Rise Reviews

Ease to use it and it is all I need

Comments: It is easy to process the payroll. Time saver.

Pros:

Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.

Cons:

Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.

My go-to for everything

Comments: I love the support team and the system. If I could bully any company I move to in the future to use Rise, I would. (I know, I'm mean.)

Pros:

I love that Rise has an HRMS system that is very user friendly, but I think my absolute favourite part is the scheduling, attendance, time off and payroll systems all being integrated. I enter a time off date for a staff member in ONE spot, the employees' Time Off Dashboard, and that's it. It carries over to payroll, to the schedule, and to time & attendance. It makes for less steps (for me to forget to enter) and it's correct each time because the entry was only done once.

Cons:

I wish RISE would pay more attention to their app and it's functionality. It crashes a lot, often just doesnt load, and there's no Admin Option on the app, so if I want to review anything it has to be done from a computer.

Stay Away

Comments: Very poor and deeply disappointing. Companies like this give the software industry a bad name.

Pros:

The promises that were made up from but never materialized.

Cons:

Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.

Rise Payroll

Comments: Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform.

Pros:

Ease of setup and use. Very quick to learn and the support is amazing

Cons:

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

First Impressions

Pros:

I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.

Cons:

There could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.

1 year of Using Rise for HR Management, Payroll, and Benefits

Comments: It has been fantastic, overall. We have had high adoption rate with our staff who seem to like using this system. It has reduced our over all workload while also providing improved services to our employees.

Pros:

I most appreciate the all in one solution. It is great to have one to go place for all our staff management needs.

Cons:

It is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system.

Rise does RISE to challenge

Comments: Users have really enjoyed using all the features, but still learning how to do things.

Pros:

Time Off Management makes the process effective and efficient.

Cons:

Performance Management still has a few gaps but they are more preferences than software problems.

LHynes

Comments: Very easy to work with, highly recommend to other companies

Pros:

Very user friendly, support is very helpful

Cons:

Couldn't change multiple user wages at one time had to do them individually.

Best payroll software!

Comments: Overall good, happy with the product.

Pros:

Love the customer service! Very friendly staff.

Cons:

Dont find the software to be too user friendly.

Excellent value, great responsive support with live chat, terrible interface

Comments: Simplicity for small Canadian businesses running payroll.

Pros:

The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.

Cons:

It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account. Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.

Getting personalized customer service is more difficult now than when it was free.

Comments: I was a pretty happy customer initially but after transitioning from the free to the paid service, have experienced worse customer support. I also find it frustrating that the payroll cutoff dates are so far out from the actual pay date. When my staff person was ill with covid, I was forced to predict a full week of work for her, which she ended up not being able to work, and so she was overpaid for 31 hours and her ROE is incorrect. When she was able to return to work over a month later, she was in the position of owing me those 31 hours.

Pros:

I am a first time business owner and first time administering payroll so using Rise was amazing as they took care of the deductions and direct deposits for my team and it was a huge weight off my shoulders. The service was free for companies with less than 10 employees which was amazing. When I needed help I was usually able to get help quickly either by online chat (even though times to access it were quite limited) or by email and I really appreciated getting to communicate back and forth with difficulties I was having or mistakes that I made. I definitely made the most of the system and customer service was amazing and patient with me.

Cons:

The free service was discontinued and now that I am a paying customer, I have a harder time accessing customer support which was disappointing and counter intuitive. I can no longer access online chat at all and the last issue I had, for which I submitted two tickets, was never responded to. And it was a serious issue. I had a staff member fall seriously ill to covid and took an extended leave and I completed her ROE incorrectly which has delayed her ability to collect EI. I initially waited to see if I would get a response before completing the ROE myself, but it was over a week and I had heard nothing back, despite submitting a second ticket, so I just did it on my own, made an error and as I mentioned, delayed her support response. It was a rep at EI who called to clarify the mistake I made so that her application could proceed.

Glitchy product, poor customer care

Comments: I used to be a big supporter of RISE, them being Canadian small business but now I am walking away as I don't think the product or support will improve. The company seems to be focused on adding new features but basic functionality that is a must-have is not working properly.

Pros:

My organization signed up with RISE for payroll over 4 years ago. The program looks nice and simple to navigate.

Cons:

Customer care over the last couple of years has drastically fallen. Our issues are unresolved for weeks and we have to keep following up to get answers. The program has a lot of bugs or glitches and you can't fix anything or no workarounds can be found. The reports are super basic and no setting can be saved, resulting in a lot of re-work.

Great product for Canadian payroll, time tracking and schedule and HR integration

Comments: We're super happy. We needed a more in-depoth, robust, integrated payroll and HR solution and this was perfect.

Pros:

I like the scheduling and time tracking. We love the integration with Payroll. Saved SO much time as we were doing everything manually before.

Cons:

I find it a bit overwhelming when figuring out how to set everything up - and where to go to access certain information, as some is stored in the HR section and some is stored in the Payroll section.Improvements can definitely be made in the scheduling and time tracking module. For example, the ability for other employees to see other employees schedules within the app - for more transparent shift delegation, capacity planning, shift-swapping, etc.

Great to begin with but diminished quickly given the frustrations listed below.

Comments: Payroll and time-off integration has been quite helpful.

Pros:

- Payroll and time-off are integrated; - Affordable for small orgs; - Reports on birthdays and anniversaries are quite useful.

Cons:

- Error in calculating carry-over days both years that I've managed the platform which resulted in manual recalculations and adjustments; - When running reports, employees who are no longer at the org are included; - Period of time (less frequent now) where the platform constantly ran error messages that prevented some team members from logging in and being able to use the platform; - Would be great if the time-off calendar integrated with Google Calendar.

Great Onboarding, Great Customer Service. Great Products

Comments: The biggest benefit is the time savings in comparison to when we used ADP and spreadsheets

Pros:

Rise's payroll system is super easy to use, reports are provided within seconds of processing, and the customer support for payroll is excellent. In terms of it's Hub/Time Off system, it has been great. No more spreadsheets tracking time off or vacation days!

Cons:

Tracking vacation days actually used in Time Off reporting can be a bit tricky when employees request, get approved, but then cancel that request.

A solid product but the database has many limitations

Pros:

Customer support/service! Submitting payroll is easy. I love how you can download a CSV and upload it again to each payrun.

Cons:

The YTD totals don't get rolled over at the calendar year so we've been caught a couple times with maximums (such as garnishment) that don't finish b/c the system hasn't taken into account deductions from the previous year...yikes! Also, the system doesn't automatically update vacation accrual to 6% after an employee's 3 year anniversary.

Not Worth it

Comments: What really bugs me is that they originally had rise lite (free), they then cancelled this and put everyone on their most basic package (They gave plenty of notice etc.) and pricing was phrased in a reasonable way (Fine with us) They don't breakdown how much they charge per payroll, so we never noticed how the bill was racked up. Depending on your business you will be spending MUCH more than competitors for a service that is only sub par. Mostly due to a poor customer support structure.

Pros:

Reliable, once you figure it out. Having a hard time hitting the 40 word minimum here.

Cons:

Unintuitive, not flexible (If something needs to be fixed/ amended etc good luck), long gaps to pay employees. Free HR add on is a joke. Biggest con is the cost of this software and customer support. They offer email support that takes days, finding the number to call them is difficult and they don't technically offer it (You have to call sales and ask). It was ok when it was free, but paying a premium to be treated poorly....no thanks

Rise (formerly Paysavvy) has great customer support and is easy to use.

Comments: Ease of use, accessibility, and mind knowing that it's reliable and performs its task.

Pros:

The software web-interface is very user-friendly, easily customizable for meeting our firm needs. I like how easily accessible it is for making adjustments and the different reports available for review.

Cons:

There are some redundancies such as the year-end function and pier review. This was confusing at times when rolling into the new year.

Easy to use, great customer service.

Pros:

The processes for monthly payroll, year-end reconciliation, T4s, ROE, etc. are easy to execute. Any time I need to call for assistance, I've always been able to speak to someone immediately and resolve the issue on the spot.

Cons:

Some reports features can be improved, so is the interface for certain sections, can be more user-friendly & intuitive than current format.

Rise - Great for business, large or small

Comments: The service is free and that is a great thing for small business. It is accurate and having all statutory deductions handled directly is a great assurance for compliance

Pros:

The system is very easy to use. The Rise team is most responsive and offers the best in customer service. Automated reminders for payroll deadlines are very helpful for business small proprietors

Cons:

Great system. No issues worthy of mention.

Easy enough to use; reporting is not intuitive; it is difficult to see the back end of things

Pros:

The software is easy to use, and quick to process. Interface is clean and attractive. Chat box is always available

Cons:

Reporting is clunky and could be made easier with better help menu. Back end reporting (ie which fields report to which box on T4, which fields are taxable EI, CPP, etc.,) is not great

Review of RISE

Pros:

The software is very user-friendly. Customer service responds fast and they are knowledgeable.

Cons:

Nothing that I can think off, to be honest I have not had a chance to fully explore the software outside of the features that I need.

ecobee has had an excellent experience with Rise. We were one of your early customers.

Pros:

Ease of use. Ability to export, edit and upload pay runs. Excellent and very responsive customer support team.

Cons:

Exporting to ERP is complicated. Not enough notice when payroll has to be sent early due to holidays.

After sale customer service is poor

Comments: Not good. Antiquated system, poor customer service and continuous errors on their part which they push back on the customer to enter corrections. Response time is terrible for a deadline centric process such as payroll.

Pros:

offers same backed user features as other systems.

Cons:

Customer service is ineffectual and response time is completely unacceptable when deadlines are involved. Pushes their error correction back on the customer. Incompetent service reps, unresponsive to inquiries of a critical nature. Have to reach out multiple times and continuously follow up.

Usually pretty good

Pros:

Live updates with changes etc. and access to reports of past periods for employees as well as company

Cons:

Duplicating data input for some stuff in Rise and Rise Hub. Also very slow updating reports for annual data.