About Intellum Platform
Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education.
As a user of this platform for over 6 years, I can say I am very satisfied with the product, especially all of the recent enhancements. It is extremely easy to use for both the admin and the learner.
The system has really poor file management capabilities and interface.
Filter reviews (14)
Filter reviews (14)
Stands above the grey
Comments: We solved custom success training. The external market is a hard space to solve for and there are even fewer platforms that are up for the tasks needed to be success in deploying to a immense audience with different needs.
Intellum is constantly evolving their product getting head industry trend or driving them.
The thing the makes them great is also a burden you have to stay on top of the changes but if you do the amount of impact you can drive is amazing.
A powerful business tool that cam be up and running quickly
Comments: We are working to turn scaled education into a business lever for partner loyalty and growth. Intellum "gets" what this means and have helped us to achieve these goals.
The Intellum team understands our business, our audience, and helps us configure the tool in a way that's focused on our business objectives.
It would be helpful if the product offered native report visualizations.
Alternatives Considered: Adobe Learning Manager
Reasons for Switching to Intellum Platform: The decision came down to who understood our audience and our objectives, it was Intellum, hands down.
Needs to go a long way in order to meet its enterprise price tag
- It is easy to do simple tasks. - Has the basic features and functionalities.
- The support/customer success team does not cooperate at all and leaves you hanging with open issues/questions for weeks. - The system has really poor file management capabilities and interface. - The report tool is marketed as something really powerful, but in reality it is just an interface for SQL queries that doesn't even show you the actual tables you are querying against.
Customization Capabilities Offer A Big Opportunity
We initially brought Intellum in to support our Sales and Support functions of the business (orgs with the "heaviest" training needs). What we've most appreciated about the platform is our ability to customize and build a solution that fits our unique needs. We've connected the platform to our BI platform to drill into reporting and measure impact, and we've connected it with various other systems to gamify learning and present training opportunities to the right people, at the right time. This may be a burden for teams or orgs looking for something that offers more basic functionality in these areas, but in our experience, the upside of being able to customize and marry systems together brings even more value to the tool internally.
We've had some challenges with administration as we've extended usage across the business. Namely, controlling access/permissioning so people weren't making content available to the wrong groups of individuals. It's also a bit of a headache to do any bulk updating of content, but it can be done. Their support team did work with us over the course of a few quarter to prioritize some changes that allowed us to clean this up on our end and ensure a tighter grip on content management.
Great, simple platform
As a user of this platform for over 6 years, I can say I am very satisfied with the product, especially all of the recent enhancements. It is extremely easy to use for both the admin and the learner. In addition, customer support is over the top. I don't think I've ever waited more than one hour (unless it was the end of the day) for a response to a help ticket....truly unbeatable.
Reporting can be someone clunky to non-super users, but overall is great if you know how to use it.
Intellium Platform Review
A constantly evolving software with excellent features. Very easy to complete most basic tasks. The ability to work across platforms makes this tool a very valuable asset.
No major issues have been experienced with the software so far
Lots of features, easy to use, nothing better
Comments: Most excellent.
Super clean and robust interface for both creating, organizing, and interacting with content
Sometimes it's not completely clear how to accomplish what you're trying to do. But their support is excellent so a quick phone call resolves any issues.
Strong LMS for customer training, great account support
Comments: Intellum has allowed us to scale our customer training quickly. We launched an academy with 7 hours of content that received high user ratings and won several industry awards.
Their team provided hands-on onboarding, making it easy to get started. We appreciated both how secure and customizable the platform is, which allowed us to design nearly every essential component, from use of our logo, fonts, colors, icons and more. They also have great thought leadership resources on scaling learning and a helpful user conference.
We had some challenges integrating our product with Intellum. It was resolved, and we had a unique set up, but in hindsight would have walked through the integration approach more explicitly with them upfront. There could also be more flexibility in displaying and segmenting content.
Great customer support through Intellum for the Exceed software. Admin articles are easy to follow if you find what you are looking for in their Help Desk functionality or work with a support representative. Easy to navigate and understand. There are multiple testing options, in a staging environment and in a specific branding organization in production, which is key!
Not fully developed in terms of having various options. Can customize to a certain extent. Only offers reporting, no dashboards or analytics currently.
One of the best mobile friends LMS solution
Comments: Exceed is one of the few tools we use it in our e-learning projects. Exceed is really a wonderful tool.
Seamless integration with leading HR software's Capability of adding TEDTalks along with other video/audio files makes this a unique tool
Exceed is quite suitable for enterprise level customers due to its cost. Though, it is bit pricey compared to its rivals, it was as promised.
Intellum's Exceed in Review - ProTrans International Inc.
Comments: This systems overall use and capabilities measure in what we would consider an industry leader. We went through numerous LMS systems before deciding on Exceed and found that Exceed could do everything any other system could do, and more. We would give the system a 9/10 on our rating scale.
The ease of use of the system is great. Hardly any training needed to be able to manage this system from an HR & Training standpoint. Customer support on any issues has been great. We have had the same representative the whole time, and they have remained in constant contact during the process.
If I would have to pick out one thing that we considered a "Con" as a part of the system, it would be the destruction of users. In the beginning of our purchase, we created several test dummy accounts to work within the system before going live. We have since marked them as inactive users, but can't completely remove them from the system. We are aware this is for record purposes, but would be nice to remove the accounts labeled "Test Test" or "John Doe".
I really liked having chosen Exceed, their services have been the best and their quality in dealing with the client is magnificent, I do not regret having worked with them.
I really do not have any complaints about this company, on the contrary, I highly recommend it, it is difficult to find companies that are as attentive and efficient. I hope to come back soon.
My company is constantly developing, we are always in search of what makes us innovate. In this way I met Intellum, trained my employees with new creative learning, as well as allowing them to learn monetization strategies. I recommend Intellum because it improves the creative perspective of tired workers of the same.
I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time.
Comments: Intellum helps us get content out to retailers that sell our product, to ensure they are representing our brand and products well. It lets business users easily track thousands of retailers to ensure all are in compliance with required training agreements.
Integration with SSO was easy and painless. Setting up and managing courses is easy for business users.
Being a platform product, some aspects are less customizable that we would like them to be.