Semper Reviews

Professional & Efficient Service

Pros:

The developers are continuously striving to improve the system.

Cons:

I love the system. It is user friendly. Only area that needs attention is the e-mail templates.

No regrets

Comments: Overall experiences are very satisfied with good product and friendly assisting group of people.

Pros:

Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.

Cons:

The financial side and reports can use a bit more attention.

A fragmented system lacking user-friendly application

Comments: Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.

Pros:

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Cons:

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Concerned about Cloud Based Option

Pros:

It works very well for us as a reservation system and I like the reports available.

Cons:

I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge.

Great Easy to use system

Comments: Enjoy working withe the program and the Technical support is great.

Pros:

Easy to use, Accuracy, Tools to prevent theft and monitoring.

Cons:

Some payment steps can be reduced The input procedure and update of stock items to be made easier

Great great great

Comments: Wonderful!!!! Will always use and recommend

Pros:

Easy to use and understand and great service

Cons:

Nothing love everything about the program

BEST POS FOR YOUR COMPANY

Comments: Semper has made a big difference in our Company. Before we couldn't go back on daily reports or check sales reports and losses. Now we can do all of this and more.

Pros:

Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly.

Cons:

So far there isn't any complaints or something that we don't like about Semper.

overall user

Pros:

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

Cons:

Most of the updates is for the web base.

semper review

Comments: very good value for money, most additional modules are free and or very cheap

Pros:

ample reports easy calendar easy billing

Cons:

channel management very complicated and needs support inout

Latitude 15 semper Review

Comments: overall experience with Semper is 8/10

Pros:

Easy to navigate and a lot of assorted reports

Cons:

Accounting packages integration failure

Rating for Semper AK

Comments: It’s been very stressful to use especially with lack of support after installation which is not what we were told when the advertising was done.

Pros:

I was told it will make me stress free when is come to warehouse accountability

Cons:

The lack of support when we asked our local product provider to see the errors that happen when we installed it. We are so concerned about this and now they are adding a new charge.

Semper feedback

Comments: All our problems have been solved. [sensitive content hidden] is always a great help and always has solutions even if it takes her a few days she always gets it done.

Pros:

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Cons:

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.

Not happy

Pros:

Nothing, not user friendly, set up promises weren’t kept, waste of money

Cons:

Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off

Semper PMS property solutions for us

Comments: We are extremely happy with the system and the support is exceptional.

Pros:

It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business.

Cons:

So far there is nothing that I don't like.

Effective Guest Experience

Comments: Semper Reservations and Semper conferencing are the core software that runs our Hotel. We very reliant on it as it is user friendly, effective and affordable

Pros:

The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features.

Cons:

Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters.

Not user friendly

Comments: I've used other POS systems and Semper is one of the least user friendly
steps are not simple
does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.)
No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side)

Pros:

Easy to check closed tables Easy to re-instate closed tables large icons for easy reading

Cons:

Not user friendly Reports are usually not very accurate or user friendly Too many steps to complete a simple task (e.g. split and combine tables) Very slow at times Has many "issues" and takes very long to process table merging or voids. Freezes often Not reliable Does not generate accurate reports Not enough training done No quick view user manual for beginners

Responsive support

Comments: For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades

Pros:

Itvis User friendlyAll in one packages, Pos and reservations syncing

Cons:

Yes there are features missing, like accessing stock and pos online

Chestnut Country Lodge

Pros:

The flexibility and the many different functions within it.

Cons:

The slow speed at times when switching screens or saving.

Review

Comments: Customer services is easily reachable although I do feel like we shouldn't have to call in so many times for a variety of issues. [sensitive content hidden] is quite amazing and always helpful; her product knowledge range is great and there is no issue she has been unable to help me with. She is empathetic and resourceful. A lot of us on my property actually like speaking to her mostly.

Pros:

I quiet like the calendar view and the dashboard.

Cons:

It is unnecessarily complicated on a lot of functions making it frustratingly unbearable at times.

Feedback from Blanco Guest Farm

Comments: Fantastic! I love everything about the Senpet system

Pros:

It’s ease of use and fantastic support! It is very difficult to make mistakes with the system!

Cons:

Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great

Best service

Comments: Average

Pros:

The support team is always so helpful ([sensitive content hidden] and [sensitive content hidden] in particular )

Cons:

The system is Very slowThe system is not user friendly

Honest feedback

Pros:

User friendly and the office and [SENSITIVE CONTENT] are always available to assist

Cons:

Cant think of anything. The consultants leads one to what needs to be known

Staff

Pros:

The system is user friendly and one can easily work around it.

Cons:

It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears.

Bea has been excellent.

Comments: i have gained lots of experiences with features it comes with

Pros:

Easy to use and assist in keeping track of goods

Cons:

nothing, everything is good. would recommend to have it.

Semper

Comments: not bad, can be easy at times

Pros:

Search option is easy. you just type name and you receive what you need

Cons:

changing rates for all rooms is tedious. If the other rooms can pick up the rates it will be better