Mouseflow Reviews

Great For Recording Iframes

Pros:

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Cons:

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

It is very helpful for analyzing website visitor behavior efficiently.

Comments: Very easy to set up and other thinks like initial configuration can complete smoothly.

Pros:

It enables me to view real-time recordings of visitor activity. It records every mouse movement, click, scroll, keyboard, and form submission.With immediate heatmaps, I can identify trends and increase conversions. Analyze how effective each page on our website is.I can use scroll heatmaps to see where visitors pay attention. Improve our website's performance and decision-making.

Cons:

Its Mobile version features may be updated more. Like other platform, it some features may be updated say for example its free version may be upgraded.Screen recording in mobile device may be more smooth.

Fine product, poor exit

Comments: We were able to identify how users were misusing a form, and change the form to make it harder for them to make mistakes. I'd have had a neutral to good experience, if they hadn't insistent on refusing a reasonable request to refund us for a month of service we didn't intend to use.

Pros:

It recorded the user sessions without any major obstacles

Cons:

Leaving Mouseflow, we canceled on the first business day after they upped the charge. They refused to refund us due to 'policy' after we paid them over 1400 on the platform over that time. Seemed shortsighted.

Very Easy To Use & Great Visual Drill downs

Comments: See above. Customer Service is very attentive.

Pros:

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business. I love all of the different ways, now, that I will be able to analyze my website design changes. In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page. Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider. Once you put the code in your site........Mouseflow goes to work! I have already used a feedback form and had engagement, too. I would highly recommend Mouseflow.

Cons:

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Very useful product, great customer service

Comments: We are constantly changing our user interfce according to the findings from this tool, and our conversion rates are growing. I used a lot of similar tools in the past (e.g. HotJar, VWO Insights, Freshmarketer and other toools), but nothing comes close to what Mouseflow can offer. We are very happy with the tool and couldn't recommend it more.

Pros:

It's easy to use. It has the whole package of user flow. The thing that I like most is funnels. It's great that you can create them and watch videos retrospectively. You cannot get that from the other products. The thing that it records sessions and creates hetmaps automatically is gold worth.

Cons:

It would be great if this tool was "jack-of-all-trades" and you could do a/b testing with it too, but it would be too much to ask for 41 tool to do everything right. But I assume, that if this team will think of doing that, they'd do a great job on that too.

Game Changing Software

Comments: Very good, support was excellent and the product works very well

Pros:

Mouseflow is superb when it comes to seeing how people progress through your site. We've been able to make many changes that all helped increase sales

Cons:

Initially navigation was a bit weird but soon got the hang of it

A powerful tool, yet simple to use and child's play to set up

Comments: Excellent. A breeze to install and use. Highly recommended.

Pros:

The Heatmap functionality is fantastic. Quickly identify strengths and weaknesses on any page by analysing visitor behaviour across multiple parameters such as: 'Live' 'Click' 'Scroll' 'Movement' & 'Attention - and then take action to A/B test your site and make improvements. You can even watch recordings of every visitor and how they interact with your site!

Cons:

There are quite a few limitations in the 'Free Forever' plan, but then again, what would you expect on that plan? There needs to functionality incentives to upgrade at cost, or no-one ever would! We may well upgrade in the coming weeks/months once we have decided exactly what we need from the platform.

Robust Software at A Great Price

Comments: Overall, great experience.

Pros:

Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research.

Cons:

Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start?

Amazing software

Comments: It's amazing! I like it and will suggest to all of you!

Pros:

I found this software very useful when trying to solve particular problem on a website. Specially when a problem occurs on user end.

Cons:

None, all I use is nice, easy to use and helpful

MouseFlow is Great!

Comments: It works for starting measure my website

Pros:

it is very User friendly and user experience is good

Cons:

the Prices is too expensive We can not afford it at begining.

Absolutely invaluable tool for my business

Comments: The people at Mouseflow have been wonderful. When I quickly ran out of recordings for my free trial, they were happy to add more recordings for me so that I could get a better picture of how invaluable it is and of course I ended up paying for a full plan. The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.
I can't imagine running a website without it now.

Pros:

I LOVE the ability to watch a customer's journey through my website. To see what they are actually clicking on, where they are scrolling, and what information they never actually see. It is also invaluable for troubleshooting. I have had customers email me for months telling me that they were having problems checking out on the website, but I could never re-create the problem to be able to fix it. With Mouseflow I was able to find the recording for the exact user and watch their full session to see exactly what was happening and fix it immediately. I have made quite a few major fixes and minor tweaks based on the recordings from Mouseflow that have drastically improved my customer's experiences.

Cons:

There seem to still be some issues with the software. Frequently I'll click on a recording to watch it and receive an error that the recording had trouble loading. It always seems to be on the videos that I really need to watch.

Best way to review User Sessions

Comments: Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Pros:

I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Cons:

My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured.

3 minute setup, implementation and immediate results

Pros:

Easy setup, immediate results and most of all easy to use

Cons:

Some features for the more complex SPA-setup we have could be better. Missing a feature for pages behind logins.

Good but could cost lesser

Comments: good

Pros:

The recordings feature with in-built privacy settings so that users cannot see the browsers entered data

Cons:

heatmaps should use mobile as default since majority traffic is mobile

For Website managers and developers, if visitors not converting

Pros:

Find out what visitors do on your website. Test A/B designs of your website Great testing for any marketing team and developer of any web-based product

Cons:

Not always recording, or recording without viewport, you can see the user moving through the page but nothing showed to the viewer. Not compatible with all the caching system, my opinion.

The ultimate tool for monitoring your traffic and optimizing flows.

Comments: Super useful team, would recommend!

Pros:

Super easy to implement and get up and running. Having the heat map overlay on your site, you can make tons of adjustments and see you pain points that clients are having issues with. It's also crazy to see how painful you want your users to click or visit some area in particular, and with optimization you can make it work for your benefit.

Cons:

No issues so far, looking to see what the team adds in the future!

We are very happy with Mouseflow

Comments: The benefits are awesome. Every day we can "catch" some visitors and then convert in customers. That one is excellent for us.

Pros:

The recordings and the options are very useful

Cons:

We like everything about this software and I have been recommend it to my friends

Easy way to see what customers are doing

Comments: Very happy with it.

Pros:

Super easy to use and install. Great deal for the money.

Cons:

It doesn't seem to get every visit to the site. Kartra shows a different number of visits, but the heatmaps are similar

This is a great app!

Pros:

Love seeing the friction scores and heat maps. Highly recommend!

Cons:

I really like all the features. It's really great for my shopify store.

Super valuable tool

Pros:

I didn't fully appreciate how valuable it is knowing where our customers were traveling on our page until we started using Mouseflow. It's a super valuable addition that we now use daily in conjunction with Google Analytics.

Cons:

It took a while to understand how it works properly but support was very helpful with any questions we had.

Simple user recording app

Pros:

Mouseflow is perfect if you need an easy-to-use app for recording user activity on your website and heatmaps. The navigation is intuitive and it's not difficult to start using it to make more informed business or marketing decisions.

Cons:

I feel that UX could be improved, especially when it comes to layout. Some of the copy could be updated as well.

important for e-commerce

Comments: good

Pros:

able to see who goes on your site and what it shows to them

Cons:

complicated sometimes to maneuver outside the set guides

review

Comments: good

Pros:

Inexpensive and easy to use. Fulfils basic functions required.

Cons:

complicated and sometimes low quality. can be better at advanced functionality.

such a unique way to actually see what your visitors are doing

Pros:

Awesome way to receive feedback straight from your users (without them having to do anything different) You can always put into practice and fix up what you need depending on the results that this software shows you

Cons:

There isn't anything that I would change about this software!

Nice but glitchy and expensive

Comments: Slightly less than enjoyable

Pros:

being able to watch recordings was extremely useful.

Cons:

heatmaps seem glitched and didn't show clicks accurately.