ShipBob Reviews

"Our Most Often Recommended Fulfillment Provider"

Pros: We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Cons: We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

"Great platform for those starting with fulfillment"

Comments: Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Pros: The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Cons: Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

"Beware - slow ship time, lost shipments, and dirty inventory"

Comments: We have lost Customers as a result of Shipbob taking too long with shipping out orders.
We have made bad impressions with our products because they arrived in dirty condition due to Shipbob handling of our inventory. Pay the extra money and go with a better fulfillment partner who cares about speed and the condition or your products.

Pros: Dashboard and functionality easy to use.

Cons: - ShipBob has taken over 2 weeks to ship some orders out. Customers complain and ShipBob won't do anything about it unless it's been over 30 days and only if customers didn't receive their shipment.
- Some of our inventory were left in worse condition than when we shipped them to their warehouse. They were dirty, dusty, and when we complained they said, "Since it is a big fulfillment center and we have the dock doors open off, products can get dusty/dirty." This is a direct paste from their response.
- During "peak" windows (Black Friday, Holidays, and even internal Sales) they cannot handle big volume efficiently. Batches of orders will get "stuck" in transit and some are never delivered.

"Not reliable; poor customer service; relatively expensive"

Comments: Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers. I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant. The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee). Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault). Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

Pros: The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward.

Cons: Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error.

"Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce"

Comments: Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

Pros: Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

Cons: Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward. Certain things require manual setup on their side, such as modifying the packing labels. Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue

"Shipbob is so easy to use"

Comments: Shipbob user interface is great. Their connection with our Shopify store is seamless. Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products. The best option at this time is to pick up the product in person.

Pros: Shipbob has a great interface and is easy to navigate.

Cons: No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title.

"Takes the hassle out of pick, pack, and ship so I can focus on marketing"

Pros: The ShipBob software is incredibly easy to use. It integrates directly with my ecommerce platform (BigCommerce), and once an order comes in – it gets shipped out almost always that same day (if its bought a little later in the day, then it will go out in the morning). I can pull reports out to analyze my overall shipping costs and spend, and decide how best to allocate my inventory throughout the warehouses. The noissue partnership is great as well, and now I have 2 stickers from them going in with each order!

Cons: I don't have any complaints. I needed a good 3PL software that got my goods out ASAP and picked, packed and shipped them like I would or better. These folks do that.

"Optimally Review"

Comments: We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes a nightmare in the supply chain and with angry customers.

Pros: Ease of use and automation. I also like the multiple shipping locations.

Cons: The long time it takes to load between screens.

"Grew too fast for its own good"

Comments: Customer service is very slow to respond and don’t listen. If they lose a package they don’t own up to it and blame the carrier, meanwhile the carrier says they never received it. Shipbob won’t own up to it.

Pros: Saves me time with product fulfillment.

Cons: Terrible and slow customer service. Shipbob regularly loses packages. I’ve lost thousands of dollars of packages in just 3 weeks. I now have to insure each package assuming it’ll be lost

"Huge downhill change"

Comments: Absolutely terrible. I feel like someone is stealing from my company. They make it nearly impossible to talk to someone who can resolve issues and force me to put individual tickets for the hundreds of over charges and deal one on one via email alone with low level service reps. Conssitently poor packaging, late delivery, no tracking. I hate to leave these reviews because this used to be agood company. This shows you how a little investment can send a company downhill very fast.

Pros: It used to be easy to use but they have a ton of broken links (usually the ones you need which offer help), removed the ticket/orders tracker (presumably because their misorders and damaged orders were getting very high)

Cons: Broken links, zero ability to talk to anyone other than a low level customer service who cannot offer much help. They purposely inhibit your ability to download bulk information on costs so you cannot see they are systematically overcharging you. The bet is that it will cost you more in time to dispute all these charges then you would be willing to spend and you will allow them to keep their ill gotten revenue.

"I would recommend ShipBob"

Comments: We did not have time to ship our products. The transition to ShipBob taking over was easy and efficient. Now our products are being shipped with no worries.

Pros: Out team loves the ease of use and prompt customer service.

Cons: There are no cons. We are very happy with everything.

"Horrendous Service and Constant Overcharging"

Comments: Terrible. If I could give negative stars, I would.

Pros: - Easy to set-up and integrate with Shopify

Cons: - Some of the worst customer service and communication I have ever dealt with. [SENSITIVE CONTENT HIDDEN] (the account manager) sold us and was responsive then, and since then hasn't returned a single call.
- They baited us in with service until we sent our products to the fulfillment center and have been one of the worst companies I've ever worked with since then. They got out products, know it's tough to switch to a different center and stopped caring about the 'service' they were giving.
- Every attempt to communicate with [SENSITIVE CONTENT HIDDEN] has gone without a response. We are able to contact the 'customer service' line who can never do anything about the issues we have other than let us know [SENSITIVE CONTENT HIDDEN] will reach out to us, which never ends up happening. The result is hours and hours of wasted time and energy on something we were supposed to be outsourcing.
- Beyond this, we waited for weeks on a dekitting order to be processes (needed a small plastic wrap taken off our bags) - the order took 3 weeks to process and when it finally was processed, we were not notified and they removed all of our inventory. All inventory on Shopify was set to zero and our ad campaigns were still running to product pages where no inventory was available. It took us a few days to realize this as conversion rates plummeted to 0.

"Great Shipping Platform"

Pros: All of the processes are automated, communication is easy and very effective.

Cons: Shipping Address Edit removes all information if a name edit is needed.

"Awesome Software!"

Comments: Awesome. From the start to our current situation. We look forward to a long-time partnership.

Pros: The connection with Backerkit is ideal for us and setting up the software was easy and quick.

Cons: Sending tracking codes to customers from the dashboard would be ideal.

"ShipBob is AWESOME!"

Comments: We have had a great experience so far!

Pros: I can run a $50 million company with this software with little to zero issues.

Cons: There is nothing applicable to add to this box at this time.

"If your products are breakable/fragile, DO NOT USE THEM!!"

Comments: STAY AWAY! THESE GUYS ARE HORRIBLE. We sell sauces, marinades and bloody mary mix and hired them to do fulfillment for us for our ecommerce business. Not only was the customer service terrible, they absolutely could not figure out how to ship products that are heavy/breakable so they didn't break in transit. The first go-around, they were putting glass bottles of BBQ sauce into boxes UNPROTECTED. What human doesn't have the reasoning skills to look at that and say "Gee, maybe this ought to have some kind of cushioning so it doesn't break the first time this box gets jostled." We went through this with them twice and ended up with 15 or so orders that broke in transit because they didn't pack them properly. Then, they wanted us to file an individual claim for each of the broken shipments - huge waste of time and money. DO NOT USE THESE GUYS - YOU WILL REGRET IT!!!!

Pros: Interface is very user-friendly. The dashboard is super streamlined and helpful.

Cons: Claims process is slow, onerous and overly complicated.

"ShipBob is Awesome"

Comments: I can't say enough good things about ShipBob. Their customer care team is great at what they do and make interactions a great experience.

Pros: Having items in multiple ShipBob fulfillment centers, I can easily see the order, quantity, and location which makes planning and ordering much easier. I can quickly switch views with the ability to see photos and details with ease!

Cons: We love the software! Keep up the great work!

"ShipBob has been an instrumental partner in scaling our business regarding operations and logistics"

Pros: Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.

Cons: Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.

"MY ShipBob Experience"

Comments: ShipBob is a great platform for anyone looking to have their products fulfilled properly and on time. Their customer support team is amazing. Everyone I have ever spoken with...and I mean everyone...is knowledgeable, helpful and most importantly, thoroughly engaged with your issue. The ShipBob support team (aka Merchant Care) is outstanding as is the rest of the organization.

Pros: Easy to use. The software seems to do its job.

Cons: I couldn't really identify any "cons" so to speak.

"Automatic Recommendation For Our eComm Clients"

Pros: From a logistics perspective for our clients, it was an absolute no brainer. We don't use it ourselves but many of eCommerce clients do.

Cons: Nothing to mention to be honest. It does what it says it does.

"Would be great if the program worked!"

Pros: It looks very attractive actually and that's the only thing that is going for it.

Cons: There program is buggy to the point that it's unusable and is so inconvenient. I own a FBA Arbitrage company and need a prep center, I spent all this time creating a prepping plan with them and literally the next day after I ordered the products and sent it to them I get a message from their customer service and I quote: "We do not accept FBA prep at this time". what a great response!

"If you are considering Shipbob, don't"

Pros: East of use, fast integration, 4 warehouses conveniently spread across the USA.

Cons: I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them... Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen. Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored. Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines. The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal. If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.

"A simply platform that allows you to focus on your core business-all with an amazing support team!"

Comments: I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but [SENSITIVE CONTENT HIDDEN] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward.

Pros: The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless.

Cons: I truly have no complaints. The software and the support team are amazing!

"DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can..."

Comments: TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan.

Pros: All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you.

Cons: This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day.

"Gave Me My Time Back"

Pros: It helped me offload one of the most time consuming tasks; order fulfillment. Shipbob has also helped me track metrics from a birds-eye view that enables me to make higher level decisions as an owner/operator without having to go in, aggregate the data, and then step back to see where the issues were.

Cons: Sometimes if I need support I will submit a ticket and I get 3-4 responses from their team. Its a lot of support which is great, but sometimes it can be hard to get eveyone on the same page about the issue, so I guess you could say there is almost too much support.