TargetBay Reviews

Great marketing platform, easy to navigate, great support from Customer Service!

Pros:

The dashboard design is clean and you instantly get an overview of how all your marketing campaigns are performing. Easy to navigate, the customer segmentation/reports provide key insights regarding customers purchase behavior. Simple to import/export data.

Cons:

After using several other marketing platforms, I feel TargetBay is a perfect fit for my business. I don't overpay for features I don't need and the on boarding process was easy. I don't have any complaints.

A Top-Notch Email Marketing and Reviews Company

Comments: Overall, I would highly recommend TargetBay to anyone looking for a reliable and effective partner in the world of email marketing and reviews. Their dedication to their clients' success is unmatched, and their track record of success speaks for itself.

Pros:

TargetBay is a company that truly stands out in the world of email marketing and reviews. Their services are top-notch and the benefits they provide to their clients are impressive. After reviewing several testimonials, it is clear that TargetBay is a company that consistently delivers results for its clients.One of the most impressive aspects of TargetBay is their ability to provide a full-service experience for their clients. This includes access to US-based professionals who handle email blasts and other marketing efforts with care and attention to detail. The results speak for themselves, as clients have reported seeing increased sales and conversions thanks to TargetBay's efforts.In addition to their excellent service, TargetBay is also very responsive and attentive to their clients' needs. They are always willing to offer new suggestions and recommendations to help their clients scale and grow their businesses. The cost of their services is also very affordable, making them a great choice for businesses of all sizes.

Cons:

We're uncertain if SMS marketing is effective for our business. It's possible that our industry isn't well-suited for SMS marketing. Despite trying a more costly provider, we obtained comparable results. Presently, TargetBay is collaborating with us to devise an alternate SMS strategy and determine if it can increase sales. We're thrilled that they can tailor solutions to meet our specific requirements.

Alternative Health and Wellness reviews

Comments: We have had several instances where things just didn't make sense and the team so far has been responsive to our queries. Much better than large companies who offer SaaS products who do not seem to care much for the clients as long as they pay monthly.

Pros:

The team did a quick turn on the set up and did everything in orienting us that was needed. Their platform is far more robust than some of the more affordable providers and it was not as expensive as others. It does the job as needed.

Cons:

Some of the Javascript (calls) on the widgets are slow and cause some page delay

TargetBay has become a vital asset

Pros:

TargetBay has been beneficial to our growth. Their team set up and implemented most functions. Moreover the support staff in our case [sensitive content hidden], has been superlative in his management skills. He is the go to person for us and he has never failed us. I would say he is an asset TargetBay provided in which we did not know would be such an asset to our team. Thank you [sensitive content hidden].

Cons:

We do not have any cons at this points..

Caring Support with Excellent Features

Comments: Beyond automating emails, we are also able to send SMS and email campaigns, track our emails and campaign revenue easily. We've also had wonderful customer support from TargetBay with everything that we ask for. There have been occasional times when we had to wait an extra day or two, but it's not a long turnaround time.

Pros:

We are able to automate common emails that we need to send to our customers, which frees up our time for other tasks in our small business. It also has an easy to use interface that does take a little getting used to, but it's not a steep learning curve.

Cons:

There are occasional features that we ask about (adding mp4s in popups, for example) that aren't possible. However, they are minor features that are easily worked around.

Review of Target Bay Marketing Software User Interface

Comments: Comments
It should be kept in mind that the Target Bay marketing software and user interface, while very functional and user friendly, is evolving and new features are being added on a continual basis. To this point, the Target Bay technical support staff are regularly reaching out to insure the highest customer satisfaction, and as well, introduce customers to new features as they are introduced into the software. As I am an instructor as well as graphic designer, I sometimes muse about the prospect of working for Target Bay, as I also like to provide positive and educational experiences to my students.

Pros:

Email Campaigns My primary use of the Target Bay software is for the composing and sending of my email campaigns. I find the user interface fairly intuitive, with the ability to drag and drop content, which can be modified as the email is being designed. Target Bay has several email templates, however, I like to build my own. Pop-Ups At the encouragement of Target Bay's staff, I have also incorporated two pop-up features; a welcome pop-up and an abandoned cart pop-up. The abandoned cart feature also sends out an email to the person who had abandoned the cart (check out step) should they choose to provide their email when the pop-up is presented. Reviews I have also activated Reviews; for products purchased and for our company's website. The Reviews help me keep tabs on my customer's experience, respond to their questions and post positive reviews to my social media accounts. I will soon be incorporating retargeting ads. This feature provides a visual reminder to my customers to revisit my website, based on their viewing history of specific products. Overall, I have found the Target Bay App to be very useful and only limited by my finite imagination. Thank you to the Target Bay Team for their excellent support.

Cons:

Just a few little hiccups along the way. I find that the Target Bay tech support to be very responsive and helpful.

Very Satisfied TargetBay / Bayengage User

Comments: Targetbay / Bayengage helps me manage my clients website reviews, product reviews, email marketing, sales conversion, and cart abandonment flow all in one affordably priced product. My account manager [SENSITIVE CONTENT] has my back even though I run a small agency which is pretty awesome.

Pros:

As a marketing agency and a web designer I love products that can do more than one thing. The less plugins to install, interfaces to learn, and bills to pay, the better! Also support answers really fast on their chat box which is great. [SENSITIVE CONTENT] is my account manager; he is there for me when I need help, often at the last minute, which is essential since I am always busy.

Cons:

I had some issues with the old interface not being very intuitive, however they have improved that vastly and recently launched the Bayengage software which is very easy to use and learn.

The best investment for your business is TargetBay

Comments: Great and has improved our email marketing as well as reviews from our customers.

Pros:

The easy-to-use templates and great customer service. You are able to get in contact with someone and a real person in minutes to help resolve issues you may face.

Cons:

Perhaps more templates, but that is the only con.

Solid feature set. Approachable interface but reasonable control over details. Excellent onboarding

Comments: Very solid experience from first contact, to demo/sales cycle, to onboarding. The team genuinely wants to help and is skilled at doing so.

Pros:

Having used other (better known) review platforms, I can say that this product is easy to configure and packaged to deliver full functionality without pricing tier games.

Cons:

Not enough experience to say yet. Ironically, not having a lower priced entry point was my initial friction, but after getting burned with low end plan on Yotpo, I put a price on my time and sanity.

Very Satisfied

Pros:

We've used multiple review platforms in the past, TargetBay gives us everything they did and more. The Q&A section they provide has helped customers answer their own questions before reaching out to our sales team saving us time and effort.

Cons:

None that I can think of at this time, as I said I've been very satisfied with their service.

Great Cost, Great Value, Great Service

Comments: Our experience has been positive and we've worked with 4-5 different ecommerce sites using Target Bay and will continue to add more accounts.

Pros:

The tools Target Bay provides are very easy to use and also the customer service is excellent. We can always get someone on the phone to review accounts, make updates and answer any questions we may have.

Cons:

Had a couple bugs with formatting of the mobile emails, but they were fixed when we brought it up.

Personal & Professional Experience

Comments: Overall, my experience has been nothing but great. Going forward with all things digital marketing, TargetBay will be a life-long friend of ours.

Pros:

Service Offerings - The Service offerings and features are extremely competitive compared to others in this market. There is a great number of features you can get as well as with other competitors in the industry, BUT, this is just the beginning of where it starts to become...better Price - As the saying goes, you get what you pay for... I mean, logically it's true, right? I pay for $5 McDonald's meal and I'll get just that, a $5 McDonald's meal... But that's not what we normally translate this to, yeah? In today's standard, when you pay less (com[ared to competitors), you expect less quality of service or offerings. There is an exception to this rule, and that is TargetBay. What makes TargetBay standout of the crowd is this pricing, you really won't find anything close to the features you get for the easy, simple and affordable pricing you pay. They don't make it complicated with plans, it's straight foward. They don't tie you into lousy, scary, anxiety inducing contracts, again, a TargetBay winner. No hidden-fees, no upselling tactics, straightforward pricing and features you cannot normally get for the costs. Customer Service - Believe me when I say this, TargetBay's customer service is exceptional. You will not and cannot find better service anywhere. You feel at home, like family, like they mean the world to you and you mean the world to them. TargetBay excels beyond your imagination in this department. It's unworldly to have this level of attention, you're loved.

Cons:

The software is growing, there will be quirks here and there, but the greatest of all is, you won't find a problem they cannot fix and won't try to help you out with. While bugs and glitches can happen anywhere in life, that's to be expected, but you won't be left with the lights off.

Great Service That Has Increases Year Over Year Sales

Comments: At first I was skeptical if this would be something that would benefit my eCommerce store. In the first month I realized how beneficial Target Bay services were to my company. Capturing emails, email campaigns, and reviews have added a tremendous amount of revenue to my company that would of otherwise been lost. I would highly recommend them to anyone looking for this type of service.

Pros:

Love the analytics that show the results of any campaign we do. They also have great customer service if I ever need help!!

Cons:

Some of the products are a little tricky to learn. But once you do it a few times it becomes pretty easy. Great things is you always have tech support that can walk you right through it.

Lots of features and great service

Pros:

The reviews are invaluable for my business. They also have a lot of other features such as coupon popups, SMS marketing and retargeting ads. The TargetBay team is very easy to work with and cares about customer satisfaction.

Cons:

Some of the UI is a bit confusing, and there's not a comprehensive help center with instructions. But the support is very responsive and helpful.

Very Good Resulets

Comments: I have received excellent support from Senthil. Whenever anything is required, he is very quick to reply and issue resolved in a timely manner.

Pros:

Ease of use and value for money. The Reviews feature is amazing

Cons:

Some of the templates need to be revised to a more modern look and feel

TargetBay offers a lot

Pros:

I first purchased TargetBay for the review management. I didn't realize that they offer so much more. recently I started SMS campaign and email campaign. very easy to design and implement. I had a rep walking me through the processes of designing and publishing a campaign and I realized that it's not too difficult. I would certainly recommend TargetBay to any eCommerce store

Cons:

I couldn't find any cons. so far the product is very good for my business

responsive customer service

Comments: good to have a place for customers to leave reviews

Pros:

easy to install and use. their team is helpful when you need them

Cons:

cost was initially too high but worked out a better package

Replaced Mailchimp

Comments: I have been involved with digital marketing for over 20 years. Targetbay is, hands-down, far superior to Mailchimp. Their on-boarding process is second to none. The options and report functions can help you make real time improvements that equate to increased sales. Don't hesitate just jump onboard with Targetbay, you will be so glad you did.

Pros:

Easy integration with BigCommerce Great on-boarding process Lots of features Great reports

Cons:

Would like to be able to had images in comments with reviews.

Very easy to use

Comments: super easy to use

Pros:

[SENSITIVE CONTENT] has been very good to deal with. Always follows up, helps implement, manage, track, etc. Helps customize the campaign and takes good ownership for follow throughs

Cons:

wish there was a way to send the same email to multiple lists at the same time.

The on-boarding team was superb; the product performs as advertised.

Comments: The reviews are searchable on Google and the rich snippets can be viewed organically on Google search pages. This increases visibility and click throughs.

Pros:

Easy integration process and customization was no issue. The code does not slow down our website like their competitors.

Cons:

What I currently do not like is that you cannot add reviews from buyers that call in their orders. Although, I am told this feature may be added soon.

Excellent and user-friendly!

Pros:

Easy to use and very effective at capturing a high volume of reviews! Targetbay customer service and development teams are fabulous to work with!

Cons:

Targetbay is still working on developing syndication. Looking forward to that functionality so that we can share all of these great reviews with our retail partners!

Awesome Functionality

Comments: We're driving more website visitors, higher repeat traffic, and higher conversion rates. The ROI on TargetBay has been great.

Pros:

It has multiple options for engaging web visitors, retargeting, encouraging reviews, and driving increased sales.

Cons:

It took awhile to learn to navigate their website. But customer support is readily available to help.

Great Customer Service!

Comments: I have had nothing but the best customer service with Target Bay. CSR's have been great at breaking the information down for all to learn easily and quickly! They've been a great help!

Pros:

Target Bay's Pop-up have proven to be great revenue streams for us. This service has paid for itself time and and time again!

Cons:

I don't have any complaints. I wish we could do more with our general email lists outside of new subscribers, but we've had great help from our Customer Service team on great alternatives to help us!

Very good

Pros:

Target is really awesome in providing resources for you to learn new things if you want and are very responsive. Great culture, very friendly people, pretty good pay for Minneapolis area. Everyone is extremely supportive and truly wants the best for you...

Small Business Secret Weapon!

Pros:

Extremely easy to navigate, and the platform fits perfectly with my brand aesthetics and design.

Cons:

There are slight errors and glitches due to it being new.