15 years helping Canadian businesses
choose better software

OneDrive Reviews

4.5 (11,802) Write a Review!

About OneDrive

Microsoft OneDrive is a web-based digital asset management solution that allows businesses of all sizes to efficiently manage, collabo

Learn more about OneDrive

Pros:

The ease of use is great, especially when I can set up my system to auto-sync files to OneDrive. I like the peace of mind knowing my documents are always backed up in the cloud.

Cons:

There tends to be more spam associated with OneDrive, occasionally I will receive an email from someone I corresponded with that appears to have a one drive attachment but is actually spam.

OneDrive ratings

Average score

Ease of Use
4.4
Customer Service
4.2
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.3/10

OneDrive has an overall rating of 4.5 out 5 stars based on 11,802 user reviews on Capterra.

Have you used OneDrive before?

Share your experiences with other software buyers.

Filter reviews (11,802)

Norzihan
Norzihan
Recruiter in Malaysia
Verified LinkedIn User
Telecommunications, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good option for cloud storage

5.0 3 years ago

Comments: I really like using cloud storage service because the easy access to my files and data, also can be protected with password for sharing purpose. The uploading and downloading speed is pretty fast depending to my internet connection stability. Overall, it has a good value for money spend here.

Pros:

Working with OneDrive with Microsoft Office 365 is really amazing as i can saves my Office document directly to my OneDrive cloud folder without having to save it manually on the OneDrive platform. This software has its own application for mobile and computer that is working on the background, and it will automatically save a backup file for all the new file saves on my computer.

Cons:

There are no option to recovering for older version that has been updated/overwritten for my file and document. The premium plan should include this option as the premium plan has much larger cloud space that can hold or archiving the old document easily.

Verified Reviewer
Verified LinkedIn User
Translation & Localization, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A wonderful tool to achieve tasks

5.0 2 weeks ago New

Comments: As translator and trainer my experience with One Drive be described as fruitful and effective experience in achieving tasks. By one Drive I can control who has access to file sent specifically in privacy and questions of payment in advance.

Pros:

The easiness of use One Drive is so simple, has a lot of facilities specifically in file sharing, backup recovery and accessibility.

Cons:

Direct downloading in mobile App because it needs many steps. Permission alert in storing data transferred by Microsoft Teams . Editing videos to be shared after editing on social media.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Old and clumsy

3.0 last month New

Comments: It's like an old car your father bought back in 1999 - it still drives but lacks the comfort and features of the 21st century. One example for all - In a folder I had five 20-second videos and wanted to check which can be deleted and which kept. Clicking on a video a very slow download starts. After a minute or so the video player opens but the video can't be played. You have to close the player, click on the video that was downloaded and run it again. Then I want to delete it, so I close the player and press Delete. A message pops up that the file is still in use. You have to wait. Opening/deleting more videos ends up in "Please wait your file is beeing downloaded" and you just have to wait and wait and hope it does something. After 5 minutes of nothing I try to force to close the progress window.

Pros:

It's well embedded to the MS ecosystem thus making handling, sharing and storing easier.

Cons:

- Slow reaction and slow download speeds- poor UX/UI- lot of small bugs which make the experience a nightmare

Sohag
Network Engineer in US
Education Management, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Online file modification and storage facilities on the cloud is so smooth and helpful.

5.0 last month New

Comments: Comparatively, OnceDrive Integration with Office apps makes my daily operation so smooth.

Pros:

In addition to sharing files and folders, our team can also collaborate in real time on a single document. Due to this, our team frequently uses OneDrive when working remotely.As a OneDrive user, I focused on my task and the security was handled by the service provider. Two-factor authentication and files encryption is the awesome features.

Cons:

Automated identification and deletion of duplicate files must be introduced for smoother operation. Compared to other platforms, it has less sharing choices.

Mel Mar
Teacher in Philippines
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The Best Online Personal Storage

5.0 4 weeks ago New

Comments: OneDrive helps me to store all my learning or instructional materials of my daily class. Also, I can store and share files with my students easily hassle free.

Pros:

One Drive has a huge amount of storage where you don't need to worry if you have lots of files. Moreover, you can easily access it on your phone using the internet. The app is also available in Play Store which is all free.

Cons:

There's nothing least I could say about the app. It's very effective and useful in our daily lives, especially as a teacher.

Mary Jane
System Analysts, AR, Administration, Land Filings in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Onedrive can be a lifesaver!!

5.0 last month New

Comments: It is a great, easy to use, important program with immense ability to make your job a life easier when dealing with data & sensitive information.

Pros:

It holds so much data, storage is great. It's easy to use & control program. Saves time & money. Great information protection against data lose!

Cons:

If you don't use it regularly everyday & updated, it can be a but tedious when doing a backup.

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Cloud storage convenience

3.0 last month New

Comments: All in all, personally I like it’s flexibility and it’s ability to link to other Microsoft applications

Pros:

One of the most impactful design of one drive is the ease of use and flexibility. One does not need extra skill or training to get used to it .My company has found it useful not only to IT staffs but to all staffs .

Cons:

One of the limitations I have faced personally is the pricing for the office use ..and the fact that not many offices are using it yet

Taylor
Accounts Payable in US
Construction, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Sharable in real time.

4.0 last month New

Comments: Exciting. It was refreshing to learn this software because of the added features it has compared to the traditional software we utilized.

Pros:

I love that the files created and stored for all users given access have the ability to see real time changes. Mind blowing. Also, permissions can be set as to how much access users have.

Cons:

The cost of the software after the initial free storage is used.

Sheryl
Lead teacher in US
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing and easy to use

5.0 last month New

Pros:

I liked how easy it is to use and to train others to use it. It's so easy to collaborate on projects with others and to share them from one team member to another.

Cons:

There really wasn't anything that I didn't like about One Drive, the only thing is I should have suggested it sooner then we could have been using it a lot longer, and our work would have been easier.

Ashley
Ashley
Freelancer in US
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

The only storage you'll need

5.0 last month New

Pros:

I love how I can save anything and everything and it will all be right where I left it or uploaded it to.

Cons:

I wish I didn't have to pay for it honestly or wish it gave more of a start out for people who save everything.

Jason
Jason
Owner in US
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple backup for when your pc dies

5.0 4 years ago

Comments: Very good. It's reliable and I've never lost a file.

Pros:

Even though I have a great pc, a surface pro 5, it will die every once in awhile. I'll then head to the microsoft store and I'll be handed a new one. Within a few minutes, all my files are restored. How? OneDrive.

Cons:

Limited storage. 1 TB sounds like a lot... not enough for heavy users who have old video files that aren't organized yet.

Eric
Network Administrator in Canada
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

OneDrive for Business : great sharing tool, but still needs some features to become #1

4.0 4 years ago

Comments: OneDrive for Business use has been a trial and error or work-in-progress product for our internal usage. Some iOS apps like Dictate+Connect and GoodReader do not offer built-in OneDrive for Business support to import or export some content, even though the OneDrive consumer version was possible. Having two versions of same product created confusion and frustration that led us put on hold the widespread use of OneDrive on our mobile iOS clients. Sharing files with external partners was brought back to Dropbox Business for larger commitees that couldn't easily handle the added steps for authentication.

Pros:

What we like about OneDrive for Business is obviously its tight integration with the Microsoft ecosystem. Sharing Microsoft Word and Excel documents with colleagues is now seamless and best of all, is the automatic saving and versioning! Makes backups less a necessity. Also the quality of the iOS OneDrive application is a great value for our mobile users. Integration with other key apps that our users have on their iPhone or iPad is a real advantage for efficiently transferring files.

Cons:

Some of the features that are added might be less refined with our French-Canadian language localised Windows workstations. For example, the Folder redirection of Desktop function puts a "Desktop" folder in the OneDrive account instead of the "Bureau" that is usually found on the local Windows computer. Therefore using the Desktop button in the standard save/open file dialog is a bit confusing. Also, the fact that Guests cannot have a OneDrive account to access shared files and folders like Dropbox brings some added steps (security codes) to give access to shared folders.

Amanda
Amanda
Owner in Canada
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

I Use OneDrive For My Personal Important Files Because I Know They are Safe There!

5.0 3 years ago

Comments: I use it every morning. I love to use for keeping our family budget sheets up to day, for sharing files and creating files and that they are really easy to download to look at offline too! I'm really very impressed!

Pros:

I love the fact that you have have your personal private files in the special OneDrive personal Vault, which requires extra password protection. It's great! Especially when you need a file but are not close to your regular computer or device, you can log on anywhere in the world and go through the special vault for extra incryption. I love it! And it's very generous with the files sizes too! Plus it's just so easy to use! Definitely my favourite online document storage place for sure. I particularly like using the sheets that work pretty much exactly like Excel, I love not having to learn new systems just to work online. Thank-you Microsoft!

Cons:

Nothing really. I used to find it annoying if I had a shared document with my partner and we couldn't work on the files at the same time and have the system remember to do the updates, but that seems to be fixed now, so it's all good!

Rex
Lead Pastor in US
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Very impressive cloud storage

5.0 11 months ago

Comments: We use every day for our staff to have cloud storage for all of our documents, and we can share files back and forth with ease. OneDrive lets us work from most anywhere.

Pros:

I love that OneDrive is rock solid and very easy to use. Also, unlike Google, Microsoft keeps products around. Instead of dropping applications and products, they simply update and upgrade them.

Cons:

Sometimes the app will fail to load or take a while to sync on MacOS, but for the most part it’s super solid.

Alicia
Content Director in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best Investment

5.0 4 years ago

Comments: OneDrive provides me with the best way to track and maintain my files no matter where I am at.

Pros:

The best thing about OneDrive is the ability to save files on one computer and have access to them on another by signing into my account. I handle numerous documents and work in and out of the office. OneDrive provides me with the best way to track and maintain my files no matter where I am at.

Cons:

The only downside is that OneDrive requires internet connection to automatically save files. With no internet connection I have to remember to save my work to my laptop.

Oscar
Oscar
Manager in Mexico
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good storage solution

5.0 3 years ago

Comments: In general we liked it a lot.
We were able to simplify many of our collaboration tasks.
He also helped us with the hardware migration, since we focused on acquiring more robust equipment with SSD solid state hard drives while increasing our spending, since we spent a large part of the storage in the cloud.

Pros:

What we liked the most was the amount of storage it offered per user. We were also impressed that it comes bundled with our office 356 and email solution. Additionally, together with the Share point tool, its use is optimized.

Cons:

I particularly don't like that it is not a highly adopted solution by third parties. Many of our customers and business partners use Google Drive and not One Drive services. This makes file sharing and collaboration not totally transparent.

Nithya
Hr in UK
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

A great shared drive which provides a shared space for document storage among teams!

5.0 4 years ago

Comments: We have to work as a team that’s located remotely and consists of freelancers who work for the training company. So based on each persons role, we select the level of access and which folders are permitted to be shared for collaboration. It has always been useful to find the right files at the right time and use the shared folders if one drive to collaborate more seamlessly!

Pros:

I suggested Microsoft 365 to my team at Applied Business Academy which is a training provider. We have been able to use one drive extensively for sharing files securely and granting access to groups of people who should be provided the access. Specially with the GDPR regulations in Europe, we have been blessed to have purchased the licence to use this wonderful software!

Cons:

I’m some of the laptops, if the setting are not right, it will not sync the files and the staff forget to turn sync on. This leads to confusion as the teams start working on the older version of the file. This has been a hassle on certain occasions. However it is not the fault of the software, but I wish it had a way to update all files automatically :)

peter
Executive Director in Canada
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Very Good Collaboration Tool

5.0 4 years ago

Comments: We tend to share files with Volunteers who are working with staff, this provided an easy way to share the files and also ensure that the most current is the one everyone is working from. Very easy for non technical people to learn and get up to speed on.

Pros:

Gives us the ability to share files across the organization both internally and externally. Since we are an Microsoft shop, it also integrates well into our other tools. We also use SharePoint but this is a easier file sharing tool that is easier for all to pick up.

Cons:

Ownership of the file remains with the individual as opposed to anyone. Access tends to be restricted until invites or links are sent.

Pradeep
Senior manager in US
Financial Services Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One Drive review

5.0 3 years ago

Comments: It has solved a big problem for our firm currently. I would like to see the service becoming better but I am satisfied with the product currently

Pros:

We are to push the auto sync of data through to all our employees. Helps backup critical data of all users and avoids any inadvertent loss. It also ensures productivity is not lost.

Cons:

It slows the systems and sucks the bandwidth. I would like it to be more seamless. Sync schedule can be automatic by learning the user usage patterns and setting up at a time when the usage is low.

Marcos
Owner Operator in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent Cloud Storage

5.0 11 months ago

Comments: I have used many different cloud storage systems throughout the years and personally find OneDrive to be one of the best.

Pros:

I can see my files across all of my devices. I recently purchased a new computer and it made the migration extremely easy.

Cons:

I have had zero issues with Microsoft OneDrive. If I ever encountered an error Microsoft support has plenty of resources available to remedy the issue.

Edward
Edward
Mr in UK
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

Cloud computing made easy

5.0 4 years ago

Comments: So easy to use and great for not only being able to access your working files from anywhere, but is also acts as a backup, something we humans are notoriously lax at. And in the couple of years of use, I've never witnessed lack of access or downtime.
A good, reliable product.

Pros:

Say what you like about Microsoft, but their OneDrive offer IS good! A trusted name, a reliable product you can access anywhere (obviously needing an internet connection), and safety in the knowledge that unlike SOME other cloud storage providers, your photographs (in particular) are not being accessed, permission granted or not! The free offer, with 5 gigabytes, is certainly very suitable for those wanting a cloud storage solution for documents or spreadsheets to eliminate using memory sticks, especially if using Office 365 products which all storage options include. However, where OneDrive really ups the game is for their Premium OneDrive offer. This provides 1TB for each of people, including Office 365 and a host of security features and productivity tools. And as I mentioned, Microsoft do not ask to access your photographs. In use, it is naturally very easy. There is nothing that should trip anyone up, unless you close your browser down while uploading or downloading! And secure sharing options are there, whether you want to allow users a link, access via email, editor status or not. And it makes no difference whether access is via Windows, iOS or Android. And having your working documents not only accessible from anywhere but also backed up, is a boon. And importantly, it doesn't cost a fortune.

Cons:

I think the only con is the rather obvious one, and that applies to ANY cloud host. If you haven't an internet connection, you can't get to your storage! There really is nothing to dislike about it.

Chris
Technical Analyst in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great for certain uses, not for others

3.0 2 years ago

Comments: I've never had the constant prompt for re-sign-in with DropBox; it just always works. OneDrive lacks a LAN Sync, so it has to go to the Internet for everything even if everyone on your team is on the same network. It has really been useful however for remote work as long as everyone stays signed in and synced. We have to train users to be on the lookout in the system tray and make sure they have a blue cloud before they shut down. We've had people sign in after a week of vacation, and the sync start back up and wreak havoc. If OneDrive has an error it's too quiet about it, you can be working on files all day and not know it hasn't synced if you're not looking for it.

Pros:

I really like that this offers to back up your local desktop / documents / pictures. There's also the version control so you can easily retrieve a deleted file or go back to a different version if you mess one up.

Cons:

From an administrator standpoint, trying to get users on-board with it can be challenging. OneDrive will just sit quietly in the system tray signed out or not syncing in a lot of cases. Users will ignore or click away any of the alerts and the files won't get backed up. You have to actually turn on the "important files" backup, it isn't on by default. It can mislead users into thinking their stuff is OK while OneDrive might be wanting YET ANOTHER SIGN-IN and quietly sits in the tray doing nothing.

Andrei
Andrei
Lead Game Developer in Romania
Verified LinkedIn User
Computer Games, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good integration but an average product with ups and downs

2.0 3 years ago

Comments: Losing some of my work and Microsoft changing their minds about the features of OneDrive (downgrading basically) and the slower speed made me change to other services. The first thing I do when I reinstall a machine is to turn it off and save the resources, which ~ 2 years ago were insanely high for what it had to do. OneDrive is basically bothering me when I am using Windows 10 as the OS pesters you to use it to the point where I struggle to turn it off and to keep it that way. I was quite surprised to see it getting activated every now and then after some major operating system updates.

Pros:

I found that nowadays (as of May 2020), OneDrive has great integration with the Windows ecosystem and their other services such as outlook.com. A short while ago it always seemed like the integrations were in some sort of beta, sometimes working, sometimes not. Unfortunately I do not have any more pros for this as the competition does as good as a job as OneDrive, there really isn't much OneDrive stands out apart from the integration.

Cons:

The biggest issue I encountered with OneDrive happened a few years ago, so I don't know if it's still relevant, however I feel that I should mention it because it was a turning point for me in switching from OneDrive to Dropbox and Google Drive. This also showed how vulnerable a cloud service is. I had files syncing in the sync folder and it was taking forever for some reason. I swapped to another device and found the file I needed there, so I figured it was synced, but I did not check the date of modification. I opened it up, started working on something else than before and saved it. Moved to my initial device and I was greeted with an error stating the path of the file is too long to sync. When I opened the file I worked on with my other device I noticed it did not sync, I worked on an old version which now overwrote the syncing version, basically I lost 2 days worth of work by not waiting and checking for the sync to finish. The sync was not finishing due to an error, which appeared only after I modified the file. What the hell?!? Another problem was that initially Microsoft advertised OneDrive as having unlimited storage for the basic subscription, but after a few months they changed their mind, not cool at all. Currently, one of the biggest problems I still have with OneDrive when I scarecly use it is that it's overall slower than the competition such as Google Drive or Dropbox, both in transferring files as well as syncing from the folder.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

The most straight-forward cloud storage solution for regular users (even on Mac)

4.0 5 years ago

Pros:

- For Microsoft Office users, the collaboration features make it a no-brainer pick to use. - It is the best cloud storage value for Office 365 subscribers, with 1TB space included. - Additional features are consistently added, and stability is always improving. - Straightforward backup settings (unlike competitive cloud options) so you know which files/folders are being backed up and what happens when files/folders are removed locally so you aren't constantly worrying if you're deleting all copies. - iPhone iOS app is very well integrated and full featured and works consistently. Features are consistently added to take advantage of new iPhone capabilities. - iPhone camera roll backup has been superior to the built-in iCloud Photos since you are able to delete photos from your phone after they are backed up without the backup also being deleted. - OneDrive file management from website is relatively fast and easy to use for viewing your entire library of files if you don't store them all on your local device too.

Cons:

- On the Mac OneDrive app, you may get frequent backup errors due to disallowed characters or spaces in file names. Tracking them down and fixing can be frustrating and time consuming. - Confusing differences/similarities when using OneDrive and OneDrive for Business accounts on the same device. They do not function the same in how they treat and backup files. - Adding a user to shared folders can be a little confusing on the iOS app as it seems to prefer creating a public link rather than just authorizing a login. - The iPhone app and Mac OS app only support a single personal OneDrive account being used (an additional OneDrive Business account can be added, however)

Jhonnathan
Jhonnathan
Freelancer in Venezuela
Verified LinkedIn User
Internet, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Keep your lost files safe with OneDrive!

4.0 5 years ago

Comments: I sincerely owe all my files from many years ago to OneDrive. I work in the area of digital creation and it is very useful to have all our important documents such as fonts and backup images and portfolios within reach. The trade sometimes causes us to be exposed to viruses, but OneDrive is a very useful and versatile tool to protect us and optimize our work at the same time.

Pros:

OneDrive offers an easy and convenient way to keep your files safe. It's important to know its functionality. The program creates a folder on your computer and everything inside this folder and will copy to your cloud, staying safe from any system failure. In the past, I had several computers that I lost due to hardware failure, but thanks to the fact that I always kept my folder updated and with the important files included in it I was able to quickly recover everything by simply installing OneDrive again and waiting for a quick update. Another thing that I found very useful is that you can access your folder from anywhere. Being on the road and with an internet connection you can connect and download and upload files to your secure folder, this is very useful in some cases! Because it doesn't require your computer to be turned on.

Cons:

As I work with many files, and in spite of being organized, due to human error some documents can be left out of OneDrive, perhaps in everyday folders. This causes any file not included in the folder created by OneDrive to be forgotten if a system crash or virus attack occurs. Files in the cloud are sectioned to prevent hidden viruses from spreading and damaging others, but if one file is attacked inside the OneDrive folder it will send this to the cloud which means we will lose the file. So containing documents, files or anything inside this folder does not guarantee its security. It only guarantees that we will be able to recover them anytime, anywhere.