17 years helping Canadian businesses
choose better software
About isolved
isolved People Cloud goes beyond typical HCM to seamlessly connect and manage the entire employee journey from hire to retire.
The direct deposit feature is priceless. This has saved us a load of time.
Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.
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Consistent, efficient, and supportive
Comments: My experience over the years has been excellent. Even when concerns come up, they are addressed and resolved professionally and with empathy.
Pros:
The iSolved platform is well integrated and easy to use. Most recently, the tax team has been phenomenal is resolving time sensitive issues. Their follow up has been appreciated.
Cons:
What I personally like least makes iSolved one of the reasons it works well. Dealing with different teams for different areas can be a challenge but it provides specialist to expert level support while the help desk centralizes and divvies up the tasks as needed.
Alternatives Considered:
iSolved Review
Comments: The platform is generally easy to navigate, which is a significant advantage for both HR professionals and employees. The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users.
Pros:
Onboarding. Employee Self-Service. All-in-One Solution.
Cons:
Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.
isolved Response
2 months ago
Thank you for your review!
Insolved review
Comments: Good, very good even. Could use more features but that is about it.
Pros:
Great place to use for the payroll for our agency
Cons:
Could have more resources, i feel we have to use other software a little to much
Alternatives Considered:
Isolved Review
Comments: Excellent. I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side. Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system for the current company I am in or know where there are issues that need to be fixed or improved. Without that prior knowledge I would not have been able to see how vast and amazing isolved can truly be for a company and would have thought it was limited to what was shown through the trainings. Often, I speak with isolved reps and am able to tell them of things I know the system can do to have implemented and current isolved reps are not even aware of that (a bit surprising but I guess it is because I was exposed to more information than the day-to-day reps have when I worked with together with isolved and Insperity). Nevertheless, I love isolved.
Pros:
1. Customer Service 2. Vast amount of data to work with 3. One place for all your needs 4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).
Cons:
Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool. Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.
isolved's ability to be customized
Comments: Overall, the platform is great and easy to use.
Pros:
The ability to grow the platform and customize it as needed to meet customers needs
Cons:
The recent issues with releases. With the majority of releases lately, there have been glitches.
isolved Response
2 months ago
Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a valuable tool with it's ability to be customizable. We understand that frequent updates can sometimes lead to glitches, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.
Good Timekeeping Platform
Comments: Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.
Pros:
Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.
Cons:
It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.
isolved Response
2 months ago
Thank you for sharing your experience! We appreciate your feedback regarding the ability for admins to make updates on the backend and will certainly take that into consideration for future enhancements. If you have any specific suggestions for improvements or if there are any other features you would like to see added, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing isolved!
Horrible Customer Service
Comments: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.
Pros:
We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.
Cons:
This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.
Love it, BUT
Comments: I have had all good things to say. Love doing the classes
Pros:
I do love the system. But see the below
Cons:
We go down the next morning after updates
isolved Response
2 months ago
Thank you for sharing your feedback! We're thrilled to hear that you love isolved. We understand that frequent updates can sometimes lead to outages, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.
Too many updates
Pros:
It is user friendly and easy for clients to understand.
Cons:
They have too many updates, which cause a lot of errors and angry clients!
isolved Response
2 months ago
Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be user friendly and easy for your clients to understand. We understand that frequent updates can sometimes lead to errors and frustrated clients, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.
Great product for all!!
Comments: Overall i have had a great experience using this application and would recommend it to other company's to use.
Pros:
I absolutely love how easy this product makes it to track my time.
Cons:
I feel like an option to change the app to night mode would be less straining on my eyes.
Easy to use but powerful
Comments: While the price may seem steep, it has a lot of functionality that can save on time spent by in-house employees. For our company, it has definitely paid for itself in my time savings alone. It does take a fair amount of time to set up, but they have an entire team to walk you through the whole process, making it easy.
Pros:
We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and W-2s without having to ask me. It is user-friendly and relatively easy to navigate the system. There are a wide variety of available preset reports and, if you can't find what you need, they will create a custom report for you. Calling them gets you a real, friendly person who is usually very helpful.
Cons:
Lately, I have had some issues getting a callback. Although calling our Relations Manager usually resolves this issue. And, because it has so many functions, it sometimes takes some looking to find out where they have placed a little-used feature when you want it
Alternatives Considered:
Easy Payroll Processing
Comments: Overall it works great for our organization. It does what it's supposed to do and has hiccups like any software.
Pros:
We love using iSolved to process our payrolls. It's super easy. The system is eaasy to navigate and find what you're looking for as well as find help articles when needed.
Cons:
They have changed the Self-Service login over the past year and taken away our access to reset passwords at the client level. This has been very frustrating for our staff because we have to wait for our customer service rep to take care of it and often times the links expire before the employee can use them. Sometimes when they do updates to the system, critical reports get changed and clients aren't notified. This caused an audit issue for our agency last year and isolved hasn't been able to fix the report.
isolved Response
11 months ago
Hello Talitha! Thank you for leaving this review of isolved. We are thrilled to hear that isolved has helping you with processing payroll. As far as your feedback on the constant updates and self service login, I have sent this to our customer support team so we can so we can take the corrective steps to improve our services.
Alternatives Considered:
iSolved works for us.
Comments: Good. I just wish I could do more on my own before calling for help.
Pros:
Isolved software works well for our company.
Cons:
I wish there were better help screens in isolved for administrators.
isolved Response
8 months ago
We're pleased to hear that isolved is working well for your company.
Could focus more on customer needs rather than the look of your product. New format is awful!
Comments: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!
Pros:
Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!
Cons:
2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.
isolved Response
6 months ago
We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.
Alternatives Considered:
Ease of use and robust features
Comments: We use iSolved to run payroll, manage recruitment and onboarding, open enrollment, benefits administration and other HR data. We love how easy it is for employees to have one login for most of their needs.
Pros:
iSolved allows us to manage so much of our payroll and HR workflows in one program that is easy to use.
Cons:
Nothing that I can think of, we like all of the features we currently use.
Alternatives Considered:
HORRIBLE customer service
Comments: Zero benefits. See Con's abov.
Pros:
Honestly, there is nothing that sets this software out.
Cons:
The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.
Alternatives Considered:
iSolved is a good product, easy to use and they have great customer service.
Comments: Good experience
Pros:
I like the customer service because they will take all the steps needed to help you.
Cons:
Some features are not yet in place, but they do take feedback and I do see things being implemented.
Alternatives Considered:
It does what it should do
Comments: It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too.
Pros:
The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.
Cons:
I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.
Let iSolved hold your Hat!
Pros:
What I like most about iSolved is their flexibility to handle every unique employer situation and their continual improvements to make sure they are the total solution for any employer. Human Resource professionals do not have just one hat to wear, no matter what their "assigned" role is within the HR Dept. Or, for those HR Departments of One who literally do it all....how many hats do you wear? Too many to count! iSolved has a multi-faceted solution for just about any situation. They can be as simple or complex as necessary to help you accomplish whatever tracking, reporting, or analysis is needed in your organization. Let iSolved hold some of your hats!!
Cons:
When I first began using this software, I will admit that customer support and training was a little lacking. That said, iSolved is continually seeking feedback from clients on what areas are needed for improvement.... and they actually do something with that feedback! They have improved their customer service and training 200% from where it was in 2016. There are tools and resources available even after hours. I don't believe that any software is perfect, which means the support for the software has to be top notch.
Quite possibly the worst software I have ever used...
Pros:
This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.
Cons:
The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.
iSolved Benefits and Payroll
Comments: My experience has been good overall, and the team of specialists are very helpful.
Pros:
iSolved has an easy to use interface that includes the ability to create reports to cater to specific needs in the industry. Payroll processing is easy and flows really well along with benefit management, as long as the feeds are functioning correctly. This can also be customized.
Cons:
The PTO is tied very closely to payroll so you cannot delete out an entered day that has been processed. There are a few things that are difficult to work around in manual benefit entry as well.
isolved Response
2 months ago
Thank you for your feedback! We're glad to hear that you find isolved to be easy to navigate and helpful for processing payroll. We appreciate your input on the PTO we will take that into consideration for future improvements.
Alternatives Considered:
isolved is a good tool for us.
Comments: Overall, it has been good.
Pros:
Ease of Use. Great Applicant Tracking System. Great customer support. Very simple payroll process
Cons:
Reporting feature. Benefits management tool. Workflow
isolved time clock system
Comments: i thought it was way better than our old manual time card days to switch to isolved and be more tech savvy in our ways. just the website itself would lag a lot of if a lot of users were trying to clock in at same time it seemed, if we had problems/issues took a while to get a hold of someone to help and very time consuming so we ended it and went with a more local place to help and switched to buddy punch.
Pros:
i liked like you can punch in and out from computer , submit time off requests to your supervisor from your computer, and view time off requests and hours left etc. it was nice to have all info about your hours, vacation, etc at your fingertips instead of going to ask hr or supervisor..
Cons:
customer service was terrible. hard to get a hold of anyone and when we did was not very helpful and very time consuming.
isolved Response
11 months ago
We are happy to hear that you have enjoyed the isolved time clock system. We do strive to provide our customers with the best service possible. To make sure we continuously improve, I sent your feedback to our customer support team so we can so we can take the corrective steps.
Self serve
Pros:
The ease of use. The new look with each update.
Cons:
The numerous issues with self serve and not being able to assist the employees much when they can’t log in.
isolved Response
11 months ago
Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. We are sorry to hear you are having challenges with self service. We would love to have the opportunity to work with you. Please feel free to contact me at [email protected].
Incompetent and Rude about it!!
Comments: RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, [SENSITIVE CONTENT HIDDEN], did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any responsibility for their errors. All we did was upload the form they gave us to complete. Clients have NO ACCESS and CANNOT MAKE CHANGES to their system! But we were blamed for changing their system analytics!! Really!? Although we had to pay them for their "services" we ended up writing the checks by hand and having to mail them out. Our workers were LIVID. In our previous payroll we sent funds of $100K which they stated we needed to resend. We needed to get a loan as they did not send back our initial payroll funds. We ended up paying double for wire transfers while $200K in payroll sat waiting for them to accept. They rejected our funds and made us resend! This firm made SO many mistakes, treated our employees and management with such disrespect, and cost us unnecessary time and money due to their many mistakes. Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn. Look elsewhere for a payroll company and save yourself the agony of working with their unprofessional and rude staff! Still waiting for a call back from their management to straighten out thei
Pros:
They paid our workers on time. Usually had MAJOR mistakes and errors. but payment was fast.
Cons:
The staff at ISolved. When THEY make errors and we've called for solutions- it's apparent we are bothering them. ISolved can't solve anything. No responsibility, no compassion. Communication was misery in trying to work with them.