Turno Reviews

Vacation Rental Housekeeping Made Easy

Comments: Ability to remotely manage a team of housecleaners.

Pros:

My reservation calendars integrated with Turno. As soon as my property is booked, a project is presented my housekeeping team can accept the bid. Like the ability to have a preferred cleaner and back up team if needed. Seamless and easy to communicate with the housecleaners.

Cons:

I haven't found any things I don't like about Turno.

Great Customer Service + product is user friendly

Comments: The reason I'm using TurnoverBNB is because I'm working with a BNB management company. That company needed a team that would not miss cleanings due to not being able to keep up with the excel updates. They needed things to be more automated. While our company has a CRM we use for our residential clients, it doesn't have an open API where we could integrate the BNB calendar. Really like how this product has worked, again, it is used mainly to keep track of incoming reservations without having too many interactions with the management company. Once a property gets booked, we get the notification, we add it to our CRM, and my team knows what to do.

Pros:

One of the main reasons I decided to go with this product, was because the customer service call I had was very informative. They heard why I was trying to use the product and actually made a great suggestion on how to use it. -love how easy it is to set up -really helps manage our properties -while we use a separate CRM for our cleaning team, it does offer great features for those solo cleaners (checklists/ability to add notes/pictures); billing, etc

Cons:

We only use the software to keep track of the incoming reservations, so we don't use all the other features a whole lot. At the moment, it does what it needs to do, and that's all we can ask for.

Great organization tool for cleaning staff

Pros:

I love that I can integrate this app with my property management software, so I can keep my cleaners informed and allow them to except jobs easily. It makes scheduling virtually unnecessary.

Cons:

There isn’t a function I’m not happy with.

ok app which helped save some time...but...

Comments: Great concept but not very sophisticated. Further this this, after using the Turnoverbnb for nearly 1 year, they have decided to charge a hefty subscription fee for each property. If you have over 100 properties they will look after you, but if you are a small operator then nothing. It does not represent value for money. Overall very dissappointed that we signed up, trained cleaners to use the system...and then without warning subscription service was introduced with little notice. We are only thankful this happened in our off season. Need to say, we no longer use Turnoverbnb.

Pros:

We like the graphic calendar showing jobs and the assigned cleaners. Pretty easy to set up.

Cons:

There have been several glitches (eg 2 jobs planned for the 1 stay) along the way. Notifications have occasionally not come through. You cannot assign 2 cleaners to bigger jobs. Slow to get support due to time difference. The supply of local cleaners in our area is non-existent and so this aspect of the offering doesn't apply. Plus selecting a cleaner is more than just finding someone who is available...even if cleaners were available, I wouldn't just pick someone from Turnoverbnb...it takes a bit more to ensure quality of work etc...it's a little naive of Turnoverbnb to assume this is how things run.

Ease of Use

Pros:

We like the ease of use and the fact the cleanings automatically hit our calendar. Nothing can fall through the cracks. It is technology so you want to still check it but it works well. I like that I can find new cleaners through the system.

Cons:

The only con we have found is the cost of use. Our system is "free" for being integrated with Hostfully - meaning we do not pay a subscription fee. But they charge a "platform" fee and then credit card fees. So each cleaning adds another $18-35 per turnover due to these fees.

Turno for STR Management

Comments: Overall experience is good. Would recommend for self managing owners or small portfolios.

Pros:

Turno is great for scheduling and management of cleaner expectations with checklists. They can provide photos, however, this feature sometime glitches in the field.

Cons:

The two cons of Turno are the online payment fees (on top of subscription fees) and the lack of downloadable reports. While the property checklists and photos can be provided, as a mangement company, there is no way for us to translate the report for claims or our owners.

Seamless Integration

Comments: I have yet to find a better way to notify staff of reservations, cancelations, and alterations in the schedule.

Pros:

Instant communication by notifying our cleaning staff when a reservation is made, cancelled or altered.

Cons:

Sometimes the tasks are repeated in the system and our cleaning staff gets double the notification.

Thank god, despite room for improvement.

Comments: You made me see I could manage on my own. That is worth hundreds of dollars in potential
lost revenue to a management company.

Pros:

I almost engaged a management company for our Airbnb. They wanted us to have cleaning fees of $150-250. I know the Tucson market having worked in the hotel industry here. That would rule out almost any stay of less than five nights. Then I found this app after deciding to just list as an experiment. It syncs automatic. I do nothing. Got a booking. Then a notification my “project” was picked up. We had already Found cleaners with great rates. Met them and have great people I can trust. Love it.

Cons:

Don’t send me an email that I got a notice. Include the friggin notice. Fetch

Ease with Turno

Comments: Good - went down once and had to re-set it up, but still works well with cleaners to know when to clean!

Pros:

Letting team know when to clean and what dates are available

Cons:

Figuring out how to use team members they recommend

Rental Maintenance

Comments: It has been very helpful for me & puts my mind at ease

Pros:

Turno has allowed me to search for and find suitable cleaners in my area

Cons:

Navigation of the site was not as straight forward as first led to be. Once you use it a few times, it becomes easier

We have been using this software for a while now and it is really helpful, but pricing has gone up

Comments: It was GREAT at first and is progressively going downhill. I am used to it and already integrated so I continue to use it but I would be quick to switch platforms if I found a better price or more user friendly app.

Pros:

We love how we are able to integrate with our cleaners and not have to communicate every clean with them. I love that I can see when they arrive at the job and when they leave.

Cons:

When cleaners post pictures it isn't the easiest to see in either the app or the desktop. If they post multiple pictures there isn't a scroll feature to see them and so I have to zoom my screen way out to try and click on them. When I get a notification in the app that a cleaning was accepted I can't see which clean I have to jump to the desktop version. It used to be free for the first proeprty and no longer is and also if you pay for a full year and then remove the property they don't refund you but rather just give you credit.

Flawless execution. Never lets me down

Comments: Turnoverbnb is constantly adding new features and innovations. By the time you can think about how something could work better, they have already released it. If anything ever goes wrong their support is always there to help out.

Pros:

It works. Scheduling cleaning is the most critical part of my business, and turnoverbnb never messes up.

Cons:

It's not cheap, but it saves tons of time. So the value is there.

Beware, complicit to illegal activity, will harm your business

Pros:

The cons far outway the pros at this point. Nothing to speak of here.

Cons:

One of their cleaners in a text threatened to falsify information to harm my company. Turno/TUrnoverbnb did nothing. Very disappointed in them. Currently reporting them for regulatory review.

As a cleaner...

Comments: Only good is the calendar! Schedules are automatically Synced but I have had several fake posts pop up the same day or same day deleted projects that mud customers didn't do. Payments are to confusing for the cleaners.

Pros:

This will connect local cleaners with home owners from other areas and states that we wouldn't of found ourselves. Also helps scheduling with easier communication.

Cons:

I'm a detailed maid I have always worked and received payment right after my job is completed. This app has a third party that takes several days to send payment. There's no way for me to keep track of all payment being sent in full(after there fees!) With all the technology this should not be a issue. If I ask customers to pay me directly they kick us both off not using there payment method! Ugh!

Not worth your money

Comments: Dissatisfactory. We have not used 1 of these properties on the platform for over 6 months but still got charged for a full year of services. We also tried to cancel for our other 2 properties since we are selling and we could not get a prorated refund for the services not rendered. Overpriced too. You can get the same service from other integrated apps that do way more.

Pros:

Helps you notify cleaners of cleanings available

Cons:

Limited capabilities and a lot of additional fees charged to both parties.

Excellent Short term rental cleaning help!

Comments: It's been pretty great! The cleaners are independent contractors, and my experience has been 75% of the cleaners are flakes. The ones that are good are outstanding, and make up for the rest of them.

Pros:

This software is easy to use, and makes scheduling cleaners fairly simple.

Cons:

The app for using your phone with this app is very lacking, you will definitely need your main computer or laptop to use all the features properly.

Its good but can be better

Comments: Overall, there still needs to be a lot of work done with the app. It is hard to locate things, confusing most of the time, and it does not sync properly with the cleaners app.

Pros:

I love how my airbnb calendar automatically syncs with the turnoverbnb app. I do not need to add reservations unless it is from another booking site such as VRBO. That is something that needs to be added!

Cons:

The app is confusing to use. I have been using it for 5 months and still don't really understand how to navigate the app. I canceled a cleaning a few times and my cleaners still showed up saying they never got notified of the cancellation. It seems that there needs to be more work done on the communication between the[SENSITIVE CONTENT] and cleaner app. They tend to not sync with each other. I also wish my VRBO calendar would sync with the app because sometimes I forget to add a reservation that was made from VRBO and end up having to clean the place myself since cleaners were not aware of my VRBO reservations.

Time Saver

Pros:

I love that this software integrates with each separate property, and updates the cleaners when there is a calendar change so that I don't need to with multiple calendars. Less error = more success. It tells me when the cleaning has begun, providing assurance it is getting cleaned that day. Then tells me when it's done. Automatic payments to cleaner from my business bank account is very handy, coming from doing manual payments every day. Looking at notes on what supplies or maintenance is needed for each unit is also a great feature. Worth the price.

Cons:

The app often re-directs me to the website. At the end of the day, being re-directed to the website accomplishes the same task, but it would be nice to access that info from the app. I would also like an option to have an offline mode, where the app downloads all current info onto the phone so I can access it while traveling in places that don't have Wifi or cell phone service.

Changed Our Business for the Better

Comments: TurnoverBnB completely reinvigorated our approach to AirBnB turnovers. With a team of 10 and 11 houses to manage, this software gave us the ability to be more organized than we ever were before. Any question I've ever had gets responded to almost immediately by the amazing customer service, and our team loves how easy it is to see their schedules, get paid, and refer to a checklist. I'll never go back to a different method, they make it so much easier to run a business well!

Pros:

User-friendly, keeps everything organized, excellent customer service

Cons:

Stripe can be less than user-friendly, and is the partner organization of TurnoverBnB for processing payments.

Integration to PMS is awful (OwnerRez)

Comments: It is a great idea for a product, the execution is just not good. Chat was helpful.

Pros:

Easy interface for cleaners to use for cleaning times

Cons:

Absolutely abysmal interface to OwnerRez. The reservation times as well as the projects are in no way linked to the check-in and check-out times of the stay. I'd have to manually any early/late checkout in Turno. Why in the world wouldn't it use the check-in and check-out time for the project start time?!? It makes no sense to not use the times provided by the integration, having this in two places is just asking for miscommunication with cleaners and cleanings getting missed. Just a really bad design.

No more missed cleanings

Comments: Happy customer

Pros:

Love the ability to assign primary and backup cleaners and have them assign themselves rather than make multiple phone calls/texts. I'm adding a co-host which makes the process ever more reliable. Annual price more than justified when it prevents even one missed cleaning and unhappily surprised guest.

Cons:

Nothing comes to mind. I use it almost exclusively on a laptop browser. Not much experience using the mobile app.

Integral Piece of Managing Our Rental

Pros:

It is so easy to connect this software to our rental listing on VRBO and AirBNB. Our housekeeper is able to accept projects, let us know when she starts/finishes, send us photos and leave notes. It is SEAMLESS and I cannot imagine managing our rental ourselves without TurnoverBnB.

Cons:

It is a little difficult to make sure that direct bookings that we do offline translate well to our housekeeping team. For example, I have to manually create a project for her the day folks check out which means she cannot see when they are checking in. It can be hard to keep up with that manually when everything else we do is automated.

Great Place to Find Cleaners

Comments: Overall, I am pleased with the cleaners I have found through TurnoverBnB. They have been reliable and professional. I will not hesitate in recommending this tool to other hosts (in fact I already have).

Pros:

I enjoy the ease of connecting with local cleaners, receiving/accepting bids, and managing the cleanings associated with the property through TurnoverBnB. Everything I need to know is in the system. The app is very useful.

Cons:

Some features are not as intuitive. For example, adding a new cleaner and assigning work to them. I had 2 situations where I accepting bids for 2 new cleaners but for some reason I was not able to assign them work. I contacted customer support and they had to do something on their end in order for work to be assigned to them. Customer Support was helpful.

Great software for hosts and cleaners

Comments: Turnoverbnb has resolved our scheduling issues associated with our cleaners. It seamlessly syncs to our Airbnb calendars and is great at reminding us when there is a canceled or unaccepted cleaning. I would recommend to any Airbnb host.

Pros:

It is extremely easy to use, and it is very affordable considering the services they offer.

Cons:

The cleaners are not vetted very well, have to do the info digging yourself. Would like to see more about them in a profile (i.e. are they a company/individual, insured, etc).

Great easy way to automatically schedule cleanings for airbnb turnover.

Comments: It has helped tremendously in automating my airbnb cleanings especially for a first timer like myself.

Pros:

My favorite functionality is the Airbnb Calendar integration. It updates Turnover with a new project automatically for the day that the guest is scheduled to leave the property and creates a project for you. The nit reminds you that you have to select a cleaner via the app notification and email. Its very straight forward and easy after just a little learning curve.

Cons:

There are certain quirks that were hard to understand. An example would be the Mobile App doesn't have as much functionality as the desktop browser version. It tends to redirect to the web app for almost every useful functionality. I tend to use the desktop browser app exclusively for this reason. There is a small quirk in the scheduling cleaning function that doesn't allow you to save the cleaning if you type something incorrectly in one of the fields but it doesn't tell you which field is wrong so you have to figure out yourself. No big deal just annoying at times.