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Microsoft Teams Reviews

4.5 (9,602) Write a Review!

About Microsoft Teams

Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.

Learn more about Microsoft Teams

Pros:

I loved how easy it was to set up and join your team. I also loved that you could record your videos and that they automatically go to your email to share or to keep.

Cons:

Very little to dislike and cannot think of anything that bad i would comment on it. The negative is the shade of purple it uses.

Microsoft Teams ratings

Average score

Ease of Use
4.3
Customer Service
4.2
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.4/10

Microsoft Teams has an overall rating of 4.5 out 5 stars based on 9,602 user reviews on Capterra.

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Sarah
Sarah
Assistant Controller in Canada
Verified LinkedIn User
Environmental Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Really love Teams - would highly recommend.

5.0 2 months ago New

Comments: Really enjoy this software. It's a great way for teams to stay connected, to get a hold of someone quickly or do meetings or trainings easily within the organization.

Pros:

I like the user-friendliness of Teams. It's easy for anyone to use, including people who have never used software such as this before. You can create groups, share files, create polls, screen record training sessions and so much more. If you ever used MSN Messenger back in the days, this is like a ramped up version of it! Lots of businesses use Teams so it's easy to set up a meeting and add a Teams link to have your meeting through. There are also no time limits which is a great feature. I really like how you can have live reactions in the Teams meetings as well (such as clapping hands if congratulating a teammate on a job well done) etc.

Cons:

One feature I dislike about Teams is that you can't add people from other networks to your Teams chats. You can connect with people through Teams meetings links outside of your organization, but you can't just start up a chat with them like you can with people inside of your organization.

Norman
Chief Customer Officer in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Teams is powerful yet frustrating to use

4.0 last week New

Pros:

Microsoft Teams is probably the most powerful communication tool on the market. It has a lot of features.

Cons:

It is probably the least intuitive product on the market. It is as if the people who designed the product don't use it. How things work and where functions are located doesn't make sense

Vallery
Talent Partner in UK
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

MS Teams Review

3.0 2 weeks ago New

Comments: It's not a product that I would recommend. It's arguably the worst of all virtual meeting applications.

Pros:

Keeps the team connected. Portability - with the mobile app, I don't have to be at my desk to receive calls or reply to messages. Good quality audio and video for virtual calls.

Cons:

Where do I start? Teams is very buggy and loves to crash. So many times I've had candidates waiting in the lobby but I couldn't tell because I did not receive any notification. Frequent dropped calls.

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Video conferring with the added benefit of collaboration

4.0 3 months ago

Comments: Exceptional experience, included in the Microsoft suite, clear and clean audio and video experience. A daily staple for myself and our team

Pros:

I like the quality of video conferencing, the ability to share the screen, transcribe feature, and the ability to connect with your team in an easy and efficient manner

Cons:

I sometimes have issues when sharing my screen or connecting to our boardroom tv. The teams meeting will sometimes freeze and will need to be disconnected.

Terry
Senior Analyst in Australia
Mining & Metals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

teams need to bring back favorite contact/people app

4.0 2 months ago New

Comments: I am generally satisfied with teams but hope it can bring back favorite contacts/people apps in teams

Pros:

integrated with onedrive, u can find deleted documents in onedrive bin

Cons:

Ever since the update, microsoft removes favorite contacts, now I have to spend mins in chat log or type name to find a specific person.

Umang
Project Lead in US
Business Supplies & Equipment, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Nice Communication & team work tool

4.0 last week New

Comments: - Overall, a wonderful experience and have multiple usages of this tool

Pros:

- Flexibility to use - Different features - Ability to share / integrate / upload work streams to groups

Cons:

- Takes time to get used to it - Requires a little more hands-on training

Samantha
Private Duty Supervisor in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

For Todays generation!

5.0 last month New

Comments: I use Teams on a daily basis to DM and video conference with coworkers and staff. It makes this easy to do and there aren't too many functions to click to get the job done.

Pros:

Teams is quick to use and the visual aspect is easy for your eyes to interpret.

Cons:

It takes a few minutes longer to load then our previous platform.

Paulo
Sr. QA Automation Engineer in Argentina
Insurance Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great team chatting and collaboration tool

5.0 2 weeks ago New

Comments: Great team chatting and collaboration tool

Pros:

Its quick response, and capabilities to create and manage group chats

Cons:

Meeting cancellations are not properly reflecting in Teams

Asif
Asif
Technical Support Engineer in India
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Highly used Communication Platform

5.0 last month New

Comments: The most used and secure software for internal communication in any organization with good performance and reliability.

Pros:

> We can manage and arrange our calendars and shifts to make the team aware. > All activities and internal communication can be done with proper ease and can see and check later too. > Meetings and call performances are good.

Cons:

In Android there is little lag in working of application as compare to Windows or other OS.

Sanchita
Sanchita
Technical support engineer in India
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Integrating Teams with Microsoft Teams

5.0 3 weeks ago New

Comments: Experience was very pleasant and perfect. All team and organization communication can be track and perform at one place. Integrated mixture of all necessary features like calendar , call , meetings, chat, pool etc.

Pros:

1. Supported perfectly in all kind of Operating systems. 2. Complete package of all the necessary features required to built a communication with team. 3. No latency noticed till now.

Cons:

1. At the time of start it shows little issues and delays.

Gina
Senior Data Architect in US
Higher Education Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great concept, needs some work

4.0 5 years ago

Comments: We are much more able to organize our team documents, have chat messages (with history) that we can use to communicate more effectively (instead of searching through email inboxes/folders). If they could make it so that we can have more than one tool, document, chat, etc open at a time - it would be much more useful and functional for our needs.

Pros:

What I like most about this software is the ability to have a team site where you can communicate with members of the team and store/share documentation. I like that we can create a "meeting" with notes/tasks, etc within it. I work on many different projects and we are using the "Teams" sites as a way to organize our documentation for each project - have meetings that contain our notes- have team chats and even a "board" for posting items on that the whole team can view and comment on. The biggest advantage comes with the fact that we have many people working remotely and this way everything can continue as if everyone is on site.

Cons:

The most frustrating part of this software is the fact that it is a single window only- you cannot open more than one item at a time. So, if I am in the middle of editing a document and someone sends me a chat message- I have to exit the document to look at the chat message (and respond) then go back into the Teams file folders and traverse back to the specific document location (because it reverts back to the main page) and once I find the correct document again- I have to re-open it to continue (unless I am editing it outside of the Teams app - which I do sometimes for this very reason). This makes it very confusing to keep track of what I was doing - I end up waiting to check a chat message until I am able to reach some point in my editing that is a logical place to save and stop. Which then kind of negates the whole timeliness advantage of using a chat over email.

Kacie
Kacie
Marketing Manager in US
Financial Services Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Still some kinks to work out when collaborating with others

4.0 4 years ago

Comments: It's great for scheduling video calls and for quick feedback or approvals when trying to cut down on inbox clutter. But your organization must create rules for which content belongs in Teams, and which on email... otherwise you'll find yourself having to search multiple sources for documented approval or that one PDF you need to forward along to another user.

Pros:

Teams has a useful mobile feature that allows me to answer questions on the go. Individual chats as well as "teams channels" for multiple users are meant to streamline collaboration, including live document editing by multiple users. Similar to Zoom, the platform also allows for video calling that integrates with Outlook and integration with Sharepoint means that documents that are difficult to find in Teams are still backed up on the cloud.

Cons:

Teams is a bit clunky. Editing documents within the platform is glitchy, especially when using a Mac - PowerPoint content looks as if it's bleeding off the page, and fonts are automatically substituted if one user hasn't installed the correct fonts, meaning that it's still often necessary to download PowerPoints and word docs for finalization. It's also easy to become overwhelmed. Users must receive extensive training - creating a chat for multiple people is one thing, while creating a Teams channel is entirely another (although their functions are on the surface level, the same). When a new teams channel is created, so is a new email address. My enterprise conducted months of training and many users, especially those who are less confident with tech, still expressed frustrations or made mistakes that necessitated IT involvement to fix. We've also experienced issues with video call feedback and dropoff.

Vadiraja
Vadiraja
Project Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

All round solution for remote connections

4.0 4 years ago

Comments: Just to explain in one word, this is perfect.

Pros:

> The speed of the connection is really super fast compared to any of the other software. > The main thing which I have seen this doing best is screen share and video calls. Normally the software take some time to connect to the channel or meeting, but the teams exceeds them all. The lag-less connection anywhere around the world is really mind-blowing. > The ease of use (one of the primary needs during this lock-down) is really fantastic. > The flexibility in chat, meeting and groups is really good. > The file sharing and the encryption which I personally use the most is better in front of its peers.

Cons:

The main thing is audio connection. As compared to other software, this should explore the options which I personally found lacking in the teams. As soon as we connect to any meeting, there should be an option to connect outside audio connection like mobile phone to join. That would be a better solution as I found perfect. Other than that, this is perfect.

Youssef
Youssef
Chief Technology Officer in Lebanon
Verified LinkedIn User
Information Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A good communication tool with a lot of potential

4.0 4 years ago

Comments: We've been using Microsoft Teams for a while now in our work environment and it helped us communicate better internally by dividing the communication into different channels. We can make a call and join calls instantly.

Pros:

Teams isn't just a videoconferencing tool, it's a collaboration software where you can have multiple teams and channels and have a discussion about each project separately.

Cons:

Guests joining from outside your organization have some trouble to join, not very user friendly compared to other similar tools. Sometimes the software has issues on Mac computers.

laxmi
laxmi
Graphic designer in India
Verified LinkedIn User
Graphic Design Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Good for kids online classes during pandemic period

4.0 3 years ago

Comments: We got to use it on daily basis as nothing best yet than this app for children online studies

Pros:

We uses it daily for chat in between online class. For online exams For discussion in class. my kid specially enjoys it as its the time to meet and see her school friends face to face in corona lockdown

Cons:

Many things i dsnt like about this app 1)- class or exam link is broken sometimes , and we get hangs and moves to whatsapp Student group for asking help for additional link to same class/ exam 2) average people have weak internet and this app runs good only on good to strong internet ,which causes video freeze , link dsnt open , ejection of student while running class and poor audio /video quality 3) if we get ejected from class before the class going to end we dsnt see the class link anymore in calender option.. teacher get annoying at us and we explains her the very helpless situation of app . 4)- we have to re request class link if we get ejected before the class ends, as calender option stop showing meetings links if time almost finished to re join.which is unfair

Alhassan
Research Coordinator in Ghana
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

opens entirely new world of possibilities on how to boost productivity in team settings

5.0 3 years ago

Comments: Microsoft Teams has helped us maintain our level of productivity in these uncertain times of remote work, where team supervision and monitoring protocols have been completely overhauled. The collaboration and practical communication tools it offers has helped us improve in certain areas of our workflow.

Pros:

The best thing about using Microsoft Teams is that it runs perfectly with almost all of the tools we use regularly in our day to day tasks such as the Office Tools; allowing for real time editing, sharing and location of relevant documents as meetings are being held.

Cons:

The specifications that enable remote control assignment should be revised to allow for lower capacity devices capable of running Microsoft Teams to equally execute this function as well. Also, the installation process could automatically adjust the system settings of the operating system that may hinder the execution of this function fully.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Systems Adminitrator & Educator's perspective on MS Teams

5.0 3 years ago

Comments: Teams made the transition of work from home very easy. Collaboration integration with Word and Whiteboard made educational settings significantly easier especially in the early days of covid lock down. Over all staff at my full time system administrator job have found the video conference, team chatting, file sharing and instant messaging to be a more useful tool than e-mail. Many have been able to communicate issues across the city and determine outages and impact at a faster rate than we would have in the past. While this might have been doable with a third party product the use of Teams with O365 integration makes the product much easier to use.

Pros:

Most users have found Microsoft teams easy to use. The integration with the other office products makes it substantially easier to leverage than another competing product.

Cons:

Microsoft is constantly changing the product to improve things but users find the changes hard to keep up with. I have found the usage of third party applications to be difficult or cumbersome to access. Recently used apps are not available in a quick launch button.

Verified Reviewer
Verified LinkedIn User
Management Consulting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

The Communication Tool of the Pandemic

4.0 3 years ago

Comments: MS Teams has been a fantastic tool which has allowed my team to stay in communication during the pandemic. It's become our most used tool which has succeeded in increasing collaboration and efficiency. Although there are a few small issues with this app, mainly being the glitches and deletion of chat messages older than 30 days, there are so many more pros to using this software. I can see us sticking to this software for a while.

Pros:

MS Teams has become the backbone of my team. I love that we can create multiple channels on this and go the level of determining who can access a channel as well as that member's level of control. This is a great collaboration tool since we are able to upload documents and have multiple people access these at the same time to modify/view. It's easy to create large group chats and start meetings from the chat in situations where we need to have fast responses. The audio and video quality is pretty good and it's great that we can see the list of participants on a meeting as well as who else was invited but didn't join. I love that it updates if a member is currently active, offline, or presenting so we know who to contact and expect a response from. Also love that you can use tags to send messages to the intended people. The ability to view calendar and easily schedule meetings is also a great perk.

Cons:

I least like the fact that chat conversations disappear after 30 days because then that data is lost. I also dislike that files can't be backed up because occasionally people delete files which are then completely gone unless someone stored a local copy on their machine. The app does occasionally glitch in large meetings which causes me to lose audio/video and the only solution is to restart the app and rejoin the meeting in order to restore that.

Petar
Petar
General Manager in Bulgaria
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good enough, but not Great

4.0 3 years ago

Comments: Good enough, but not great, especially if you have used other communicators.
UX is light years behind the competition.
The only 2 reasons to use MS Teams are pricing (included in MS Office), and the integration with other MS Office products.

Pros:

Very good integration with Outlook and MS Calendar. Good switching between desktop and mobile during a meeting. Useful notifications / reminders when a meeting starts.

Cons:

Alwful UI and UX, unintuitive UI, non-productiv shortcuts, not very configurable, not good default settings. Linux app is not on par. Search functionality is not very good. Has bugs - sometimes loses message history, not synchronizing b/n desktop and mobile apps, not showing the correct status, not sending notifications on time, etc. Missing some important functionality - like push to talk during a meeting, or good annotations. Some functionalities are not developed properly - for example integration with MS Forms is pretty bad. Comes short when compared to the competition like Slack.

Zuber
Senior Devops Engineer in Sweden
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the Best Meetings App

4.0 2 years ago

Comments: Overall experience is Good and cons I have explained it in above section.. Those would help in improving the product.

Pros:

1. Best app for meetings until now 2. Transcript works great 3. Meeting can be split into smaller rooms for discussions which is a super positive while working remotely 4. Meeting Notes feature small and powerful 5. Recording works great 6. Admin can control the mute of all the joinees 7. Video Backgrounds encourages all to switch their camera ON

Cons:

1. Manor Chat missing feature is: Threads.. The continuous chats are confusing when long conversations go on. Huge drawback 2. Emojis doesn’t automatically popup when typed with colon.. Example, :thumsup doesn’t give thumsup emoji suggestion. 3. Screen sharing sometimes doesn’t work.. Even though screen is shared, other person can’t see it. 4. At times the Teams window is hidden and many find it difficult to reach the window.. 5. In a Group chat there is no option to call only few.. Instead it will call all from the group

Deon
CIO in Namibia
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams - Daily Tool

5.0 2 years ago

Comments: As a technical team with consultants and vendors across the world, we are able to roll out projects that previously would have required on site presence and cost. In the last 12 months we have upgraded two core business tools almost entirely through Teams.

Pros:

Love the ability to keep in touch with remote teams / vendors around the world, with the ability to engage in detail quickly if something comes up. Sharing of documents for end user testing feedback (on other software roll out) has been a particular win as it can be done any time and the ability to see changes only - quickly and easily saves a lot of time). We spend many hours a week with consultants / vendors working through teams, with screen sharing probably the most used tool.

Cons:

Being a member of multiple teams is challenging (we operate as Guest in supplier Teams environments). If you miss an alert from a different team "live" then you won't see it till you switch to that team again. We use the app within Edge to have two different teams active at once but it would be nice to be able to do this withing Teams somehow.

Mohamed
Business manager in Egypt
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams, Is it the best choice to professional communication?

4.0 last year

Comments: Microsoft Teams is a very good and reliable software for professional communication. It keeps all teams aligned and updated and this will increase the productivity and transparency. The software has some disadvantages and needs interface improvements, but overall, it's the best software for high-quality audio/video meetings and conferences.

Pros:

- Friendly, easy to use software.- excellent video/audio experience for meetings.- High quality audio in calls and meetings.- Best way to communicate professionally to ensure great collaborations and increase productivity.- Give you more focus on work unlike other software that may be used for regular chit-chat.- Prompt notifications with no interference with any other applications when used on mobile phones.- Great way to align with all team members thus increase the transparency in the team and the organization.

Cons:

- The software takes time to launch and not an easy software on computers with old operating systems.- The interface needs improvement and to be more friendly.- It focuses only on one call at a time, needs call waiting feature.- It's very confusing in dealing with documents and downloads.- Sometimes you need permissions to access files on the platform.

Jonathan
Chief Information Officer in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

We use Teams, but...

4.0 4 years ago

Comments: Video chats / calls are fine. Chat is OK. File management is OK for simple use cases, horrible for complex use cases but can be "fixed" if you're willing to look at SharePoint that sits behind Teams. Finally -- syncing between your computer and Teams / SharePoint is actually handled by OneDrive. When it's configured right and working, OneDrive is very effective. But actual control and configuration is severely handicapped by dreadful UI and options management. We use Teams because we get a lot for the money, and we can muscle our way through it. But it's not a polished and pleasant experience for any but the most trivial configurations.

Pros:

Quick to set up initially, pleasant looking user interface, significant functionality out of the box.

Cons:

After we got past our most trivial initial use case, we started to see the less-than-nice guts under the covers of Teams. The actual management of Team members, "projects", chats is convoluted, inconsistent, limited, and far from intuitively obvious. The fact that you're limited to a single UI window while in Teams is awful - I cannot, for example, have one window open for Chats and another open to examine the files that pertain to a team. I must switch what's showing in my one window to move back and forth -- how incredibly primitive! File storage is stilted and awkward in Teams. The distinction between Internal and External team members complicates this. Giving access to a single file, or to a "folder" in Teams to an external team member wasn't even a possibility a month ago, and I stopped even trying. You'll see the workaround below, but it works due to more architectural weirdness in the product as you'll see (read down)... The file storage in Teams is actually in SharePoint. From any point in the Teams file hierarchy, you can "view in SharePoint" instead, which takes you to a SharePoint web interface. From there, you can see that Teams is exposing a subset of what has been set up for you in SharePoint. Happily, once in SharePoint, you have far greater control over file sharing, permissions, version control, restoring old versions, etc. Accessing the same files in Teams is like trying to touch type with a pair of winter mittens on -- it's extremely limited.

Andrew
Andrew
Managing Editor in US
Verified LinkedIn User
Publishing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect for Staying Connected in 2020

5.0 4 years ago

Comments: Teams has been a great tool for our company to share messages, whether between two people, a division of people, or across the entire company of 100+ employees. Our company switched over from Slack as we grew in numbers, and while the UI has taken a bit of time to become acclimated to, Teams has been invaluable for us for all of the available features and the integration with Outlook calendars and our other Microsoft applications.

Pros:

Teams has been perfect for my coworkers and me in 2020 when everyone is working remotely. We can effortlessly communicate with one another through the chat feature. We have created teams for our various work teams, departments, societies, and even for interests outside of work. Teams has enabled us to continue our biweekly meetings directly in the app. In a training session the other week, through screensharing I was even able to take control of the other user's screen, which was a remarkable feat. Teams also connects seamlessly with our Outlook calendars, which is a great deal of help when someone is asking in the channel about my availability or when a Teams meeting is on the horizon.

Cons:

My only real con with Teams is that I wish it were easier to set a status - the status auto-changes to away after five minutes and sometimes has issues coming back to available. Any away or out of office statuses aren't as readily visible as I would like. The UI overall could be a bit more user-friendly.

Omar
Omar
Microsoft Teams: Organization on the Go in Mexico
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Teams: Organization on the Go... sort of...

5.0 3 years ago

Comments: My experience is average at best. Aside from the fact that I absolutely hate the notifications sounds, the experience on sending and receiving messages has been reliable. Of course, the quality of every feature will change, depending on your device and Internet stability. So, make sure you're good to go with those two things, and it may be the most average experience on a software that does what it promises.

Pros:

After the departure of Windows Messenger, it has not been easy to find a perfect replacement. And Microsoft Teams is not your best choice. However, there are many features that are logically better and improved from any other software that works similarly. For example, if you are in a working or academic environment, you will definetely find it useful for communication, videocalls, screen sharing, and so on. I must also say that this particular software runs on almost any device, whether you use a computer, personal computer or even an Android device, you will be able to chat with your classmates, coworkers, family members or friends. Of course, the experience may vary, depending on your device and your Internet connection. So, Microsoft Teams is a reliable tool for communication, as long as you have a capable device and fast Internet connection.

Cons:

So far, the worst thing about this software is easily the notifications sounds. They are extremely annoying and the small windows that appear every single time you receive a message will surely fill up your entire screen in a matter of seconds before you open that specific conversation. You should be able to have a variety of sounds to choose from as well as more options for receiving notifications. It gets frustrating every time you get more that five messages at the same time, I mean, considering that this is a software for chatting, and at the end of the day, you don't want to receive any messages because those sounds are really irritating. Please, give us more options on that matter.