AroFlo Reviews

Best Trades based job Management Software

Pros:

Monthly subscription model. Customer Service Support & Training Ability to customise. The simple reports module, you don't need to be a SQL report writer to get great data simply.

Cons:

Aroflo is ideally suited to "service" style work with lots of small jobs. Whilst there have been some great improvements, it is still not the best solution for major projects that may span many months.

Excellent choice for service management

Comments: AroFlo is our core system and manages everything from our asset tracking, job scheduling, location and client information to client communication, invoicing, quotes and document storage.

Pros:

Cloud based, easy to use platform for desktop PCs and mobile app. Development team actively improves the software with regular updates. Safe and secure storage of data. Customer support is readily available. Designed with a flexible import/export functionality which works with other systems - for example we use another application for our route management and are able to export daily run sheet information from AroFlo to csv and import it to the other software without much trouble. The flexible design of this system makes it easy with customisation for a variety of industries. For our purposes AroFlo ticks all the boxes we need without even using half of the features. The mobile app is easy enough for our technicians to use allowing them to record job details, asset information and attach photos in the field.

Cons:

There are some convenience changes that would be good for the way we use AroFlo. Such as changing a location and all assets to a new client. We currently have to manually move each asset and the location to a new client whenever this happens, it would be great if there was a faster and easier way to transfer all of these details.

Aroflo sooo complex and expensive

Comments: They are very keen to sell you the product, promise much.A very old school type of data managment product, reminded me of [sensitive content hidden] , you will need dedicated person to manage the system. I am a working director, Aroflo was to supposed to make my life easier, it did not, just over the top for the expense. To get my money back we have to work an extra 8 hours, you do the math, just not worth it

Pros:

Not much I'm afraid, the amount of effort required to get it going and be applicable\relevant to my business is just too much.

Cons:

Not for small business, too expensive.REALLY complex, not intuitive, not user friendly

Aroflo Evaluation

Comments: Having worked with systems implementation and design for over 20 years, I found Aroflo brings together all the current benefits with online technology, while supporting the workflow requirements of our business.

Pros:

Online training is extremely advanced, supported by live online support . The workflow capabilites of aroflo are endless. An integrated solution that brings together purchase orders, and timesheet hours with jobs.

Cons:

Timesheet functionality is an area for increase opportunity to develop.

Does Absolutely Everything!

Comments: It was a lot of work to set it up and customise certain areas like invoicing initially back in 2011 but it was well worth it as we more than doubled our turnover in the first year of using it as we could schedule and invoice more effectively and keep track of our inventory so much better.

Pros:

Love how it incorporates every aspect of the jobs and quoting necessary to run a trades business and scale up. I also love how we can load up documents, make templates, add predescriptions, keep track of our inventory and see marketing reports, invoice and take payments through just this one system. It also integrates to Xero so no double handling.

Cons:

I have no issues at all with the system.

Great Job Management system

Comments: AroFlo has helped with getting all the paperwork in one place.

Pros:

Once you know the runnings of the system, it is easy to navigate to what you need to do with webinars and the great team support online and over the phone

Cons:

Setting up the customised templates. Not Fun

AroFlo used in a field service environment

Comments: We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.

Pros:

It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.

Cons:

1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process. 2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van. 3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish. 4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!

Aroflo's Flexibility its greatest selling point

Comments: But the easy of purchasing materials, and allocating costs to multiple cost centres within a project and the real-time tracking of all expenses make Aroflo a useful tool in our business that seamlessly integrates with our accounting software, providing a system of tracking and cross checking costs for our team, in the office and on site simultaneously.

Pros:

The flexibility of the software to accommodate such a variety of business models and expectations, and the ability to update information as circumstances change means that costs be captured per task, per project, or per business unit, and materials amended should situations arise that require it. Invoicing can be as simple or as detailed as circumstances require, and reporting includes both standardised and custom reports.

Cons:

However the reporting while comprehensive needs to be set up very particularly in the case of custom reports to ensure there are no items missed or duplicated.

For the most part very good

Comments: We use it for a property and access management tool. It may not be as it was intended but we have been able to make it work for us thanks to your customer support.

Pros:

Ease of use to track project progress. As a manager I can check on the team's progress.

Cons:

Invoicing isn't straightforward and the integration with Xero isn't as clean as it should be. The invoices take a while to get done. When the invoices go into Xero they change the format and we can't use our auto reminder feature to send out a new invoice as it doesn't match the format of the original. Very time consuming. Financial reporting isn't great and we have a terrible time doing WIP.

Changed my business

Comments: I have now rolled this platform out in three of my businesses and definitely converted many of my trades based colleagues

Pros:

Web based allowing us to access our information easily on any device. Simple to use for field users but very powerful in the office.

Cons:

Rapidly growing and often new functions or interfaces are not well resolved before launching

Aroflo didn't deliver according to promises - we were mislead on credits and integration.

Comments: Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so), however they only integrate invoices, not credits. Before we signed up, we made it very clear to Aroflo that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up the system and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking customer service team and the slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero.

Pros:

Scheduling calendar is good.

Cons:

Financial side is very poor, not an intuitive system to use.

Good, relaibe and stable

Comments: Good and easy for the tech's to use. Operates very reliably.

Pros:

It is stable and they are not changing it for the sake of changing.

Cons:

New PO billing is a waste of time for us and we should be able to opt out but it makes us go through this process that we don't need.

Air Con - Service Manager

Comments: Brilliant product, love being able to work anywre anytime.

Pros:

Flexibility and constant improvement in the softwares capabilities.

Cons:

NO Field access to pending approval quotes or previois task history, this has been a problem since day 1 approx 8 years ago.

AroFlo Review

Comments: Very satisfied and would definitely recommend using them

Pros:

Very easy to use and very realiable. Reporting allows you to see weekly revenues with ease.

Cons:

Not being able to create custom fields with the same name as previously archived custom fields

Great Package for Office and Site work

Comments: Time saving, central spot for all information, adaptable and adjustable.

Pros:

The options of adapting it to our own requirements and the help received when setting up initially. Ongoing help is always provided in a quick time frame.

Cons:

Not sure - like it all really - it works well for us

Great software and great support

Comments: Really enjoyed the support and ease of set up. Once you understand the flow process it’s a breeze to use.

Pros:

Easy to use and customize. Great support and great help files.

Cons:

I haven’t found any negatives yet. User interface could be a bit more visual if I had to find a negative

Warning, don't fall for Aroflo's promises

Comments: If you are going to use this product you need to make sure you quizz them hard. They promised us the world and once we got into implementation we found all the things it couldn't do. They then refused to refund the money even though we have proof they had promised things the system could never do....very unprofessional!

AroFlo Review

Pros:

I like the ability to add custom fields to tasks, purchase orders, clients, and assets.

Cons:

I dislike the lack of communication with other online products our business uses.

Fantastic tool that keeps improving

Comments: It has really assisted in getting everyone to follow our process and checklists. It makes it wasy to see when this has not been done enabling process review and improvement.

Pros:

The support provided for this product is great. Very responsive and solves most issues over the phone. Where things are more challenging, they always get back to you with an answer. If it can't be solved then it is added to their list of program updates

Cons:

It's reporting function is good, but I have found limitations in really digging deep. Would be really beneficial if it could show trends against KPI's rather than just points in time.

Under control

Comments: I have got rid of all my paper job sheets yahoo

Pros:

I have all my jobs under control and I feel organised

Cons:

When a purchase order goes wrong, it is hard to get it back into the system

My admin team for my small business

Comments: Not having to hire an admin role. I can be responsible for the management of my day, week and month.

Pros:

Very easy to use. Excellent training service. Saved me have to employ and admin person.

Cons:

Unable to easily send emails outside of AroFlo to my task. Would like to see time conflicts without having to get out of the task and view timesheet.

Easier than expected we are spending less time in the office 😀

Comments: Our standard Sunday night invoicing routine is now gone and we are spending less time trying to get money coming in because the invoicing is now part of the task process which is much more seamless. We are now actually able to see the dollar value of each job by adding real time materials and labour as we quote not just “guesstimating”.

Pros:

Easy to use, set up and support has been excellent, lots of training included. Easy to track work end to end in the one system so from the quote all the way to materials and timesheets and invoicing - really simple even for the hands on tradies!

Cons:

The initial set up of templates for SWMS is a bit painful but necessary to undertake. Some standardised templates to adopt would be great ! There is actually so Much you can do and see it’s a bit overwhelming at first.

Wonderful

Comments: It is an amazing experience interfacing with the software.

Pros:

It allows us to perform so many functions I love this aspect of being able to do so much within the software. It’s user friendly the invoicing an record keeping is good as well

Cons:

There is no major issue that comes to mind at present this being said there is always room for improvement.

Aroflo

Comments: More accurate quoting, real time job tracking.

Pros:

The ability to work across multiple platforms to collate information and perform tasks

Cons:

Very in depth, but it’s one of those things, you’ll only get out what you put in

AroFlo Love!!!

Comments: After using a competitors product for the past 2 years, The introduction of AroFlo to our business has been extremely refreshing. Work flow has increased 5 fold & overall customer satisfaction has increased. Thanks AroFlo!!!

Pros:

Useability