Turno Reviews

Excellent Customer Service

Comments: I've had a great experience with Turno's support team. Whenever I reached out to them with requests or questions about our properties and projects, they responded quickly and efficiently. Their prompt assistance and willingness to go the extra mile have made managing everything so much easier especially my interaction with [sensitive content hidden] . Highly recommend their service!

Pros:

Managing cleaner schedule and other projects, also the inventory.

Cons:

Sometimes the app crashes and our cleaners will have a hard time because of it.

Great tool for managing jobs related to reservaions

Comments: Excellent customer service! Thank you Jaya!

Pros:

Easy to use and integrated with OwnerRez

Cons:

The app needs some work but the desktop is great

Loving turno!

Comments: A few years strong and its helping my business alot

Pros:

Keeping up with my schedule its very easy

Cons:

Not having the option to use payment outside of turno when owners prefer it. I have alot if business threw turno so i feel like i should be able to opt out of pay for a few owners that prefer it instead of losing consumers...im only using turno for a calendar so it sucks losings so much money i rather pay a monthly fee and opt out of HAVING to use their payments

ok app which helped save some time...but...

Comments: Great concept but not very sophisticated. Further this this, after using the Turnoverbnb for nearly 1 year, they have decided to charge a hefty subscription fee for each property. If you have over 100 properties they will look after you, but if you are a small operator then nothing. It does not represent value for money. Overall very dissappointed that we signed up, trained cleaners to use the system...and then without warning subscription service was introduced with little notice. We are only thankful this happened in our off season. Need to say, we no longer use Turnoverbnb.

Pros:

We like the graphic calendar showing jobs and the assigned cleaners. Pretty easy to set up.

Cons:

There have been several glitches (eg 2 jobs planned for the 1 stay) along the way. Notifications have occasionally not come through. You cannot assign 2 cleaners to bigger jobs. Slow to get support due to time difference. The supply of local cleaners in our area is non-existent and so this aspect of the offering doesn't apply. Plus selecting a cleaner is more than just finding someone who is available...even if cleaners were available, I wouldn't just pick someone from Turnoverbnb...it takes a bit more to ensure quality of work etc...it's a little naive of Turnoverbnb to assume this is how things run.

Excellent Customer Support

Pros:

[sensitive content hidden] is proactive and solved the issue for me. He's excellent! The best Turno support I encountered.

Cons:

The glitches it once glitched and they removed the project assigned to our cleaners.

Turno Works Well for our Single Property

Comments: very positive. I’ve already recommended to another host.

Pros:

I like the integration with Hospitable (which consolidates our channels), to automatically schedule cleanings, which is pushed to cleaners.

Cons:

I wish there was a capability to automatically make projects available to backup teammates after a user-defined time period, e.g. 48 hours. Today, this is a manual implementation.

Great Virtual Support

Comments: good. Feel like its needed service at a great price.

Pros:

I had a question in implementing checklists and inventory in Turno and reluctantly turned to the chat. I normally don't get any valuable info there (based on use from other sites - I've never chatted with Turno before) but today with Beryl that was different! My assistant Beryl was great! She answered everything I needed to know. Sure hope she's available next time I have a question!

Cons:

Can't update inventory globally. Could be faster to implement inventory and manage it.

Love Turno

Comments: Excellent from the start, easy user interface.

Pros:

Makes finding and communicating with cleaners so easy!

Cons:

Not updating some of my listings. Customer service is great.

[sensitive content hidden] is so helpful

Pros:

[sensitive content hidden] has been on live chat with me helping with a few questions I had. [sensitive content hidden] has been able to answer all of the questions and more.

Cons:

not found any yet. The experience I've had is all positive so far

Excellent service

Pros:

Excellent customer service. [sensitive content hidden] was really helpfull today. Also my primary teammate [sensitive content hidden] was spectacular.

Cons:

I dont have any complaint. I liked everything. Is reliable

Seamless Integration

Comments: I have yet to find a better way to notify staff of reservations, cancelations, and alterations in the schedule.

Pros:

Instant communication by notifying our cleaning staff when a reservation is made, cancelled or altered.

Cons:

Sometimes the tasks are repeated in the system and our cleaning staff gets double the notification.

Its good but can be better

Comments: Overall, there still needs to be a lot of work done with the app. It is hard to locate things, confusing most of the time, and it does not sync properly with the cleaners app.

Pros:

I love how my airbnb calendar automatically syncs with the turnoverbnb app. I do not need to add reservations unless it is from another booking site such as VRBO. That is something that needs to be added!

Cons:

The app is confusing to use. I have been using it for 5 months and still don't really understand how to navigate the app. I canceled a cleaning a few times and my cleaners still showed up saying they never got notified of the cancellation. It seems that there needs to be more work done on the communication between the[SENSITIVE CONTENT] and cleaner app. They tend to not sync with each other. I also wish my VRBO calendar would sync with the app because sometimes I forget to add a reservation that was made from VRBO and end up having to clean the place myself since cleaners were not aware of my VRBO reservations.

Great Place to Find Cleaners

Comments: Overall, I am pleased with the cleaners I have found through TurnoverBnB. They have been reliable and professional. I will not hesitate in recommending this tool to other hosts (in fact I already have).

Pros:

I enjoy the ease of connecting with local cleaners, receiving/accepting bids, and managing the cleanings associated with the property through TurnoverBnB. Everything I need to know is in the system. The app is very useful.

Cons:

Some features are not as intuitive. For example, adding a new cleaner and assigning work to them. I had 2 situations where I accepting bids for 2 new cleaners but for some reason I was not able to assign them work. I contacted customer support and they had to do something on their end in order for work to be assigned to them. Customer Support was helpful.

Game Changer

Comments: TurnoverBnB has allowed us to automate cleaning.

Pros:

TurnOverBnB has added the functionality of being able to manage your cleaners efficiently. In our experience the AirBNB platform made it difficult to efficiently add cleaning staff and manage their work flow. TurnoverBnB made that very easy for us to manage the cleaning team, communicate, correct issues, and get jobs finished with very little communication.

Cons:

We pay our cleaners outside of TurnoverBnB. It would be really helpful if TurnoverBnB could create invoices for the cleaners and mark those as being paid. Managing the books has been our only trouble with TurnoerBnB.

Great Team

Comments: I am new, so I am learning as I go.

Pros:

Product is very cool and somewhat easy to use and customer support is very helpful!

Cons:

That after to bring someone to your team you cant see the bid price with the team member then you have to assume and you don't have confirmation.

Thanks so much

Comments: love it and easy to use

Pros:

I did not have a team and this program helped me to develope a winning team of cleaners for all my rentals

Cons:

When a maid leaved a comment on an actual clean, it would be nice to be notivied there is a comment

Highly recommend

Pros:

Integration with booking platforms. When someone books a reservation my housekeeper gets a notification about a job. They accept the job and it gets put on their calendar. I also like the checklist feature.

Cons:

Fees. I would love to use this as my payment processing feature however my cleaner insists on using Zelle because the fees are too high.

Amazing way to connect with local service providers

Comments: I have been using this service for 30 days and so far we are completely satisfied.

Pros:

Seamless integration with Airbnb and VRBO reservations. Scheduling has been totally automated and notification verifications are done in real time.

Cons:

I would like the ability to have a message chain within each project to directly communicate with the cleaning crew on a project by project basis.

Amazing Service- start today!

Comments: I'm very happy with the service and will continue using it- and will gladly recommend to other Airbnb hosts.

Pros:

I love that it connects directly with my Airbnb calendar so all my projects are created automatically. My service providers pick up the projects as they come in- and they have been reliable since day one.

Cons:

The only con was that it took a few visits with our cleaner and service provider to get into our flow- but once we got into a flow it has been smooth sailing.

The best automating software for my Airbnb business!

Pros:

I love the automation and the ease of use with this software in my vacational rental business.

Cons:

I have not run into very many "cons" with this software except for one thing. I wish the payments to my cleaners would process faster when using my business bank account to make payments.

Harmful

Comments: Awful

Pros:

Nothing.

Cons:

I have connected with 3 people through this software... All of whom screwed me over. Once I delete them from my future bookings, I can't see them anymore and they all ran off with my money and I never heard from them again.

Very easy to coordinate with housekeeper!

Comments: great!

Pros:

I've been using Turnoverbnb for about a month now and it has saved me so much time. I used to manually email my housekeeper every time I had a new booking or a cancellation. Now I can rest easy knowing she gets automatically alerted and scheduled, and also I get notified when she arrives and completes her cleanings. Perfect fit for what I was looking for!

Cons:

Would be cool to have a calendar view that shows when my bookings are from Airbnb that are syncing in rather than just when the housekeeper is scheduled for

Very good for managing cleaners

Pros:

Aggregating reservations from multiple platforms and creating individual projects for cleaners

Cons:

Certain features don’t open in mobile app and launch a browser page

Smooth trial so far

Pros:

I didn’t have any leads on finding a cleaner for my STR, and then someone recommended Turno (I also listen to the No Vacancy podcast episode on it). I decided to give it a try and was pleased at how seamless the integration with the AirBnB website is. It was cool to see a cleaner automatically booked within 30 min of getting an Airbnb booking, without me needing to do a thing. The first clean went very well. It is a relief to know I have a solid solution for this aspect of managing a STR.

Cons:

Difficult to find info on past cleaning jobs. The interface is very focused on upcoming work.

Ease with Turno

Comments: Good - went down once and had to re-set it up, but still works well with cleaners to know when to clean!

Pros:

Letting team know when to clean and what dates are available

Cons:

Figuring out how to use team members they recommend