tawk.to Reviews

Easy to integrate livechat

Comments: Very good for integrating livechat into websites. You should try it

Pros:

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Cons:

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Comments: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Pros:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Cons:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Very good for someone who's just starting out

Comments: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Pros:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Cons:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

It's Forever Free

Comments: This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website. The setup takes no time at all and it is honestly is free for life!! That's sounds hard to believe, but trust me, it's true

Pros:

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage!

Cons:

The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site.

Tawk to for live support

Comments: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

A Flexible Chat Option

Comments: Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Pros:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Cons:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Tawk.to for tracking solutions

Comments: Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Pros:

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Cons:

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

Comments: Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Pros:

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Cons:

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Best started for your chat bot needs

Comments: I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date

Pros:

Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most

Cons:

The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat.

Best Free Live Chat & Ticketing Platform

Comments: Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers.

Pros:

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

Cons:

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

Powerful and effective customer service platform

Comments: Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Pros:

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Cons:

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

It is a great tool when you are starting your business!

Pros:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Cons:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Friendly Messaging Application

Comments: I can easily interact with live users or visitors on my websites.

Pros:

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Cons:

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

You don't have to pay packet for live chat

Pros:

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Cons:

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

The Best Live Chat Assistant Application

Comments: Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk.

Pros:

For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use.

Cons:

I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that.

Best software for real-time chat

Comments: It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product.

Pros:

Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go.

Cons:

It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics.

Simply Chat Interface between Business & Consumer

Pros:

As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

Cons:

There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Comprehensive support chat integration

Comments: We use tawk.to to manage customer queries on many websites and frontend applications.

Pros:

Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports.

Cons:

More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult.

Few things to keep in mind about Tawk.to

Comments: It adds great value to your business.

Pros:

1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily. 2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

Cons:

1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be. 2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

Excellent value. Tons of features, maybe even too much

Pros:

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Cons:

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Online communication

Comments: Because of a lot of functions, it has like visitors type, pages they visit and location, it helps us make more personalized chatting experience especially with repeat customers.

Pros:

The software is easy to use and to implement, gives demographics of web visitors so that you know in which state or country they are. This enables you even to personalise your chat thus increasing customer service. Offers its own tawkto icon on the free version chat and the flexibility to personalize once you pay. The free version is really incredible especially their features of adding someone else for support.

Cons:

They add ons are pricey and not worth the amount you will need to pay

Great free software

Comments: Perfect! It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk

Pros:

It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk

Cons:

requires someone to be there to awnser the questions. the location of people is completly off but not that improtant.

Simple easy to use live chat support without hassle.

Comments: I am really very satisfied with tawk service, I can see who is online on my server from my dashboard, which gives me an awesome overview of total users browsing. I would love to see a one-time payment for the white label. But with an unlimited agent, awesome reporting and emoji it is getting more and more interesting. If you need a free chat service for the unlimited user at free of cost then this is for you.

Pros:

With WP, Joomla, and support for most of the software, this is my first choice for a live support system. I am using this on my WordPress website and from my desktop app. This is really simple and easy to use. Pre-define chats make my support simpler. I started using it for my personal blog few years ago and still it is an awesome and never gave any problems. IF you need a an awesome chat which is simple to integrate that tawk is for you, and more of all it is absolutely free.

Cons:

White lebel pricing is per monthly basic which is a bit more for starter like me.I would like to see one time plans for white lebel.

The Must have live chat tool for your website to improve your ROI

Comments: I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing.

Pros:

So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business .

Cons:

I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor.

Free chat with powerful features

Comments: Previously I used a similar paid chat tool on my website and decided to try how Tawk.to works. The test was so successful that I started to use Tawk.to for other projects.

Pros:

The best thing about Tawk.to chat is not that you do not need to pay for it, but the number of features and productivity it offers. Usually there are some big and minor issues with free software, but Tawk.to is an exeption. This chat platform has everyting you need and expect from a communication software.

Cons:

There is nothing a dislike about Tawk. It has all the features I need, a good mobile app and everything meets my demands.