3CX Reviews

Great for call center management

Comments: Overall this is a great software program for any company that gets a high volume of calls

Pros:

I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.

Cons:

I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.

A Perfect Phone System

Comments: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pros:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Cons:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Great Communication Tool

Pros:

Easy to use navigation and user-friendly interface. Finding contacts from company team is simple.

Cons:

Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable. Other than that very satisfied.

A nice tool, not for startups though

Pros:

It did what it was supposed to, so can't complain about it.

Cons:

It's a tool mostly for corporations, a bit outdated nowadays.

A fantastic system

Comments: I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)

Pros:

3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Cons:

3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

3CX from Version 20: Best to Avoid

Comments: seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications.

Pros:

The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.

Cons:

However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

Alternatives Considered: Fusion 1 PBX

Reasons for Switching to 3CX: I won't choose 3CX until they fix this terrible version

User friendly

Pros:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Cons:

The call recording is not accessable until 2 hours have past.

Not the best choice for Security!

Pros:

Cost is unbeatable and 3CX can be self-hosted

Cons:

Lack of professional support and security updates

Alternatives Considered: RingEX and Microsoft Teams

Reasons for Switching to 3CX: Self-hosting options and low cost of getting started

Reliable Call Center Program: 3CX

Pros:

Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

Cons:

I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.

Perfectly solid for basic use

Comments: There are some more advanced features that are trickier to configure without additional support

Pros:

Good call quality is great, and it's easy simple to use for a basic user. It's also not super costly

Cons:

I see no real cons to the software, it just does what it is supposed to

A complete IP/PBX

Comments: We've been using 3CX since we have the alternative to work from home and the old switchboard became useless.
The users doesn't like it a lot because they use only the softphone and fo me is the piece less powerfull, but the admins who are used to work with on prem PBX, love it. They find the admin panel very powerfull and also very easy to use.
I don't have experience as a call center so I can't give you my opinion, but it seems to be fulll competent aswell.

Pros:

With 3CX you'll have a very functional IPPBX at a very reasonable price. The admin panel is very easy to use and very powerfull. The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

Cons:

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients. The users must do some micro configuration level to improve the sound.

3CX - The only way to manage voice calls

Comments: I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.

Pros:

Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end.

Cons:

Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it.

24.7.12.365 Globalised Virtual Connectivity

Comments: 3Cx has brought high productivity through real-time communication from all global corners.

Pros:

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

Cons:

This is perfect tool for all communication requirements,no dislike at all.

Simplifies comminications.

Comments: Overall 3CX is very useful software that is irreplaceable for me.

Pros:

I use 3CX daily because i have to contact colleagues during working process. 3CX is my right hand that saves my time a lot. It is really easy to use. Configuration is easy as well.

Cons:

Sometimes during transferring a call it freezes and i have to reload it.

An integral part of the activity.

Comments: Overall my job is greatly depending on 3CX. There is no day without it.

Pros:

3CX is easy to use. I can call within the organization as well as on mobile numbers. I receive calls as well. The quality is good. Works perfect.

Cons:

No negative side. It simply does job well.

One-stop Solution for BIM and Team Collaboration

Comments: File sharing.Team collaboration.Business instant messaging.Call routing and monitoring.

Pros:

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

Cons:

I do not face any drawback when using this program and I use it on a daily basis.

3CX Review

Pros:

Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location.

Cons:

Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen.

Great and simple softphone solution

Pros:

After it's fully set up, adding new users, numbers and such daily tasks are very easy to handle.

Cons:

Sometimes after an update, some configurations break and it's necessary to re-provision users.

Low-Cost Phone System

Comments: Even those without technical expertise can readily use the software's functions because of how user-friendly it is. The system provides numerous communication channels, including audio, video, and chat.

Pros:

Infinite extensions and best mobile app. It is very easy to manage, CRM connectivity, Google and Microsoft integration, and more can be created with the 3CX Call flow Design app

Cons:

It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side.

3cx is an essential program

Comments: I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.

Pros:

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

Cons:

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

3CX is the best PBX compairing to all other PBXs

Comments: 3CX help to reduce the communication cost for most companies

Pros:

unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app

Cons:

The wallboard uncustomizable and very simple

easy to use

Pros:

it's easy to use, quite easy to transfer the calls,

Cons:

not so easy to import the directory and to update it

Invaluable communication tool

Comments: Overall this is a great product, and kept us fully operational during a very difficult time for the hospitality industry.

Pros:

I like that we could schedule meetings or have them at a moments notice. Throughout the pandemic this kept us in contact with our whole team, and allowed us to give our new team members the same training that they would have had before the pandemic. So much so that we kept several of our video meetings even after travel started back up.

Cons:

It was hard for some people to learn how to create a meeting, and how to share their screen. For us it did take up a lot of our band width and that would slow down you computer if you were working on something else at the same time as a video call.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Comments: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Pros:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Cons:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

New to VoIP

Comments: Overall this is really a great product for the cost. Our IT company has been instrumental in setting this up and guiding us through the options available.

Pros:

The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need.

Cons:

It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring.