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About Samsara
Streamline your fleet operations and reduce costs with Samsara's all-in-one platform for GPS tracking, safety, ELD compliance, and more
It is the best integration I have seen so far.
Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day.
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Alternatives Considered:
Robust, Customizable, Affordable and Developer Friendly ELD and Telematics
Comments:
I have worked on Samsara while managing Safety and Tracking for multiple companies. The safety, tracking features and historical data they offer and speed for application is unmatchable.
We developed an inhouse application for our safety offerings and their developer freindly documentation helped a lot.
Pros:
1. Simplified and robust documentation on each and every feature. 2. Also, the compliance and rules they follow and explain is also very helpful for small companies where safety manager is not available. 3. Customizable Alerts, Document Management Tools, Customizable Mobile app 4. Developer Friendly with webhook support.
Cons:
I have not some to any such shortcomings so far. But sometimes, notification emails or alerts are not triggered on time.
Alternatives Considered:
Samsara review 12/17/2024
Comments: Overall the experience has been very good. However, I would suggest a report be created that tells when a driver has unplugged a vehicle gateway, when it is plugged back in and how many miles were driven during the period of time the vehicle gateway is unplugged. This would be a major and helpful resource to carriers. As there are drivers that will do just about anything to get around the ELD.
Pros:
We like that it is an easier system to work with and provides tons of tools.
Cons:
The feature we like least is the Reports. Reports need to be easier with data that makes sense. Who cares what percentage of time a driver used personal conveyance for, tell what time it started and where, tell me what time it ended/where. Reports are quite convoluted and often do not make sense.
Horrible cancellation policies and practices
Comments: I own a small service and repair company where I sought out a vehicle tracking service back in 2021 to keep an eye on 3 service vans, a couple of trailers and a lift. I saw good reviews online and chose Samsara. The services they provided was a bit overkill for my small operation, and was quite pricey, but I stuck with them. In February of 2024, I started winding down my business in preparation for retirement, and I contacted Samsara and told them by phone I was closing my business and wanted to discontinue my service. They instructed me to round up all my devices and they would send me instructions to return them. I un-installed all of the trackers from my vehicles and boxed them up for return. When I called Samsara back for return instructions, they informed me I still had 6 more months on my "Contract". They also told me they no longer needed the equipment back. I was very frustrated with this situation, but went ahead and let them draft the next 6 months of payments on my credit card which they have on file (Bad mistake to give them credit card authorization). When they continued charging my charge card in August, September and beyond, I called again to stop this. They told me I had my account on "Auto-renew" and it renewed in July. Now they offered a "Settlement" where they wanted me to pay over $2,600 if I wanted to cancel the service. They have and outrageous system of "ticket requests" that expire quickly, overseas call center "Billing issues" staff and what appears to me to be a very intentional smoke and mirrors system of generating massive income from the unethical and unfair business practices of dodging cancellation requests. I have not used their tracking service for nearly a year now, and I am still fighting to stop them from drafting my credit card. If you are a small business, be very wary of this company!!!
Pros:
The tracking service worked reasonably well.
Cons:
They use very deceptive contract practices. The "overseas call center" feel billing dispute system is horrible if you are a customer.
Samsara Response
2 weeks ago
Hi Jim, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.
Alternatives Considered:
Samsara Safety System
Comments: Great product and great customer service.
Pros:
Ease of product. The alerts are pretty accurate. Easy installation of hardware.
Cons:
Speed limit alerts are not consistence. I know Google maps is used for speed limits, so you are locked into an inadequate system.
Alternatives Considered:
A Very Thorough System
Comments: So far I have had a great time with working with Samsara. They helped me with a very large transition for my company and have always been able to provide support and equipment for all my needs. Their telematics system has done wonders for organizing a lot of data for our company, including helping keep us on the ball with our drivers.
Pros:
The ease of use, good interface, helpful and quick support, consistent updates, a plethora of efficient equipment. Lots of features in how to keep track of company analytics. Speedy delivery.
Cons:
Some slow server speeds at certain times, a few oddities when using the system, some unintuitive or non-detailed information in certain reports. It can also get quite expensive, especially their shipping rates.
Alternatives Considered:
Happy Camper
Comments: Overall, I am very happy with Samsara. I learn something new with it everyday.
Pros:
Consolidated invoicing!!!! Also love the ability to see my vehicles at all times and reports! I monitor vehicles and equipment for 3 different companies.
Cons:
Google maps are not updated often enough. Receive speeding alerts when posted speed limit is higher than what Samsara shows.
Alternatives Considered:
The best ELD and equipment tracker on the market.
Comments: Fantastic customer support and device reliability,
Pros:
Knowing where all the trucks and equipment is in real time.
Cons:
I cannot add fuel receipts directly from driver documents. I cannot update service logs directly from driver documents.
Alternatives Considered:
You won't need another telematics system
Comments: It has been great. Compared to older telematics having cameras showing behaviors has made all the difference.
Pros:
Aside from the great system and features, this product has always proven to show drivers it is reliable and accurate.
Cons:
It is not what I don't like about Samsara as much as it is I need to understand more about transfer old gateways that used to be assigned in old trucks into new trucks
Alternatives Considered:
Mostly a great product with limited support.
Comments: Overall, I am satisfied. It is a good product.
Pros:
ease of administering the tool with the drivers
Cons:
Support is terrible. Access to support is the worst. Then when/if you get through, the first person you talk to can only read the screen/error. No depth of knowledge. Why cant drivers see the picture from their own devices? When running a split clock, drivers cannot view upcoming rollover hours easily. I end up sending screen shots to the drivers so they can plan.
Alternatives Considered:
Samsara Review
Comments: In general, it is very good. The support is responsive and well-prepared.
Pros:
Easy to use and troubleshoot when issues come up.
Cons:
We could really use a way to white-list or black-list devices accessing the hotspot.
Alternatives Considered:
Mid State TK Camera ROI
Comments: Our experience overall has been a good one. The camera's have helped out out in several situations where the actual person at fault could have gotten off.
Pros:
The ease of use. How it can be used to get out of sticky situations when incidents occur. Has also helped with lowering idle times.
Cons:
Having to pay extra for things that should be included in your monthly payment.
Alternatives Considered:
Accurate Data, Full Control
Comments: From start to finish we have had complete support and control over what we want to see internally with dashboards and data.
Pros:
How user friendly it is. Any changes can be made and that the user is in complete control.
Cons:
Mass uploads can be tricky due to templates, but besides that it has been easy and awesome.
Overall, Amazing Logbook!
Comments: My overall experience with Samsara has been very favorable. As I mentioned before, they provide great service with their products. Very few times have we had issues, but when we do a ticket is created and solved promptly. I would definitely recommend this product to other carriers.
Pros:
I like that we are able to share this live tracking, including what day & what time the link expires. It's also very simple to use, it gives me a breakdown as to fuel, miles per state, etc. There is lots of good features it has in our favor.
Cons:
I don't like the fact that the HOS change randomly. One minute my driver can have 1 hour left, and the next minute he has no HOS left.. It sometimes is hard to know exactly how many HOS driver actually has
A real deal system.
Comments: It's been good. Any type of technology is going to have some issues here and there, so not really anything that is unexpected.
Pros:
It allows us real time tracking, communication to drivers, route info easy to send... Most of the features are useful here.
Cons:
I could only pull tidbits of a driver's previous trip history which is a bummer, and as mentioned earlier in review, the system if unplugged loses tracking location in which, the reason we made the switch is because we were told that it would continue to track.
All-In-One
Comments: I noticed the outstanding functionality and superiority of Samsara over our previous ELD and Safety Solution provider as soon as we switched to Samsara 2 years ago. It's been a great experience and i always look forward for new features and improvements that are offered by Samsara. "Feature Management" and "What's New" are my to-go places to learn about the newest features and improvements in Samsara and they are usually very exciting.
Pros:
I like the evolving technology in Samsara and the ability to run the operation on single platform.
Cons:
Not being able to manage equipment or vehicles (like rentals) without a VG.
Alternatives Considered:
Highly recommend
Comments: I’m a Samsara user for the past 8 years and can’t express with words how great experience it’s been for me.
Pros:
We love how accurate and real time the information is provide to operations.
Cons:
Pricing has been a great challenge to keep up with the service provider.
SAMSARA REVIEW
Comments: The experience has been great. Would recommend to everyone
Pros:
Samsara is awesome. The tracking and camera features have helped with to stay on top of safety practices of our drivers.
Cons:
No complains about Samsara. Do not have anything bad to say
Good system. Customer service could use an upgrade.
Comments: It has been ok. They are not bad, but they are not excellent. They push you off to different departments, especially when renewals are due. When you call to ask for someone to help you with your account they just tell you where to look online for the details. Sometimes it would be just nice to talk to a person that knows what they are talking about.
Pros:
It was a more established company at the time that we signed up. It was a Canadian contact at the time. So far, after lengthy phone calls, we can usually source the problem with any discrepancies.
Cons:
The inability to switch a new run to noon to noon or midnight to midnight without it switching all of the past logs. Sometimes our tours run differently and would work best on the other option than what the past tour ran on. I don't like their renewal process and the lack of someone specifically looking after my account I keep getting sent to one department after another.
Great Product
Pros:
So far we have found all aspects of Samsara to be great. I have been able to make our Truck Drivers safer by utilizing the safety score feature and adding it to our bonus structure.
Cons:
I have had to update a lot of area on our maps for Speed as we are very rural and some area did not have any speed limits associated which caused my drivers to have speeding violations when they were not speeding.
Great Experience!
Comments: Our rep [sensitive content hidden] has been very helpful and knowledgeable. Samsara is an extremely useful tool to use when you have a large amount of drivers to keep track of.
Pros:
I like how easy it was for me to learn how to use. It helps us to keep track of how our drivers are doing out on the road. The AI is pretty accurate for the most part and I like how you can give feedback if the alert was incorrect. The cameras are also very high quality and good to have if there's ever an accident.
Cons:
Right now I'm having an issue with the camera IDs that I'm working to resolve. It's not picking up on some people who have been here for a long time and have 100% on their camera training. When it does work correctly, it's very helpful to automatically assign drivers.
Samsara Review
Comments: I use Samsara daily! I track the fleet, check on DVIR's, dash cam footage, fuel & def gages. I coach through harsh events that come through in the safety inbox.
Pros:
I love the video library and dash cams. Being able to edit and download dash cam footage is great. That feature has helped us in many ways! It has helped us in incidents such as accidents, tracking down the fleet and coaching drivers on harsh events. I love the safety reports! I love that we are able to create my own reports in Samsara. Samsara has helped us save money and that is awesome!
Cons:
The videos from the dash cam footage takes a while to download. Overall, Samsara is great!
A Step into the Future
Comments: The overall experience with Samsara has been GREAT! The sales and technical support teams have been very helpful throughout the roll out process. We seen so much benefit out of the AG series of units that we began installing the VG series of units on our service trucks and other company vehicles. Having the ability to see all of our assets on one dashboard has made serving our customers much easier. We are able to dispatch technicians to down/failing equipment faster. Also being able to monitor a rental unit while it is on a jobsite has saved both our company and our customers money by avoiding costly downtime. No more wasted trips to service a unit that is not due.
Pros:
Samsara has given us the ability to track the usage of our rental units much better than anything before. Knowing how often a unit is running helps not only capture lost revenue on rentals but also gives us the opportunity to stay more inline with manufacturer maintenance schedules to keep our equipment running in peak condition.
Cons:
Some of the features that Samsara offers do not translate well in the equipment world. They seem to be more geared towards logistics and freight hauling.
Great product and easy to use.
Comments: Overall, Samsara is a great product that allows us to know the state of our fleet and where it is nicely.
Pros:
The admin side of the system is very easy to use. I can find assets and check how they are doing easily.
Cons:
Camera system is not part of all admin rights and only being able to be assigned rights to only one permission level for the entire company.
The Help of Samsara
Comments: Samsara has helped our business in many ways. Being able to see what our drivers are doing helps our company save money. Being able to submit videos when collisions happen and submitting to our insurance company is a bonus.
Pros:
I like that we can see where every truck is and what they are doing. When we are paying drivers by the hour we monitor where they are going at all times and how long they are at every stop. The cameras have especially helped us when accidents are video captured when submitting to ICBC.
Cons:
The video history somehow needs to be captured when needed. I believe you can only go back a certain number of weeks, or you cannot request to retrieve it.
A life saver for fleet safety.
Comments: Samsara is awesome and as long as I am responsible for a drivers safety, the vehicle will have a Samsara camera.
Pros:
The things I like most about Samsara is it helps with investigations and litigation. I think the ability to verify driver behavior when the public calls in to report a concern is critical. Being updated on when something happens that I need to be aware of makes monitoring team safety much easier.
Cons:
Sometimes it reports things that shouldnt be reported. Seatbelt violations when the person is very clearly wearing a seatbelt, or a stop sign violation when the stop sign was for a different lane.