isolved Reviews

Multiple Features

Pros:

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Cons:

You can access the website via mobile or app but they don’t have all features available.

Payroll processing and HR data entry in one place is great

Comments: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Pros:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Reiveiw 2

Comments: overall experience is good, there are areas that are a bit difficult to figure out, but once done, I can access them and do what I need to do even though the steps are not seamless.

Pros:

Processing payroll was fairly easy to complete and straight forward

Cons:

When it came to correcting allocation entries on time cards, I would have to delete and reenter the time to get it right.

I chose iSolved over ADP

Comments: I have been happy with iSolved. I temporarily switched to ADP because I was told it would serve us better, and I learned quickly it was not the right service for us. I went back to iSolved. There were some hiccups with that, like the pricing went up and we lost one of our services. I like the administration side, but some of the employees struggle with the AEE on the phone (slow connection to punch in/out for example).

Pros:

The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. I also like that I know where to go to find all kinds of reports.

Cons:

I don't like the pricing structure, and I don't like that if we need other service add-ons that the fees are somewhat outrageous depending on the service. I would like to be able to put everything together, we as a non-profit we cannot budget for some of the more exorbitant items (HR help). Some reports are too detailed and don't come in Excel format.

isolved: it's pretty good

Comments: It's pretty good.

Pros:

The breadth of features. isolved is a massive, capable software for Payroll, HR, and HCM.

Cons:

The navigation is a bit clunky, and is more mouse-oriented than keyboard-oriented like most modern software. The New Hire Reporting is in desperate need of a direct port-in with state systems. Also, the My Reports Queue should be able to regenerate commonly used reports instead of having to freshly generate them all the time.

Incompetent and Rude about it!!

Comments: RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, [SENSITIVE CONTENT HIDDEN], did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any responsibility for their errors. All we did was upload the form they gave us to complete. Clients have NO ACCESS and CANNOT MAKE CHANGES to their system! But we were blamed for changing their system analytics!! Really!? Although we had to pay them for their "services" we ended up writing the checks by hand and having to mail them out. Our workers were LIVID. In our previous payroll we sent funds of $100K which they stated we needed to resend. We needed to get a loan as they did not send back our initial payroll funds. We ended up paying double for wire transfers while $200K in payroll sat waiting for them to accept. They rejected our funds and made us resend! This firm made SO many mistakes, treated our employees and management with such disrespect, and cost us unnecessary time and money due to their many mistakes. Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn. Look elsewhere for a payroll company and save yourself the agony of working with their unprofessional and rude staff! Still waiting for a call back from their management to straighten out thei

Pros:

They paid our workers on time. Usually had MAJOR mistakes and errors. but payment was fast.

Cons:

The staff at ISolved. When THEY make errors and we've called for solutions- it's apparent we are bothering them. ISolved can't solve anything. No responsibility, no compassion. Communication was misery in trying to work with them.

iSolved Review

Comments: I have been content with iSolved. I briefly changed to ADP since I was informed it would serve us better, and I advanced rapidly it was not the right assistance for us. I returned to iSolved. There were a few hiccups with that, similar to the estimating went up and we lost one of our administrations. I like the organization side; however a portion of the representatives battle with the AEE on the telephone (slow association with punch in/out for instance).

Pros:

The client support is more advantageous than that of different administrations I have utilized in my situation, and it's important that I get opportune responses for finance and advantages. I additionally like that I know where to go to track down a wide range of reports.

Cons:

I could do without the estimating construction, and I could do without that assuming we want other help additional items that the charges are fairly preposterous relying upon the assistance. I might want to have the option to assemble everything, we as a non-benefit we can't financially plan for a portion of the more extravagant things (HR help). A few reports are excessively nitty gritty and don't come in Succeed design.

Isolved - a payroll prodcut to slove your needs

Pros:

The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on.

Cons:

I wish there was better reporting between the time card system and payroll. Also, there have been many times I have had to run two different reports to get the data I need and then create my own report from it. If there was a query that you could download all the info and pick and choose the columns you wanted, it would be perfect.

iSolved Review

Comments: The customer support has been great! Anytime I have an issue it is address and brought up the chain if they are unable to assist right away.

Pros:

I like how everything is in one place and it has a good area for employee management and documents.

Cons:

I wish there were more workflows. When changing an item that may need to be changed in one place, it would be nice if it automatically took you to the next step to change it before making any adjustments.

Isolved

Comments: I am happy overall, with the experience.

Pros:

Isolved help us to streamline our onboarding process while staying in compliance with required forms.

Cons:

I really would like to see the option to attach internal onboarding documents to the onboarding wizard, which can be completed and signed by the new employee. This would allow for the entire onboarding process to be done within Isolved.

Easy to use but powerful

Comments: While the price may seem steep, it has a lot of functionality that can save on time spent by in-house employees. For our company, it has definitely paid for itself in my time savings alone. It does take a fair amount of time to set up, but they have an entire team to walk you through the whole process, making it easy.

Pros:

We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and W-2s without having to ask me. It is user-friendly and relatively easy to navigate the system. There are a wide variety of available preset reports and, if you can't find what you need, they will create a custom report for you. Calling them gets you a real, friendly person who is usually very helpful.

Cons:

Lately, I have had some issues getting a callback. Although calling our Relations Manager usually resolves this issue. And, because it has so many functions, it sometimes takes some looking to find out where they have placed a little-used feature when you want it

There's good, there's bad, and there's ugly

Comments: I also want to point out that when comparing vendors, be sure to inquire if you are charged for every employee or just those participating in FSA. It recently came to light that we are being charged a per head fee for every employee, regardless of whether they participate in FSA or not. I have to look into this further, but I don't think this was true when we were with ADP.

Pros:

As an end-user employee and as an admin of this product, I find it to be robust in its feature set and easy to navigate. The GUI is fairly clean. In fact, I like the PRODUCT so much that I previously wrote many glowing reviews; alas, things have changed on the customer service end.

Cons:

We started using iSolved January 2016 and everything was AMAZING until shortly after Infinisource spun off iSolved as its own company. Sadly, since then, we have had numerous tax issues. More importantly, when you report an issue to the tax department, it takes eons to hear back from them. In fact, I have had to repeatedly pester them to get any sort of response. I want to be clear that the general (non-tax) Customer Service is fairly good, it is only the tax customer service that is a major fail. It is because the tax issues are so frequent and take up far too much of my time, that I have been left with no choice but to go back to bid Q1 2020.

Ease of use and robust features

Comments: We use iSolved to run payroll, manage recruitment and onboarding, open enrollment, benefits administration and other HR data. We love how easy it is for employees to have one login for most of their needs.

Pros:

iSolved allows us to manage so much of our payroll and HR workflows in one program that is easy to use.

Cons:

Nothing that I can think of, we like all of the features we currently use.

ISolved Products

Comments: It is a good system that is easy to use. It is completely customizable for any unique situations.

Pros:

ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well.

Cons:

There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible.

Best online Payroll Software I have used

Comments: Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite.

Pros:

I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file.

Cons:

The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place.

Easy to use software with lots of functionality

Pros:

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Cons:

Would like more in depth report functionality and ease of using and finding reports.

iSolved HCM Technology Review

Comments: iSolved has been a definite improvement over our previous software experiences.It is a great asset!

Pros:

I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features. Customizing reports and payrolls is a huge benefit.

Cons:

Scheduling is still under development. Look forward to trying the improvements!

Buyer beware

Comments: We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we looked into adding payroll and HR services. However, the price for those services was way more expensive than other vendors. When we chose an alternative vendor, we found that we would need to continue paying for the service for a year, even though they were no longer providing the service, and there was no way to export our data to the new system. We had to manually enter all the data by hand from poorly designed reports and screen shots for some things that had no reports.

Pros:

It was an improvement over manual time-keeping and served as a decent entry-level option

Cons:

Set up is not intuitive. When you add a new employee they may or may not actually be attached to their supervisor. Reporting features are limited. There are some things that you just can't get from the system, like pending leave requests. There is NO OPTION to export your data if you terminate the product. The fees increase without notice every year. You cannot terminate the product before the end of your annual license agreement.

Not so Happy

Comments: Just o.k. If it was not for representatives, probably would have left a long time ago!

Pros:

navigating the system is pretty easy. Did love representative in support.

Cons:

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call. Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module. Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology. Been having a terrible time with timesaver support and getting PTO set up. Dont like the fact that are taxes were not paid.

Not for small business

Comments: They Lock you in a contract beware. If you need HR this is for you. As a start up this was way to expensive and was sold on all it could do. They spend tons of time setting you up so prepare on lots of onboarding. My major gripe is setting me up without a California tax ID. I sent my Fed ID thinking that was it not being a payroll -professional. They open my account did my payroll and accrued my taxes. Months later refunded my state tax saying there was a problem. After back and forth it was the tax ID and I was hit for 5k plus in penalty’s by the state. Their contract covers them so suck it up. After many emails and months I did get 1700. I had HR and didn’t need it as well didn’t find a benefit at all. I was charged a cancellation fee over 1K and forced to renew contract to extend it. If your a small business don’t make the mistake of this company.

Pros:

None better payroll and more small business friendly

Cons:

Expensive not your best choice as a start up or restaurant

A More Simplified System

Comments: My overall experience with iSolved is great. It has simplified my HR and PR fuctioning.

Pros:

I love that the employees can be more active in their time tracking and PTO tracking, payroll is fairly simple and customer service is great

Cons:

I think that creating your own reports could be simpler

Isolved Saves Time

Comments: WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service and have saved money. Who doesn't like that!

Pros:

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

Cons:

They seem to continually update and I don't have the time to review all the added features.

Poor service

Comments: Their support structure is VERY poor. No continuity of service. Every call is like calling them the first time since you are not assigned a support person. Generic number to call. Generic email to send to. The MOST frustrating situation is the most recent and the reason for my review. As owner, I don’t have time to chase down issues with payroll so when I received a notice from the state that we didn’t pay our payroll taxes, I immediately called the main number and as always, dealing with a new person, I described the issue: iSolved took the money out of my account; they need to pay the state. I was told someone would call me back. Never did. So I called again to a new person. I had to repeat the whole story again, with agitation this time. I was told I needed to email the letter from the state and it would be forwarded to the tax dept for handling. So I did. Next the state called me asking for the payment. I told the person I had twice reached out to the payroll company who took the taxes out of my account and I had twice contacted them to handle it. This week I received a LETTER OF DEFAULT from the state giving me until this Sunday to pay or they would put a lien on my business. I placed another call to the generic main number and told the story a third time with MUCH aggravation. I was told to send the letter to be sent to the tax dept. I demanded to talk to the tax dept. I was promised a call back. Nothing. So I had to pay it online myself to avoid default

Pros:

It has many features available for the user

Cons:

Not intuitive. Usually have to call to figure out what I need to do

iSolved HCM Technology Review

Comments: Oor accountign department has had some major issues with iSolved. As far as Ledgers ad taxes. Also, our invoices have not always been correct.

Pros:

I like that iSolved is your one stop shop. I can get any information on an employee that I need. I like how it cuts down on most paper work that we need for compliance relation issues.

Cons:

I am the benefits coordinator for my company therefore I have some issues when it comes to edi feeds and what the limited capabilities are for our companies benefits. It can also help to be more user friendly. We use it everyday, but we have some users that do not use it as often and there are some things that are difficult to find.

Terrible Company

Comments: Isolve bought out our payroll company that we loved, and they did a great job. Once ISOLVE took over it went downhill. This is the worse payroll company out there. The customer service is terrible.

Pros:

System time attendance was fairly easy to use.

Cons:

Their Customer service is absolutely horrible. System issues constantly. Terrible company and would not recommend to anyone.