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Microsoft Teams Reviews

4.5 (9,327) Write a Review!

About Microsoft Teams

Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.

Learn more about Microsoft Teams

Pros:

Microsoft Teams is a from a very strong platform and has good integration ability with same platform.

Cons:

Sync with desktop prone to errors. The UI for editing in teams is horrible and prone to errors.

Microsoft Teams ratings

Average score

Ease of Use
4.3
Customer Service
4.2
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.4/10

Microsoft Teams has an overall rating of 4.5 out 5 stars based on 9,327 user reviews on Capterra.

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Anshul
Anshul
Senior Associate Consultant in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Microsoft Teams is a go to and best software for collaborating within the team!

5.0 2 years ago

Comments: Its a good collaboration tool which helps you in setting up your day at work from meetings to connecting with your colleagues, creating project work related groups are very good features

Pros:

Features like you can manage your complete meetings note, scheduling meeting and collaborating with team mates and access control for the important work related smartsheets can be done on Microsoft Teams.

Cons:

UI can be improved further for the ease of use though its good and it can also be customized as per the requirements of big clients which are using it in their company's world wide

Megan
Megan
Director of Guest Services in US
Verified LinkedIn User
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Just what we need to stay connected

4.0 2 years ago

Pros:

I know there are other chat features out there, but my office has Microsoft 365, so when we all moved to working remotely, this kept us connected. Now we still all work in different locations depending on the day, so it's really great to continue to keep us connected. We literally chat all day as a team, and helps us all know what is going on moment to moment. We also really enjoy the gifs and emojis in there and oftentimes add fun to our day by having a gif competition. It's just silly fun, but we miss being together in the office, so we're grateful for the fun added through Microsoft Teams. The phone app works well (on Android at least), and it's really easy to tag people in a chat so you can make sure they see it, you can make a message "important" so it brings it specifically to everyone's attention, and you can also react to a comment instead of having to reply to it all the time. It really does work well as a chat function for a remote team.

Cons:

I'm sure it's gotten better now, but the video chat features was never really as good as it could have been. At the height of the pandemic, we tried using Teams for our video chat and it didn't have good quality, only allowed a certain amount of screens to be shown at a time, and just wasn't as good as Zoom, so we switched. It does have screenshare, so that's good now, but it doesn't seem to have all the video call qualities Zoom offers.

Stephen
Stephen
Director in UK
Verified LinkedIn User
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Teams is an essential part of our day-to-day business

5.0 2 weeks ago New

Comments: We have an automated booking software that works with Teams and is critical to our business, most other companies use it as well so that helps. Also for our internal meetings with overseas staff, it's the go-to tool and books straight in our outlook calender.

Pros:

Microsoft Teams integrates with all our other software seamlessly. When you use tech you want it to be easy to use, straightforward, and fit for purpose. Teams does exactly that and works perfectly for the intended purpose, and a little bit more ;)

Cons:

I think that some of the additional features that Teams can offer, like document storage could be better advertised and explained. Most businesses have cloud-based storage solutions but if you could do it all in one place, which it does do, then it could be better explained. we didn't know it existed for a while, but I guess at first we wanted a video calling software and were simply focused don that, rather than what else can it do.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

I really hate Teams

2.0 2 weeks ago New

Comments: Terrible. I wish they didn't force mediocre software into their package.

Pros:

It comes with Microsoft. If this was not part of Microsoft I am not sure anyone would ever use it. The chat interface is fine, but worse than Slack. It probably has some native Microsoft integrations (like Sharepoint in the meeting) that make it slightly useful.

Cons:

It is so much harder to use on your phone or with your calendar compared to Zoom or Google Meet. In fact we set up Zoom with Outlook to avoid using it when possible. Member management, integrations, recordings all dont work that well. Working with large meetings or people outside the org is a nightmare.

Verified Reviewer
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Communication allrounder with a few hiccups

4.0 2 weeks ago New

Comments: Overall, it's nice. The UI is intuitive, and I can use it across the channels (laptop and phone). I like the feature richness and can use some features to cover other use cases (e.g., recording rehearsals in single-person meetings). The software acts up occasionally, and you have difficulty finding the issues - the help forum is vast, so it's not just me.

Pros:

In theory, it has everything you need to stay in contact with your teams—chats, groups, screen shares, meetings, etc. I also love that I can use it to record my demo rehearsals, but create a session just for me and record it.

Cons:

Two things: Search for chats and technical hiccups.Search: I often converse with colleagues about a topic via single or group chats or in-channel posts. Let's say I want to re-read through a topic and only remember a buzzword. These search typically finds the line with the buzzword, but I can't just jump to the chat to see the whole conversation with comments just before and after. I must look up the post date and the channel in the search result preview and browse that chat manually.Technical hiccups: Microsoft is releasing features regularly - often beneficial things. But occasionally, you then have issues with stuff that was working before. E.g., I lost the ability to use my Bluetooth headset; people can't get into meetings anymore. Most of these issues get solved by re-installing, but it's a bit of an annoyance since it is also very random who it hits and with what problem.

Oyama
Teacher in South Africa
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Teams: An Essential tool for the modern workplace, with a learning curve.

5.0 2 weeks ago New

Pros:

Well, there are a lot of great things about Microsoft Teams! One of the biggest benefits is that it's a great way to stay connected with your team, no matter where you are. You can chat, share files, and even have video calls, all in one place. It's also great for collaboration, since you can work on documents together in real time. Plus, it's super easy to use, even if you're not a tech expert. Another thing I like about Microsoft Teams is that it's a great way to keep your work organized.

Cons:

Well, there are a few things that can be a bit frustrating about Microsoft Teams. One of them is that the notifications can be a bit overwhelming, especially if you're part of a lot of different teams. Another downside is that it can be hard to find files if you're not used to the layout. I also found the interface to be a bit confusing at first.

Anusha
Business Process Lead in India
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

MS Teams is the best for achieving real time activities in any corporate world

5.0 last month New

Comments: Teams is very convenient app for almost all the initiatives that we are launching and collaboration is the biggest hit

Pros:

instant messaging, emojis, scheduling meetings, calendar, groups, recording, user friendliness, announcements.. almost everything

Cons:

One thing which i am not happy about is, in a new group created, if we have to make an announcement, we cant enable the notification for all of them in the group. Every individual will have to set their notification on.

Guilherme
IT Specialist in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Microsoft is doing a great job with Teams

5.0 2 weeks ago New

Comments: Great tools so far, I'm happy that my company decided to migrate to Microsoft.

Pros:

The best thing about Teams is that you get every tools you need in the same app, it's easy to Open Company files from anywhere, collaborate with my team and participate in important meetings from my home or anywhere else. I like Teams I think Microsoft is doing a great job with its collaborative tool.

Cons:

No Complains so far, the tools meets everything that I need to work from Home, I have Microsoft Office subscription so it complements reach other and make with life much easier working from home

Saravanan
Saravanan
Freelance Consultant in India
Verified LinkedIn User
Human Resources, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Team Meet with Mictosoft Teams

4.0 2 months ago New

Comments: Simply outstanding and we have achieved our target and beats our estimates last financial year

Pros:

The video and audio quality are outstanding

Cons:

There is no words to describe least about this product

Navjot
Navjot
Cloud Service Engineer in India
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Teams makes the internal meetings secure and effective.

5.0 3 weeks ago New

Comments: t really helps in scheduling client meetings if other tools like zoom are restricted in the organization. Also it helps in taking remote access of other's system without installing other tools like TeamViewer and any desk so overall this tool is awesome and really helpful.

Pros:

Microsoft Teams is an awesome communication tool. It really helps in smooth organization meetings whether it is audio meeting or video meetings. It also helps in scheduling meetings for clients and internal users.

Cons:

CPU/RAM resources utilization and also less storage space due to which performance of the application gets poor.Also, sometimes gets buggy in not showing notifications if notifications are enabled.

Verified Reviewer
Verified LinkedIn User
Music, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Back and Forth Conversation Emails Are a Thing of The Past!

5.0 4 years ago

Comments: Teams has signalled a shift in the way those in our business communicate with one another. It has meant that instead of emailing back and forth, users now use Teams to IM one another. No longer do users attach files to emails and send them to one another; now they simply share files quickly and easily through Teams. This increased communication between colleagues and departments along with increased sharing of resources and collaboration on work projects has improved productivity significantly.

Pros:

Teams is a very user-friendly application that facilitates communication between individual users and whole departments. IM capabilities mean that users can message one another to collaborate on projects and share ideas. Files and documents can be shared with others, and Teams also has audio/calling conferencing capabilities (part of Microsoft's vision to deprecate Skype for Business in favour of Teams) meaning users can meet and share ideas even if they are at home or away from the office. The mobile app allows you to chat to colleagues when you aren't at your desk. If users are part of a departmental team, they can view these teams within the app; they can message other team members, share files, and use other Microsoft-specific apps such as Planner or SharePoint if they have been set up. Meeting scheduling is also available from within Teams, linking up with your Outlook calendar. For administrators, it is easy to deploy and maintain the Teams application using GPOs, and the application itself is self-updating on startup.

Cons:

Teams currently installs to the user's 'AppData Roaming' folder, which means that it is installed separately for every user that logs into the computer. It is quite resource intensive to run the applications compared to other communications apps. However, both of these issues have been flagged for review on the Microsoft Teams suggestions and feedback website, suggesting they will be rectified in a future release.

Scott
Controller in US
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Very Powerful Business Tool

5.0 last year

Comments: Overall this is a very good tool that has changed how projects are run. It is well suited to our new hybrid work situations where some are remote and others are working on-site.

Pros:

I use this product daily for my day job. Each day I attend a minimum of one or two meetings on MS Teams. It is great for hosting conferences and bringing people from around the world together. It is also great for one one one or group calls. I belong to several teams that host their info on MS Teams. It is great to have such a powerful tool.

Cons:

The document storage can be a little clunky but that may just be the way that we use it. Does not interface well with our conference room audio/visual equipment when trying to use it as the host for a meeting. Must host from a separate PC, unlike a close competitor's product.

Zuber
Senior Devops Engineer in Sweden
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the Best Meetings App

4.0 12 months ago

Comments: Overall experience is Good and cons I have explained it in above section.. Those would help in improving the product.

Pros:

1. Best app for meetings until now 2. Transcript works great 3. Meeting can be split into smaller rooms for discussions which is a super positive while working remotely 4. Meeting Notes feature small and powerful 5. Recording works great 6. Admin can control the mute of all the joinees 7. Video Backgrounds encourages all to switch their camera ON

Cons:

1. Manor Chat missing feature is: Threads.. The continuous chats are confusing when long conversations go on. Huge drawback 2. Emojis doesn’t automatically popup when typed with colon.. Example, :thumsup doesn’t give thumsup emoji suggestion. 3. Screen sharing sometimes doesn’t work.. Even though screen is shared, other person can’t see it. 4. At times the Teams window is hidden and many find it difficult to reach the window.. 5. In a Group chat there is no option to call only few.. Instead it will call all from the group

Deon
CIO in Namibia
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams - Daily Tool

5.0 11 months ago

Comments: As a technical team with consultants and vendors across the world, we are able to roll out projects that previously would have required on site presence and cost. In the last 12 months we have upgraded two core business tools almost entirely through Teams.

Pros:

Love the ability to keep in touch with remote teams / vendors around the world, with the ability to engage in detail quickly if something comes up. Sharing of documents for end user testing feedback (on other software roll out) has been a particular win as it can be done any time and the ability to see changes only - quickly and easily saves a lot of time). We spend many hours a week with consultants / vendors working through teams, with screen sharing probably the most used tool.

Cons:

Being a member of multiple teams is challenging (we operate as Guest in supplier Teams environments). If you miss an alert from a different team "live" then you won't see it till you switch to that team again. We use the app within Edge to have two different teams active at once but it would be nice to be able to do this withing Teams somehow.

Andy
Technical Training Mangager in US
Maritime, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A great team communication tool that is used every day!

5.0 3 years ago

Comments: A tool we use at work every day. I was aware of the product before we started using it and pushed our IT department to implement it and the rest of the suite of tools from MS.

Pros:

The ability to share specific applications, or your whole screen are both great features. Video along with screen share makes it easy to not only share the information but also see the person you are talking to at the same time.

Cons:

Sometimes it can be hard to find the right meeting to join, end up chasing people around on multiple calls if they don't click the right meeting link the first time. Should be able to merge calls.

Alhassan
Research Coordinator in Ghana
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

opens entirely new world of possibilities on how to boost productivity in team settings

5.0 2 years ago

Comments: Microsoft Teams has helped us maintain our level of productivity in these uncertain times of remote work, where team supervision and monitoring protocols have been completely overhauled. The collaboration and practical communication tools it offers has helped us improve in certain areas of our workflow.

Pros:

The best thing about using Microsoft Teams is that it runs perfectly with almost all of the tools we use regularly in our day to day tasks such as the Office Tools; allowing for real time editing, sharing and location of relevant documents as meetings are being held.

Cons:

The specifications that enable remote control assignment should be revised to allow for lower capacity devices capable of running Microsoft Teams to equally execute this function as well. Also, the installation process could automatically adjust the system settings of the operating system that may hinder the execution of this function fully.

Kacie
Kacie
Marketing Manager in US
Financial Services Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Still some kinks to work out when collaborating with others

4.0 3 years ago

Comments: It's great for scheduling video calls and for quick feedback or approvals when trying to cut down on inbox clutter. But your organization must create rules for which content belongs in Teams, and which on email... otherwise you'll find yourself having to search multiple sources for documented approval or that one PDF you need to forward along to another user.

Pros:

Teams has a useful mobile feature that allows me to answer questions on the go. Individual chats as well as "teams channels" for multiple users are meant to streamline collaboration, including live document editing by multiple users. Similar to Zoom, the platform also allows for video calling that integrates with Outlook and integration with Sharepoint means that documents that are difficult to find in Teams are still backed up on the cloud.

Cons:

Teams is a bit clunky. Editing documents within the platform is glitchy, especially when using a Mac - PowerPoint content looks as if it's bleeding off the page, and fonts are automatically substituted if one user hasn't installed the correct fonts, meaning that it's still often necessary to download PowerPoints and word docs for finalization. It's also easy to become overwhelmed. Users must receive extensive training - creating a chat for multiple people is one thing, while creating a Teams channel is entirely another (although their functions are on the surface level, the same). When a new teams channel is created, so is a new email address. My enterprise conducted months of training and many users, especially those who are less confident with tech, still expressed frustrations or made mistakes that necessitated IT involvement to fix. We've also experienced issues with video call feedback and dropoff.

Scott
CIO in US
Computer & Network Security, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best product for collaboration

4.0 3 years ago

Comments: This is my favorite application and it is an amazing tool. I highly recommend it.

Pros:

Microsoft Teams is an amazing collaboration product and it keeps getting better. From being able to do Live events to its integration of applications, Teams is my "go-to" app for communicating with my teams. The Video Conferencing is stellar and Microsoft keeps adding more functionality. Schools get Microsoft for free and there is not reason they should be using Zoom.

Cons:

Unlike Zoom, the ability for webinars is lacking. Zoom has everyone beat here and Teams really could use this feature for Live Events. Also, Teams needs to integrate with Microsoft Bookings.

Sam
Associate Professor in US
Higher Education Software, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

More than just another videoconferencing platform.

4.0 3 years ago

Comments: I am a professor who had to shift to remote classes suddenly last March, and am still offering my classes to remote learners this year. At first I chafed at adopting the institutionally approved platform (Teams) to run my classes. I actually used Zoom the first semester. This semester I was convinced to try Teams and have really enjoyed it. The main thing I did not realize is that Teams is not just another video conferencing app - it's so much more than that. The ability to create Teams and Channels around specific projects, classes, or discussion topics and then message students individually or in groups has been SO helpful in keeping my email inbox uncluttered any my communication with students focused. It also creates a new form of interaction with students somewhere in between the formality of an email and the informality of a text message (both of which I allow students to use with me). So far it has worked really well. I also love the ability to @mention students in specific messages to ensure they will get a notification and respond. I will also say that Teams works best when it is adopted by an entire organization. The scheduling/calendar feature of Teams is far and away better than that of other platforms I have used (e.g. Zoom) and the ease with which I can add students or other members of my organization to meetings is fantastic. I highly recommend Teams as a more comprehensive solution to virtual communication in the new COVID-shaped world.

Pros:

I really like the scheduling feature and calendar, and the ease of adding other members of my organization to meetings. I also love the ability to create Teams and Channels around specific projects and then send targeted messages to individuals or groups. It really helps me stay organized and keeps my email inbox a lot less cluttered.

Cons:

At first when Teams only allowed you to see four people at a time in gallery mode that was a huge disadvantage over other platforms. I think my biggest complaint at this point is the inability to share computer audio when using a Mac. I believe this will be fixed in the future.

Matthew
Matthew
Designer in US
Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Upgrade from Skype (and Outlook)

4.0 4 years ago

Comments: I love the fact that this is a very easy to use application, to chat with another team member, you just type their name in the search field. It also allows chats with each of the people who’ve accepted (and, unfortunately, those who haven’t replied or declined) appointments in Microsoft Outlook. I’ve not figured out how to disable the ability to invite me to chats about appointments I’ve declined (as I’m currently on some listserv that invites me to the wrong meetings — but this is an IT issue, not a Microsoft Teams issue, to be clear), but this is nothing major. Our organization used to use Skype, which was Microsoft’s only chat system previously, but Microsoft Teams has proven itself much more useful. I can chat with (ahem) teams of people or privately with one person. I’m shown the user’s availability status with an icon next to their profile photo, which is imported from their Microsoft account. These are two great features because, while they are not new or particularly innovative, it is familiar and therefore easy to understand. The paradox in software design is to make something brilliant and breakthrough while keeping it familiar enough that users don’t need a training class or instruction manual. The paradox with Microsoft Teams is that it might make more sense if it didn’t exist at all — meaning, all of these features could be enhancements to Microsoft Outlook. But that same argument could be made for all Microsoft Office products. Overall 4/5

Pros:

It’s seamless integration with other Microsoft Office products so that no new knowledge is needed to use and all of the features of other products are repurposed in this one.

Cons:

Ironically, this application might be better suited if it were merely an enhancement of features in Microsoft Outlook.

Mohammed
Systems Developer in UK
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft's fantastic solution for team collaboration

5.0 3 years ago

Comments: Microsoft Teams has been designed from the ground-up to help businesses get their employees to communicate with each other more efficiently and effectively. In my personal experience with Microsoft Teams, this has been one of the main reasons of the company purchasing this software and using it as a central pillar for the IT teams. The various parts of IT (software team, infrastructure team, business analysts team) have been able to set up their own channels in which they can communicate with each other and send information relevant only to that team. In addition, other channels have been set up in which the entire IT department can share content with each other. In this way, the efficiency of communication has been solved with this one piece of software from Microsoft. The benefits have been realized as teams are now able to spend more time working on relevant things instead of going through content which may be irrelevant for them. The Microsoft Teams 'channels' feature has been instrumental in allowing this to happen. In addition, Microsoft Teams has allowed for colleagues to communicate with each other from one place. This is because the software allows for chat/video/audio/content sharing facilities from within Microsoft Teams.
what benefits realized?

Pros:

There are many features to like about Microsoft Teams, which I personally have experienced: -The overall design of it is very minimalist, simple and clutter-free. This makes it very easy to use and work with on a daily basis -The 'channels' feature is a fantastic feature which is dedicated for conversations regarding specific topics (and for specific recipients) -Skype video and audio calls can be made directly from Microsoft Teams, thus saving valuable time -You can share messages, pictures, files, and links with anyone within a conversation -The 'slash command' feature is a fantastic shortcut tool to anything you want to get done -Microsoft Teams has a special email view in which you can see the main parts of an email without actually leaving the conversation/chat -Microsoft Teams is available on both Android and iOS so that you can collaborate from wherever you are -Microsoft Teams integrates perfectly with Microsoft cloud platforms such as OneDrive and SharePoint. For example, you can actually see and access files that are on the cloud directly through the Teams interface -Dark Mode looks great!

Cons:

To be honest, Microsoft Teams contains virtually all the beneficial features that one could want from a collaboration tool. The interface is fairly simple to use as it has a minimalist design. However, there have been a number of bugs that Microsoft Teams has been affected with, however. Although subsequent Microsoft software updates have solved a lot of these issues, it can get quite frustrating for system administrators at times. A reason why a company may not want to use Microsoft Teams is that there are other solutions such as Discord and Slack which have been popular for quite some time and do offer some good features for free. With Microsoft Teams for example, it is only free if there are less than 300 users and also there is a fee involved if a company then purchases the enterprise licence.

Andrew
Andrew
Managing Editor in US
Verified LinkedIn User
Publishing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect for Staying Connected in 2020

5.0 3 years ago

Comments: Teams has been a great tool for our company to share messages, whether between two people, a division of people, or across the entire company of 100+ employees. Our company switched over from Slack as we grew in numbers, and while the UI has taken a bit of time to become acclimated to, Teams has been invaluable for us for all of the available features and the integration with Outlook calendars and our other Microsoft applications.

Pros:

Teams has been perfect for my coworkers and me in 2020 when everyone is working remotely. We can effortlessly communicate with one another through the chat feature. We have created teams for our various work teams, departments, societies, and even for interests outside of work. Teams has enabled us to continue our biweekly meetings directly in the app. In a training session the other week, through screensharing I was even able to take control of the other user's screen, which was a remarkable feat. Teams also connects seamlessly with our Outlook calendars, which is a great deal of help when someone is asking in the channel about my availability or when a Teams meeting is on the horizon.

Cons:

My only real con with Teams is that I wish it were easier to set a status - the status auto-changes to away after five minutes and sometimes has issues coming back to available. Any away or out of office statuses aren't as readily visible as I would like. The UI overall could be a bit more user-friendly.

Teddy
Infrastructure Specialist in Canada
Insurance Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A Productivity Platform for Microsoft Stack

4.0 3 years ago

Comments: Over experience with Teams has been good but that may be because I am a Windows Admins, and is familiar with the Office365 stack. For OOBE Teams will do fine, but it does require some oversight, which is not what some chat competitors (Slack) require. However, this only applies to the chat module and not the entire Teams platform.

Pros:

For Business use, you generally get MS Teams if you have Microsoft 365 Business Basic or any of the higher plans. Teams is Microsoft's platform solution to collaboration and productivity, which people often mistake it for something else (point solution for 1 requirement: Chat, or conferencing, or calling tool). Teams has received a series of features rollout in 2020 due to the pandemic, and has made it much better from a UX perspective (although still lacking compared to some chat competitors). Depending on your licensing Teams also provide more than just chat/call, including but not limited to Audio Conferencing, Soft Phone (Cloud hosted), Channel Collaborations, file hosting (SharePoint backend), integration with major vendors. If embraced, Teams can become your primary app for day-to-day business producitiy work for regular users. Since MS Teams is the focus for O365, lots of Teams hardware are also being developed which may intrigue more techie end users.

Cons:

1. Licensing may confuse people not familiy with Microsoft SKU. Hopefully you are working with a VAR or MS Licensing Expert to get your started. 2. UX as I mentioned is very poor in some aspects, but have improved considerably last few quarters. 3. File sharing can be improved. Users not familiar with OneDrive/SharePoint will have very messy permission schemes very quickly. 4. Administrators have a tough time managing Teams creation, due to requirements with Office365 Groups. This can only be disabled via PowerShell as of writing this review. 5. Integrations with most apps are very poorly done, and is often detrimental to productivity instead of improving it. This is probably a problem with the MS Teams app than the integration itself.

Filipi
Filipi
Analista de Sistemas in Brazil
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best of the simple, functional and practical

5.0 3 years ago

Comments: In general, I really like this software being the one I currently use in my work and it suits me well with an interesting performance and the convenience of being accessed on all devices. I recommend it to everyone.

Pros:

This is one of the most useful and useful software in the entire office package. After the implementation of this software in the companies where I worked, I realized that the tasks related to meetings and to be more practical and easy to perform, as it was no longer necessary to perform integrations or accesses in other environments or configure the infrastructure equipment manually. In the scenario in which we currently live (currently pandemic) this software proves to be something really useful and functional, solving with elegance and practicality a communication problem that most people were using, from corporate meetings to classes in an educational environment. The features are interesting and meet virtually all scenarios, something to highlight is the possibility of recording meetings without the need to install plugins for this action and also the convenience of making presentations, task boards, WIKIs in teams, posts, which it helps me a lot in my day-to-day. It is certainly a software that is still evolving, but it presents something very interesting and highly recommended.

Cons:

It is undeniable to say that this software is not among the best in its category and is also very practical and functional, however, I would like to suggest a few things: 1. It would be interesting to list the documents and links sent in a conversation in a separate window within the chat of the conversation or meeting, so it would be easier to retrieve an old document for example. 2. When holding meetings on different days with the same users, the chat history is messed up because in these meetings different files and / or links can be shared. I suggest that it is possible to group these conversations by date so that the history would be more organized. 3. Have the possibility to expand the task board to be used for conversations with users and not just for teams. These are some suggestions that I have to contribute but in general I reiterate that this software is one of the best in its category.

Chethan
Technology Lead in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Review of Microsoft Teams

5.0 3 years ago

Comments: Microsoft Teams is a very good Knowledge Management tool with very nice Instant messaging and Collaboration features.

Pros:

Microsoft Teams is a very nice Instant messaging and collaboration software. Microsoft Teams is getting popular and many organizations have slowly started implementing the same. Microsoft Teams includes very nice features like Instant messenger which useful for the employees to chat with other co-employees within the same organization quickly and getting answers when needed. The other features are Calendar which allows the user to quickly schedule meetings, plan there schedules, Join the meetings with Audio & Video and also one can easily share their desktop or applications during the meetings. Microsoft teams also allows to have group conversations, get notifications on the chat messages, one can easily share screenshots or images during the conversation for quick clarifications, Wiki allows more than one person edit and update on the fly. One can also add the attachments required during the conversations. Microsoft Teams can be accessed through the software installed or using Browser to quickly join the meetings. One can also add other small applications within Microsoft Teams for better collaboration among the teams. Microsoft Teams also has a mobile app which allow the user to quickly join the meetings.

Cons:

Microsoft Teams though very popular also has few demerits. Microsoft Teams is a proprietary product and it is a paid tool. It also has limited free version but not preferred by organizations. There are issues like Audio disturbances and sometimes it take too much time to join the meeting as the application need to load initially. In big organizations there will be more than one Instant messenger and this can create confusion. Most companies already has Skype and have started with Microsoft Teams & both do not sync and update status during meetings.