ShipHero Reviews

"Mediocre"

Pros: That you can keep track of inventory that is "on hand" and "available". I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles.

Cons: It is glitchy. Inventory counts will be off just after a few days of correcting them. We've also had connection problems with the software and our printers. The customer support chat people are also not very helpful.

"ShipHero...simply the BEST!"

Comments: The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next. Thank you ShipHero!

Pros: Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process. With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish.

Cons: Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems. We looked in depth at Veeqo, Tradegecko, BrightPearl, SKUvault, OrderHive, Zoho and Clear Spider. All of these systems had their strengths and weaknesses but due to BIG promises of a more streamlined workflow and better reporting, we left ShipHero and went with SKUvault. Needless to say, after lots of money, 2 months of ‘Training and Implementation’ and 3 weeks Live operating the software, it was not what we had hoped for. Granted, SKUvault attempted to help us work through all of this but, in the end, the functionality was inefficient.

"Making warehousing great again."

Comments: We are able to keep track of our costumers inventory.
Ease of use for the people on the floor.
Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero. *Nothing but love guys.

Pros: What I like the best about Shiphero as a software:
1. The ease of use - We can train a new worker in less than 15minutes.
2. All the cool functionality which makes my workday a little easier.

Cons: I have features that I wish for - But the good thing about Shiphero is that they most of the time listen to these wishes. But to mention one con for me - Then it would be confusing error messages. Errors dosn't happen often - But most of the time the error message just dosn't make sense (To me at least)

"ShipHero Review"

Pros: The software does everything my ecommerce company needs to run operation. Picking and packing? It's awesome, using tablets and barcode scanners for accuracy and batch picking for speed. Shipping? We select the Cheapest option and ShipHero finds and prints the cheapest shipping carrier method that gets it there in time, without us having to do work. Stock management? It just works. Purchase orders and receiving? Yep, does that. Returns management? Yep, that too, plus customers can generate their own returns, which is pretty much a requirement for ecommerce in 2018. Add in great reliability, support people that get things done. I recommend ShipHero

Cons: It takes time to get setup initially. There's a learning curve, and you need to ask some questions to get the setup correct. I don't have much else.

"Not All Heroes wear capes..."

Comments: We are so much more clear on what's moving in and out of our 3pl warehouse, we are able to handle customer services issues much better.

Pros: This software is incredibly easy for me to track the orders coming out of my system (which is custom, not shopify) and being fulfillled out of my 3PL. I can easily fix address issues, track inventory and handle the quarterback's view of the field as needed. I think the support team involved with the software is also phenomenal - as we have questions they are so great at getting back with us. I also love the integration features.

Cons: I like nearly everything about it, I can't complain!

"Finally found a software option to feel confident in"

Comments: Overall I am still very relieved about finding and choosing Shiphero. We launched a new business with another software option but had to bail on that one early because it didn't have the features, functionality, or future growth options available to us.

Pros: It is new, fresh, and capable. Most of the software solutions out there are old and archaic.

Cons: I would love to have more things available via the mobile app, like receiving goods on Purchase Orders.

"Has potential to be exceptional, but falls short in a few areas"

Comments: Organization in warehouse, reduce error in fulfillment

Pros: reduce errors in picking and packing - we are now more organized in our warehouse and the support chat team is available a lot to help answer questions

Cons: we oversell, the integration with shopify is a little glitchy... support chat doesn't always see problems to the solution

"Excellent service"

Comments: I can't praise these guys enough. I was a complete newbie and, in a nutshell, they did all my thinking for me. Very helpful, and, most importantly, proactively helpful. Terrific work guys!

Pros: The clear presentation of the logistics involved.

Cons: Takes a little getting used to, but all good.

"Big Improvements Even Early On"

Comments: We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.

Pros: Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.

Cons: There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement. At first, the multiple window openings and constant re-signing in was a hassle, but I feel as if I notice that less the more I move through the system. Again, none of those things are massive inconveniences yet I feel they are small hiccups in an otherwise streamlined system. If there is a place to send suggestions or ask questions about the layout of the software as a whole going forward, I'll definitely keep it in mind. I'm always open for having that communication as I am typically an inquisitive person.

"ShipHero Review"

Pros: Good technology and concept. A good tool

Cons: Not a lot of training to start out. Its a lot of figuring it out for yourself. However thats been upgraded since we started and [SENSITIVE CONTENT HIDDEN] has been great.

"It's a great app and comes with a great team which is there for you whenever you need their support."

Comments: Prior to using Shiphero, we had used different apps for syncing our inventory with three Shopify shops. Those apps had many problems, most of them related to the large number of products they had to keep in sync at all times. Shiphero did a great job since day one with regards to that. The first time it had to scan our entire three shops in order to create its database, and ever since it has been running flawlessly. But the benefits of using Shiphero do not end there. As a matter of fact, that is actually just the beginning. Due to their iPad & iPod/iPhone apps it is a piece of cake for us to carry one such device and a barcode scanner around and pick products easier than ever. The interface is so easy everyone can use it in as little time as two minutes after introduction to the software. Moreover, Shiphero allows you to not only pick orders' products, but also pack them and prepare orders to be shipped. Unfortunately, due to our not knowing about Shiphero earlier, we had developed our own private app for many of its functions, so we are not using all Shiphero ones.

Pros: + Setup is as easy as one, two, three
+ Ease of use
+ Rich documentation
+ It's SAAS
+ Great support with live chat feature without leaving the app environment
+ It is very good value for money
+ It probably has more features than you may ever need
+ It can sync the inventory to many shops at the same time
+ It aids you in managing your warehouse(s)
+ It can handle multiple warehouses
+ You can use it to print shipping vouchers and invoices. In other words you can use it to fulfill orders from within it
+ Allows you to choose how to use it - Does not force you to do it "their own way"
+ Very easy to set up on Shopify
+ Quite quick and responsive most of the time
+ Easy integration with major shipping carriers
+ Option for overcoming Shopify throttling for Shopify Plus Shops (great for large inventories)
+ Easy to use iOS apps for iPad and iPod/iPhone
+ Provided list of tested and compatible hardware devices (it's an HID thing)
+ Per user billing, instead of per shop billing or other weird and unclear billing system
+ Dedicated Reports menu
+ Did I mention GREAT STAFF?
+ From time to time they are checking to see how you're doing, how Shiphero is performing, whether you need assistance with anything, and all that without "by-the-way-did-you-check-this-or-that-new-features-of-ours" practices!

Cons: - Loading products page can become slow in very large inventories
- Support is not 24/7 yet, which is not optimal for non-East-Coast-US located shops
- No Android app support yet
- Compatible hardware with Shiphero iOS apps are a bit pricey and add to the total cost of use

"Exactly What We Were Looking For!"

Comments: 30K+ orders per month. We recently changed to ShipHero from another well known shipping software, and it has really done well at minimizing order errors. We ship a little slower since we elect to scan the items on pick, then re-scan when we pack, but that process can be modified. The labels (when doing single item batches) aren't the fastest, but we have the system set to rate-shop every package. We were introduced to an update that's coming and it really sped up this process. As for support, we have nothing bad to say. They are quick to respond and have worked hard to fix any issues we have seen. There was no down time with orders while we changed software providers. This was my main concern when I saw that there wasn't a direct customer service line, so I set up a meeting to discuss this ahead of time. They explained that customer service issues that are causing a delay in orders going out is always a priority and will be handled quick, while issues that are like-to-haves or lower priority items are handled a little slower (which is understandable). Someone from their implementation team traveled in to help us launch successfully and we are thankful they did. We had a ton of issues and it wasn't ShipHero.. it was how the old software communicated fulfillment statuses to the orders in Shopify. All-in-all, the software is great. There are a lot of features we would like to see, some of them are already in the works. In our opinion, this system is the best value for 3PL so

Pros: Easy to use and navigate.
Simplified out pick/pack/ship operation
The company has been great with helping set up the software for what we do.. not expect us to change our operations to make their software work

Cons: A few features we still want. These are just wish-list items, but don't keep us from performing. The company has listened to our ideas and some are already in the works from previous company requests.

"Great Service & Quick Response time"

Comments: I would recommend them, the team is responsive and they are knowledgeable and helpful.

Pros: The setup team and the setup meeting was great! They went over everything in detail and were available to answer questions and help with integration

Cons: Some of the phrases/headers within the software are less than informative but once you get to know the software its no big deal

"Very hard to use and many issues with printing shipping labels."

Pros: Really do not like much about this software. I think it's very expensive and very difficult to use. Have found other options at better value.

Cons: Very difficult and very expensive software. Do not feel that it is a good shipping solution and there are many other options out there that are very user friendly and much less cost.

"So far i has been reliable. We are now using it to print labels and it is working great so far!"

Comments: Our shippers can now print shipping labels. Which is really helpful for us

Pros: The feature of scanning product bar codes helps a lot with inventory. Plus the ability to print shipping labels is a charm.

Cons: There are times that it is slow. But it doesn't happen all the time. So it is not a big deal for us.

"my experience so far has been a good one"

Pros: what i like most about this software is how simple it is to use and how useful the help is when you come across problems.

Cons: What I like least about this software is how sometimes help takes a while to respond back to my replies, especially when i need a quick reply.

"The Best 3PL Software"

Pros: — Easy to use
— A ton of features that make everything work more efficiently (e.g. smart automation)
— Makes returns simple
— Integrates with a bunch of other apps (Shopify, FBA, BigCommerce, WooCommerce, and more)

Cons: What's not to like? Great features and easy to use, all at a fair price.

"Outbound Manager"

Comments: Very Bad have had to add triple the staff in picking and the production has dropped 40%

Pros: Pack is easier
This is all that has really not given us issues

Cons: Picker do not have an alternate location
Inventory is not removed from inventory until it is packed
Causing Pickers to pick items that have already been picked
Address are not in line with what the customer entered

"Shiphero"

Pros: It is quick and to the point. I can get what I need right away!

Cons: It feels a little clunky sometime. I wish it moved quicker.

"shiphero"

Pros: i work for an ecommerce shipping company. platforms like this really help us accomplish a lot for our customers and our business

Cons: it works very well, there are no major problems.

"Great WMS bringing flexibilty to the organization"

Comments: Shiphero makes us able to setup 2 warehouses and ship thousands of parcels per week in less than 4 months with a small team and limited resources.

Pros: Being able to setup automation rules as well as the bulk ship feature makes the work a lot easier.
The basic features are very reliable and the overall system availability rate is great.
The graphQL API is very useful and we use it a lot.

Cons: Some features looks like they were not fully tested before being deployed. I often need to reach the support team because of bugs.
I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero). It's very confusing for some features such as the purchase orders management.
Apple iDevices are great but they are not suitable for intensive warehouse use. Having and android app would be a great improvement.

"Needs Upgrading"

Pros: Send POs to vendors in the system and know inventory.

Cons: Can not track how many units you have sold in 30 days so you know what quantity you should order next. Also, can’t enter tracking numbers so that the ShipHero can track arrival date. Also, want ShipHero to send me an email anytime a new item is received

"Outstanding."

Comments: Efficient warehouse management system at a great price.

Pros: Easy to use for our team. Excellent support both pre and post sale. Innovative features including the ipad/iphone apps for warehouse team.

Cons: software is amazing as it stands, but the thing I like least is that it's not available within Shopify admin control panel and you have to access a new set of logins etc.

"ShipHero review"

Comments: It is an easy system to use but we have many issues that have been a hassle since we have gotten this system.

Pros: I like how easy it is use, very simple system.

Cons: I dislike that we constantly have to switch our USPS internationals to UPS Standard every time because we get sequence errors. It is a pain to have to switch these orders every time.
I dislike that the way picking is set up that when the picker is picking the system does not give them more than one location for an item incase that the item was not there in the first location.
I dislike that the item count does not change until it is packed not when it is picked from the location.
I dislike that we have items in locations that in the system the inventory count is 0 but we physically do have items in those locations.

"ShipHero"

Comments: It's been good! Can't wait to get to where we can advance and utilize more features.

Pros: Visibility on orders from on hand to back ordered to orders. Invoicing Features

Cons: Needs more filters to view and manager orders