17 years helping Canadian businesses
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About xTuple

ERP / MRP / Inventory Management Solutions for growing manufacturers and distributors.

Learn more about xTuple

Pros:

As a non-practicing CPA, I love that this system follows GAAP and is auditable. The cost of the software is excellent in comparison to other ERP system on the market.

Cons:

Releases could include more feature releases and improvements. Weak in terms of reporting/analytics.

xTuple ratings

Average score

Ease of Use
3.9
Customer Service
4.0
Features
4.0
Value for Money
4.2

Likelihood to recommend

7.8/10

xTuple has an overall rating of 4.2 out 5 stars based on 118 user reviews on Capterra.

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Filter reviews (118)

Derek
Derek
Production Business Associate in US
Verified LinkedIn User
Electrical/Electronic Manufacturing, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Bottom Line Booster

4.0 6 years ago

Comments: We elected to go with a different software at time of purchase do to implementation.

Pros:

Enjoyed the cooperation to supply chain on our side.

Cons:

The ERP that XTuple didn't seem as seamless as other competitors.

CAI Software Response

6 years ago

Thank you for your review. Did you use a private demo of our enterprise software or only test the community version called PostBooks? I can't seem to find you in our CRM.

Verified Reviewer
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

xTuple ERP

5.0 6 years ago

Comments: We have put all of our ordering/manufacturing/accounting/finance functions on xTuple, including some company-specific functions that we built ourselves without consulting. We've been running the system for 7 years with great success.

Pros:

Cost-benefit is off the charts. A full, highly complex, highly customized install of xTuple can be achieved at about 1/3 the cost of other proprietary systems. The open-source environment allows a technically-inclined administrator with some programming experience to extend the software in business-specific ways without the use of high-cost consulting. Tech support is great, and bug fixes often arrive in a couple of days after reporting.

Cons:

The documentation provided for scripting is too heavily geared towards an experienced C/Qt programmer rather than a SQL programmer. There aren't enough specific scripting examples, and too many references to class libraries which don't make much sense to someone with no C/Qt background.

CAI Software Response

6 years ago

Thank you for a great review. What version of xTuple are you on? Can you chat with xTuple¿s process guy? He'd always looking for stories on how companies are using the system, especially about customizations, to help other similar businesses. We are also working on standing up a scripting library which might be of use to you. Feel free to contact us: https://xtuple.com/contact-marketing

Denise
Controller in US
Used the Software for: 2+ years
Reviewer Source

This program did not consult an accountant, there are so many flaws and issues that are allowed.

2.0 6 years ago

Pros:

The system is cloud based, and it allows a user to sort on screen in many columns. It's semi-easy to use and follow items for someone who understands accounting.

Cons:

Issues are not always resolved timely. I am still waiting for a phone call from April 30, Customer support called once but I was in the NC office and I gave them my cell to call but it didn't happen. I put the information back into the customer support tab again on June 25th, today is July 2nd and it is still not resolved. I do not like when my AR and/or AP is out of balance. The reverse CM's do not always work. Printing an item from Xtuple is tricky, it does not always look like the screen, it adds items, deducts items and/or prints individual pages. Payables takes too many screens to do checks. We should be allowed to post zero dollar cash receipts, it happens in real life. It would be nice if you could void an invoice and/or cash receipt from a previous but post the void in the current month. P.S. I used this software at another company in Henderson, NV prior to this and knew several issues. I would not have recommended this software but Canyon Stone had purchased it a few months prior to me being hired.

CAI Software Response

6 years ago

There¿s no excuse for your support issue to have slipped through the cracks. Our mission is for customers to be happy, and your investment in the Distribution Edition is important to us. I've checked our issue tracker and it appears this has now been resolved?

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Pretty good once we upgraded to the purchased program.

4.0 6 years ago

Pros:

Lot Serial Tracking, Copying Item Data,Sales Order Entry,Packing List Reports. Ability to get a response on bugs so that we can fix them in a timely manner.

Cons:

Overall look- I don't think the design is overall user friendly. Its better than it use to be but could use a little work. I would like to be able to use the program on phone to check inventory. So maybe a mobile app would be nice. Other than that I think it works efficiently enough for our use.

CAI Software Response

6 years ago

Thank you for taking the time to review. What version of xTuple are you using? Can you chat with xTuple¿s process guy? Sounds like you might be missing some valuable help and ROI for your company. Feel free to contact us (we're here to help!): https://xtuple.com/contact-marketing

Verified Reviewer
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Feedback

4.0 6 years ago

Comments: By and large the system provides decent tools to process our work. Some information, data, and reports require significant specialized enhancements.

Pros:

Generally speaking, all functionality is available with xTuple. Operations, Sales, Finance, and Production activities can be performed.

Cons:

Some reporting is slow and redundant. there have been many specialized reports created for ease and efficiency.

CAI Software Response

6 years ago

Thanks for your review. We appreciate your confidence in us. Are you planning to upgrade to the next major version 5.0?? Let's ensure you're getting all that you need out of xTuple. https://xtuple.com/contact-professional-services

Trey
Trey
President in US
Used the Software for: 2+ years
Reviewer Source

We Use Xtuple for every aspect of our business, so we know first hand the value it can offer.

5.0 7 years ago

Comments: Like any software packages there are always things that you would like to have improved or tweaked. With Xtuple the nice part is if you want the feature, report or pretty much anything you can have them created it. Basically the only limited is your wallet and compared to other companies your money goes further.

Pros:

It nice to have all aspect of the business in one place. So many companies have to utilize several different software to keep their business running. With Xtuple it is easy to switch between CRM, Accounting to even formulations. Its a one stop shop.

Mike
Mike
CEO in Canada
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

It is functional an open source accounting program expandable and it serve its purpose

5.0 6 years ago

Comments: As with all software, it needs to fit you applicational needs and there is a great deal of flexibility built into xTuple

Pros:

You can ensure it's functionality for free and expand it with the open source framework or purchase pre built modules for many business aspects of accountability.

Cons:

I would have to check the response time of the e-commerce module again. What it I don't have 100 characters of cons do I have to make some up.

CAI Software Response

6 years ago

Thank you for your review. Glad you find the free and open source version of PostBooks¿ easy to use for your growing business (hence the name ¿post¿ quickbooks). Hope you¿ll recommend us to your business friends. Let us know when you need help with an upgrade: https://xtuple.com/contact-us Post your ¿How do I¿¿ questions in the Community Forums for help: https://forums.xtuple.com

Verified Reviewer
Verified LinkedIn User
Investment Management Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Good accounting software - blows quickbooks out of the water

5.0 6 years ago

Comments: Pretty good - esp with handling purchases and assets and when you have to do your own accounting since almost all the accountants in my area are incompetent (and im not even an accountant)

Pros:

Its much more thorough and such. Downside is that you do need knowledge/skills in understanding out to set up your database (not made for dummies like quick books). Other than that, i personally prefer dekstop based apps vs web based ones (primarily due to speed for executing the platform on a desktop vs chrome/firefix/microsoft edge, etc)

Cons:

Setting up thag data base is a PITA...should deff work on making it more dummy friendly

CAI Software Response

6 years ago

Thanks! We keep asking the same question you are ¿ why are smaller companies continuing to select an option that history has proven is a disaster for them? The answer is simple, there hasn¿t BEEN another option ¿ IN-BETWEEN ¿ once companies outgrow QuickBooks. We¿re going to fix that ¿ watch for an announcement on a brand new IT choice for small companies like yours who do big things in this world!

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

xTuple

3.0 6 years ago

Comments: Th lack of intuitive functionality and the old style interface forced us to go to QuickBooks.

Pros:

It tries to do capture many supply chain functions, accounting, CRM, sales cycle

Cons:

It tries to do capture many supply chain functions, accounting, CRM, sales cycle but is not intuitive

CAI Software Response

6 years ago

Thanks, if you were using the free PostBooks¿ community product, it definitely was not meant to keep pace with your sophisticated needs. We keep asking the same question ¿ why are smaller companies continuing to select an option that history has proven is a disaster for them? The answer is simple, there hasn¿t BEEN another option ¿ IN-BETWEEN ¿ once companies outgrow QuickBooks. We¿re going to fix that ¿ watch for an announcement on a brand new IT choice for small companies like yours who do big things in this world!

Verified Reviewer
Verified LinkedIn User
Cosmetics, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Xtuple Review

4.0 6 years ago

Pros:

MRP is easy to use and inventory and purchasing functions help me get my job done efficiently.

Cons:

Some times i need to export data to Excel to make it easier to work with.

CAI Software Response

6 years ago

Thank you for reviewing. What version of xTuple are you on? Can you chat with xTuple¿s process guy? He'd always looking for stories on how companies are using the system, especially about MRP, to help other similar businesses. Feel free to contact us: https://xtuple.com/contact-marketing

Rick
CEO/President in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Solid System with Good Track Record of Improvement

5.0 8 years ago

Comments: Our company implemented the Xtuple system and have used it now for approx 9 years. We originally purchased it as it had all the primary features one would expect in an ERP system, it featured a great deal of what we were looking for, and it was at an affordable price structure as well. Over these years we've found the system to be very stable platform for our business, and we've been impressed with the ongoing development and roll outs of new and expanded features. Xtuple has also come a long way in providing high quality training materials.
In addition, and very importantly, their support staff have been top notch, exhibiting high skill capabilities, and timely responses. They've even come to our aid with issues that were clearly user caused, not system bugs.
In short, I'd highly recommend Xtuple for any business as a high quality system with a team that seems dedicated to ongoing improvement. Great software and compares very well to much more expensive systems.

Pros:

Has all the features of much more expensive systems, and they continue to improve on a continuing basis. The 'Workbench' features make several tasks much easier.

Cons:

Some menu features aren't readily apparent, although they work well once fully understood.

Jason
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great product and appreciate the Postbooks free version very much!!!

4.0 6 years ago

Comments: What I needed for free.

Pros:

Great inventory and manufacturing controls. I'm very confident if I grow Xtuple is the way to go. I've used quickbooks before and hate it. Xtuple is not the easiest thing to set up but it's not too much harder than others out there that have the same or less functionality.

Cons:

Setting up automatic local backups are tough, wanted to set up Barman but was taking too much time. Tried another app but could not figure out how to restore my database with the backups it makes. Backing up manually using pgAdminIII is what I have to do now and it's not that bad really as long as a person remembers to do it. Ease of use setting up database and backing up could be better, but functionality is more important

CAI Software Response

6 years ago

Thanks for the review as a user of the free and open source version of PostBooks¿, a great alternative to QuickBooks for your growing business (hence the name -post- quickbooks). We¿d like to help with your need to upgrade. Please contact us: https://xtuple.com/contact-professional-services.

Shree
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I have installed, maintain and trained on xTuple for +6 on various OS's (Linux/Windows/Mac)

5.0 7 years ago

Comments: Enterprise resource planning (ERP) is business process management software that runs your whole business that is feature rich and customizable at a price point of a basic accounting program. A company that is committed to responding and helping to grow your business with a single pane of glass.

Pros:

1. As a non-practicing CPA, I love that this system follows GAAP and is auditable . 2. The cost of the software is excellent in comparison to other ERP system on the market. 3. This company truly listens to their users on features and bugs. You have a proactive roll in the development of the software, which is refreshing. 4. In partner and customer training you actually get to meet and talk with the developers.

Cons:

1. The out of the box reports (screen or/ and printed) reports don't have column totals 2. Printing of Detail Aging report 3. The need for more videos of understanding and using the varies forms of RMA's, and Reports 4. They need videos on the advance class, even it only accessible by a pay wall. 5. They need a online updated flow chart (Business Flows) of the menus and sections

CAI Software Response

6 years ago

Thank you for your review. We appreciate your longtime use and investment in xTuple.

Lee
Secretary in UK
Used the Software for: 2+ years
Reviewer Source

Great software that has a multipurpose approach.

4.0 6 years ago

Pros:

I like the ease of use it provides and the ability to customise. There is excellent support and forums with help available.

Cons:

Setting up can be tricky if your not comfortable with installing SQL and other support it requires but there are comprehensive guides and lots of support available.

CAI Software Response

6 years ago

Thank you, Lee, for your review and your long-term use of xTuple. What version of free PostBooks¿ are you on? Can you chat with xTuple¿s process guy? He'd be curious to know how you're using the system, to help inform others who are in similar businesses! Message us: https://xtuple.com/contact-marketing

Ruby
Senior Operations Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

All in one CRM with great customer service

3.0 6 years ago

Comments: Overall experience is good, I've been using xTuple for 8 years now and the only complaint I have is not enough reporting features. The item and component management is ideal of our business and the xTuple engineers and techs are always available and helpful.

Pros:

it's all in one functionality. the CRM workbenches allow you to manage your customers and vendors with ease.

Cons:

reporting is not as advanced, not enough search parameter options.

CAI Software Response

6 years ago

Thank you for your review and your longtime use and investment in xTuple PostBooks¿ in the Cloud. ERP is the heart and lungs of your organization. Re: getting help with reporting. We¿ve got lots of self-help resources at https://xTupleUniversity.com and the xTuple Community is available for help at https://forums.xtuple.com. Please give them a try! Or let us know how else we can help.

Grace
GM in US
Food Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

xTuple is a great entry-level ERP system.

4.0 6 years ago

Comments: The ability to get an ERP system that is cloud-based with low barriers to entry.

Pros:

Ability to combine manufacturing with traditional finance/accounting/sales orders. Detailed multi-level bills of material are possible with items at separate locations if necessary. Cycle counting can be done in a batch process, which cuts down on time. Exporting data with formatting is fantastic for Excel or CSV.

Cons:

Much reporting has to be custom-built, no item master matrix, no sales order history by location by customer, would like to see more high & low-level detailed reporting built into the software. The ability to adjust posted invoicing would be great.

Tom
President in US
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Xtuple review

4.0 6 years ago

Comments: It works well to manage the overall parts of the business.

Pros:

Flexibility and customizable. The SW allows customization.

Cons:

Flexibility and customizable. Sometimes it is necessary to write custom reports as the number of built in reports is minimal.

CAI Software Response

6 years ago

Thank you for your review - your comments are spot-on! "Flexibility & Customizable" can be both a pro and a con. Years ago, some ERP guy wrote a blog about modifying software, and the message was - just because you can, does it mean you should? We'd say yes, and no, it depends, and we have continuing education classes for that. Regarding built-in Reports, there's no way to create enough specific to every business need/want. We do have an online course coming up April 15 on Custom Reporting (you may even have training credits to apply!). Let's get someone at your company signed up https://xtuple.com/training#upcoming-classes. We'll message you offline and connect you to your Account Manager.

Nicholas
sales in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

there are some things that need to be tweaked but overall it works for our need

4.0 6 years ago

Comments: i can do my job.

Pros:

The software is user friendly, very easy to use.

Cons:

upgrades change all the settings. when attaching a document you should just be able to drag and drop

CAI Software Response

6 years ago

Thank you for your review. Glad you find the application easy to use. Drag and drop is nice when you¿ve got a simple process; however, your ERP is a powerful tool and includes a complicated and multi-faceted relational database. Let¿s connect you with our Professional Services Team to ensure you¿ve got everything configured just like you need it, for the job you have: https://xtuple.com/contact-professional-services They may also recommend a class or direct you to some free online resources at https://xTupleUniversity.com. -- Carolyn

Hilary
Owner in US
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Nice for small business

5.0 6 years ago

Comments: Easy use

Pros:

Very good option for small business easy use once get used to

Cons:

A few features are not available that I would like to use

CAI Software Response

6 years ago

Hilary - Thank you for your review. What version of free PostBooks¿ are you on? Can you chat with xTuple¿s process guy? He'd be curious to know how you're using the system, especially to determine what features you're missing! Message us: https://xtuple.com/contact-marketing

Thomas
Finance Manager in US
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Xtuple for Small Manufacturing Company

4.0 6 years ago

Comments: We are a small to mid sized manufacturing company and use Xtuple throughout our organization.

Pros:

It is fairly easy to use and intuitive compare to other ERP systems I have used.

Cons:

The cost accounting functionality is a disaster. However, it's hard to blame on Xtuple necessarily, I believe it was the implementation of the platform.

CAI Software Response

6 years ago

Thank you for your review and your investment in xTuple Manufacturing. Glad you find the application useful for your daily accounting and sales functions, especially ease of use with compiling financials. Re: configurations on cost accounting. Please chat with xTuple¿s professional services team, they can get you the help needed to set the system up just as you want! https://xtuple.com/contact-professional-services

Douglas
Owner in US
Used the Software for: 2+ years
Reviewer Source

Extraordinary software from a extraordinary company.

5.0 7 years ago

Pros:

The best part about xTuple software is xTuple the company. xTuple's approach to licensing and development is refreshing. There are very few ERP solutions where one can easily connect with the head of development and the company president.

Mitch
President in US
Used the Software for: 2+ years
Reviewer Source

I am a software developer and IT consultant specializing in business systems integration.

5.0 7 years ago

Pros:

This software is developed with the highest quality standards. Being open source, it helps developers to more easily build integrations and customizations. With some training, customizations can also be built by non-programmers.

Cons:

There is a high learning curve which is addressed with training and an implementation partner or resource.

CAI Software Response

6 years ago

Thank you for your review. We appreciate your longtime use and investment in xTuple.

Alfredo
Director in Mexico
Used the Software for: 2+ years
Reviewer Source

It has been an excellent tool for our company

4.0 7 years ago

Pros:

Easy to learn and to use. It works on Windows, Mac and Linux. It really help to reduce the TCO when it came to database licensing. It has a great scripting tool to customize.

Cons:

There is only one kind of license, if you use a terminal in the production floor anyway you pay for a full license that access to the entire suit.

CAI Software Response

6 years ago

Thank you for your review. We appreciate your longtime use and investment in xTuple.

Joel
Production Planner in US
Used the Software for: 2+ years
Reviewer Source

I've used xTuple for about nine years and it has been a great system for my company.

4.0 6 years ago

Pros:

The aspect of this software I like most is the ability to customize it to suit our business needs.

Cons:

Updating the software can sometimes create issues. I understand software development is an iterative process that needs debugging but there are times when something that has never been broken (or has been fixed previously) breaks after the update.

Jess
Manager in New Zealand
Import & Export, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

xTuple Review

2.0 6 years ago

Pros:

Potentially, it would fit perfectly for our business model

Cons:

The set up was incorrect, 4years later still some problems not enough information and help

CAI Software Response

6 years ago

Hi, Jess - Thank you for your review. Customization is key for any software to be flexible enough for growing businesses. Let's talk again and ensure you have the correct setup: https://xtuple.com/contact-us