About PriceLabs

PriceLabs is a revenue management solution for short-term rental providers that offers dynamic pricing and market intelligence tools.

Learn more about PriceLabs

Pros:

With their latest release and UI improvements, PriceLabs is far and above the best pricing tool. Flat monthly rates and tons of customizations make this the tool of choice for any co-host manager.

Cons:

Difficult configuration of costumizations for automatic updates. There are 3 levels of configuration which is not easy understandable.

PriceLabs ratings

Average score

Ease of Use
4.6
Customer Service
4.9
Features
4.8
Value for Money
4.9

Likelihood to recommend

9.5/10

PriceLabs has an overall rating of 4.9 out 5 stars based on 164 user reviews on Capterra.

Have you used PriceLabs before?

Share your experiences with other software buyers.

Filter reviews (164)

Chris
Chris
Managing Director in UK
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

An easy way to gain detailed insight and control over your Airbnb pricing strategy

5.0 2 years ago

Comments: It's a good product. I wouldn't run my Airbnb listing without having PriceLabs bolted on the side.

Pros:

PriceLabs is very comprehensive with regards to the information you can derive from the system and the granularity of control it offers to users. I use it to manage a single Airbnb property - however, it looks very well organised in terms of its capabilities to handle multiple properties and sales channels (other than Airbnb). Very easy integration with Airbnb - seemless, smooth, just works!

Cons:

I can't think of anything that's a strong 'not to like'. The point that is interesting is that it draws to your attention just how much you do have to think through your pricing - so there's a chance that all the options could appear overwhelming - but that's not being critical of the software, it's just making it clear how much control you have (and should learn to use).

Mark
Founder in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Worth every penny

5.0 2 months ago

Comments: I've used pricelabs since I had 4 properties to manage, and now we have 100 in our portfolio. It's seamless, and does ALL the work for you. I can't say enough about how valuable this software is, and how crucial it is to maximizing occupancy.

Pros:

Fully automates the process of adjusting pricing, this increasing occupancy and maximizing revenue.

Cons:

Not intuitive, but things this powerful rarely are.

Alternatives Considered: Wheelhouse

Reasons for Switching to PriceLabs: Better integrations/more integrations, as well as better coverage of my area at the time.

PriceLabs Response

2 months ago

Hi Mark, Thank you for taking the time to review us. We're thrilled to hear that PriceLabs has been with you for on your journey from 4 to a 100 properties! Our mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy at the best prices and save time while doing it, and we're glad that we've been able to help you in this regard. Thank you for bringing to our attention that our tool may not be as intuitive as we aim for it to be. We would like to understand more about your experience and how we can improve the usability of our tool. We request you to reach out to our support team via email at [email protected] or schedule a call with us, so that we may use your feedback to improve our user experience. We value your input and look forward to hearing from you soon. Thank you once again for choosing PriceLabs. Warm regards, Richie

Nancy
Manager in US
Hospitality, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Too complicated.

3.0 4 months ago

Comments: It has been frustrating. I would like a better orientation on the product.

Pros:

They make price changes daily, which puts me higher on the search engine. They change pricing by current demand. We are able to select similar listings to be our comparable base.

Cons:

It is too complicated. The graphs try to present too much information on the same graph.

PriceLabs Response

2 months ago

Dear Nancy, We're sorry to hear that you've had a less than pleasant experience using PriceLabs. We admit that our functionality, customisations and data can be overwhelming. Please reach out to your account manager or [email protected] and we'd be happy to take your through the functionalities that are causing stress and answer any questions that you might have. Thank you for taking the time to share your experience. We hope we'll be able to connect over call and help alleviate some of your stress with regards using the product. It will also give us a chance to understand your discomfort and use your feedback to see what changes we can make to our product and its functionalities. Thank you, Richie

Renata
owner in Italy
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

you can start from scratch in 0 time

5.0 last month New

Comments: I like to grow up in my expertise with them, you can use the software at any level and you can grow up little by little with an easy tool, and powerful at the same time. the enthusiasm of the team is contagious, it makes your job successful

Pros:

it works even without any specific knowledge, easy to set up at the very beginning. Once you get acquainted with the environment there is room to customize on your requirements. the support team is working on your side and the spread of knowledge through monthly seminars is worthwhile and precious. with Pricelab I succeeded in winning during a recent crisis, it is something I warmly recommend to anyone

Cons:

short-term rental marketplace lacks data, at least this specific area suffers from hidden businesses. this is the main reason why I would like the comparison with booking dot com. i am confident it will be available in the next future. This software is evolving and getting better month after month! Some competitors speak about AI-driven data, but this topic was never discussed by Lodgify

Alternatives Considered: Smartpricing

Reasons for Switching to PriceLabs: open-minded team, willing to help before selling. integration with PMS

PriceLabs Response

last month

Hi Renata, Thank you for taking the time to leave us this detailed review. We are so happy to hear that our platform, and customisations have been intuitive and easy-to-use and set up, and, especially that we've helped you win during a recent crisis! Thank you for acknowledging the efficiency of our support team, and the value you've been getting from our webinars. If there's anything you feel we need to add, change or improve please drop us a line! With regards our Market Dashboard data, we have been working on having booking.com data up there soon. We need to build at least a year of historical data, before we can start sharing with our customers, but, yes, soon! Thank you once again for your trust and for choosing PriceLabs. Warm regards, Richie Khandelwal

Pedro
Hospitality manager in Portugal
Hospitality, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Amazing software that pays for himself

5.0 8 months ago

Pros:

The software is amazing, full of custom features for advanced user or pre defined ones for light users. The support is quick, available and well informed.

Cons:

nothing to report, there is nothing I don´t like in the software.

Alternatives Considered: Wheelhouse

Reasons for Switching to PriceLabs: Beyond pricing was terrible, bad product with terrible support. Wheelhouse was not compatible with my channel manager and I was already using pricelabs

Edward
Assistant vice president in US
Banking, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Price Labs Review

5.0 2 months ago New

Pros:

PriceLabs is considered a good software due to its dynamic pricing optimization. The software uses data analysis and machine learning algorithms to adjust prices based on market demand, booking patterns, and other factors, which helps property managers optimize their revenue and increase profits.The user-friendly interface is another reason why PriceLabs is a good software. It provides an intuitive and user-friendly interface for managing multiple properties, making pricing decisions easy and straightforward. The software is designed to be user-friendly, and this makes it a popular choice among property managers.PriceLabs offers comprehensive features such as pricing recommendations, rate monitoring, and reporting, making it a comprehensive revenue management tool. These features help property managers to make informed pricing decisions and ensure maximum occupancy and revenue for their properties.

Cons:

PriceLabs, although a good software, could improve in certain areas such as integration with other property management systems and adding more customization options for pricing algorithms. This would enhance the software's overall functionality and make it an even more valuable tool for property managers.

PriceLabs Response

2 months ago

Hi Edward, We're so glad to hear that PriceLabs has been beneficial to your pricing strategy, and that you find the interface user-friendly and easy to navigate. PriceLabs mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, and save time. Thank you for your feedback regarding adding more integrations and customisations. It is indeed our endeavour to continuously evolve and improve in those two areas, and our teams work around the clock towards this mission. Thank you once again for choosing PriceLabs. Richie

Arianna
Business Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommend Pricelabs

5.0 last month New

Comments: I love Pricelabs and will continue to be a raving fan. I highly recommend Pricelabs to all Premier Super Hosts.

Pros:

Easy to use, sophisticated yet simple, almost entirely automated and has doubled our revenue with less wear and tear.

Cons:

would be cool to be able to block check outs on major holidays on Pricelabs for both airbnb and VRBO and Hostaway. Want to give cleaners the holiday off as well as avoiding having to pay holiday pay.

PriceLabs Response

last month

Hi Arianna, Wow - THANK YOU! We are both thrilled and humbled to hear that PriceLabs has doubled your revenue! Our mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, streamline productivity and save time, and we're happy we've been able to deliver on those promises. With regards your feedback about blocking dates/ DSO - Date Specific Overrides - this is possible if you use Hostaway, and it's possible via VRBO as well. This article will help - https://help.pricelabs.co/portal/en/kb/articles/date-specific-overrides But should you still have questions, please feel free to reach out via [email protected] Our team is very responsive via email and our product specialists will respond to any query within a few business hours. Warm regards, Richie Khandelwal

Jerzy
owner in Poland
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

very good value for money

5.0 2 months ago New

Pros:

It has risen my revenue by 30% at least.

Cons:

loading time is sometimes long and I have to reload site

PriceLabs Response

2 months ago

Hi Jerzy, Thank you for taking the time to review us. Our mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, and save time. So, we are thrilled and humbled to hear you say that PriceLabs has had such an impact on your revenue. We have noted your feedback regarding load time and are working on improving every day. Thank you once again for your review and feedback and and for choosing PriceLabs. Warm regards, Richie

Jordan
Owner in US
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great Software

5.0 2 months ago New

Pros:

PriceLabs has been an amazing addition to our software stack, making our lives easier and our bank account fuller.

Cons:

I wish there was an iPhone app on top of web interface.

Alternatives Considered: Wheelhouse

Reasons for Switching to PriceLabs: Referrals

PriceLabs Response

last month

Dear Jordan, Thank you so much for taking the time to review us! We loved reading that PriceLabs has 'made your lives easier and bank account fuller'! Our mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, streamline productivity and save time, and we're happy we've been able to deliver on those promises. With regards your suggestion of an iPhone app - duly noted - this will be on our roadmap soon. Until then, our mobile website is adept and responsive to all requirements. Thank you once again for trusting PriceLabs. Warm regards, Richie

Sara
Managing Partner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Very happy customers!

5.0 2 months ago New

Pros:

We are booking peak season at higher prices and getting more bookings in the off season than ever before!

Cons:

At this time, we have no troubles or complaints about this software.

PriceLabs Response

2 months ago

Hi Sara, We're so glad to hear that PriceLabs has had a positive impact on your pricing decisions! PriceLabs mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, and save time. While you deep-dive and explore all of our features and tools, please don't hesitate to reach out to us [email protected] if you have any questions, feedback or suggestions. Our team is very responsive via email and our product specialists will respond to any query within a few business hours. Thank you once again for choosing PriceLabs. Richie

Stuart
Director in Czechia
Think Tanks, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Maximising Income Easily

5.0 3 years ago

Comments: Pricelabs have grown from being a good basic software package 5 years ago to a critical core of the way in which we price and operate our business.

Pros:

I love the flexibility and feedback on how best to optimise our pricing, maximising our income. The visual red/orange/green indicators at a glance enable us to adjust our base price in line with market trends. Additionally I can tailor our pricing for local spikes in demand. Using the software now for 5 years nearly, I love the way new features are being developed and implemented.

Cons:

PriceLabs is not the least expensive on the market although its functionality justifies the price.

Alternatives Considered: Beyond

Reasons for Choosing PriceLabs: Pricing and functionality

Switched From: Beyond

Reasons for Switching to PriceLabs: Pricing and functionality

Rudy
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great value and customer support

5.0 last year

Pros:

Have been using the service for about 2 years and find it instrumental in raising our rental revenue. Feature are complete and for the most part work really well. Customer support is outstanding, including the ability to connect directly with the founders of the company and some of the key scientists on the team.

Cons:

I imagine the algorithm works really well in densely populated areas, but requires extra manual work to be effective in vacation destinations that don't have the concept of a neighborhood. Currently the automated process for establishing a comp set is a bit flawed; I would like to be able to define my own comp set to track market occupancy and drive rate calculations.

Gwynne
Real estate investor and STR host for 7 properties in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Customize pricing to automate daily management

5.0 last year

Comments: Customer service has been wonderful to work with any time I have a question, they are very quick to help.

Pros:

I have tried many dynamic pricing softwares and this one is the best for me. We have very different markets - some seasonal, some more weekend or weekday demand. This lets me customize in a way no other program has so that what is in my head knowing our markets, I can automate. It allows me to customize length of time to what I know is best, not a standard window of time length. By setting and forgetting I can check in if I want to but otherwise I know once it is inputted, I am covered. Automation is key and this one is the best. Also it syncs seamlessly with my channel manager so that pricing is updated on all my platforms.

Cons:

I would love a mobile friendly app of price labs to check in if needed while on the go. The desktop version has become more user friendly.

John
President in Canada
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Dynamic Pricing software

5.0 10 months ago

Pros:

Pricelabs allows us to automate the pricing of our vacation rental properties: Absolutely indispensable, and it allows us to avoid tracking hotel demand, special events, competitor pricing, and more. It's the best way we've found to avoid "leaving money on the table" in our vacation rental business.

Cons:

Capterra requires me to enter something here, but there are absolutely no cons to using PriceLabs software.

Chris
Property Owner / Airbnb Host in US
Hospitality, Self Employed
Used the Software for: 1+ year
Reviewer Source

Like having a crystal ball

5.0 2 years ago

Comments: A great product worth its weight in gold!

Pros:

I thought I knew how the demand in my area changes but I’m constantly amazed at Pricelabs pricing recommendations and how I never miss an unexpected demand boost.

Cons:

I do wish it were real-time instead of synced once a day, and syncing should be allowed to “queue” if it isn’t allowing a sync right away due to just having synced.

Juan C
Revenue Manager in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Makes us more money and automates a painful daily process

5.0 12 months ago

Comments: Working with Pricelabs for 2 years with 25+ properties. It has made us more money and automated a painful process. Couldn't be happier.

Pros:

- Makes you more money from suggested prices is set right - Automates dynamic night stays - Adjust prices for you - Great value for the work done - Once it is set correctly, tweaking takes minutes weekly - Mobile works well

Cons:

I am really happy with this service so it is hard to see a cons. I guess the only one would be for someone that is hoping for this software to set itself up, they would have trouble because it does require a bit of set up at first but you do have to go through in order to get the most out of it.

Brian
President in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Maximizing opportunities

5.0 4 months ago

Comments: Excellent product that is easy to use and get up and running quickly. Clear and concise on what is happening.

Pros:

Easy to use, easy to set up, and most importantly allowed me to maximize my revenue opportunities with all my rental properties. Still shocked that I left so much on the table prior to using this software. Quick and easy to make changes.

Cons:

Wished that it would summarize what dates they see as opportunities. Also maybe list the actual event that they think is causing a surge in demand.

PriceLabs Response

2 months ago

Hi Brian, Thank you for your trust and appreciation. We're so glad to hear that PriceLabs has had a positive impact on your business As you pointed out, our 30-day trial is a great way for hosts and property managers to evaluate and familiarise themselves with our tools, customisations and features before making any commitment. Thank you for your suggestions to summarising opportune dates and list out compression events. These are indeed features that will be very useful and and we are adding this to our roadmap. For now to view opportune dates - enable 12 month view and look for the dates in the dark blue color & to see events causing surge - check out the neighbourhood data graph. Thank you once again for your suggestions and for choosing PriceLabs. Richie

Gabrielle
Gabrielle
CEO in US
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pricing made Easy

5.0 9 months ago

Comments: Very, very easy to work with. Intuitive interface, and knowledgeable staff, with quick responses to questions.

Pros:

Integrates seamlessly with my hosting software. Extremely easy to correctly position our rental properties for maximum profitability.

Cons:

I stopped using it and switched to a competitor for month on a free trial basis. During the month, the competing software had no data for 1/4 of my properties, and there was no significant difference in revenue. I also heard a podcast where the CEO of Pricelabs gave his philosophy and back story, and I decided to remain a partner with Pricelabs. Excellent decision for us!

Kemal
Co-owner in UK
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent pricing tool for holiday rentals

5.0 5 years ago

Pros:

Amazing product and amazing support. Comparing to other pricing tools I experimented PriceLabs suggest much more dynamic prices. Other tools suggests very flat rates. You can also make use of gap availabilities by automatically reducing minimum stay requirements for the gaps. Support people are very quick to answer you in a very comprehensive way. It's hard to believe there are such people in the world but there are!

Cons:

All is good, not possible to write anything negative about this product. However, PriceLabs please remember that we're delegating one of our most important aspects of our businesses, pricing, to you. So please keep working and making your tool even better!

Joshua
Owner/operator in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product

5.0 11 months ago

Comments: Great overall for the past three years. I am growing my Buisness this year and hope pricelabs continues to better there product and reach in the industry.

Pros:

Pricelabs keeps me competitive without a lot of effort on my part. I also really like when I get a high nightly rate because pricelabs adjusted due to high demands or events that I was unaware of.

Cons:

I would like to push this pricing to a direct booking site but priclabs does not work with the app I would like to use.

brian
Owner/manager in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Solid. Best value price optimizer and has good integrations

5.0 6 years ago

Comments: Automatic regular updates to all of my listings which helps with marketplace Channel SEO. Also obviously more optimized revenue capture.

Pros:

The best is that PriceLabs Integrates with my other various software I use for my Vacation Rental Booking Manger service. Also the price point is great.

Cons:

It under prices the biggest local events. But it is easy to over ride so isnt to big of a deal. It does not seem to accommodate weekly and monthly stay rates or discounts. PriceLabs does a good job in theory pricing nightly rates. But with short term and vacation rentals it is more appropriate to calculate a multiple night rate. Overall PriceLabs is awesome though, I understand it is not an easy task to do what PriceLabs is doing.

PriceLabs Response

6 years ago

Thanks for your thoughts, Brian! We're constantly looking at feedback on how to make things even better for our users, and these inputs will go a long way!

Eduardo
CEO in Canada
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

An incredibly robust Dynamic Pricing system

5.0 3 years ago

Comments: PriceLabs has proven to be an incredibly useful and powerful tool. Without any doubt, this technology has been instrumental in helping our Revenue Management Team deliver above-average returns to our clients.

Pros:

- Easy to integrate - Easy to customize, which was particularly important to us - Very complete market data set - Powerful algorithm

Cons:

Our Revenue Management team has found the tool powerful and easy to use. Further development of their API could help us better integrate with our internal revenue optimization tools.

Billy
Owner in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use

5.0 3 years ago

Comments: Great experience. Customer service is always responsive. It great to set your pricing parameters and forget about it.

Pros:

We used this software for multiple short term rentals concurrently. It was easy to use and effective. Saves a lot of time.

Cons:

Could be nice to add a feature that you could turn on or off which would a increase prices automatically increase prices when local events are happening. Such as concerts or sports events. This could allow it to predict demand instead of reflecting current demand.

Logan
Owner in US
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Bang for your BnB

5.0 9 months ago

Comments: The customer support is far above my (unfortunately low) expectations. I’ve had real human interactions every-time I’ve asked for help with any problem I’ve had and they have even proactively gotten in touch with me when something wasn’t working correctly with the integration of my account with my business page. This proactive approach tells me that the company is made of humans who are passionate about the work they do and are concerned about each customer they have. (I have one property, so I could easily be overlooked.) PriceLabs has my back and makes me feel confident in my pricing and other important and complex data.

Pros:

The ease of use is one of the best things about PriceLabs. All I really (have to) do is share access with my business webpage and they do the rest. There are probably a million other options for customizing the software to my business, but they seem to know far more than I do so I feel confident that as I continue to learn the skills they already have, I won’t be overcharged or underserved by PriceLabs. It’s like my safety net.

Cons:

It’s a bit complex in verbiage & details at times but I also accept that there is a lot to know and understand about all the different data that contribute to the final outcome that gets made each day for my business. Sometimes though I want the “…for dummies” version and it is sometimes a bit challenging to find the important details among the jargon.

Richie
Owner in US
Hospitality, Self Employed
Used the Software for: 1+ year
Reviewer Source

Excellent for managing room rates!

5.0 last year

Comments: My revenues have increased dramatically since using PriceLabs more than paying for the cost of the service.

Pros:

I like the ability to set a range for rates and have the software adjust the rates to increase occupancy.

Cons:

Although the basic features are easy to navigate and use, some of the more detailed features have a little bit of a learning curve but not difficult.