Cons:

I wish we switched sooner! Change is hard but this is one change we should of done sooner!

Ricardo
SERVICE MANAGER in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Not Suitable for Full time Repair Shops But Enough for Custom Shops

3.0 last year

Comments: On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.

Pros:

Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily

Cons:

UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue

Jeremy
Lead Mechanic in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ShopMonkey will keep you Sane!

4.0 3 months ago

Comments: I use ShopMonkey on a daily basis in the shop for most management needs. There is way too much to do and it takes the bookkeeping aspect of the mind a bit.

Pros:

Shop Monkey is so simple to use compared to competitors. It is user friendly for those of us not super online.

Cons:

ShopMonkey can run a bit slow. It has lag between clicks and pages.

David
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Shopmonkey review

4.0 2 years ago

Comments: The system being cloud based is very nice.Shopmonkey is a decent system.

Pros:

Easy to use. The final invoice looks professional.

Cons:

When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better.

Alternatives Considered: Tekmetric

Reasons for Switching to Shopmonkey: The look of the final invoice.The ease of billing parts out.

Kaylee
Secretary in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Organized and easy to use!

5.0 11 months ago

Comments: It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders.

Pros:

I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker!

Cons:

I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey!

Jason
Owner in US
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

STILL DEVELOPING DO NOT WORK WITH THEM

2.0 5 months ago

Comments: I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear.

Pros:

You can create an invoice like any other app.

Cons:

EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use.

Rolanda
Office Manager in US
Automotive, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Streamlining Work Orders and Customer Communication

5.0 2 years ago

Pros:

We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order.

Cons:

Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc

Alternatives Considered: NAPA TRACS, Fishbowl Time & Labor and Tekmetric

Switched From: Identifix Shop Manager and ALLDATA

Joao
Customer success executive in US
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Simple to operate for automotive industry

5.0 7 months ago

Pros:

Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time.

Cons:

Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them.

Daniel
Office manager in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

kar services llc

3.0 6 months ago

Pros:

kept track of in progress and assignment of techs

Cons:

hard to use and navigate was confusing too

Martin
Owner in Spain
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Comprehensive and Time-Saving Auto Shop Solution

5.0 2 years ago

Comments: My overall experience with Shopmonkey has been highly positive. The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable insights into my business performance. I have also noticed an improvement in the management of my human resources, thanks to the platform's team leadership and management tools.

Pros:

I am continually impressed by Shopmonkey's commitment to exceeding customer expectations. Their strategic approach to providing effective processes and procedures has made running my auto shop much more efficient. The platform's excellent communication tools and determination to deliver commercial results have significantly benefited my business.

Cons:

Although Shopmonkey offers a comprehensive range of features, the learning curve for new users can be steep due to its cluttered interface. I believe that a more streamlined design would make it easier for users to navigate the platform. Additionally, the customer support team could be more responsive to quickly address queries.

Ryan
Owner in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ryan's Shopmonkey revie

5.0 4 years ago

Pros:

The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!!

Cons:

Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints.

RYAN
Owner in US
Automotive, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Shopmonkey software for wrenching Ryan’s auto repair

5.0 4 years ago

Comments: I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees

Pros:

The ability to send and get estimates approved by cell phone and email

Cons:

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

Alternatives Considered: Identifix Shop Manager and ALLDATA

Reasons for Choosing Shopmonkey: I switch because with shopmonkey I can run the software anywhere I have internet where with Napa you have to use one device that has the software loaded on to it

Switched From: NAPA TRACS

Reasons for Switching to Shopmonkey: Mostly the convenience of being able to operate the software in the field I’m a mobile automotive shop so that’s very important to me

mary
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great system for any auto shop!

5.0 2 years ago

Comments: Overall, I think Shopmonkey is definitely an asset. We run two shops with it. There are some issues when we switch back and forth between shops, and you will find some thing through out the day you wish it had, But overall its a great system!

Pros:

I like how easy Shopmonkey is to use and the customer service is great. It really streamlined a few things for us. It communicated most of the time with QB with out any effort

Cons:

There are a handful of features which would be nice and there are some bumps too.

Todd
Owner/Operator in US
Automotive, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Shopmonkey is a great value for it's capabilities.

5.0 2 years ago

Comments: The tool is great, but the support staff is greater. From my trial run, to now. They are on top of it and a great to work with. Their strong support was a major contributor to why I chose to go with Shopmonkey.

Pros:

Ease of use. You can easily figure out how to accomplish most task.

Cons:

Cores should be able to be added when you receive a part and then catagorize it so that the bookeeping would be easier.

Mitchell
School bus driver in US
Transportation/Trucking/Railroad, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great what it does

5.0 8 months ago

Pros:

Being able to look parts up and finish the project

Cons:

Nothing much it helps out a lot and gives great infew

William
CEO in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Game Changer

5.0 2 years ago

Pros:

Switching to this system has completely changed how we operate as a team. Making an estimate, sending to client, and collecting funds couldn’t be easier.

Cons:

Being able to collect ACH and google calendar integration.

Verified Reviewer
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

allows users to create and manage estimates

5.0 2 years ago

Pros:

There might be a mobile app available, enabling users to access essential features on-the-go.

Cons:

Regular update and then is I like it this software you in the battle function and all the things

Danny
General Manager in US
Automotive, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The best software for any automotive related shop.

5.0 2 years ago

Pros:

Being able to send customer quotes of service and labor with approvals.

Cons:

The credit card fees are a bit high, it would be nice for the option to upgrade packages for a smaller CC fee.

Petter
Shop owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

So cal classics

4.0 2 years ago

Comments: It’s good, easy to use and have a professional look

Pros:

I like the professional look and the features like vin look up, email and txt estimates and invoices

Cons:

The phone app is limited, only using it to scan license plates and vin numbers

Terry
Owner in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Greta product for running and managing your shop

4.0 2 years ago

Comments: Over it’s a great product with a lot of features that are useful.

Pros:

Ease of use. Everything flows easily.

Cons:

Vary rarely, but sometimes it can be laggy

Chris
Hr compliance coordinator in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Shop monkey

4.0 2 years ago

Pros:

Keeps files organized for easy location

Cons:

Amount of time from order to confirmation

Celeste
office manager in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

I love Shopmonkey

5.0 2 years ago

Pros:

I love how user friendly this is! Our customers love the ease of being able to pay online and they love appointment reminders

Cons:

Nothing really. Anytime we have a question its answered and I havent run into any huge issues in the 2 years we've been using it

Chris
Boss in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent software for automotive related businesses!

5.0 5 years ago

Comments: With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys.

Pros:

This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand.

Cons:

If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app.

Megan
owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to Learn & Fantastic Customer Support!

5.0 5 years ago

Pros:

This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update).

Cons:

There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop.