BILL Reviews

Secure and convenient electronic payments

Comments: As a user of Bill.com, I have experienced a more streamlined and efficient financial management process. The software's user-friendly interface and comprehensive features, including electronic and online payments, invoice creation, real-time payment tracking, and bill approval workflow, have made managing my bills and invoices much easier and more accurate.I also appreciate Bill.com's focus on security, which has given me peace of mind that my financial data and transactions are safe and secure. Using Bill.com has allowed me greater control, convenience, and efficiency in my financial management processes, freeing up more time to focus on growing my business.

Pros:

The features I like most: Electronic Payments: The payment feature enables us to pay bills and invoices securely and efficiently, with options for ACH, wire transfers, and virtual credit cards.Online Payments: The software's online payment feature allows us to receive payments from customers directly through the software, supporting multiple payment methods.Invoice Creation: The invoice creation feature provides customizable templates, the ability to add logos and branding, and payment links to encourage faster payment.Real-time Payment Tracking: The software's real-time payment tracking feature enables businesses to track the status of payments, including when invoices were sent, viewed, and paid.Bill Approval Workflow: Bill.com's bill approval workflow feature provides a customizable approval process, which helps us manage our bills and invoices more efficiently.

Cons:

While Bill.com is designed to be user-friendly, there is a bit of a learning curve to using the software.Reporting functionality is somewhat limited, with fewer customization options than other accounting software options, but still not a big issue.

Great Accounts Payable Software

Comments: Overall, great software for managing accounts payable. There are all kinds of dashboards where you can see the status of your payables on one screen which is convenient. Also, the reporting features are great. Very easy to pay company bills. Would definitely recommend to small/midsize business.

Pros:

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Cons:

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

Worst Experience with Any Bill Payment Provider

Comments: Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

Pros:

We did not have any good experience with Bill.

Cons:

Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

A Bit Pricey

Comments: I was not very happy. It was a bit overpriced and they were not receptive at all in helping me or negotiating.

Pros:

This product was easy to use and utilize.

Cons:

The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.

Bill.com saves us hours each week!

Comments: overall, we are thankful it was recommended to us bc it saves time and helps with record keeping

Pros:

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Cons:

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

Bill --> A great nifty payments system that suits all needs

Comments: Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen!

Pros:

International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available

Cons:

Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization

Easy to use software for invoice approvals

Pros:

Bill.com is easy to set up and use. I love the simplicity of approving partner invoices.

Cons:

The reporting feature needs some upgrades. I would like the ability to see what individuals above me have approved in order to communicate timeliness with my partners.

When approvals matter

Comments: Overall, I think for people handling their own accounts payable process there are better products out there, but for businesses that need to keep separation of duties and have a clear approval process this bill.com is the best.

Pros:

I love bill.com for the ability to approve bill payments. As a bookkeeper this allows me to manage accounts payable for the business and schedule bills to be paid while allowing the business owner or manager to ultimately be the one that approves the payments. It's easy to use and it integrates with QuickBooks Online which simplifies the accounts payable process.

Cons:

I think it's a little expensive compared to some of the other products available.

All Bills in One Place

Pros:

I appreciate the functionality of tracking all the bills in one place while also successfully integrating activity with our accounting software

Cons:

Sometimes it is a little difficult to pull up/ search for bills based on details. Navigation could use a little re organizing

The smart solution for financial automation in my company

Comments: The platform has been an essential tool for automating financial processes in my company, and it has had a significant impact on our accounting efficiency and accuracy.

Pros:

The ease of use and the efficiency in the automation of the financial processes in my company. With BILL, I was able to simplify and streamline the management of accounts payable and receivable, as well as the management of expenses and expenses themselves, which allowed me to save time and reduce errors in accounting.

Cons:

Integration with other platforms and software is not always seamless. Sometimes compatibility issues can be experienced when trying to connect BILL with other software tools we use in the company.

Bill.com is my 1st choice for efficient and fully automated AP system!

Comments: We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Pros:

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Cons:

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Terrible Customer Service Team

Comments: My experience has me looking at the competitors as they seem to be struggling to keep this company together.

Pros:

We were up and running quickly! No more printing checks in house.

Cons:

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Business Practices and Customer Service make product AWFUL

Comments: The WORST! Bill.com has done nothing but lie to me about their international payments. They lied about comparable exchange rates. They processed an international payment, showed it as "cleared" and then held it for several weeks forcing me to provide additional information on the payment. The vendor never received it and I have still not received the funds back over 2 weeks later. Be careful using their systems as they can hold your funds and really mess up your cash flow.

Pros:

The product is good. It's what accountants need...that's it.

Cons:

Having to deal with Bill.com customer service in any aspect.

REALLY REALLY REALLY BAD SUPPORT

Comments: Went from great to really bad tech support. I want out but feel trapped because of the amount of data I have in their system. They have really sh*t the bed in terms of support.

Pros:

meets basic needs, but does have limitations.

Cons:

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Stay Away it's a total SCAM!

Pros:

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Cons:

Support and the way they treat their customers. First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me.... We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com. Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August. A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets. What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund. So my advice to you, if you ever thought to use bill.com for your business, please stay away!

Just go with one of the alternatives

Pros:

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Cons:

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

Important Features, Very Buggy

Comments: It's a powerful tool to get your accounts in order, but if they ramped up their support and development, it would really shine.

Pros:

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

Cons:

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Good idea, but poor support and answers from company

Comments: Great concept but if you don't have the customer support in place this whole process is useless. Other companies out there supply the same support and my advice would be to seek out those companies as for the price and service you get, it's well below where it should be.

Pros:

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Cons:

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Great for receivables or payables

Comments: Our bookkeepers can enter the bills, the manager can approve them, and the CFO can make the payments. The segregation of duties helps protect the company. Simple to use. Easy to see when a payment will arrive and when a check clears.

Pros:

It makes it easy to have an audit trail for entering, approving, and paying bills. It also makes it easy for customers to send electronic payments for their invoices. Customizable user permissions.

Cons:

When you invite a vendor or customer to use Bill.com, it requires them to give quite a bit of information in order to set up an account. Some are reluctant to do so.

Lets me manage multiple clients bills easily!

Comments: Easier day at the office.

Pros:

I like how clear everything is and how everything is interconnected. I also LOVE the customer service- the chat respondents are quick and almost always can help you right away, which makes such a huge difference when juggling multiple portfolios. I also love being able to easily keep all details regarding each invoice in a way that allows you to pull up reports right in the software. This is so useful.

Cons:

It can be a little unclear exactly what the rules are regarding canceling transactions, especially when it comes to bills being sent in the mail vs. e-bills. A small reminder at the time of payment when an option is clicked would make a HUGE difference.

Great Platform For Electronic Payments

Comments: Overall, our experience has been great. Not only are we able to do electronic payments, but we have implemented an added layer of security with the approval feature. Our[SENSITIVE CONTENT] approves all payments out, satisfying audit trail requirements.

Pros:

Bill.com has been electronic payments so much easier for our organization. We work with a lot of young folks, and cashing checks is no fun. Our staff, volunteers, and vendors appreciate the ease of an electronic payment so much.

Cons:

The software is expensive, as they charge a flat rate + fees for each transaction. So if you have a high volume of transactions, the monthly invoice adds up quickly. I

Excellent A/P solution for small to medium-sized businesses

Comments: Efficiency, ease of use and remote capabilities related to AP functions

Pros:

Incredibly easy to use; I like that it easily syncs to QuickBooks Desktop and QuickBooks Online software

Cons:

I don't have any complaints about the software. I use it for quite a few accounting clients and have always found that if I run into a snag, the customer support chat team at Bill.com is able to assist me. Admittedly, the issues I've had have all been user errors, rather than shortcomings related to the software.

Bill.com makes the ease of Accounts Payable online

Comments: I have several vendors that use Bill.com as well as I have used online bill paying service for the past 10 years. I enjoy being able to travel, be on the road and have access to my bills. Bill payment process is very easy and customer support very easy

Pros:

All bills for the year in one place. I use the app a lot. I am able to approve bills for my business from anywhere.

Cons:

Being able to put some bills to not be viewed until they are needed to be paid versus popping up each month on the top of the bills.

Great product with a few flaws

Comments: Love that they handle the payments for us!

Pros:

It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it.

Cons:

Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now.

Streamlines AP to a paperless process

Comments: Time savings
Accountability - able to designate approvers for invoices

Pros:

Paperless - don't have to print or mail payments or file invoices Can quickly access PDF's of any invoice and all the accounting details

Cons:

Syncing to QuickBooks Online has been a little tricky. There's definitely a learning curve to understand the limitations of the sync function and learn how to work around it.