RoverPass Reviews

Pleasant Experience

Comments: Scheduling customers is convenient by having it on roverpass.com.Friendly and prompt responses from customer service to any questions that arises.

Pros:

Daily/weekly availabilities easy to see on calendar for any given month of the year. Daily/weekly pricing automatically add up.

Cons:

Rigid structure, hard to adjust prices for specific customers or monthly rates which might be different then roverpass.com monthly rate pricing.Only to be able to see 10 days at a time. Hard to make monthly reservation without seeing if spot is open for that long.

Give Roverpass a shot!

Comments: I would 100% recommend using RoverPass for your booking needs.

Pros:

I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.

Cons:

There are a few things that I would love to see and a few that I will not mention because I know that they are in the works. I would like to see the option to use promo codes available and I would also love for customers to be able to book multiple campsites in one transaction.

Outback springs

Pros:

Desired features Color status. Reports

Cons:

Month and quarterly view of guests. Too many steps to get back to the reservation page

Alternatives Considered: Open Campground

Reasons for Choosing RoverPass: Bonfire sold

Switched From: Bonfire Campground Management

Reasons for Switching to RoverPass: Ease of use

Great Way to Run Our Two RV Parks

Pros:

Roverpass made our calendar much more efficient without the fear of double booking. It is easy to use and implement into our two parks. Instant booking has been great for our customers. We currently do it at no extra expense to the customers and we absorb the fees. There are always upgrades and the staff has always been there for me when I've had difficulties. Also another perk is that when I see an issue that affects us, Roverpass has found fixes and has gotten back to us immediately. With the Covid-19, and ensuing chaos and cancellations I have had the best customer experience with Karla and many others trying to figure things out. I felt really taken care of during a difficult time. Since we have two parks now, one we are running directly and one by work campers, I can access both easily if there are problems or questions. New features are being introduced frequently, and they have all been bonuses for us, including being able to charge customers for wood and other items.

Cons:

I did give 4 stars for functionality, because this is a work in progress. There are a few snags that are easily worked around, that I know a few fixes will make use easier. For instance, if you go to a future date and do something, the computer will automatically go back to the current date. For tracking financials, it is great for credit card use, but when we get cash, it has been difficult. I know these are things are what Rover Pass is working on and I'm glad to be a part of it.

Impressed!

Comments: The biggest benefit of using RoverPass is almost eliminating phone calls for RV reservations. This has freed up a lot of time for my staff and me.

Pros:

What I like most about this software is the ability to look at it quickly and get all the information I need to book a reservation or reject it. I have had guests tell me it was very simple to fill out the information to book a room or an RV site.

Cons:

There are two things that I believe could be improved upon with this software. First, I would like to be able to integrate it with Booking.com and Airbnb, then tie it into my own booking calendar. Second, I have had several guests have to cancel and are very upset when the fees are not refunded....all they tend to see is "full refund if cancelled".... with in however many days. If there was a way to emphasize the fees would not be refunded it would make life a bit easier:)

Great Job and don't change...

Comments: Excellent. They understand that I need to collect money when people walk in the door and need to handle the transactions myself. Thank you

Pros:

I am a very busy person and am continually short on time. This integrates with my business very well. I have used other programs this is quick and simple. If I have questions the staff is only a phone call away and ready to answer.

Cons:

I need something simple and sometimes changes/upgrades take more time for me to learn.

Misty Mountains Park on RoverPass RMS

Comments: Great - because of their excellent customer service, RoverPass listens to their customers and makes adjustments to the system as needed.

Pros:

Customer service! When I was researching software, I felt quite strongly RoverPass wanted to excel in customer service. I was right!

Cons:

Data should be in a data warehouse - I don't like the .csv reports

Alternatives Considered: ResNexus

Reasons for Choosing RoverPass: Not cloud based.

Switched From: Open Campground

Reasons for Switching to RoverPass: CUSTOMER SERVICE!!!!

Happy to be on board with Rover Pass

Comments: Rover Pass reservation system has helped to boost my during the week reservations, filling my park during times of low activity. I love the fact that I can text/email the reservationists and even talk with them on the one, giving a more personal service. And their 'trouble-shooting' support staff are excellent!

Pros:

Rover Pass has boosted my reservations in the time that I have been using it. It reaches across the entire continent and allows campers to find my RV park that live thousands of miles away. It allows them to easily plan their RV trips and know they have a secure reservation. It has been fun to meet and greet so many new campers and the thrill when they book another reservation. I cannot compliment the Rover Pass staff enough for their quick response to any questions I might have and they can solve a problem quickly. In our business, good phone service and prompt help is a delight. I am happy to use Rover Pass as my RV park reservation system.

Cons:

Any thing that I thought was a problem was easily resolved with their 'trouble shooting' staff with clear explanation and giving me insight on how to easily trouble shoot certain issues my. Given that, I have had a few bumps that had to do with either not receiving reservations promptly not being able to update calendar, but those were quickly resolved.

RoverPass Review

Comments: Customer service is outstanding with RoverPass. The cons listed above however have not been resolved at this time.

Pros:

The ease of the program for owners that are not necessarily the most computer savvy. For the most part the software is fairly easy to use. Integration was seamless.

Cons:

#1The calendar needs to be more user friendly, i.e. continues to switch back to the current day, rather than the owner having the ability to work further out in months when booking reservations by phone. #2 Owner also needs to be able to override the system when a 3 day minimum is required for holidays i.e. customer can not come in on Friday, but can on Saturday and are still booking the 3 day without having to call customer service. #3 Software send long term guests to many notifications that their bill will be due and does not allow the owner to add their electricity/internet to the invoice. Therefore we have to charge their credit card an additional time.

Fits our needs for now

Comments: So far, it meets our needs. We are a new facility, so we are learning as we go.

Pros:

This software was very easy to implement. The system is user-friendly for placing reservations and accessing all tabs.

Cons:

The calendar feature is frustrating if you are doing multiple bookings or blocks for the same dates - after each one, it reverts back to “today”. That gets time-consuming on our end. The website is also not the greatest, but was set up quickly and easy to edit. It’s all templates, so you have little comments tell over the headings, though.

Campground

Comments: Not having to answer the phone all the time and or not having to take payment.
They can see photos and prices outside of our web site
And I would hope that it is giving us advertising.

Pros:

There's no fees for us upfront they charge the customer. It's nice to have our customers to be able to book and pay online. It's self explanatory We are able to add and delete pictures ect.

Cons:

Nothing we haven't had any problems. Well it took a while to get everything straight and altogether. With the campground, b&b and cabin but that's to be expected.

Timberland Acres Review

Comments: Sales Tax is my biggest problem with RoverPass.

Pros:

Online reservations made easy. Customers can make reservations 24/7

Cons:

I have to manually do sales tax each month. This is not easy, nor user friendly. Each month I have to add up all of the sales tax and then all of the totals. It would be so much easier if this was done for me.

Been Using Rover Pass Since it’s Inception.

Comments: The customer support is absolutely unbeatable, almost like personal friends.

Pros:

The notifications I receive from them and the direct deposit and not having to write them a monthly check.

Cons:

Just a couple things on the new system to make it easier to move around and within.

RoverPass service

Comments: All in all, it has been very good. I'm hoping that with a calendar of availability and more advertising, etc., we will get more reservations through RoverPass.

Pros:

It is easy to use and follow reservations

Cons:

It has really needed a calendar that the user (both the client and the prospective guest) can utilize. I need to be able to block out dates for cabins and RV sites so that guests will not request those that are taken. I believe that this Monday I will have access to such a calendar. It has been very inconvenient and embarrassing to either try to send emails with blocked out dates or to reject customers based on no availability, but no way to view unavailability from their end.

Great Stamp!

Comments: it has been awesome

Pros:

how many new customers we have gotten off of rover pass

Cons:

sometimes it misses of the customers info like email or phone number

Love it!!!

Comments: I biggest problem was just being able to keep track of reservations on my paper calendar. I love, love the convenience of having my reservation calendar online. I love to block off days if I need to.

Pros:

I am a small park(only 5 sites). RoverPass has been incredibly easy although it makes us look very professional online

Cons:

What I find most difficult is the pricing. I have a hard time making any changes to existing prices.

Circle K Campground Reveiw

Comments: Easy to work with.

Pros:

Great way to get people to reserve a site online, easy and with it paid up front we don't have to collect any money.

Cons:

Customers pay for a site, then don't show up and want a refund, We get dinged with a bad survey. Should be very clear to the customers, that their money is non-refundable

Roverpass is easy and affordable. Made for the mobile owner.

Comments: Love it. Customers always say how easy it is to book compared to the local state parks site.

Pros:

I can pull up my map and calendar on my phone when cruising the park to see reservations and get any info I need. I pay an annual fee instead of a % added to each booking. Saves me a bunch.

Cons:

They keep making improvements so I've always been happy.

Love Roverpass

Comments: We are new in the RV park business and Roverpass has been a great help for running it smoothly. Customer support is outstanding with [SENSITIVE CONTENT HIDDEN] always responding on time.

Pros:

I really like the use of calendar to keep track and make the reservations from there. It would be nice if customers could SEE available dates instead of having to play guessing to find a date they can book.

Cons:

I am not able to correct my mistakes in reservations, like a price change, once the credit card has been charged with only a deposit. I cannot change the final price without requesting support.

Unsatisfactory

Comments: The only problem we solved was going from a non-online reservation system to one on-line, however it was very problematic

Pros:

Inexpensive alternative to not having an on-line reservation system.

Cons:

The Customer Service wasn’t helpful & hard to get a hold of, the users complain about it not being user-friendly. Reservations were “lost”, add-on’s to reservations were either not there, or were on people’s reservations that didn’t request add-on’s.

Product is great but needs a few more features- Getting better everyday

Comments: Excellent customer service- product is getting better all the time.

Pros:

The calendar is great to allow you to see who is in your park at a particular time- We love the feature that passes the credit card charges directly back to the camper, so we do not have to increase our prices to absorb that cost. We also love the feature to disable a site for online reservations for long term campers.

Cons:

There are a few items that are needed- Need to be able to transfer a camper to a new site on a particular day and to keep the reservation and payments intact. A better way to contact all the campers in you park for a specific day is needed for issues like power outages or incoming weather. Monthly and Weekly charges do not always work correctly- Daily charges are great.

Very Happy With RoverPass

Comments: I am very happy with my overall experience with RoverPass. I would recommend RoverPass.

Pros:

Individuals can book their reservations through our website.

Cons:

Not sure that there is anything that I do not like about the software. When I first started using RoverPass there were a few issues as expected since it was new. Overtime the issues were worked out and they are always improving the system.

Good for small campground

Pros:

I like the ease of customers making reservations and my approval of them.

Cons:

For the needs I have as a small campground I feel it provides adequately.

RoverPass increases traffic

Pros:

This helps people find our campground that probably never would. Easy to use.

Cons:

A better way to print out upcoming reservations.

Roverpass

Pros:

Ease of use both for ourselves and our customers.

Cons:

Cost to the customer excessive. Roverpass unwilling to lower 15% fees.