Clover Reviews

Clover Review

Comments: Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.

Pros:

It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!

Cons:

I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.

Almost Great...

Comments: My overall experience with clover has spanned from the creation of menus and items with sub menus and add ons for each item, as well as specials for days of the week as well as happy hour times to daily usage for pos transactions. Overall I have been very happy with everything, other than the need to set up account through bank, as I mentioned before.

Pros:

I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.

Cons:

I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.

Clover is the best for our small business!

Comments: Over all, we love Clover and will continue to use it!

Pros:

I love that it is user friendly, the applications that can be added to it are great, and the POS works perfectly for us! It is always very easy to use and we are thrilled that we got it when we did.

Cons:

The only real complaint I have about clover is the support team. I have been on hold for 20-30 minutes at a time while I am unable to accept payment. Granted, this has only happened a few times, but it is inconvenient when it does happen.

Poor software and a false advertising to pull new customers.

Comments: Fun at first, but slowly becoming the worst experience I have ever had with a POS system.

Pros:

Nice clean design. Lots of promises that weren't met.

Cons:

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

Great payment processing device

Comments: Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.

Pros:

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Cons:

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

Clover is Cumbersome and You Need Third Party Paid Apps to do Basic Functionality

Comments: Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.

Pros:

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Cons:

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

Needed a new Payment Processor and they killed it

Comments: Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.

Pros:

The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.

Cons:

The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.

Simple to set up and configure. Simple to use. Flexible reporting options. Decent Support.

Comments: Clover simplified payment processing for us with easy to use devices and flexible reporting options.

Pros:

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Cons:

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

For accepting payments

Comments: Positive. Much easier than our last system. Just wish they weren't so expensive.

Pros:

That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.

Cons:

How expensive it is to replace a machine that is out of it's warranty.

I use this product as an Accountant

Pros:

My client uses this product for their POS and they really like it. I use it to pull reports for their accounting and it is simple to use.

Cons:

I don't like that you can only view 3 months of transactions at a time.

No support, at all.

Comments: Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!

Pros:

It looks modern, but it doesn't function like they said it will.

Cons:

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Clover not a choice for retail, very misrepresented and pricey

Pros:

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Cons:

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Easy, simple and effective

Comments: Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.

Pros:

Since this system uses android OS so it follows a familiar mobile OS layout. The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn. It's large buttons and integrated barcode scanner makes transactions quick and smooth. It integrates with most common applications such as Quickbooks & Shopify. The option to search for products by typing the name is extremely useful. As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."

Cons:

It's certainly not as advanced as other point of sales systems I've used in the past. Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy. A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month. Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.

Too Simple without the Addition of Add-Ons

Comments: In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.

Pros:

The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.

Cons:

In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.

Easy to implement and maintain - loaded with great features!

Comments: Quick customer service, and a excellent interface, clover make POS a great option.

Pros:

Easy to learn and use, with great ability to track inventory and customers.

Cons:

The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.

Customer Service

Comments: Trying to get the original set up support is terrible. You will spend hours on the phone on hold, then transferred to another line to start over waiting, only to be dropped and start over. I have had this experience every time we reactivate our machines. Billing is another issue. We use these on a seasonal and reactivation is a nightmare.

Pros:

Nice user friendly once up and running.

Cons:

Inventory is hard to duplicate in all machines. When you download the template it has several errors when importing.

Quick and easy payment processing for small businesses

Comments: I have had an overall positive experience with Clover. It is incredibly easy to train staff on using the system. When calling their customer support they have been able to efficiently help solve our problem.

Pros:

The credit card reader devices themselves look great aesthetically, very clean looking to have stationed out on a public facing area. After payment is processed you sign on the screen which is quick and easy for both the customer and office. We are also able to accept Apple Pay through it which everyone likes. The handheld device option makes processing payments in other areas of the office fast and easy. Very easy to set up as well for someone with limited technology experience.

Cons:

Occasionally the tablets will not work and need system rebooting. A hard reset usually takes care of this for us. It would also be great if you could control the receipt print out instead of all or nothing as some people want them and some do not.

DON'T DO IT. Clover POS (Piece of Sh..)

Comments: Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!

Pros:

It's small and handy is about the only thing good I can say about it.

Cons:

Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.

money hungry company

Comments: I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed

Pros:

Quick use of device when it functions has been better in last 6 months 111111111111111111111111111

Cons:

Half of inventory data moved out of category. ease of saving data without excel not possible. 111111

I bought clover without looking at reviews

Comments: WARNING !!
TELL ALL YOUR FREINDS OR ASSOCIATES WHO USES CLOVER !!!
Take a picture of the screen showing how much money is made for the night before the system closes. then when it does close and print , compare the picture you took and what the print out says. Do this especially on nights when its a holiday weekend, Clover knows you'll be busy and know you won't be paying attention.. Then check the transaction app on the POS , and add up how many transaction each server or cashier did and compare it to what the printout says.. When you see the discrepancies, call the FBI and ask to be added to the growing number of clients that wants to sue Clover

Pros:

duh ?? it lights up , doesn't use a lot of electricity

Cons:

customer service , THERE IS NO OTHER CUSTOMER SERVICE ON THIS PLANET THAT IS WORSE THAN CLOVER CUSTOMER SERVICE./ They are the worst because they have to obey what their bosses say in robbing you the client. they will put you on a long hold and then you're disconnected. If you are lucky to speak to someone, whatever they have to say will never make sense to you !! Good luck

Bad functioning, terrible customer support, too many problems for the price.

Comments: Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.

Pros:

Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.

Cons:

I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.

Clover is the best in the market!

Comments: We have been using clover the entire time I've been with the company and it works great. It's super convenient and makes checking out customers fast and easy!

Pros:

The new handheld device makes processing payments fast and easy. The device can be moved to each desk and throughout the dealership and take it to the customer for convenient invoicing. The customer can sign directly on the screen or we can hand the device to the customer to securely and privately enter their passcode.

Cons:

The only thing I would like to change is that the signature print out on the receipt! I think adding that would be a great option.

Not Fit to Handle Hospitality Industry

Comments: Pros: inexpensive, intuitive, malleable
Cons: wrong fit for hospitality, horrible support, horrible crisis management

Pros:

Easy to set up, easy to train, while it has many lacking elements that would be essential to any other hospitality POS there are easy work arounds. Handheld devices are good.

Cons:

The entire support and technical team is unfit to handle the hospitality industry. They are completely unaware and seemingly unconcerned about the issues that your staff on the floor must tackle with their system. It's painfully obvious a roomful of engineers comes up with forced changes that adversely effect their entire client base without an ounce of understanding the impact of the changes they make. I and others I know that use clover have said many times, if any of them had worked on the floor for 5 minutes they would understand.

Bad online presence

Comments: Not great impression, especially given we were pushed to buy the hardware.

Pros:

How does a POS during COVID TIMES, not include photos on the online menu? Clover takes the register’s inventory list that is made for in-house ease of ordering and makes a million item list as a “online menu”. Customers are expected to read through the menu like a newspaper. How is this a good marketing strategy? Seams like an ABC rule for any POS company to perfect, if not in normal times, it should be a priority to fix immediately.

Cons:

Rep sold the system as competitive to Square. We bought it only because the rep promised to build an online website for ordering, like square does for free. We didn’t know we will be getting a newspaper list filled with items that are priced “ FREE” because the price depended on the size of the drink, “ a modifier” . Hiring a person to give this some thought at clover would be a plus.

Would never recommend working with clover

Pros:

Considering my treatment from Clover I just can't even consider any pros

Cons:

You are locked in even after already paying 3 times what the machine is worth and paying a big lump sum none of that matters, there is no dealing with this company.