Jamf Pro Reviews

the best MDM for Apple devices

Comments: using to manage multiple iPads at multiple locations and keep software up to date

Pros:

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

Cons:

a little difficult to learn, if you've never used an MDM before, but it's not too bad once you get it set up

Alternatives Considered: Cisco Meraki

Switched From: Cisco Meraki

Reasons for Switching to Jamf Pro: price, better integration with Apple devices

If you use Macs in your organization Jamf Pro is the right tool

Comments: Our staff have limited computer skills and often get themselves in trouble (phishing, malware, etc). Jamf Pro allows us to protect them from their mistakes. We do not give Admin access but do provide most software they might want in Self Service. We can also take care of the updates and installs for them so they just use what they need.

Pros:

The way it integrates with Apple systems like DEP and VPP make it a truly unique product. Apple has created a secure "walled garden" for their hardware. Jamf is the only tool of its kind that has access into this walled garden. Being able to buy a Mac from our custom Apple store, ship it to a user, and have them set it up with Jamf...all without IT ever needing to touch the device...is amazing. It can do just about anything else you need it to: install software, block software, update software, set security settins, remote lock, remote wipe, notify users of important events, and of course much more through Self Service.

Cons:

It is a very robust tool, but you need to know how to use it. Many of the best features you do need to set up and build out. That can require some scripting or other technical details, or some administrative steps to work out with Apple and your local business representative. However, it is all very possible and you will get there.

Still the gold standard for Apple MDM and device management

Comments: Jamf is a complete solution to managing a fleet of Macs, from dozens to thousands. It is industry standard for a reason.

Pros:

Strong feature set for enforcing security compliance, performing IT asset management and lifecycle, and device management. Very feature rich and continuing to add more with things like the now solid Jamf Protect suite. Easiest Mac MDM to hire IT engineers to management, lots of Jamf talent out there.

Cons:

User experience is pretty dated at this point, which can be a bit of a barrier to usage outside of IT teams. Reporting capabilities could use some additional polish.

Alternatives Considered: Kandji

Reasons for Switching to Jamf Pro: Much easier to hire talent experienced with Jamf.

Terrible User Experience - Would Not Recommend to Admins and Companies

Comments: I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

Pros:

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

Cons:

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

Jamf Pro in a 10k+ company

Pros:

Easy to use and understand cloud management of corporate devices. Highly customisable to your own liking making zero touch deployment on all our devices possible. Distributing, updating and maintaining software packages (albeit with the help of 3rd party solutions) is easy and helps to keep your devices up-to-date and safe.

Cons:

Patch management should be made easier. The app catalog area seems to be more of a beta instead of a polished product.

Alternatives Considered: Kandji and Microsoft Intune

Best Management Software on the Market!

Pros:

This software allows you to manage several computers as well as iPads from it's friendly user interface. We've implemented it successfully in our schools (over 20 locations) and it is a tremendous help. We've been able to use this software to deploy programs and applications without having to hand install them on multiple computers/iPads..it's a HUGE time saver.

Cons:

There really isn't too much to not like about this software. Their support team is friendly/knowledgeable, they stand by their product, and it is easy to use.

JAMF puts the flow in device management workflows.

Comments: Jamf is an indispensable tool for device management. It puts the flow in the workflow and makes large scale deployments manageable by a small staff with various skill sets.

Pros:

Jamf provides me the ability to amplify my efforts of making task ready machines, where ever, and whenever needed.

Cons:

I'd like a GUI option to replicate the actual device screen so I can have teachers manage devices in real-time to maximize contact time.

Alternatives Considered: Cisco Meraki and FileWave

Reasons for Switching to Jamf Pro: Saw JAMF and was sold on its value. It was a love at first sight experience.

Perfect product for Apple device management

Comments: The software is really well made and you’ll get great control over your apple devices. We have tested lots of platforms but this one is my favorite.

Pros:

Great real-time dashboards about every needed aspect for the whole Apple device inventory at a glance made it convenient to decide easily about the future projects.

Cons:

Implementing the jamf pro for the first time needed patience and continuous improvement so that we can reach an stable level, sometimes even changing settings related to automation requires some scripting experience.

Alternatives Considered: Sogeti SMART Workspace, Workspace ONE and Microsoft Intune

Reasons for Switching to Jamf Pro: Because ot has better UI and overall quality

Solid Performing MDM

Comments: We've been pleased to be a JAMF Pro customer over the past several years. Their software is robust, reliable, and has made the management of our iOS, Mac OS, and tvOS devices a breeze!

Pros:

It just works! JAMF gives use the peace of mind knowing our devices are receiving the appropriate profiles and configurations when needed.

Cons:

Slight learning curve for users new to the MDM arena.

Alternatives Considered: Cisco Meraki and FileWave

Reasons for Switching to Jamf Pro: Reliability, and peer recommendation within the K-12 market.

JAMF Pro Review

Comments: Very positive

Pros:

Integration is very simple. Knowledge base support and customer support.

Cons:

Pricing and small learning curve. Challenging in a small start.

Jamf is a growing company with a great product and amazing support, really listen to customers!

Comments: I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Pros:

Jamf is a growing company with a great product and amazing support, really listens to customers! Pros: Jamf has been doing this the longest when it comes to Mac and iOS device management. They are a relatively small, yet growing company with Midwest values, that really cares about helping organizations succeed with Apple. They stand behind their product and their support is phenomenal! They are passionate about giving back to the communities they are based in (Chippewa Valley, Minneapolis, and offices around the world). They put on the worlds largest user conference for Apple IT admins and they have the largest user help knowledge base, jamfnation.com. They also provide same day or prior support of major OS and iOS releases. They are constantly refining the product and adding new features to it. If you have an issue, Jamf support will bend over backwards to help you, even if you're not a paying customer. They care that much about you and the product. Also, the soon to be released version 10 will bring many needed changes to the UI.

Cons:

Jamf Pro is not the cheapest, but you get what you pay for. For instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs and Apple TVs with a very small staff. The money we pay for the solution is more than made up in the ability to manage all of these devices successfully and with a limited staff. That being said, like all software, Jamf Pro has issues. Sometimes these can be major issues. However, Jamf is quick to throw dedicated support at these issues and works hard to fix them. As mentioned above, they are growing for sure and there will be some growing pains along with this growth. The update to the UI cannot come fast enough. Would like to actually be able to pull usable metrics and reports from the product. The logging errors could use more of an update or hotlinks to resolutions (feature request maybe?), but this is more for on-prem hosting. Overall though, it's a great product with a great company and team behind it!

JAMF PRO - You cannot manage mac's effectively any other way.

Comments: Through JAMF Pro we are utilizing zero touch deployment, cross domain authentication to our fleet through Nomad Login (JAMF Connect), deployment of applications to our iOS devices utilizing Apple VPP and its integration with the JAMF Pro platform. We are able to easily manage the deployment of patches using Patch Management and more. There is no better way to manage a mac outside of JAMF.

Pros:

As a user of JAMF PRO since the days when it was called Casper, I can safely say that this product is a constant evolution of itself and as it pertains to Apple hardware, software, admin and user needs. Considering the product is on a zero day release schedule always means we are ready to manage devices and workstations upon the latest release of an OS build. It has allowed use to customize our deployment packages, settings and enrollment styles. Having the ability for zero touch enrollment and deployment of systems is without a doubt the most influential feature of our JAMF Pro installation. Getting machines up and ready is a breeze with JAMF Pro, long term management is even easier.

Cons:

JAMF rarely has anything we dislike. Over the years their menus have evolved for the better. The user interface has improved drastically. i would say as they grow, to continue to keep the product suite obtainable by educational users. Products which havent recently released such as Jamf Protect are a bit cost prohibitive, it would be nice if they were bundled into the Jamf Pro suite.

Jamf Pro Use In To Manage School Devices

Comments: One big aspect of JAMF that we love and it is not software related, is their Tech Customer Service.
Over the last 6 or 7 years, we have never had a bad call with JAMF's customer service.
Every time we call their support or chat with them, we receive exceptional support.
Even if we have a big problem, they stay on top of it and follow up until it is resolved.

Pros:

The ease of use for users to have the ability to update or install software, at the click of the button. We love using Self Service, this allows us to install or update software and drivers without the user needing to bring the device to us. Jamf Pro also gives us control of what gets installed on devices and what settings get pushed automatically. You have the ability to create groups of devices and get as granular as you want with groups.

Cons:

Not really a "Con", but it would be great if the reporting was a little bit easier to get. You can download several different reports, but I think JAMF still has room for improving their reporting.

Solid iPad and Mac OS management platform

Comments: We are using Jamf to deploy iPads user and device-based in a school setting. While, it can be tricky keeping those two deployments separated, the platform makes it easy and intuitive with the layout.

Pros:

Jamf is a solid platform with an intuitive interface for managing your Mac and iOS devices. We use it for device and user-based app implementation and it is a smooth roll-out every time. They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Cons:

What I have found is occasionally, there is an issue we will find that has no solution, or we change what we are doing in a way that it becomes a non-issue before it gets solved. There have been 4 occasions in 9 years. 2 went away as mysteriously as they came. 1 became a non-issue when we changed our workflow. The last one I am still working through, which is where the wonderful support people come in.

World Class Product- Gold Standard for Mac Management

Comments: Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

Pros:

When we were evaluating management tools for our environment, we quickly came to the conclusion that there was not a one size fits all solution. Once we realized that, every other institution we contacted asked if we had looked at Jamf yet. Once we started looking at the product, the ease of use, the feature set, and the features that allowed us to customize the end user experience, we knew that this was the only product we could use. Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

Cons:

Local server upgrades. During the time we had our own on site server, we performed upgrade. Most of the time they went OK, but it was a complicated process with many pitfalls, and seemed, on some occasions, to require a fair amount of pure wizardry. This is was generated most of my support calls with Jamf.

A partner and software and training that gives my staff super powers.

Comments: We are able to secure, provision, manage and support Mac users 24/7 and around the globe with this tool. We estimate we save 15 technicians and 8 full time support engineers and can use that funding and time to take on projects the business needs rather than manually managing our infrastructure and application suite. This is a massive difference in ability and why I feel JAMF gives my staff super powers to do more with less and raise the quality of our support all the while.

Pros:

Jamf Pro is so powerful and simple and focused on letting us succeed, it's in a class of its own. We've been in production for 6 years with major staff turnover and this company has continued to support us despite many chances where we might have dropped the ball. Professional services, quality of the code and stability of the platform are major factors that have made it successful in our specific challenging environment.

Cons:

There is no downside we have faced. Release cycle is faster than we need, training and communications are above par for SAAS and functionality and value makes it a must renew each time we renew and re-evaluate MDM solutions.

Macs Managed

Comments: We have used this product for 5 years and have loved it. It allows us to focus on our people and not worry about Did that printer get installed? We know it is going to happen. We can automate a ton of stuff and not worry about it. We know it will work and we can manipulate thousands of computers in seconds in real time.

Pros:

It does everything that Apple lets them do. Save money and time by having less IT support staff and your staff feels like they have the power to manage themselves and not need to reach out to IT and feel frustrated when it takes too long to respond. The community is a huge plus as you can normally get hard questions answered by pros who are happy to help at no charge. Support is great as well. Things do break, but they are there to help.

Cons:

Cost is a factor as it is continuing to go up. It can be very complex and hard to understand some of the more useful features as there are a ton of hoops to jump through to get everything working and if something breaks it can take a while to figure it out.

JamfPro

Comments: We found Jamf back 14+ years ago at a small startup booth in San Francisco at MacWorld. That year we purchased Jamf and the [SENSITIVE CONTENT HIDDEN], came all the way out to West Texas, and set up our Jamf Server for us! We took him to eat frog legs at a local diner, and he enjoyed our west Texas sun during the day by taking breaks and laying outside on the hood of his rental car!

Pros:

The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.

Cons:

I would like to see some cross referencing. For example, how to know if a Smart Group is actually being used in a scope of an application, policy or configuration profile.

Supporting a rapidly growing Internet startup in multiple locations

Comments: Doubled size of Mac fleet in nine months while simultaneously improving app standardization, device security, and offering end users the ability to proactively manage their own systems - as the single IT resource for the organization.

Pros:

Easily write, test, and implement policies to proactively support Mac desktop and laptop users Zero-day support for Apple software and hardware releases Simple DEP and VPP integration with excellent documentation Outstanding customer support Large and active user community with a strong commitment to sharing solutions and ideas

Cons:

STILL no effective built-in software patching tools Long-standing UI quirks and obsolete JSS interface Not enough functionality to track changes over time (show me adoption rates of new software titles for a given smart group, etc) Rudimentary support for user notifications still requires extensive scripting to be effective Mandatory JumpStart training a waste of money for experienced Jamf admins

I've been working with Jamf products for 4+ years

Comments: We use it to manage 2000+ Macs. I can't imagine being able to do our job and offer first-class support to our Mac population without it.

Pros:

I love how Jamf leverages native Apple technology, services, resources, and features to best manage Apple devices. User Experience has improved greatly and looks like it'll be even better with version 10 launching later this year.

Cons:

I think the biggest holdup for Jamf products right now, for me and my priorities, are how configuration profiles are built and applied using the GUI. A lot of funky stuff happens when you have payloads split across different profiles, and Jamf's MDM doesn't seem to be able to create profiles with only the settings you want applied and not other things in other tabs. It's cause a lot of headache for a lot of admins not having considerations like this well-documented somewhere. It falls a lot on the community to sort out the intricacies.

Jamf Pro

Comments: Great experience using Jamf Pro to deploy and manage thousand of iPads.

Pros:

When I started my job I quickly became the Jamf administrator within the first 3 months. I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help. As I got more experience using Jamf I learned exactly how much more you can do with it. We strictly use Jamf for Mobile Device Management and the amount of things you can do is amazing. From pushing apps to creating config profiles to deploying iPads makes things so easy.

Cons:

There are certain features I would like added, however most of them are legal issues that Jamf probably has with Apple and not so much an issue with Jamf Pro itself.

Could not do my job without this tool

Comments: We manage 350 users with two help desk people. This is only possible with JAMF.

Pros:

Whenever I have a need, it seems that JAMF has the tools in place for me to come up with a solution. We can essentially do whatever we need to do for our Apple users with JAMF. People think it's magic that we can remotely install customized software builds for them instantaneously. Users are blown away when they walk into my office and without touching their computer I can tell them the last time they restarted, or how much hard disk space they have left. This is an insanely powerful set of tools which we use daily, and without it we'd need to hire more IT staff to manage the workload!

Cons:

I honestly can't think of any. If anything, JAMF is so powerful that I know that there are features that I'm not tapping into!

Best MDM that we've used!

Comments: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

Pros:

All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

Cons:

Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

still the only game in town for HiEd

Pros:

The support channels are responsive and robust; the installation base is huge in HiEd; the admin community is supportive and knowledgable; when actions/methods are easy, they're VERY easy.

Cons:

When things are difficult, they're very difficult/complex. Nothing experience won't overcome, but the learning curve is steep for some. Interface with Apple pertaining to certs and Apple IDs could be a little less cumbersome, but this is largely Apple's making and affects all MDM solutions. Cloud distribution point management is a bit lackluster. Repository syncing feels clunky. Some UI/nav isn't what you naturally expect it to be. None of these are dealbreakers.

JAMF Pro revolutionized the way we manage Macs in our company. Less engineering and more client time

Comments: The best benefit is limiting time I have to spend with assisting my Helpdesk with issues by pointing them to pre-built packages and policies in our JSS. Also Self service has drastically reduced the amount of help desk tickets, clearing up the noise for us to focus on more essential tasks.

Pros:

I love the intuitive Smart Grouping and Inventory collection. We've tried numerous tools for our Mac deployments and JAMF was the only one that gave us the information we needed in a clear and concise format. It is an essential tool for our day to day workflow.

Cons:

While the Inventory and MDM offerings of JAMF Pro are unrivaled it would be beneficial to see better RMM functionality and MSP support. In our environment we have to rely and JAMF and other solutions (i.e. Addigy) for in-the-moment RMM support. I would love to see active client connections to run script remediations and Terminal commands directly and/or integration with a remote control solution like ScreenConnect or TeamViewer.