---
description: Learn more about tawk.to pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: tawk.to Pricing, Reviews & Features - Capterra Canada 2026
---

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# tawk.to

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> Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
> 
> Verdict: Rated **4.6/5** by 343 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses tawk.to?

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 343 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: tawk.to
- **Location**: Las Vegas, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Contact tawk.to for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United States

## Features

- Autoresponders
- Chat/Messaging
- Customizable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (14 total)

- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- OpenCart
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zen Cart

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)

## Alternatives

1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews)
4. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "A great free alternative" — 4.0/5

> **Kenna** | *May 17, 2025* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10
> 
> **Pros**: The price\! So many chat functions are paid and still dont work as well as tawk.to.
> 
> **Cons**: It doesn't integrate very well with our current software

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### "Function over Form" — 4.0/5

> **Verified Reviewer** | *November 29, 2024* | Design | Recommendation rating: 8.0/10
> 
> **Pros**: Tawk was very easy to implement and allowed us to provide great customer service easily\!
> 
> **Cons**: It was not visually appealing on the front or back out of the box - and it was not the easiest to customize
> 
> Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation

-----

### "tawk.to Review by Ticketing Agent" — 5.0/5

> **Adegboyega** | *June 25, 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device.
> 
> **Cons**: I do not have anything that annoys me when using tawk.to.
> 
> Real-time live chat and messaging help nurture leads.

-----

### "Great Live Chat for your Website" — 5.0/5

> **Allen** | *April 12, 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind.  It recognizes new vs return users and you can set up page specific messaging to increase conversions.
> 
> **Cons**: I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

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### "A very solid chat support plugin for wordpress" — 4.0/5

> **Angus** | *May 25, 2025* | Broadcast Media | Recommendation rating: 7.0/10
> 
> **Pros**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps.
> 
> **Cons**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much.
> 
> A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier.

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## Links

- [View on Capterra](https://www.capterra.ca/software/167792/tawk-to)

## This page is available in the following languages

| Locale | URL |
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| en-AE | <https://www.capterra.ae/software/167792/tawk-to> |
| en-AU | <https://www.capterra.com.au/software/167792/tawk-to> |
| en-CA | <https://www.capterra.ca/software/167792/tawk-to> |
| en-GB | <https://www.capterra.co.uk/software/167792/tawk-to> |
| en-IE | <https://www.capterra.ie/software/167792/tawk-to> |
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| en-IN | <https://www.capterra.in/software/167792/tawk-to> |
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| fr-CA | <https://fr.capterra.ca/software/167792/tawk-to> |
| fr-LU | <https://www.capterra.lu/software/167792/tawk-to> |
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| ja | <https://www.capterra.jp/software/167792/tawk-to> |
| nl | <https://www.capterra.nl/software/167792/tawk-to> |
| nl-BE | <https://www.capterra.be/software/167792/tawk-to> |
| pt | <https://www.capterra.com.br/software/167792/tawk-to> |
| pt-PT | <https://www.capterra.pt/software/167792/tawk-to> |

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