Gong.io Reviews

Why work harder when you can work smarter?

Comments: I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Pros:

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Cons:

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Important growth tool for sales teams

Pros:

I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls.

Cons:

Not much to dislike about Gong as they have been super helpful with the implementation and support.

Best tool for call recording and analyses

Comments: I started using Gong to listen to my sales calls and obtain notes but later part the analysis and usage of Gong becomes mandatory for me to develop and nurture a good relationship with prospects. If you are keen on maintaining the best stakeholder management, this tool will be the best add-on to your tech stack.

Pros:

The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a big advantage for salespeople.

Cons:

There are no cons that I identify in the software till now

Gong is great for sales, but not the best for startups

Comments: Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things:
- Record user interviews from our product team
- Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional)
- Facilitate coaching of our team since our service is coaching based on zoom

Pros:

The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen.

Cons:

I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't! Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.

Great tool for sales teams

Pros:

Gong is an indispensible tool for our sales team. All of our sales calls are recorded through Gong, and the analytics provided for each call are great for training and benchmarking our team. Being able to search for specific calls by keyword or participant has also been useful

Cons:

I can't recall any instances where I've personally had issues with Gong, but I believe our admin has experienced some difficulties when first getting out account set up.

Lots of greatness in this product

Comments: Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Pros:

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Cons:

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Great tool, even for SMBs

Comments: I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros:

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons:

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Captures everything!

Pros:

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Cons:

I don't like how it shows up as it's own "person" on Zoom calls.

Great call recording platform

Pros:

I love the ease of use for this product. I can easily record calls and share them internally or externally.

Cons:

No cons at this time. The product meets all of my requirements for call recording. I love the ease of use and the ability to share calls with my team.

We just started using this and am satisfied so far

Comments: It has increased our engagement with our potential customers

Pros:

We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us responses back.

Cons:

Getting the other members of my team to use it effectively is the only issue we have encountered so far. The mobile feature can be a bit confusing

Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos/etc.

Comments: Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles.

Pros:

Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call.

Cons:

-Love the transcript feature, but as with most transcriptions it could be improved.

AE Manager uses and depends on Gong more than Salesforce

Comments: I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.

Pros:

Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.

Cons:

We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.

It takes a Village

Comments: It has been a game changer for our entire sales org, as we grow as a company, and especially while we work to align our Global messaging across disparate offices. The Tribal knowledge we can now share is critical to our growth in 2020.

Pros:

It creates true accountability across our customer facing teams that we are all properly taking the handoff from one another and moving our narrative forward. It’s the ONLY tool that everyone in our sales org asks for others feedback.

Cons:

I’d like to see alerts anytime a specific chosen phrase or word is used by my team so that I can move quicker to resolution and feedback.

The only software I would pay for out of my own pocket if I needed to

Comments: Call coaching
Call scoring
Call library
Keyword spotting for objection handling, comp intel, analyzing trends, etc

Pros:

Ease of set up Ease of use Value Customer service Features & Functionality

Cons:

If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all.

A Must-Have for Sales Teams

Comments: Me and my management are able to dive into calls, both early and deep into sales cycles, and see what I could be doing better, and what areas I am particularly strong in, to give me the most relevant training and support going forward. I started at my current company in the middle of their evaluation of Gong and immediately pushed management to get the tool for us because of how much it brought to my last sales organization.

Pros:

I've now used Gong at two organizations and, as a sales professional, I get a ton of value from the transcriptions and keyword searches I can do on my calls. I often have hours of conversations, demos, and proof of concepts per client and Gong allows me to focus on the current moment not taking notes and highlighting the most important requirements.

Cons:

The timeline style view of each sales/engagement cycle can be a bit confusing, but there is an easy way to skip to the list of all recorded calls per account in chronological order.

Sales or Customer Success/Support - Why haven't you purchased already?!

Comments: We needed a way to review snippets of calls to hone our craft and get better at the simple things within calls. Before, we would record everything in Zoom and have to sit and listen to basically the entire call to figure out what was going on. Now, everything is uploaded, you can search (The voice analytics has come a LONG way) and tag those around you to get added insight and feedback. It's been incredible in helping new BDR's along the way.

Pros:

It's VERY easy to navigate, use, administer, and help those around that need coaching. I appreciate the fact that I can tag people within the org easily and clip certain parts of the call for us to review in 1:1 sessions or as a team.

Cons:

Clipping can be a little hard to figure out. When first launching Gong - I wish there was better functionality to bulk add previous calls from VoIP or other sources to specific folders instead of manually doing it one at a time.

Key tool in stack for remote onboarders

Pros:

I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results.

Cons:

It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate.

Every Sales Org NEEDS Gong!

Comments: I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend!

Pros:

This has been the absolute best way for our team to get up to speed with learning product knowledge, industry jargon, and just overall flow of how we communicate with out customers. It's really been a saving grace over Covid as it's the easiest way to learn in a remote environment where you can't shadow peers calls in real life. I also love the transcript function because I never worry about having to take notes because it's so easy to recall the entire conversation.

Cons:

The transcript isn't perfect....but that's a very small price to pay for such a fantastic product.

Incredibly Valuable Product

Comments: Can't say enough the product is incredible. They should raise license prices! In addition, their CEO, is the man! Loves his pizza :)

Pros:

I truly love the product. From day one it was clear the amount of value it can bring to any sales team and the fact that the integrations with communication platforms like Goto Meeting make it so easy to work with. In addition, I'm able to actually listen to my clients further, ask deeper questions because I don't have to worry about taking so many notes during calls. I can actually have conversations with prospects/clients rather than interviews. Lastly, the AI is continuing to get better and better. The fact that I can see talking tracks, various topics helps educate where I can improve in my game

Cons:

Not that it's a big deal but I'd love to be able to share calls in a less cumbersome process. Rather than copying a link, I'd like a way to share a call with just a click of a button. Having said that, sharing calls is still pretty dam easy

Great tool for Marketers

Comments: Overall I find the tool extremely useful from a marketing perspective and will continue to use the tool.

Pros:

I love the ability to save calls in the listen later function to listen back whilst commuting. I am mostly stuck in meeting throughout the week and do not always have time to listen to Gong calls during work hours. The main use for my role is to get closer to our prospects and clients. Really listen to the pain points and challenges of the person on the call, as well as the initial reason they decided to come looking for our solution. To help stay across the sentiment across sectors and company sizes of what people need from a solution.

Cons:

Nothing that comes to mind immediately, but will continue to test the functionality.

Gong: developing sales orgs into world class teams

Comments: 10/10 Easy, useful and overall necessary in an inside sales role in which young professionals are hoping to learn.

Pros:

Gong is a phenomenal product. As an SDR and someone who is semi-new to the workforce, I am constantly looking for ways to improve and grow within my career. Having the ability to record each conversation, get a transcript version and be able to share this with my team has made it easy for training, feedback and constant growth.

Cons:

Gong really doesn't have any issues in my opinion. There may be room for improvement in the search bar - as you type it makes recommendations and then maps you to the one it thinks you're referring to, but sometimes I am just trying to search a generic word and it makes it difficult.

A must have tool for sales and customer success

Pros:

Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls.

Cons:

I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused.

I'm a genuine fan of Gong

Pros:

It enables me to focus fully on the customer. I don't worry about taking notes, toggling between screens, or making sure to remember salient points. I am wholly dedicated to the conversation I am involved it with the customer, because I know that later I'll be able to review the call in many different ways: I can review only what I said, only what another individual said, I can drill down by topic or next steps. For me it saves me from the worst parts of myself.

Cons:

They were once doing some kind of software update in the middle of the night, right when I had a meeting with an overseas company. I was livid but they were great about it.

An incredible tool!!!

Comments: There is a much larger collection of information at their fingertips for new hire training, allowing them to learn faster and not be at the mercy of the day's calls. Also helpful for both the seller and the prospect to examine details and maintain accountability.

Pros:

Gong is a fantastic training tool that allows you to shadow calls across the firm at your leisure, which is very helpful for new workers. Also excellent for sharing calls with prospects or having as a reference for information discussed during the call. It also offers details to assist you improve your sales strategies, such as how much back and forth there is between you and the customer.Are you talking too much about the prospect? Easy to search requires keywords to be pre-selected by Gong or typed into a search field. Also, it automatically transcribes the call with a high level of accuracy, around 85-90 percent. Calls are available for review shortly after they are completed, usually within an hour, but sometimes even minutes.

Cons:

If you start a meeting and then have to switch to another service or restart for whatever reason, the new meeting will not be detected.

Life Changing Tech

Comments: Excellent. It has allowed me and my org become more customer centric. We can listen and engage in calls more effectively, we can revisit previous calls, and we can analyze what's working, what's not, how we can improve and makes it easy to share with others.

Pros:

It allows me to be more engaged with my customers in conversations. Instead of spending time scribbling notes, I can have a conversation, and review later to add proper notes and allow me to revisit conversations before a call to add important context.

Cons:

No real cons. It would be great if it could transpose notes for me from the call or an "executive summary" but I realize that's asking alot. Love it as is.