SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
The mobile app is very user-friendly and easy to use as well.
When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.
Filter reviews (131)
Filter reviews (131)
Great overall experience.
Comments: It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.
We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.
when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs
Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!
Comments: Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.
Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)
So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.
Disappointed By Avochato: Do Not Recommend This Product
The product is fairly easy to use, although a sloppy mobile interface and glitchy.
To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction. This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.
Comments: I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.
This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.
None - it is so through it has all the features I wanted.
Alternatives Considered: EZ Texting
Reasons for Switching to Avochato: They don’t have a personal phone number so some of their texts get blocked. Avochato has great customer service. [SENSITIVE CONTENT HIDDEN] walked me through the software and told me about the features that I would need for my purposes. I don’t know if EZ texting allowed me to send to pre-created groups.
Awesome tool, ripe for automation
Comments: Avochato has been a great asset to our customer-focused team and I highly recommend it.
Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.
There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.
Alternatives Considered: TextMagic and Twilio
Reasons for Switching to Avochato: Avochato was simpler to use, had the features we needed, and was less costly.
Great product, but even better support.
Comments: The actual reason I'm on here to review Avochato this moment is that the customer service team has rocked and blown me away. We have been impressed multiple times, but this time stood out and I had to recognize and honor them. Here's what happened!During the week, I pressed a button that said "cleanup your contact list" thinking it might remove a couple super old contacts. NOPE - that sucker removed 2,698 of our contacts because of their inactivity in responding (this was my mistake - not Avochato's). In a panic at the realization of what happened, I saw that the removed contacts were still visible, but I couldn't figure out how to "mass-restore" all 2,698 contacts.We have notification messages being sent out today/tomorrow that are significant to our operation, and even though it's Saturday I reached out via text to the customer support number for Avochato. As expected, I received a message saying they are out of the office and would return my message as soon as possible when they get back in. I decided to simply respond to that note and said "Sorry to ask this on a Saturday, but is anyone available now? I have an urgent question regarding our account."To my surprise, someone wrote back and said, "Hi, how can I help you?" And the rest was history.They've now mass-restored all the contacts that were mistakenly removed, and our planned communications will be on time this weekend. Hats off to the support team at Avochato! You consistently hit set high standard!!
Having the ability to mass text our people to get information out, including links/rsvp's/surveys has been fantastic.
We utilize a project/volunteer management system called "monday.com" - we would love to see integration with the automations on there. The greatest improvement we could hope for would be to enable an automation that imports contacts on Avochato as they are created in Monday.com, and a way to mass update/sync our contact list quickly. We would also love to trigger sms message automations in monday.com through status changes!
creative and usable
Comments: Overall experience is very fantastic. worth it to recommend to everyone.
i like the features of the app. it is easy to use and attractive. It help us to communicate to the possible prospect of your business.
More improvement interms of exchanging conversation because it takes a little time to recievea and sent messages.
Effective transactional SMS platform. Less than perfect VoIP platform
Comments: We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.
Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.
It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.
We love the product, simple to use and implement across the team. We use it for both day to day business as well as broadcast marketing. The ROI is great, the ease of use simple and feature requests are handled promptly.
At first we faced some challenges on the marketing end, when we got on the phone with our rep, he and his team implemented changes to customize the software for us and everything has been well since. Just ask them I would say.
Avochato the best texting solution after a long time researching!
Comments: Again, powerful, cost effective, and the Avochato support is amazing! This is the new way of connecting with my past clients. Snail mail and email is dead!
It's powerful, cost effective, and the Avochato support is amazing! I was concerned that I may not be a large enough customer to warrant much one on one attention, but that is not the case at all. Every time I reach out I have a quick response! Several times they connected through a live video meeting to walk me through my scenario and questions on my computer.
More customization when it comes to exporting and sorting contacts, but they took my suggestions and have actively made adjustments and programmed new custom features.
Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.
Comments: The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.
The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!
I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.
6 years ago
Thank you! We're glad to help. You touched on some very interesting ideas in the "Cons" section around automation -- since your review, we've been building out a number of tools such as templates and keywords to help our customers save time/effort in composing their texts. But we're going to be taking it much further than that ... stay tuned!
After trying every texting software, we went with Avochato
Comments: The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have. Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.
It is very user-friendly and has tons of features. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. In most other platforms, users can still see messages that don't belong to them. Avochato also has a calling feature built-in that allows you to make calls from the same number which is great. It is also very easy to switch between inboxes (phone numbers) if you have multiple inboxes. The mobile app is very user-friendly and easy to use as well.
It doesn't have the ability to bring Facebook messages in (I understand they are implementing this soon) which isn't a deal-breaker for me.
Super easy SMS platform that will drastically helped our customer experience
Comments: Our market has proven that people are more likely to communicate over SMS now. Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.
Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for Avochato is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!"
I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes.
Let people text you
Comments: This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now. I recommend this program to all. My small business is running even more smoothly with this program.
I really like the option of texting, live chat or calling. It gives me the flexibility I need. Customers can reach me or team members with ease. I've gotten positive feedback from my clients and my team. It's easy to use and customize to my business.
I really haven't found a down side to this program.. yet. I may in time though. I'm pleased with it so far.
Comments: I have enjoyed it so far and our customers are grateful for this form of contact and the service we offer.
I was able to provide convenient and easy customer service to our customers.
Sometimes it would glitch and I wasn’t able to use it for a couple of hours til the situation was resolved.
Comments: Gives us more flexibility and faster response time to needs of our clients inside of our conference center.
Ease of use and quick set-up. Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
The voicemail feature is a little annoying and I think shouldn't be an option.
Avachato with recruitment efforts
Everything. I love the connection with potential patients via text.
I wish the phone number was the same as our business.
OUTSTANDING customer service and the software has helped us tremendously.
The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.
Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.
Awesome support, easy to send messages -- Good software
Support was great and helped us find a work around or solve the issue. The analytics for messages was great, as well as custom fields for mass broadcasting.
Did need some more reporting and could improve the UI of the mobile side a bit.
Comments: We are contacting guests quickly and diligently.
I like how easy it is to contact our guests quickly without interrupting their vacation.
I didn't like getting emailed everytime there was a mass text was sent out and someone replied.
Fantastic Text Marketing Tool
Comments: I am able to reach our members in a whole new way with Avochato. Before we were limited to email and print notifications. Now we are able to instantly communicate with members on their phones!
The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that.
I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime!
Connect instantly with customers
Comments: Looking forward to a long relationship and excited about new features rolling out!
The Avochato customer service is second only to my company’s customer service! Thanks to Avochato! I’m a black belt now! No longer wondering about the quality of engagement from my employees. Real time interaction! Keeping my finger on the pulse of both of my businesses. Amazing!
None that are not being promptly addressed by the amazing Avochato team!
Comments: It was another way to contact clients. The downside again was having to do it one an individual basis.
I like being able to contact my clients at whatever hours needed. I can also always have support with the text to call feature.
It was not reliable would not always notfiy clients. Also, not being able to send out mass messages was a big problem
Great experience from sales to implementation and beyond
Comments: Improved our sales process and customer service processes
Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy
I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost
Integration to Shopify
Comments: The Avochato support team is awesome! Super helpful and extremely responsive.
Avochato’s integration with Shopify gives us the ability to contact our customer through the most relevant means — text messages. This feature is a bonus on top of Avochato’s use of use.
I really don’t have a negative on this software.